Dear Valued Guest Giao,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Julie,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Regarding the inconvenience during your stay, we appreciate that you give us the feedback and it has already been shared in detail with heads of the departments involved, who have already taken the appropriate improvement actions. At our company, customer satisfaction is our utmost importance and we continually strive to provide a service that exceeds expectations. Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Ngoc,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Brian,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went well for you with our services and we’re able to meet your expectation in all aspects. Please rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear Ms. Maria, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are happy to receive your feedback that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you regarding the shuttle bus and the villa experience. We ensure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With kindest regards,

Dear Valued Guest Evgeniia,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Our Value Guest, First of all, thank you for visiting our hotel and taking your time to share with us your experience.We sincerely apologize for any inconvenience you may have experienced during your stay with food and beverage quality and service. Regarding the inconvenience, we sincerely appreciate that you give us the feedback so that we can learn more to improve our services that are lacking.We would like to apologize once again for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

Dear Valued Guest Нyun Kyung,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Ms. Judie Quach,First of all, we would like to take this opportunity to thank you for your stayed with us at Melia Vinpearl Phu Quoc. We’re glad to know that overall you enjoyed your stay here in our hotel. We are however disappointed to hear about your experience of the issue with bellman and tuk tuk. For this we sincere apologize for any inconvenience caused. Rest assured we have addressed this with our transportation team to pay more attention to check the request carefully.Once again thank you and we apologize for any inconvenience caused. When your next travel plans bring you back to Phu Quoc, we hope you will once again return to Melia Vinpearl Phu Quoc. With my kindest regards

Dear Valued Guest Rachel,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Rodrigo,Xin Chao and Thank you for the lovely feedback on your experience.It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Melia Vinpearl Phu Quoc.We are really happy to have brought your family great experiences.I will pass on your compliments to Vyn, Hung, TY, Diep and We believe it will motivate them to develop further in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Roland,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are happy to know that you enjoyed your stay and got a good impression with us and that we have met your expectations.At Meliá Vinpearl Phu Quoc, we always strive to improve our service to make our customer happy and satisfied, and your comment really bring a great deal of motivation to us.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Anh Ngoc,Thank you so much for choosing Melia Vinpearl Phu Quoc as your destination.So grateful that you have taken your valuable time to share your family's experience with us. This will be a valuable source of motivation for the daily progress of the staff of Melia Vinpearl Phu Quoc also our service & thank you for trusting us.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Timothy,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We will share your comments with our team. We are sure that this feedback will give us motivation for our service improvement.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest tuyen,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.So grateful that you have taken your valuable time to share your family's experience with us. It's nice to know that you have spoken highly of our service & thank you for trusting us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Phuong,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experiences.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our wonderful service. Thank you once again for your kind words, and we hope to welcome you back in the future.Sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Steve,We highly appreciated your feedback regarding your stay at Melia Vinpearl Phu Quoc. It is always a pleasure to receive feedback from our beloved customer.So grateful that you have taken your valuable time to share your family's experience with us. This will be a valuable source of motivation for the daily progress of our service & thank you for trusting us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc

Bienvenidos, Xin chào!Dear Valued Guest Kim,Thank you for your recent correspondence regarding Melia Vinpearl Phu Quoc. We appreciate you taking the time to make us aware of your experience during your recent stay.We are really grateful of your comment that we can improve our beach better in future. Nevertheless, we really sorry with some problem happen to you during your stay. We wish we can have another chance to make your stay more wonderful.We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Melia Vinpearl Phu Quoc.With warm regards,Mario CaballeroGeneral Manager Melia Vinpearl Phu Quoc.

Bienvenidos, Xin chào!Dear Valued Guest CHRISTINE,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our spa, our beach and ours rooms.We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Mario CaballeroGeneral Manager Melia Vinpearl Phu Quoc.

Bienvenidos, Xin chào!Dear Valued Guest Shinobu,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our wonderful staff, our entertainment and ours rooms.We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Mario CaballeroGeneral Manager Melia Vinpearl Phu Quoc.

Bienvenidos, Xin chào!Dear Valued Guest Ngoc,Thank you for your recent correspondence regarding Melia Vinpearl Phu Quoc. We appreciate you taking the time to make us aware of your experience during your recent stay.We are really grateful of your comment that we can improve our service better in future. Nevertheless, we really sorry with some problem happen to you during your stay. We wish we can have another chance to make your stay more wonderful.We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities, better services and hospitality of Melia Vinpearl Phu Quoc.With warm regards,Mario CaballeroGeneral Manager Melia Vinpearl Phu Quoc.

Dear Valued guest THU,Thank you for taking the time to share your experience at Melia Vinpearl Phu Quoc. It is our pleasure to read that you had an enjoyable time at our resort. I have delivered your appreciation to all of our associates. I am sure this will serve as an encouragement for all of us as we strive to improve the quality of service. We hope to welcome you back and I'm sure that your next visit with us will be as pleasant as the previous one.With warm regards,Mario CaballeroGeneral Manager Melia Vinpearl Phu Quoc

Dear Thank you so much for your feedback. We are delighted to know that you enjoyed the facilities and activities of the hotel.We hope to have the opportunity to welcome you back here with us soon. Warm Regards,

