City Comfort Hotel Royal Palace Reviews

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Reviews of City Comfort Hotel Royal Palace

City Comfort Hotel Royal Palace

Corner of Street 19 & 136, Phnom Penh

8.4

Very good

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with family

18 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

thanks for all staff and the hotel very clean and near for all touriest area

Stayed 5 nights in Dec 2019

6/10 Okay

Louie, Canada

Travelled with group

14 Dec 2019

Liked: Cleanliness, staff & service

The king bed was too hard for my back, not comfortable at all. Construction right outside my room was too loud! Could not get a good night sleep. The staff are very nice and kind. Cleaning staff are great, quick and friendly. Breakfast area is terrible, it’s too small and no variety of food. The room was nice and spacious and had washing machine but no drying machine and no balcony so no point to wash clothes. Location was good, walking distance to bars, restaurants and river front.

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

12 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2019

Response from Ella on 19 Apr 2019

Thanks for your reviews. Have a nice day!

8/10 Good

Qin

12 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel with spacious room and lovely staff. good city view. good movie selection. unfortunately construction was going on outside our window while we were there.

Stayed 2 nights in Apr 2019

Response from Ella on 19 Apr 2019

Thanks for your reviews. Have a nice day!

8/10 Good

Todd

20 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cambodia trip

Close enough to the conference venue and the Mekong river.

Stayed 4 nights in Feb 2019

Response from Ella on 12 Mar 2019

Thanks for choosing City Comfort Hotel. We hope to see you again in the near future.

8/10 Good

Roy

2 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was solid but the internet was TERRIBLE, like it literally was not working. I told this to the staff multiple times, but their promises they will get it checked did not improve anything. For me not having internet is like not having power in the room, it's just unacceptable, but that was the state of the room for five days.. Luckily it only costs 3$ to have your phone internet as a hotspot with a local sim, which is why I didn't put up a fight about it. There was also construction right outside my room.. be mindful of that. It's a shame because it's an otherwise great hotel and the staff was really nice. Room looks very good, has everything you need, including a washing machine. Location was good for me personally, and you could just tuk tuk anywhere anyway.

Stayed 5 nights in Dec 2018

6/10 Okay

Kevin

1 Jan 2019

Mixed bag

Phone number on Hotels.com incorrect (fix it). Hotel did not answer message sent on Facebook, and after Hotels.com called on my behalf, hotel attempted to contact me through Expedia: 'We sent you a message - but, no, you didn't. Result: botched airport pickup, and indifference from receptionist upon arrival. Likewise, manager seemed more interested in asserting she/they had done nothing wrong than customer care. Decent room, but horribly stinky fridge. Cleaner threw away my toothbrush case. Nice breakfast staff, but otherwise others seem to lack morale Very central location was a benefit. Good laundry machine in room.

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

23 Dec 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Located nearby a lot of stores and restaurants. Walking distance to Central Market and a mall. The staff was great. The manager noticed I booked for a suite and when didn’t have one ready, she refunded me immediately without me even asking. I’d recommend anyone to stay here.

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

10 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

all OK，just when check in got misunderstanding.

Stayed 2 nights in Dec 2018

8/10 Good

Bimmerman

4 Dec 2018

Liked: Cleanliness, staff & service, amenities

I’ve been to this hotel twice and I still think it’s a nice hotel for the price but in the next year the hotel will not be desirable anymore for reasons describe below. So here are some of the problems that you should be aware of! 1st the location is very busy and can be difficult just to enter and exit the building or get dropped off by a taxi because signage is right in the middle of the walkway. 2nd problem is the breakfast is simple terrible for choices if your a westerner it’s pretty much exclusively Chinese food with the exception of some small pieces of pineapple. Coffee was not drinkable. 3rd and most important issue is that there is a new building being constructed adjacent to the hotel, Currently construction starts at 7:30 AM and it’s very loud, woke me up every morning and eventually the new building will block all the views and sunshine on the one side of the building towards the river which is going to make it very undesirable, so for this reason alone I will not recommend it

Stayed 7 nights in Nov 2018

10/10 Excellent

Tracy

3 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a busy city!

We had a great stay at City Comfort. Our room was spacious and nicely decorated and the beds were very comfortable (not super hard and feather pillows!). Very clean too. Would stay here again.

Stayed 3 nights in Nov 2018

10/10 Excellent

Rex, Malaysia

26 Nov 2018

Liked: Cleanliness, staff & service, room comfort

Nice Hotel, Large Room, Clean, Very Comfortable, Near River Side

Stayed 5 nights in Nov 2018

10/10 Excellent

Christ, Malaysia

3 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel near riverside

this is my second time stay in this hotel. I find like at home. There have wash machine for me to wash my clothes.

