Bicycling
Check availability

Reviews of Golden Gate Hotel

2.5 out of 5
Golden Gate Hotel
N.9, St. 278, Sangkat Beng Keng Kang 1, Khan Chamkarmorn, Phnom Penh

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 48 reviews" "
Rating 8 - Good. 20 out of 48 reviews" "
Rating 6 - Okay. 16 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

TRAN

Travelled with group
Disliked: Cleanliness, staff & service
Scam , hotel has been closed.
Stayed 1 night in Jan 2022

2/10 Terrible

Ashish

Business traveller
The property has closed, hotel does not take guests.
Stayed 1 night in Dec 2021

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great value.
Very convenient for the clinic that my Daughter-in-law is attending prior to the arrival of my first grandchild. She will be staying there until he is born and they are both fit enough to return to their home which is far away. My son And his wife have stayed there many times over the last few years and have found it extremely convenient. They have always been looked after and treated like family. Very friendly and great value for money. I can happily recommend this Hotel.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good, quiet location with many restaurant around
Stayed 1 night in Aug 2019

8/10 Good

wanda

Liked: Staff & service
location price great staff
The amazing staff learned who I was where I was supposed to be very quickly and took care of me. They were always asking me if I needed anything and there to help. Up until the moment I had to leave the manager took care of my personal belongings personally make sure that everything was secured. then he got a very good driver to the airport for me the minute I needed it
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here on four different occasions and GG feels like a second home. The staff is friendly (underneath the Khmer penchant for shyness), and the breakfasts are generally good. Rooms and laundry are attended to daily, and bottled water is provided every day as well. Great location too.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and clean
Nothing fancy nor luxurious about this hotel. But the rooms are clean, not super comfortable, and the staff are helpful.
Stayed 5 nights in Feb 2018
Response from Reservation Team on 18 Feb 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Don, Sitka, Alaska

Liked: Cleanliness, staff & service, room comfort
Nice hotel, nice staff, nice stay
I’ve stayed here a number of times in the past, and can recommend it to anyone.
Stayed 7 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good location
Bathroom outdated. Coule not figure out the shower thing, no shower soap, the rooms are very old. The reason I choose was it's location only.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The window of my room was so dark and didn't open, so I felt the room is little bit uncomfortable. Maybe that's because I chose the cheaspest room. The location and staffs are great.
Stayed 10 nights in May 2017

6/10 Okay

Verified traveller

Nice hotel near many restaurants
Room basic but worth the money we paid also liked the free laundry which was a bonus

8/10 Good

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DAVID
The Golden Gates Hotel is in a great location and the staff are very friendly and helpful.

6/10 Okay

Simon, Singapore

Liked: Cleanliness
Decent hotal for the price.
A basic hotel with breakfast at great price. Although a bit old & w/o bathing gel or shampoo, I really can't complain for the price they are charging.

8/10 Good

Maricris, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, professional and helpful staff
We did not expect much from Golden Gate after reading some bad reviews after we had booked the hotel. But to our pleasant surprise, our stay was hassle-free. The hotel staff were professional and attended to our needs (such as contacting tour companies to confirm certain arrangements), breakfast began at 6:30 am and there were enough options in the menu, the room was clean, the bathroom was simple but at least the hot shower worked, and the free wifi had strong signal. The only downside was that the a-c in our room was not cool enough, so we had to turn on the ceiling fan as well.

6/10 Okay

Rene, Taipei

Budget Hotel, needs re-decorating in old building
There is a general problem with the hotel information available on the Expedia website: Many hotels have rooms in two different price categories. But, in the photo gallery they do not show to which price category the room you see in the photo belongs to. They should really change that. For example, at the time I chose this hotel I based my decision on the photos of the Expedia website, especially on those for the bathroom. But, for Standard Category Rooms you cannot trust the photos. The rooms in the ground floor of the old building are not what they look like on the website. The Bathroom does not have a dedicated shower, just a shower head with a hose to the water heater fixed to the wall, as you find it in many SE Asia budget hotels. The hotel should really add a photo of a standard Bathroom to their gallery to avoid surprises. - - The room on the ground floor is also a little dark, the windows are blackened. This is for a good reason, they face to the back side of the next building and several water tanks which are a little old. As a compensation for this, the hotel should be a little bit more generous with the Watt Rating of the Electrical Bulbs installed in the lamps of the room. Brighter lamps would help when reading from printed paper. The darkness itself has a good side: it helps you sleep longer. There was no exhaust fan in toilet. The rooms are high, so for a single occupancy it is not a problem. But, I think I cannot recommend such a room for double occupancy.