Dear Valued Guest Kate, Warm greetings from Vinpearl Discovery Coastalland Phu Quoc and thank you for taking time to share your experience on Social Media. Kindly understand that we always strive for improvement in order to get access to guest's expectation about the quality of service. Your constructive feedback are extremely essential with us to find the appropriate measures to address your comments and prevent future occurrence. With high determined spirits at the prospect from our whole team, we do trust that all mentioned issues will surely be improved to bring better experiences to valued guests. However, on behalf of the team, I am so sorry that you were affected by the mentioned inconvenience in this vacation. To be honest, thanks for your sharing so much and hopefully we will still have another chance to welcome you back and bring a happiness as well as a satisfaction to you and your family. Best regards,

Dear Ms. Michelle Arend, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thanks for taking time to share your experiences in the recent vacation at our property on social network. Kindly accept our sincere apologies for not giving you a better experience as your expectation with Vinpearl Discovery 2 Phu Quoc. Hopefully, you do understand that we always strive for improvement in order to ensure the quality of our service, therefore your constructive feedback are extremely essential with our resort so that we are able to find the appropriate measures to address your comments and prevent future occurrence. One more time thanks for your contribution so much and we still look forward to welcoming you back in near future. We do believe that both our material facilities and service quality will reach your satisfaction in next holidays. Best regards, Dang Duc Truong | General Manager Vinpearl Discovery 2 Phu Quoc

Dear Valued guest, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience on social network. We are happy to have hosted you and hope you will give us a chance to welcome you back. Best regards, Dang Duc Truong | General Manager Vinpearl Discovery 2 Phu Quoc

Dear Ms. Seung Woo, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. Your comment is also such a wonderful sentimental gift for us. At Vinpearl, we always strive for improvement in order to ensure the quality of our service, therefore we very welcome your constructive feedback. We are taking the appropriate measures to address your comments and prevent future occurrence. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Dang Duc Truong | General Manager Vinpearl Discovery 2 Phu Quoc

Dear AndresVu, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. Your comment is also such a wonderful sentimental gift for us. At Vinpearl, we always strive for improvement in order to ensure the quality of our service, therefore we very welcome your constructive feedback. We are taking the appropriate measures to address your comments and prevent future occurrence. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Dang Duc Truong | General Manager Vinpearl Discovery 2 Phu Quoc

Dear Tim, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience on social media. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team so that our staff and managers are going to get more motivation to work hard and well. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Pham The Nhan | General Manager Vinpearl Discovery 2 Phu Quoc

Dear Paul Tong, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience on social media. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team so that our staff and managers are going to get more motivation to work hard and well. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Pham The Nhan | General Manager Vinpearl Discovery 2 Phu Quoc

Dear Anonymous, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience on social media. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team so that our staff and managers are going to get more motivation to work hard and well. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Pham The Nhan | General Manager Vinpearl Discovery 2 Phu Quoc

Dear valued guest, Greetings from Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Discovery. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, PHAM THE NHAN (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear Sung-Yol, Greetings from Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Discovery. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, PHAM THE NHAN (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear valued guest, Greetings from Vinpearl Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at our resort. I do note your comments with regards to the kitchen equipment and shared with our respective teams accordingly. This is for our improvement of service quality. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear valued guest, Greetings from Vinpearl Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at our resort. I do note your comments with regards to the Unable to cook or warm food for ourselve and shared with our respective teams accordingly. This is for our improvement of service quality. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear valued guest, Greetings from Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Discovery. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, PHAM THE NHAN (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear Mr. Daniel, Greetings from Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Discovery. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, PHAM THE NHAN (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear Mr./ Ms. Mango, Greetings from Vinpearl Discovery 2 Phu Quoc! May I begin by offering a sincere and heartfelt apology that you recent stay with us was a disappointing one. As a Vinpearl Discovery 2, we are wholly dedicated to the complete satisfaction of all our guests as we strive to provide as pleasant and relaxing time as possible whilst on the shores of Phu Quoc. However to protect the reputation and business of Discovery 2 Phu Quoc and assure any potential guests of our utter sincerity in our aim in providing outstanding hospitality I feel I must address the points you raised which caused you to award us a poor score on Expedia. Regarding your comments our attempts to be of service, my employees offered a number of options to allow you to begin enjoying your stay. They went head over heels to accommodate every and any of our requests, complaints, threats and bad mood. Our sole intention was to rectify the situation to your satisfaction and I am sorry that it did not meet your expectations. At Discovery 2 Phu Quoc our dedication to guest service is paramount. I am sorry that your time at Discovery 2 did not match the experience enjoyed by the vast majority of our guests, as we have learned from personal feedback and this website, and when you visit Phu Quoc again I sincerely hope that you find accommodation that is more to your taste and needs as I only wish you to "try" to have a pleasant holiday in this beautiful country. PHAM THE NHAN (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear Ms/Mr. Thuy. Greetings from Vinpearl Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at our resort. I do note your comments with regards resort activities and shared with our respective teams accordingly and we would like to apologize for your unfortunate experience with your stay. Our goal at Vinpearl Vinpearl Discovery 2 Phu Quoc is to provide a cheerful and relaxing atmosphere while our guests are away from home. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear Kah Hien, Greetings from Vinpearl Vinpearl Discovery 2 Phu Quoc! It is our great pleasure to hear of yet another happy guest who enjoyed a great stay with us! Please do help us spread the word about your experience with us to your friends and family. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear valued guest, Greetings from Vinpearl Discovery 2 Phu Quoc! It is our great pleasure to hear of yet another happy guest who enjoyed a great stay with us! Please do help us spread the word about your experience with us to your friends and family. We would love to welcome you back with us for another memorable holiday. Pham The Nhan (Mr.) General Manager Vinpearl Discover 2 Phu Quoc