Hotels near Penn Station Shopping Center

"Great staff"

"The experience was far below expected standards. Don’t over pay, stay elsewhere. From arrival, multiple issues were apparent. The sofa bed was very poor quality, you could feel the springs through the mattress, causing discomfort and back pain. I was traveling with elderly parents and booked this room for comfort, which this property failed to provide. This is not the quality expected from a Marriott-branded hotel. Throughout the stay, the coffee machine was out of milk and instead dispensed a sweet chocolate mix. The internet TV did not work either. Repeated inquiries were met with the same vague responses and indifferent attitude, suggesting these were ongoing issues. Breakfast was consistently disappointing and bare-bones. No toast bread (staff said it’s only available on weekends), only English muffins, and no fruit at all. On the second day, even regular milk was unavailable, only oat milk was offered. Staff responses were dismissive, and issues raised over multiple days remained unresolved. The room had significant road noise. I was awake after 5:00 AM daily. The bathtub also backed up water, adding to the poor bathroom condition. Overall, the property felt like a low-quality motel with poor service. For a Marriott-branded hotel, this was extremely unacceptable. "

"Second time staying here and I have no complaints. "

"This is a bare bones type of hotel. The front desk man the night we checked in was just rude. The morning shift man was better the first day. The second morning he couldn’t be bothered to get off his cell phone when we were checking out. He just kept talking on his phone. The beds were not comfortable. This place is just very basic with no frills. Not dirty just not invested in to make it nicer. The breakfast was one of the worst. There were waffles, eggs from a bag, plain bread, 2 choices of cereal but no milk out. No fresh fruit, yogurt, muffins, breakfast meat. The staff either didn’t have any product to put out or just didn’t care to fill the food area. Either way plan on getting breakfast somewhere else."

"Everything was good excellent"

"Love staying here. Manager Kyle is wonderful and very helpful."

"The breakfast was available and plentiful each morning. John made our stay the most enjoyable. My family and I was at the hotel for my retirement from federal service and birthday celebration."

"The shower was broken and nobody was a the front desk."

"Did not have listed amenities and staff laughed at me when I asked for directions to them. Non-smoking room wreaked of cigarettes and floor board was torn up. Do not stay if you value yourself as a human being because you will not be treated like one."