6/10 Okay

Pablo, Belmopan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall a good place to stay.
The bed was way too soft, the sircon was a little weak but the fan made up for it and having the windows blacked out was a little disorienting.

4/10 Poor

DJY, Oxford, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cheap with large but run down rooms
Reasonable location, but hotel has seen better days. Room was massive but kind of empty. Air Con did not work well, but fortunately there was a fan too. Everything was clean but very faded. Breakfast was very mediocre. Staff were not very helpful about finding nearby non-tourist restaurants and got the wake-up call wrong, and gave an odd estimate of how long to get to the airport (they said allow 1.5 hours, it took about 12 minutes - admittedly at 5.30am, but they did know this...)

8/10 Good

Andrew, Helsinki

Liked: Cleanliness, room comfort
Nice hotel and area
Nice hotel in a great area with many nice bars and restaurants

8/10 Good

Sao Wan

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Paula, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay yet again!
Best area. Fantastic hotel. Brilliant staff especially Palo on reception. The guy can't do enough to help you with anything you need.

8/10 Good

takahashi, 日本

Liked: Staff & service
Disliked: Property conditions & facilities
設備が古いので仕方がないところは多々ありますが、スタッフが良い、また清掃担当の対応も優れていた。クリーニング無料は助かりました。
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プノンペンの長期滞在には快適
このホテルの売りは、なんといっても無料で洗濯をしてくれるところです。 近くに、パブなどもあるためちょっと出かけるのにはとても良い場所です。 市内の観光地へも3～5ドル程度で訪れることができ、アクセスは良いです。 治安はどこも同じようなものですが、怖いと思ったらホテルの前にトゥクトゥクのおじさんが待機していますので、すぐに乗るのも手です。
Stayed 5 nights in Jul 2019

8/10 Good

HYUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
식사와 휴식이 해결되는 위치
호텔은 작지만,호텔주변으로 좋은 식당과 스파,커피숖(스타벅스,커피빈,브라운)이 많아서 시간을 보내긴 좋다.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハズレのホテル
一番良いスイートを予約したが、部屋は広いだけで埃が溜まっていて足が真っ黒になった。 部屋は古く家具がガタガタ。水周りも汚い。朝食もレベル低い。プノンペン市内なら同じ予算でもっとまともなホテルが沢山ある。今回はハズレ。
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
このエリアはコスパの悪いホテルが多く感じる。 このホテルも古く部屋も汚い。
Stayed 1 night in Nov 2018

10/10 Excellent

Rintaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

6/10 Okay

ランボルギーニ三浦, 東京都

Disliked: Cleanliness, property conditions & facilities, room comfort
食べるところには全く困らないホテル
写真とはかなり違う外観 そんなことはどうでもいいが、バスタブ付きなのにシャワーだけで要求すると１日７ドルプラスだと言われて諦めた しかし、洗濯は毎日午前中に出して午後には部屋のクローゼットに納めてくれるという有難いこともある。無料です❗
Stayed 3 nights in Apr 2018

8/10 Good

東南アジア徘徊老人, 東京都

Liked: Staff & service
ホテルスタッフの教育が良く出来ている。
今回利用した ２０＄の安い客室に限れば、価格相応だと思う。 次回は少し グレードアップしてみようかな。
Stayed 2 nights in Mar 2018

6/10 Okay

YUN-HSUAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

YUN-HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

比較的治安が良いと思う
立地的に良いところで、日本のＮＧＯ関連の方が滞在されていました。 欧米人はツアーリストが多かったと感じます。 近くに食事処、飲み屋さんがあり、まったく困りません。 たまたま滞在時に前の道を歩行者天国にして Live Concerts をしていました。。

8/10 Good

Verified traveller

便利でお手ごろなホテル
レストランもお買い物もスーパーマーケットも近いです。ホテルは決してラグジュアリーではありませんが、このロケーションでこのお値段は大満足です。

8/10 Good

Yoshiyuki

Liked: Staff & service
滞在に便利なホテル
施設はやや古いが不潔な感じはなく、安く宿泊する分には申し分ない。朝食も豪華ではないがカンボジア料理の朝食も食べられ、それに飽きた場合は普通のアメリカンスタイルの朝食を食べられる。周辺にはレストランが多くあり、特にカンボジア以外については不自由することがない。この時期は雨季で毎晩夕食時に豪雨に見舞われるため、手近なレストランは非常に重宝した。

8/10 Good

Yoshiyuki

Liked: Cleanliness, room comfort
滞在で不自由しないホテル
プノンペンのレストランなどが密集する地域に立つ好立地のホテル。古さは否めないが、手頃な金額と十分な清潔さなど、短期滞在する上で申し分ない。雨季で夕方にスコールが来ても近くのレストランで食事を取ることができることは、プノンペンでは決して当たり前ではない。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The bed was too soft.

