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Reviews of Metro Service Apartments Peterborough

4 out of 5
Metro Service Apartments Peterborough
72 Westgate, Frobisher House, Peterborough, England

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dawn

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

James

Business traveller
Liked: Cleanliness, room comfort
Everything was perfect
Pretty much the best serviced apartment stay to date, clean, easy check in and good communication from the host..... Highly Recommended
Stayed 2 nights in Sep 2020
Response from Safa on 14 Oct 2020
Thank you James, We are so glad you had a comfortable stay with us and thank you for your time to write this review, this will surely help other guests. .

10/10 Excellent

WEILIN

Stayed 15 nights in Aug 2020
Response from Safa on 14 Oct 2020
It was a pleasure to have you Weilin. Thank you for the review.

8/10 Good

Leslie

Business traveller
Liked: Cleanliness, room comfort
good All rounder
Great location and facilities
Stayed 1 night in Mar 2020

8/10 Good

mark

Business traveller
Liked: Cleanliness, room comfort
clean and functional apartment for an overnight stay. perfect for the Rail station and shops.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean apartment.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
This apartment was perfect for our needs. Literally 3 minutes from the train station, right on the High Steet, next to Queensgate shopping centre, 5 minutes from Peterborough Cathedral and the Museum, which were both free to visit. The whole aparment was cheaper than a hotel, and much better suited to our needs. There are lots of amazing places to eat, again within minutes, and a Waitrose supermarket across the road. There is also on site parking for one vehicle for no extra charge. I would recommend this accomodation
Stayed 2 nights in Feb 2020

8/10 Good

Shelley

Liked: Staff & service, property conditions & facilities, room comfort
Central, convenient location.
Its a nice apartment, very central for Peterborough. Could use a few kitchen extras like salt and pepper as I booked so that I could cook for myself. Plenty of space and generally very clean. There was a minor incident with a staff member who didnt knock before coming in (he was inspecting and running late) but I think I scared him more than he scared me. Excellent detailed information provided that you do need to read before arrival.
Stayed 1 night in Jan 2020

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2019
Response from Safa on 23 Jan 2020
Hi without name ir comments on the review, we are unable to respond.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from safa on 19 Oct 2019
Thank you for your review score

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay. Apartment size great close to
Stayed 4 nights in Jul 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect apartment
Perfect, as described, very easy, and comfy no complaints
Stayed 2 nights in May 2019
Response from safa on 31 May 2019
Thank you Simon, It was a pleasure to have you. Hope to see you soon again. s

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from safa on 20 May 2019
Hi , I'm not sure what was missed in your accomodation with us. If we had more details we could have helped to make your stay better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from safa on 31 May 2019
Thank you for your review. I hope to see you soon again . s

6/10 Okay

Martin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Ok but someone else’s stuff left behind
You get lots for money, very big place. The actually general cleanliness was pretty good... The major issue was, walking in to the place to find, someone else shoes and clothes in the bedroom, half eaten food in the fridge and kitchen, then empty toiletry bottles in the bathroom. Even had someone’s work I.D on the coffee table. Phoned the number on email, to be told, sorry the cleaners must of thought they was just doing a basic clean and thought the long term let was coming back. Was told to just put the the stuff in the cupboard and they tell the cleaners..
Stayed 2 nights in Dec 2018
Response from Safa on 14 Feb 2019
Dear Martin, Thank you for your feedback. As mentioned this was a one-off incident and following your feedback now better cleaners instructions are in place to avoid this situation in future.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely comfortable apartment
Really lovely place to stay, central location and close to all the amenities you need. Apartment was clean and comfortable and it was easy to get into. I had been messaged the day before with all the codes and information I needed which meant it was a relaxing trip. Will definitely stay again, it's nice to not just have a bedroom but a whole apartment to yourself!
Stayed 1 night in Jul 2018
Response from safa on 25 Jul 2018
Dear Hannah , It was pleasure to have you and I' glad you enjoyed your stay. We hope to see you soon again. Safa

2/10 Terrible

Melecio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Arrived around 8pm in the aprtment and was surprised the room hasnt been cleaned. I tried calling the owner but the phone went to voicemail. I have no choice but to clean all the rooms, empty the bin put the bedsheets to the washing machine and wait. After one hour I manage to fet hold of the owner and they moced me to another room.
Stayed 2 nights in Jun 2018
Response from Safa on 5 Jul 2018
Dear Melicio, I'm sorry you had wrong instructions and you were unable to contact us . I assure you this was the only time we had such incident as even you know this was your 3rd visit with us. We pride in our service however at this time we do regret technology failed both of us. Follow the conversation though we did direct you to next door apartment which you had originally booked and was ready , clean and you did confirm all was good as you stayed with us for 2 more nights. Best Wishes

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all comfortable
Good bed. No sofa or bed but ok stay. Check in details worth double checking. Mine were wrong.
Response from Safa on 5 Jul 2018
Dear Joanne, Thank you for taking time to review your visit. All apartments except studio have a sofa bed in the living room. Studio apartment has a king size bed. We do ask guests to cross check instructions which were sent out at least 2 days in advance and our phone numbers are avaible to guests to contact if any doubts . Thank you and we hope to see you again. Best regards