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Reviews of Prantara Heritage Suites

2.5 out of 5
Prantara Heritage Suites
70B, Street 244, Khan Daun Penh, Phnom Penh

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Susan

Disliked: Amenities
Filthy, used sheets on bed in first room, Manager blamed his staff and also commented on the aircon which didn’t work. I swapped rooms for ok sheets, next morning saw how much the floor filthy, broken and loose tiles, broken light and bathroom smelt of urine. Couldn’t wait to get out. Could see all parts of this hotel were severely neglected and dirty. Totally misrepresented online. Don’t go there!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok.
Stayed 2 nights in Apr 2023

4/10 Poor

Meghna

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staff amenities such as working refrigerator and TV were not provided. Attention to customer was lacking and the customer was made to wait more than 30 min to receive the keys
Stayed 2 nights in Apr 2022

6/10 Okay

RM

Liked: Cleanliness, room comfort
Slightly disappointing
When I arrived it turned out my room was given to another person by accident, I was offered another (lesser) room instead. I did accept this since I was in a hurry and couldn't be fussed with cancelling and finding another place. The next day I could move to the room I had booked. The next day I wanted to use the safe in my room, but it was closed so I couldn't use it. The only staff present didn't speak English, I asked the girl from the coffee shop next door to help with the translation. To cut a long story short, I couldn't use the safe since the manager wasn't coming back until later that evening and I was going out before that. The location is good, the room was clean and there's a great little coffee shop next door.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really nice. Staff is really helpful and nice. Rooms/bathrooms are nice and clean
Stayed 1 night in Dec 2019

8/10 Good

Andy

Liked: Cleanliness, room comfort
Location good
Good location to visit palace and silver pagoda and easy walk to riverside and busy nightlife area. In street nearby was large pile of dumped rubbish that did detract from immediate area but you could out to street 240 to miss this. Nice balcony to relax and wind down on.
Stayed 3 nights in Oct 2019

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would book again.
Great hotel and good location for our brief stay.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, comfortable room and breakfast is available (but better options are available nearby).
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and easy going. It deceptively looks run down, it the patio is lovely and the rooms very comfortable. I would love to return .
Stayed 1 night in Dec 2018

6/10 Okay

Conor

Liked: Cleanliness
Just OK
The Hotel was just OK. Was not very right inside a lick of paint would help. The bathroom was big but the floor tiles very slippery getting out of the shower but this ks common in Asia. The shower head holder was broken and I told them at front desk but didnt fix it. I told them again when I was leaving as this was an electric power shower and dangerous when the water going everywhere. I did not have food so cant comment on that. The staff were pleasent. This hotel could improve greatly with a small amount of effort
Stayed 2 nights in Nov 2018

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
Close to all attractions, comfortable, very reasonably priced!
Stayed 3 nights in Oct 2018

10/10 Excellent

Jason, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice cool Retro style boutique hotel.
Fantastic hotel, very comfy bed and good TV. AC works well and shower hot. Service was very good to. The hotel is a classy renovated Mansion with lots of wood and original style. It's a quiet area and close to food and drinks. A hidden gem away from tourists, you feel like your living in Phnom Penh like a local. Super Good.
Stayed 5 nights in Sep 2018
Response from Jarrod on 4 Oct 2018
Thank you for your kind review. We look forward to having you stay with us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Rude uppity negative front desk staff
Dude who checked me in made an uncalled for rude comment about my country of origin. Brushed it off, but later he started a conversation in which he made some really opinionated and ignorant comments. Needless to say I did not eat breakfast or hang out in the public areas after that. Bad wifi. Room was ok.
Stayed 7 nights in Sep 2018
Response from Reservation Team on 12 Oct 2018
something misunderstanding

