76, Jalan Mahsuri, Bayan Lepas, George Town, Penang
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It’s a quaint hotel. May not be a resort style hotel but you feel comfy living there. It’s unpretentious. Room is fairly spacious too.
Aaaaaah … even at the 14th floor, the shower’s water pressure is almost like a firehose! That’s just so good.
Wilson
Stayed 1 night in Apr 2024
Response from Olive Tree Hotel on 24 Apr 2024
Hi Wilson!Thanks for the lovely review! We're glad you enjoyed our cozy atmosphere and spacious rooms. It's great to hear the powerful shower pressure impressed you!We appreciate you choosing Olive Tree Hotel, and we hope to see you again for another comfortable stay soon.Regards,Team Olive
very clean and very good service. a lot of food options within walking distance from the hotel.
Zenghui Michelle
Stayed 3 nights in Mar 2024
Response from Olive Tree Hotel on 1 Apr 2024
Hi Michelle!We're thrilled to hear you enjoyed a sparkling clean stay with exceptional service! Thanks for choosing The Olive Tree Hotel! We hope to see you again soon.Regards,Team Olive
Hi Mathurot!Thank you for your feedback! We're happy to hear you enjoyed the convenient location of our hotel. It makes exploring and getting around a breeze. We appreciate you choosing us, and hope to welcome you back again soon!Regards,Team Olive
It is away from traffic congestion and near to my actual event location.
Hamzah
Stayed 2 nights in Feb 2024
Response from Olive Tree Hotel on 19 Feb 2024
Hi Hamzah!Thank you for highlighting the convenient location of our hotel! We're delighted to hear it provided easy access to your event and helped avoid traffic congestion. We strive to offer a peaceful and accessible environment for our guests, and your feedback confirms our efforts. We hope you enjoyed your stay overall and would consider us again for your future accommodations in the area.Regards,Team Olive
Great location. Foor was subpar, better to just walk out and dine in the restaurants nearby. Rooms were average, clean but surprisingly slightly dated for a relatively new hotel. Staff are very business like and do not exude warmth. Overall 3 out of 5 for me
Vick
Stayed 1 night in Jan 2024
Response from Olive Tree Hotel on 2 Feb 2024
Dear Vick,Thank you for your feedback. We're happy you enjoyed the hotel's location and appreciate you taking the time to share your observations.We're disappointed to hear that your stay experience didn't meet your expectations. We strive to offer exceptional dining and modern amenities, so your feedback is valuable in helping us improve.We're also taking note of your comments regarding staff warmth. While professionalism is important, we want our guests to feel welcome and comfortable. We'll be addressing this with our team to ensure a more hospitable atmosphere.We hope you'll give us another chance in the future to show you the full potential of our hotel. Please let us know if there's anything we can do to improve your experience next time.Regards,Team Olive
Hi Gim Seong!Thank you for your kind words! It makes us happy to know you had a nice time with us.Regards,Team Olive
6/10 Okay
siew yee
16 Jan 2024
Not so quiet, clean up at other rooms could be less noisy
siew yee
Stayed 1 night in Jan 2024
Response from Olive Tree Hotel on 20 Jan 2024
Hi Siew Yee,Thank you for your feedback. We understand how important a peaceful environment is for a good night's sleep and a relaxing stay.We're currently reviewing our housekeeping procedures to minimize noise disruption during cleaning hours. We'll also be reminding our staff to be more mindful of noise levels in the hallways and common areas.We appreciate you bringing this to our attention, and we hope you'll give us another chance to provide you with a more restful stay in the future. Have a nice day!Regards,Team Olive
8/10 Good
Swee Sheng
20 Dec 2023
Swee Sheng
Stayed 4 nights in Dec 2023
Response from Olive Tree Hotel on 20 Jan 2024
Hi Swee Sheng!Thank you for the positive feedback!Regards,Team Olive
4/10 Poor
JASON
Travelled with family
19 Dec 2023
Liked: Property conditions & facilities
Disliked: Staff & service
only one pair of slipper in room even when two guess is staying, asked for one more pair of slipper took more than 30 min to deliver (after two phone calls to reception), the staff came with a long face.
JASON
Stayed 2 nights in Dec 2023
Response from Olive Tree Hotel on 5 Jan 2024
Dear Jason,Thank you for taking the time to provide this feedback.We will make sure your feedback is shared with relevant department for further improvement. Thank you and happy new year.Regards,Team Olive
Hi Jasper!Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!Regards,Team Olive
6/10 Okay
Chong
Travelled with family
12 Nov 2023
Liked: Cleanliness
I booked premium deluxe room with one extra bed . But the room is so small , not really can fit the room . Can fit but no space to walk .So I reject the extra bed . And can I request the refund for it ? For the extra bed ?
