Exterior

Reviews of Club Quarters Hotel Rittenhouse Square, Philadelphia

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 1752 out of 3426 reviews" "
Rating 8 - Good. 910 out of 3426 reviews" "
Rating 6 - Okay. 385 out of 3426 reviews" "
Rating 4 - Poor. 206 out of 3426 reviews" "
Rating 2 - Terrible. 173 out of 3426 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for what my wife and I wanted to do the weekend we stayed there, and the staff was very friendly!
Stayed 4 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 1 May 2024
Thank you for the compliment on our location and staff. We are happy to know that you were satisfied with our location during your stay. We appreciate your positive feedback and we hope that you consider our property in the future for your next stay in Philadelphia.

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member was so informative at check in. The advice assisted us to utilise our limited time wisely.
Stayed 1 night in Apr 2024
Response from Shantel - Guest Experience Manager on 1 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2024
Response from Shantel - Guest Experience Manager on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. Convenient location
Stayed 2 nights in Apr 2024
Response from Guest services - Tysiear on 30 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay. Looking forward to welcoming you back on your next trip to Philadelphia

6/10 Okay

Alfonzo, APO

Travelled with family, Business traveller
Liked: Staff & service
There is limited dining at the hotel.
Stayed 2 nights in Apr 2024
Response from Guest services - Tysiear on 30 Apr 2024
Thank you for your review of our hotel. We will be using your feedback to improve within our hotel to ensure all guest experience is a great one. We appreciate your business. and thank you for choosing Club Quarters Hotel,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stsff was great. I had an issue and it was handled with professionalism and care. Definitely will look to stay here again when I visit Philly.
Stayed 1 night in Apr 2024
Response from Shantel - Guest Experience Manager on 29 Apr 2024
Thank you for taking the time to review Club Quarters Rittenhouse. I am glad to hear that you enjoyed your stays with us, and I am thankful for the kind words about our staff. Looking forward to welcoming you back on your next trip to Philadelphia.

6/10 Okay

tony

Liked: Staff & service
The room was kinda small but it worked! The bathroom was also very small and did not have an electrical outlet. However, I didn’t hear a lot of external noise and the staff were extremely friendly and professional!
Stayed 2 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 29 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize you did not to get to experience the full use of your Bathroom the way you intended to. Please feel free to contact me directly and it will be my pleasure to assist you.

2/10 Terrible

Karen

Travelled with family
Disliked: Staff & service, property conditions & facilities
I would not recommend room 210 due to several issues experienced during my stay. Despite turning off the AC, the furnace emitted a very loud noise every 10 minutes. Additionally, the TV was non-functional. Furthermore, the room's proximity to the main door resulted in disruptive noise from guests entering the hall throughout the night. Although the cleanliness of the room was satisfactory, my daughter and I were unable to rest or utilize the amenities comfortably. Attempts to address these concerns with the lobby were unsuccessful, and upon checkout, no satisfactory resolution was provided. Additionally, the advertised parking discount was not applied, resulting in full payment.
Stayed 1 night in Apr 2024
Response from Shantel - Guest Experience Manager on 29 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the parking inconvenience you encountered resulting in full payment. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

8/10 Good

fereshteh

Liked: Cleanliness, staff & service
Comfortable
Stayed 1 night in Apr 2024
Response from Guest services - Tysiear on 28 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Tia

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 29 Apr 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, close to Rittenhouse Square and many shops and restaurants. Efficient check in and check out process. Discounted parking rates from nearby garage is a plus too!
Stayed 2 nights in Apr 2024
Response from Guest services - Tysiear on 28 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed the services and amenities we offer. Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quinton - Guest Experience Manager on 25 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

10/10 Excellent

Jacquelyn E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Quinton - Guest Experience Manager on 25 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the free cappuccino machine and carbonated water. My stay was enjoyable!
Stayed 4 nights in Apr 2024
Response from Quinton - Guest Experience Manager on 23 Apr 2024
Good MorningThank you for the kind review. It's great to hear that you enjoyed some of our amenities. Hope to welcome you again.

8/10 Good

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location, friendly staff, clean, modern, somewhat eco-concious, free coffee. No complaints, but I feel the price is a little steep to not offer some type of breakfast. Give us a stale bagel, a muffin, something hahaha.
Stayed 3 nights in Apr 2024
Response from Quinton - Guest Experience Manager on 23 Apr 2024
Good MorningThank you for the kind review, we hope to welcome you again!