Stayed 3 nights in Aug 2018

Response from Alvin on 4 Sept 2018

Thanks For choosing City Comfort Hotel Royal Palace to stay again for 1 night. Thanks

10/10 Excellent

Dara, Canada

25 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean and nice room. Good location. Very disappointed for breakfast.will stay again in this hotel

Stayed 5 nights in Aug 2018

Response from Alvin on 30 Aug 2018

Thanks Mr.Dara For choosing City Comfort Hotel Royal Palace to stay for 5 nights we appreaciate it, and for our Break fast we can try to make a new Breakfast Menu as for our Chef again A million thanks from the BOTTOM of our Hearts. Have a nice day... Thanks, City Comfort Hotel Royal Palace

6/10 Okay

Alfred Wilhelm

6 Aug 2018

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

no customer orientation

Elecator not running

Stayed 10 nights in Jul 2018

Response from Alvin on 6 Aug 2018

Thanks for choosing City Comfort Hotel Royal Palace and stay for 10 nights RE: for the Elevator / Lift machine in behalf of our hotel sorry for that happen we want to served you better, and that time the elevator are not working well. Thanks, City Comfort Hotel Royal Palace

10/10 Excellent

Guang

4 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

The hotel itself is brand new, I have lived in similar price range hotels before, but City Comfort hotel beats them all! The design, decorations and all the facilities are so good, it actually deserves 4+ stars. Most importantly, all the rooms have a washing machine! Definitely come back for the next trip.

Stayed 1 night in Aug 2018

Response from Alvin on 5 Aug 2018

Thanks Sir Guang for choosing City Comfort Hotel Royal Palace to stay here at Phnom Penh Cambodia from the Management And Staff of City Comfort Hotel you're welcome Sir, and we hope we can meet again... Thanks, City Comfort Hotel Royal Palace

10/10 Excellent

goh, malaysia

21 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable hotel

Nice and comfortable hotel , price is reasonable . Will recommend to my friends who want to travel to Phnom Penh.

Stayed 2 nights in Jun 2018

Response from Alvin on 24 Jun 2018

Thanks for choosing City Comfort Hotel Royal Palace for staying here at Phnom Penh Cambodia。 Thanks City Comfort Hotel Royal Palace

8/10 Good

Rex, Malaysia

2 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel, Close to central

Great Hotel, Large Room, Comfort, clean, worth to stay..

Stayed 3 nights in Apr 2018

Response from CC on 2 May 2018

Thank you for your recommendation. City Comfort Hotel is a high quality hotel. We expect for you coming back at any time. Have a nice day!

10/10 Excellent

Biden

3 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Center. Near the attracting places. Clean room. Staff are enthusiasm

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

1 Nov 2019

造りが不自然。エレベーターホールの真ん中に消火栓がドカンと置かれていたり。近隣が工事中でやかましかった。

Stayed 3 nights in Oct 2019

8/10 Good

reijo

24 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mycket fint,nytt hotell med bra läge. Gångavstånd till riverside samt nöjesgatorna. Otroligt fina rum. Frukosten är det enda som inte var nåt och ha,i övrigt kanonhotell.

Stayed 4 nights in Feb 2019

Response from Ella on 12 Mar 2019

Thanks for staying with us and making reviews. Wish you all the best and have a nice day.

8/10 Good

Ryo

14 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

満足！

友達と一泊利用しました。部屋がとても綺麗で満足！部屋の入口ドアが開きにくいのと朝食は少し残念でしたが価格からして総合的に良かったです。また利用したいと思います！

Stayed 1 night in Jan 2019

Response from Ella on 12 Mar 2019

ありがとうございます。次回もお会いしましょう。

8/10 Good

Verified traveller

8 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

問題なく快適でした。

Stayed 4 nights in Dec 2018

8/10 Good

Azalea, 日本

24 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

部屋は広くて洗濯機がついているので、連泊の時にとても便利だと思います。できたら朝食の品数が少し多いと嬉しい。

Stayed 1 night in Oct 2018

Response from Alvin Buan Flores on 24 Oct 2018

Thanks for being our guest! Very friendly and nice person, kept our place in perfect condition during the stay, great communication as well making everything smooth and easy~ Highly recommended for sure and I look forward to welcoming you again next time :) Thanks, City Comfort Hotel Royal Place

8/10 Good

Verified traveller

3 Aug 2018

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Jul 2018

Response from Alvin on 6 Aug 2018

Thanks for choosing City Comfort Hotel Royal Palace and stay for how many nights. We hope we meet again have a nice day.:) Thanks City Comfort Hotel Royal Palace