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guesthouse in a great location!!
Wonderful small guesthouse on a quiet side street near Street 240. Staff was incredibly helpful and made some helpful suggestions. The guesthouse itself has large rooms, a lobby seating area as well as a seating area on the first floor. They serve breakfast (I didn't try it) that is reasonably priced.
Stayed 1 night in Sep 2018
Response from Jarrod on 25 Sept 2018
Thank you for your kind review, we are glad that you enjoyed your stay with us, we hope to be of service to you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay, Great Location
Staff very welcoming, we were upgraded for free on arrival, the room was excellent, the other rooms we saw into on the floor below us were also great. Nice design, 10 min walk from attractions and restaurants. Staff friendly and good at making recommendations, able to book tours and transport onward for us. Would recommend.
Stayed 3 nights in Aug 2018
Response from Jarrod on 25 Sept 2018
Thank you for the kind review, we appreciate the feedback and we are happy you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 Good

Kenji

Stayed 2 nights in Jul 2023

10/10 Excellent

Natsumi

Liked: Cleanliness, staff & service, property conditions & facilities
リバーサイドに近いエリアで朝は読経が聞こえ、トンレサップ川に朝日を見に行くこともできます。 エレベーターがないので、荷物を自室に運ぶのは大変です。特に螺旋階段には苦労しました。 英語が話せないフロントスタッフもいるので、翻訳アプリを介してコミュニケーションを取りましたが、親切です。 朝食は「バスがいないので提供できない」と言われました。ホテルの前に露店が並んでいるので、そこでもいろいろ買えます。
Stayed 3 nights in Feb 2023

4/10 Poor

Mårten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Inte vad vi hade förväntat oss
För priset vi betalade, hade vi förväntat oss mycket mer. Smutsiga sängkläder, nedgånget och slitet rum, dåligt med varmvatten i duschen, frukost ingick inte. Säkerhetsskåpet fungerade inte. Vi påpekade detta, men det åtgärdades aldrig. Luftkonditioneringen var inte på när vi kom till hotellet. Den var dessutom väldigt svag, så det tog ett par timmar innan det blev svalt i rummet. Servicen från personalen var bra och hotellet låg bra till.
Stayed 4 nights in Dec 2019

10/10 Excellent

seiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

solenne

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel bien placé.
Hôtel très bien placé, personnel sympathique, chambres propres.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel a recommender . Trés bien situé , prés du palais . Literie trés bonne . Seul le patron parle anglais .
Stayed 2 nights in Feb 2019

6/10 Okay

sara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Carino e pulito, peccato per servizio zero
Prima tappa in Cambogia da sola, stanza prenotata "vista piscina". Mi fanno accomodare una stanza ampia e pulita ma buia. Chiedo: e la pool view? (O almeno una finestra...).. Mi accorgo di un portoncino.. apro e la stanza so affacciava ad un allevamento di centinaia di coccodrilli!! Ovviamente in overbooking non mi hanno potuto spostare.. nessun rimborso.. e abbastanza fregatura per il tour con loro. Che dire. Carino davvero ma servizio zero
Stayed 2 nights in Dec 2018
Response from Bruce (Manager of Prantara Heritage Suite) on 27 Feb 2019
Dear Sara, As I understand you writing of your review, it seem the hotel located in siem reap or somewhere else during your travelling in cambodia. My hotel is located in phnom penh. it is an old building surrounding by houses and shops. there is no crocodile pond as you mention. Could you please check your review again? Hope you understanding of my reply. Thank you for spending time in cambodia of your holiday. I hope to see you in phnom penh of your next round in cambodia again. Sincerely Yours

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel, lekker centraal, vriendelijke en behulpzame staf. Alles zat ee op en ee aan wat een mens nodig heeft met een gastvrije saus.
Stayed 4 nights in Jan 2019

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon et je recommande !
Superbe séjour ! L'hôtel est très bien situé, joli et bien entretenu. La chambre était très bien et propre. Staff de très service !
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old building tasteful renovated
Very clean and tasteful decorated rooms. Friendly staff. I enjoyed staying here.
Stayed 3 nights in Oct 2018