8/10 Good

Barbara

Small but clean and well designed. Staff were very nice. Generally very quiet. My only real complaint is that the air conditioning cycled on and off loudly.
Stayed 2 nights in Apr 2024
Response from Orianna - Guest Experience Manager on 22 Apr 2024
Thank you for your review of Club Quarters Rittenhouse. We are pleased to hear that you enjoyed your stay with us. We'd love the chance to host you again and make your stay a 5 out of 5.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Quinton - Guest Experience Manager on 23 Apr 2024
Thank you for leaving a review. Hope to welcome you again.

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quinton - Guest Experience Manager on 23 Apr 2024
Good MorningThank you for leaving such a kind review. Hope to welcome you again.

10/10 Excellent

Virginia

Travelled with partner
Liked: Amenities, property conditions & facilities
Hospitality and service were exceptional!
Stayed 2 nights in Apr 2024
Response from Dermot - Guest Services on 22 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was bit worn but overall nice hotel
Stayed 2 nights in Mar 2024
Response from Dermot - Guest Services on 21 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Qihang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very dark room, which is perfect for sleeping.
Stayed 1 night in Apr 2024
Response from Dermot - Guest Services on 20 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can not emphasize enough how helpful, accommodating, and polite the staff was. The service provided was easily the best I have ever experienced and I never stay in less than 4 star rated hotels/motels. The only thing I wish were different is they do not have any rooms with more than one bed.
Stayed 2 nights in Apr 2024
Response from Orianna - Guest Experience Manager on 19 Apr 2024
Thank you for your review Donna! We appreciate your kind words about our staff and their service as we strive to give our guest the best experience. We look forward to hosting you on you next trip to Philly.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet spot. Was able to walk to Old Town and Museum district.
Stayed 2 nights in Apr 2024
Response from Dermot - Guest Services on 18 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Nirunthan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Orianna - Guest Experience Manager on 19 Apr 2024
Thank you for your stellar review of Club Quarters Rittenhouse, we appreciate you choosing to stay with us and hope to see you again!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, convenient location, close to convention center. Tea, coffee, water in common are greatly appreciated.
Stayed 3 nights in Apr 2024
Response from Dermot - Guest Services on 16 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable rates, comfortable bed and friendly staff.
Stayed 1 night in Apr 2024
Response from Dermot - Guest Services on 16 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

6/10 Okay

Kecia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
nice clean room, but too small for a couple to stay
Stayed 2 nights in Feb 2024
Response from Shantel - Guest Experience Manager on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us where we could improve to make guests stay a 10/10, you are helping us to deliver a superior experience for you and other guest in the future. Thank you again for taking the time to complete the survey.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. But my room was only cleaned 1 day. I was there Thursday to Monday. And I was out of the room most of the time
Stayed 4 nights in Apr 2024
Response from Shantel-Guest Experience Manager on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, free bottled water and coffee. Perfect location!
Stayed 1 night in Apr 2024
Response from Dermot - Guest Services on 13 Apr 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic feel but everything was neat and clean. Staff was super patient and well trained. Awesome hotel
Stayed 2 nights in Apr 2024
Response from Dermot - Guest Services on 11 Apr 2024
Thank you for rating our property so highly. We are happy to know that we excelled in the services provided to you during your recent stay with us. We look forward to hosting you the next time you visit Philadelphia.

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and professional
Stayed 1 night in Apr 2024
Response from Orianna - Guest Experience Manager on 10 Apr 2024
Hello Mary Ann, we appreciate your wonderful review and are glad that you experienced great service from our staff. We look forward to hosting you on your next trip to Philadelphia.

6/10 Okay

Tamara, Nelson

Travelled with family
Liked: Cleanliness
We could hear the conversations in the room beside ours
Stayed 1 night in Apr 2024
Response from Orianna - Guest Experience Manager on 10 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're sorry to hear you were not pleased with your recent stay with us.

