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So close to the airport as well as to stores. Parking lot well lighted at night.
LaVonne
Stayed 1 night in May 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
10/10 Excellent
Lisa
26 Apr 2024
Liked: Property conditions & facilities
The room was very nicely decorated. The staff was friendly and helpful. They have a food counter in the front of the hotel.
They were able to accommodate my needs of a first floor room, as I had my dog with me.
Lisa
Stayed 4 nights in Apr 2024
Response from Jeff Knowles GM on 3 May 2024
Lisa, Thank you for the amazing feedback on your recent stay with us here in Mesa AZ. We hope that next time your travels bring you back we get an opportunity to serve you again. Have a great rest of your day.
6/10 Okay
Laura
Travelled with family
14 Apr 2024
Air conditioner was very loud. Everything else was great!
Laura
Stayed 1 night in Apr 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize about the loud AC in the room, and we will be sure to address that to ensure it is resolved. We hope to have you back again whenever your travels being you back to Mesa AZ.
Melanie,We apologize that we were unable to meet your expectations during your stay. We will use this feedback to improve operations and ensure that every guest stay is memorable and comfortable. We hope to have an opportunity to serve you again in the future when your travels bring you back to Mesa AZ.
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
The person who checked us in was so nice and helpful! The room cleanliness was the best I have ever experienced. Love that there was a shuttle to the airport but wish that would have been advertised on the website.
Jamie
Stayed 1 night in Apr 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We are in the process of updating the website to ensure the offerings are accurately represented. We hope to have you back again whenever your travels being you back to Mesa AZ.
The property is located conveniently near airport and they offer a shuttle to the airport and parking for my trip. Made for a great experience.
Laurie
Stayed 1 night in Apr 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
We enjoyed the location close to the airport.
We had a late flight into Mesa and were happy to have a room close to the airport.
The staff was excellent and welcomed us on our return Friday and even let us check in early.
We will defiantly stay at here when we return.
Tom
Stayed 2 nights in Apr 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. We hope to have you back again whenever your travels being you back to Mesa AZ.
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.
2/10 Terrible
Stephen
28 Mar 2024
Disliked: Property conditions & facilities
Stephen
Stayed 2 nights in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.
Room was clean, airport shuttle was very convenient, as we had an early morning flight.
Stephen
Stayed 1 night in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
10/10 Excellent
Jill
25 Mar 2024
Jill
Stayed 1 night in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
6/10 Okay
Juergen
21 Mar 2024
Juergen
Stayed 3 nights in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.
New and clean. Easy checkout and check in. I did expect larger rooms and restaurant for the price. We needed to use the sofa pullout for grand daughter and was not given a blanket and no instructions or assistance in making the bed. Yes once again showing my age but I do miss the old days when there was actual service and attention given to their clients’ happiness and offering assistance. Yes those days are gone. Cheers to independence and figuring it out on your own.
Susan
Stayed 1 night in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. I apologize the service missed the mark and I will be sure to address your concerns with the staff in hope to better our guest experience moving forward. We hope to have you back again whenever your travels being you back to Mesa AZ.
6/10 Okay
Doug
16 Mar 2024
Liked: Staff & service
Our room was a bit dusty and the windows were dirty. The shower floor was not clean and the mattress was uncomfortable.
Doug
Stayed 1 night in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.
My air conditioning unit was not working properly. It was never addressed, fixed, or aknowledged.
Bruce
Stayed 5 nights in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. I am looking into the maintenance issues you experienced to ensure they are resolved moving forward. We hope to have you back again whenever your travels being you back to Mesa AZ.
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.
i did not like that it had a very small bar area and i did not like i had to pay extra to park my car!!
Ronnie
Stayed 1 night in Mar 2024
Response from Jeff the GM on 6 May 2024
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to further discuss any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.
This hotel is clean, quiet, and conveniently located. We were able to utilize their free shuttle to the airport. The staff are friendly and very helpful. Will stay again!
The Bistro serving dinner and breakfast was so convenient and the food was good. The entire staff were helpful and pleasant.
Alice
Stayed 1 night in Feb 2024
4/10 Poor
John
Travelled with family
21 Feb 2024
Disliked: Staff & service
Unfortunately we did not get rest at this property. The room was above the entry door and generally loud. People and bags moving could be easily heard from various places, above below and next door. The insulation is not good at all. Sleep is challenging. We had to ask Twoce to have our room cleaned on a 5 night stay. The cafe staff did not know where the supplies were but luckily a well trained person knew and showed the others after a few days of confusion. Not a great value and really unfortunate overall, not expected at all.
I liked the property had a bistro. It was kind of late when we got in and I did not feel like going back out. I ordered a BLT which was fantastic. The rooms were nice and we liked there were several places to charge our electronics.
David helped us at check in and he is amazing. All of the staff was wonderful. Would definitely stay again!
Skye
Stayed 1 night in Jan 2024
6/10 Okay
Anthony
Business traveller, Travelled with family
25 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Not a good stay
Front desk was great. Room was clean. Tub didnt drain well. No phone. Ac/heater unit made an awful noise. Room we stayed in the windows were next to firepot so you heard everyone outside sitting next to it and kept us up. No breakfast unless you pay for it. Hot tub didnt work and thats one of my kids favorite things to do. And when we first landed the shuttle was over 30 mins late. Besides the front desk service rest of stay wasnt good especially for the price charge which is disappointing because i usually always stay at a courtyard Marriott wherever i travel
Check in was not great. I did arrive early but was greeted with strange hostility and was informed they would check if a room was available. Well, they forgot about me. The manager was great though and got us into our room. The room was a nightmare. Our sink was clogged with what looked like globs of pubic hairs.. old hair clips and goop was on the floor. I did flag staff at checkout to the above.
The accommodations were very nice and very clean. Room was nicely furnished and things appeared new. The staff at check-in was super nice. My only negative was the bistro. We ate dinner there and it was not good and it took forever to get our food and different parts of our meal came out at different times.