6/10 Boleh diterima
Karen
Mengembara bersama pasangan
14 Sep 2025
Sukakan: Kemudahan
We were excited for the theme of the hotel, and the breakfast in the mornings were incredible! Massive buffet with huge assortment of foods, many chocolate themed. Also lots of space for everyone to sit, not cramped at all.
The decor in the rooms was fine, but a bit dated.
We ate at the restaurant for supper on the first night (we were there two nights), and while the food was excellent, the service was a disaster!
The dining room was only open from 7:30pm-9:30pm so it was a flurry of guests to be seated and served all in that time and only two servers were working. I have to assume that they were short-staffed due to illness or someone not showing because there was no way this was enough staff for the number of people. I applaud the efforts of the staff for trying hard but it was pure chaos.
We found the front desk staff to be okay, but the few times we approached them (asking for information etc) we felt we were inconveniencing them. They were polite thought.
Karen
Menginap 2 malam pada Sep 2025