6/10 Okay

Lester

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Decent place to stay for a night or two. Beds and pillows were mid at best. Air conditioning was mid. Staff was nice and housekeeping was on point. Hotel itself doesn’t offer much over the standard basics. It’s at least in a good area surrounded by little shops and spots to eat.
Stayed 3 nights in Apr 2024
Response from Orianna - Guest Experience Manager on 10 Apr 2024
Thanks for staying with us and for proving your feedback. We work hard to make our guests happy and will work even harder to make your next stay with us a perfect 10!Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 29 Apr 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you

10/10 Excellent

Uhura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The rooms were a little small but it was just 2 of us so it was fine. Also, the shower could use an updating.
Stayed 2 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 9 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very good experience. Lots of restaurants and shopping options are walking distance from the hotel. Staff was helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Leslie

Stayed 3 nights in Apr 2024
Response from Orianna - Guest Experience Manager on 10 Apr 2024
Thank you for your review of Club Quarters. We're glad that you enjoyed your stay with us and hope to host you on your next trip to Philadelphia!

2/10 Terrible

Davion

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Orianna - Guest Experience Manager on 10 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're sorry to hear you were not pleased with your recent stay with us.

6/10 Okay

Joe

Travelled with partner
Could be a 4 star
Stayed 3 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

10/10 Excellent

Delmar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is close to it like all the parks and the liberty place
Stayed 1 night in Apr 2024
Response from Shantel - Guest Experience Manager on 9 Apr 2024
Thank you for leaving us a great review based on your recent experience at our hotel. We are happy to know that you were satisfied with our location and all our city has to offer.We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Haoyang

Stayed 2 nights in Mar 2024
Response from Shantel - Guest Experience Manager on 29 Apr 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise in other room
Stayed 1 night in Apr 2024
Response from Orianna - Guest Experience Manager on 5 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We apologize about the noise next your room. Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 1 night in Mar 2024
Response from Orianna - Guest Experience Manager on 5 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed our location. Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Jillian

Stayed 1 night in Apr 2024
Response from Quinton - Guest Experience Manager on 25 Apr 2024
Thank you for the review of Club Quarters Rittenhouse. We're pleased to hear that you enjoyed your stay with us. Looking forward to having you stay with us again on your next trip to Philadelphia.

8/10 Good

Davonta

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Orianna - Guest Experience Manager on 4 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to welcoming you back on your next trip to Philadelphia.

8/10 Good

Michaela

Travelled with partner
Liked: Cleanliness
Uses IPads for self service for everything, no room service options just food delivery apps on TV
Stayed 1 night in Feb 2024
Response from Orianna - Guest Experience Manager on 4 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Looking forward to welcoming you back on your next trip to Philadelphia.

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - and easy to get in and out of hotel.
Stayed 2 nights in Apr 2024
Response from Shantel - Guest Experience Manager on 3 Apr 2024
It is a pleasure for us to know that you enjoyed your stay and the quality of services that was offered from our staff. We will certainly share your compliments with all the staff member who played a part in making your stay so pleasant. We hope to see you in the near future.

10/10 Excellent

Stevenson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not how you fall It’s how you get up The first three days I had trouble with elements in my room ( refrigeration ) They diligently took care of things until it Was right The manager Anthony was professional and personal thruout the entire process and did some complementary things to make me and my wife very comfortable The staff brought their a game to the situation by being extra helpful and personable They were all so impressive we decided to stay another week This place is my go to place whenever I’m in philly
Stayed 6 nights in Mar 2024
Response from Orianna - Guest Experience Manager on 3 Apr 2024
Thank you for taking the time to review Club Quarters Rittenhouse. I am glad to hear that you enjoyed your stays with us. I am thankful for the kind words about our staff, and the oppurtunity to make things right. Looking forward to hosting you again.

8/10 Good

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations is good. Walking distance to everywhere.
Stayed 3 nights in Mar 2024
Response from Shantel - Guest Experience Manager on 2 Apr 2024
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
I just want to add to a previous review that Annette, Dermot and Shantell were just amazing. They made our stay so nice by always smiling and saying hello and when we needed help they went above and beyond. We really want to make sure that they get the thanks they deserve. They were great. Thank you!
Stayed 2 nights in Mar 2024
Response from Shantel - Guest Experience Manager on 2 Apr 2024
It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered from our staff. We will certainly share your compliments with the staff member's who played a part in making your stay so pleasant. We hope to see you in the near future.