2/10 Teruk
Abhay
Mengembara bersama keluarga
11 Ogo 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My family and I stayed at your property from August 7 to 8 while visiting Philadelphia for our daughter’s college ceremony. Unfortunately, our experience was extremely challenging and frustrating from the very start.
Upon arrival, we were given the wrong room assignment (Room 309), where our code did not work. After contacting customer service, we learned that our actual room was 509. Although the code worked there, we discovered we had been assigned the wrong room type — we had booked 2 queen beds for 4 adults, but instead received 1 king bed.
We spent over 45 minutes on the phone with customer service trying to resolve this issue, but no help was provided. As a result, two of us had to sleep on the floor without mattresses or any bedding. This was especially difficult after a long drive from Boston, MA.
Due to the confusion at check-in, we also forgot to move our car from short-term parking and ended up receiving a parking ticket.
The fully automated check-in process proved to be a major drawback. When there was a problem, there was no on-site staff to assist, making the situation incredibly stressful. The most disappointing part was that, despite customer service being fully aware of the problem, we received no follow-up, apology, or refund for being assigned the wrong room.
This was one of the most frustrating hotel stays we have had, and I would not recommend this kind of automated service unless there is a reliable way to provide real-time assistance to guests when
Abhay
Menginap 1 malam pada Ogo 2025