Chong
Stayed 1 night in Nov 2023
Response from Olive Tree Hotel on 12 Dec 2023
Hi Chong!Thank you for your recent visit. Kindly be informed that you have booked through Expedia and it is a non-refundable booking. Please contact Expedia for your further discussion regarding the extra bed.Regards,Team Olive
6/10 Okay
siew yee
19 Oct 2023
The doors closing sound can be improved
siew yee
Stayed 1 night in Oct 2023
Response from Olive Tree Hotel on 27 Oct 2023
Hi Siew Yee,Thank you for the review! Your feedback is much appreciated.Regards,Team Olive
Hi Chien-Chang!Thank you so much for staying at Olive Tree Hotel! We hope you had a pleasant experience with us and we look forward to seeing you again soon.Regards,Team Olive
Easy parking, plenty of drinking water supply (room provided with 7.5 dispenser), nice showering toiletries, clean and modern, nice swimming pool
Jo Dee
Stayed 2 nights in Apr 2023
Response from Marketing & Communications Department on 24 Apr 2023
Hi Jo Dee!Thank you for sharing your good experience with us. Your kind words are greatly appreciated and shared with the rest of our team. Can’t wait to welcome you back again.Regards,Team Olive
The Olive Tree is the perfect stay for business professionals and first time tourists. Its close to the airport and easy to get anywhere on this small island city. Great staff and good amenities ! I was on a scouting trip for my company and found this to be ideal.
Nguyen
Stayed 1 night in Mar 2023
Response from Marketing & Communications Department on 29 Mar 2023
Hi Doan!Thanks for your comments. We’re really glad you found us to be ideal for your visit, and our location to be convenient. Your kind words have been shared to the entire team. We all hope to welcome you again here soon.Regards,Team Olive
Response from Marketing & Communications Department on 19 Mar 2023
Hi Haryati!Thank you for staying with us! We hope you had a pleasant and memorable experience here at Olive Tree Hotel, Penang. We look forward to welcome you again.
8/10 Good
chun wei
1 Mar 2023
chun wei
Stayed 1 night in Feb 2023
Response from Marketing & Communications Department on 2 Mar 2023
Hi Chun Wei!Thank you for staying with us. We hope you had a pleasant and memorable experience. See you again soon!
4/10 Poor
Chan
7 Feb 2023
Disliked: Cleanliness, amenities
Asked for NON smoking room but room assigned was with cigarette smells, no refresher. No enforcement
Chan
Stayed 1 night in Feb 2023
Response from Olive Tree Hotel on 5 Dec 2023
Dear Chan,Thank you for providing valuable feedback. We would like to inform you that our hotel is a non-smoking property. Despite our efforts to enforce this policy, we occasionally find instances where guests have smoked in their rooms. When such instances are identified, immediate action is taken.For rooms detected with a lingering smoke smell, we implement ionization procedures and conduct thorough deep cleaning to address the issue. We sincerely apologize if we overlooked the specific room, resulting in any inconvenience during your stay.At our hotel, we are committed to continually improving the quality of our services. Your feedback is crucial in this process, and we assure you that we will take your input into account to enhance our overall guest experience.Regards,Team Olive
Response from Marketing & Communications Department on 8 Feb 2023
Hi Choy Sin!Our team highly appreciates your compliments. Thank you for your kind words and continuous patronage.Regards,Team Olive
8/10 Good
TAN CHEE
Travelled with family
15 Jan 2023
Liked: Cleanliness
Environmental friendly. Not all the TV channels available
TAN CHEE
Response from Marketing & Communications Department on 16 Jan 2023
Hi Tan Chee!Thank you for your feedback. We are in the midst of upgrading our TV channels. We appreciate your acknowledgment and support for our green efforts.Regards,Team Olive
Would not recommend this place and don't give them your business. They are cheap and greedy
MOHAMMED
Response from Marketing & Communications Department on 10 Jan 2023
Hi Mr Mohamad!We always welcome constructive feedback and we understand how you feel, but we believe that your words to describe us are inappropriate. Being that your reservation was through Expedia, your booking is bound by its terms including for no show. We hope that we’re able to clarify the situation.Regards,Team Olive
8/10 Good
TEH
6 Dec 2022
TEH
Stayed 6 nights in Nov 2022
Response from Marketing & Communication Department on 10 Dec 2022
Hi Teh!It's our pleasure to hear from you! Thanks for rating your experience and repeat patronage.Looking forward to welcoming you again in the near future! Merry Christmas!Regards,Team Olive
Friendly staff and convenient place to the airport and many small shops around
Cliff
Response from Marketing & Communication Department on 15 Nov 2022
Hi Cliff!We’re pleased to read your kind comments about our team and great location. We’ll be sure to share your comments with everyone here. Hope to welcome you again in the very near future.Regards,Team Olive
Hygiene and corridor lighting need a lot of improvement.