6/10 Okay

michael, overath

Disliked: Property conditions & facilities, room comfort
basic
was ok, wlan, though, was a disaster.

6/10 Okay

なかの, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段相応
値段相応のホテルでした^^ 清潔で快適なホテルを探すのでしたら、このホテルはだめです。 でも、安くて寝るだけの場所を探すというのでしたら、ぴったりです。 立地が良く、近くにコンビニ、日本食屋、カフェなどがあり、 プノンペンに溶け込むには最適かと。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This hotel have great laundry service, so we can wear dry clothes the next day.

6/10 Okay

JingJing

Disliked: Property conditions & facilities

6/10 Okay

とも, 日本　千葉

Disliked: Property conditions & facilities
ランドリーサービス無料は魅力ですが…
最初に案内された部屋は窓がなく、エアコンも壊れていたので変えてもらった あのままだと連泊は厳しかった いわないとダメなのかも… ランドリーサービスは長期滞在ではとても便利で清掃もきちんとしてくれるが アメニティはいまいち、

10/10 Excellent

KO, 東京

Liked: Cleanliness, staff & service, room comfort
「低価格」「好立地」「必要十分な設備・サービス」
ビジネス等の用途で、宿泊料を必要以上にかけたくないない方に最適。 【立地】都心へのアクセスが良い278通りは、飲食店も揃っており、コンビニもあり、トゥクトゥクも目の前に待機している。 【設備】古い建物のためキラキラ感はない。家電（テレビ・エアコン）は古いものだが必要な機能はある。 【サービス】アメニティは石鹸・歯ブラシ・ドライヤー。洗濯サービス無料なのがとても助かった。 【価格】以上を鑑みるとこのホテルの価格は非常に良心的だと思えた。

6/10 Okay

CHA, hong kong

Liked: Cleanliness, staff & service
復活節個人遊
床褥太軟，令人難以入睡 但房間整潔度卻有80分 服務員整體都有善及有禮貌亦願意幫助你解困的。

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地、コスパともに良い。
立地が良く、観光名所を含むいろいろな所にアクセスがしやすい。空港へのピックアップサービスと、洗濯が無料でとても便利。安心して滞在できました。

6/10 Okay

Kat, München

Liked: Cleanliness, staff & service, room comfort
Zentrales Hotel mit zwei gegeüberliegenden Häusern
Hotel liegt in einer relativ ruhigen Seitenstrasse, jedoch zentral in Phnom Penh. Es sind dies zwei, schräg gegenüberliegende Häuser. Im alten Teil, wo ich untergebracht war, gibt es keinen Aufzug. Check- In ist im Haupthaus, wo sich auch der Frühstücksraum befindet. Das Personal dort war recht schnippisch und wollte für den Transport zum Flughafen, der eigentlich im Profil als generelle Serviceleistung angegeben ist und mit Auswahlgrund war, 15$ im Voraus kassieren. Auf Nachfrage hieß es, der Service sei nur bei höherer Zimmerkategorie und nur bei längerem Aufenthalt inbegriffen, was so nicht angegeben war! Die Entscheidung, dann selbst ein Tuk- Tuk zu organisieren lag natürlich nahe. An der Rezeption im alten Teil war man dann bei weitem hilfsbereiter und reagierte verwundert auf die Info mit den 15$ und dass man selbstverständlich ein Tuk- Tuk organisieren könne, allerdings dann für 7$ direkt an den Fahrer und trotzdem nicht im Service. Die Zimmer sind in Ordnung, auch in der billigsten Kategorie. Ganz nett mit Eingangsbereich mit Sitzgruppe, Kühlschrank und Spüle und Gang zum eigenlichen Schlafzimmer. Matratze war sehr gut! Badezimmer allerdings mit veralteten Armaturen und Rinnsaldusche. WiFi nur im vorderen Teil rudimentär empfangbar. Das Frühstück präsentierte sich als Buffet und bot neben englisch breakfast mit verschiedenen Eiern und bacon auch asian Style mit gebratenen Nudeln, etc.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel in no good condition
Hotel and it's rooms die by dar not look like on the pictures of the hotel.gut very good matress