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Expedia-verified reviews
Very good!
4.1 of 5 guest rating
Room type Options Nightly price Book
Club Room
Room with view
28 square metres
1 Double Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Apartment, 1 King Bed
Room with view
56 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 1 King Bed
Room with view
28 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Family Room, 1 King Bed
Room with view
32 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Twin Room
Room with view
28 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe King Room
Room with view
28 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, 1 King Bed (Club)
Room with view
28 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Exclusive Suite, 2 Single Beds
Room with view
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Deluxe Twin Room
Room with view
28 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Executive Suite, 1 King Bed
Room with view
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Apartment King Room
Room with view
56 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Family King Room
Room with view
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Club Family King Room
Room with view
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Family Room, 1 King Bed (Club)
Room with view
32 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Executive Suite, 1 King Bed
Room with view
56 square metres
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 2 Single Beds
Room with view
28 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, 2 Single Beds (Club)
Room with view
28 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Executive Suite, 2 Single Beds
Room with view
56 square metres
2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Family-friendly George Town hotel in Downtown George Town, near KOMTAR

Popular property highlights

Free self parking
Free wired high-speed Internet
Restaurant
Outdoor pool
Business centre

Location

This family-friendly George Town hotel is located in the shopping district, within a 5-minute walk of KOMTAR, 1st Avenue Mall and Prangin Mall.

Hotel features

This hotel features a restaurant, an outdoor pool and a 24-hour health club. Free WiFi in public areas, free self parking and a free beach shuttle are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.

Room amenities

All 443 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and LED TVs with satellite channels. 24-hour room service, down duvets and free bottled water are among the other amenities available to guests.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a kid's pool, Hotel Jen Penang provides a 24-hour health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on-site, and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business centre, a limo/town car service and meeting rooms. This family-friendly hotel also offers spa services, tour or ticket assistance and multilingual staff. For a surcharge, a round-trip airport shuttle (available 24 hours) is offered to guests. On-site self-parking is complimentary.

Hotel Jen Penang has designated areas for smoking.

  • Express check-in
  • Bar/lounge
  • Designated smoking areas (fines apply)
  • Lift
  • Free beach shuttle
  • 24-hour front desk
  • Business centre
  • Porter
  • Express check-out
  • Tours/ticket assistance
  • Meeting rooms 6
  • Restaurant
  • Built in 1986
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Limo or Town Car service available
  • Outdoor pool
  • Free wired Internet
  • Computer station
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • Hair salon
  • Breakfast available (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference centre
  • Designated smoking areas
  • Ballroom
  • Banquet hall
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 443
  • Television in common areas
  • Number of floors - 17
  • Number of buildings/towers - 1
  • Wedding services
  • Airport transport (surcharge)
  • Garden
  • Multilingual staff
  • 24-hour health club

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • Malay
  • Japanese
  • Chinese
  • Hindi

Parking

Free self parking

Room Amenities

Hotel Jen Penang offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Air conditioning
  • LED TV
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Phone
  • Free bottled water
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Bathtub or shower
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Free cots/infant beds
  • Satellite TV service
  • Room service (24 hours)
  • Premium TV channels
  • Free WiFi
  • Free wired Internet
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Desk
  • In-room massage available
  • Slippers
  • Down comforter

Where to Eat

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekends.

Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.

Lobby Lounge – This Cafe specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available

No pets or service animals allowed

24-hour check-in

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night.
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 57 for adults and MYR 28.50 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Jen Penang
  • Jen Penang
  • Hotel Jen Penang George Town
  • Traders Hotel Georgetown
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Jen Penang George Town

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

One child aged 5 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guest rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets or service animals are allowed at this property.

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