Verified traveller
Stayed 1 night in Aug 2022
Response from TeamOlive on 3 Nov 2022
Dear Valued Guest,Thank you for giving us your feedback. As an eco-friendly hotel, part of our effort to reduce energy is to minimise the use lighting in our corridors. We also do regret if the cleanliness of the room isn't our usual standard. We'll make sure to share your feedback to our Housekeeping. Hope you'll allow us the opportunity to welcome you again.Regards,Team Olive
6/10 Okay
Kazuo
Travelled with group
5 Sept 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It took longer time to check in.
And my room's TV panel could not be off.
Room itself was clean.
There are several restaurants just near by.
Kazuo
Stayed 1 night in Sep 2022
Response from Marketing & Communications Department on 7 Sept 2022
Hi Kazuo!Thank you for sharing your experience. We appreciate your positive comments on room cleanliness and to our location. We've also taken note of the aspects that were not to your expectation and shared to relevant teams. Please be assured that we'll continue to strive for further improvement.Regards,Team Olive
Response from Marketing & Communications Department on 27 Aug 2022
Hi Sam!Thank you for your 5 out of 5 rating! We're delighted to know that you enjoyed your stay here at Olive Tree Hotel, Penang. It's our pleasure to have you with us and we do hope to welcome you again.Regards,Team Olive
Response from Marketing & Communications Department on 8 Aug 2022
Hi Goh!
Thanks for giving us a 5 out of 5! We highly appreciate your comments and be assured that we'll continue to strive to further improve.
Regards,
Team Olive
4/10 Poor
Victoria Loh Ann
Travelled with partner
17 Jul 2022
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was too warm and too eco friendly, no matter how we adjusted the aircon temperature or air speed, still the same, worse than having a fan.
Victoria Loh Ann
Stayed 2 nights in Jul 2022
Response from Marketing & Communications Department on 25 Jul 2022
Hi Victoria!
Thank you for staying with us. We truly regret hearing about your discomfort. Although we would have hoped this issue had been brought to our attention for us to strive to improve your experience, we do appreciate sharing with us your feedback. Be assured this has been noted and action has been taken by our Maintenance team.
Wishing you a pleasant day ahead.
Regards,
Team Olive
10/10 Excellent
Sharon
Travelled with family
15 Jul 2022
Liked: Cleanliness, staff & service
Excellent hotel.
Sharon
Stayed 1 night in Jul 2022
Response from Marketing & Communications Department on 19 Jul 2022
Hi Sharon!
Thanks for your excellent remarks to our hotel. We're truly glad knowing you enjoyed your time. All the best, and hope to have you again soon.
Regards,
Team Olive
Response from Marketing & Communications Department on 15 Jun 2022
Hi Connie!
Thank you for sharing your thoughts about Olive Tree Hotel, Penang. We look forward to welcoming you again in the near future.
Regards,
Team Olive
Response from Marketing & Communications Department on 15 Jun 2022
Dear Muhd,
Thank you for the appreciation of our green efforts. Be rest assured of our continued commitment towards sustainability. We’d love to have you back soon!
Regards,
Team Olive
10/10 Excellent
Siti hajar
21 May 2022
Siti hajar
Stayed 1 night in May 2022
Response from Marketing & Communications Department on 25 May 2022
Hi Siti Hajar!
Thank you for choosing us! We're glad to know you're satisfied with your stay. Hope to have you again soon.
Regards,
Team Olive
10/10 Excellent
Leong Sze
20 May 2022
Leong Sze
Stayed 1 night in May 2022
Response from Marketing & Communications Department on 25 May 2022
Hi Leong Sze!
Thank you for staying and for giving us an excellent rating. We're glad to know you enjoyed the experience. See you again soon!
Regards,
Team Olive
10/10 Excellent
TAN
6 May 2022
TAN
Stayed 1 night in May 2022
Response from Marketing & Communications Department on 9 May 2022
Hi Tan!
Appreciate your 10 out of 10 rating! Can't wait to have you again.
Regards,
Team Olive
10/10 Excellent
TAN
6 May 2022
TAN
Stayed 1 night in Apr 2022
Response from Marketing & Communications Department on 9 May 2022
Hi Tan!
Thank you for staying with us. We're delighted to know you enjoyed the experience.
Regards,
Team Olive
Hotel condition is ok.
Somehow one of the bedside table was removed.
Restaurant is still closed.
Breakfast sent to room - taste & quality needs improvement.
Verified traveller
Stayed 1 night in Feb 2022
Response from Team Olive on 7 Feb 2022
Hi Anonymous, we wish you could have shared more info of your stay so that we can do the necessary follow up. Nevertheless, thank you for taking time to share your stay experience. Stay Safe.