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JEN Penang Georgetown by Shangri-La

4.0 star property
Experience Georgetown's urban oasis with sauna relaxation and global dining options at JEN Penang, where comfort meets the energy of city exploration

Choose dates to view prices

JEN Penang Georgetown by Shangri-La, in Georgetown's center, offers a perfect retreat. Relax in the sauna and steam room after exploring. Cafe Jen serves local and international dishes. Guests love the outdoor pool among gardens and the attentive staff who enhance every stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is RM320
RM391 total
includes taxes & fees
26 May - 27 May

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 26 May 2026 start from RM320, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Checkout is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in a shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 538 out of 1002 reviews
Rating 8 - Good. 350 out of 1002 reviews
Rating 6 - Okay. 75 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

Reviews

Verified

8/10 Good

Lee Peng

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and very accessible to any places of interest.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Fozia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, comfortable rooms. Mall is next door
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms. There are also some good dining options nearby.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shu Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, well-maintained premises. Most importantly, observant and proactive staff. From front desk to security staff, everyone we met was friendly and helpful. Highly recommend!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nur Dhamirah Sakinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, walking distance
Stayed 1 night in Mar 2026
Verified

8/10 Good

Hongshuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MingKhoon

Liked: Cleanliness, property conditions & facilities
Good location, friendly and helpful staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gilda

Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious,clean, nice bed, bathroom is spacious, good breakfast, the staffs are very friendly,nice,helpful,courteous,with smiling faces. Close proximity with the mall, bus station, very convenient.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the heart of George Town! Staff provided excellent service and was especially helpful with helping me book an outstanding tour of the city! Would highly recommend this hotel!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Family stay with 2 rooms. Convenient location, clean rooms and friendly staff.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Chuey Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff n porter personnels are all very friendly n helpful in resolving customers problems whether is small or big. Hotel location is very convenient to attractions, eateries, Chinatown, bus interchange n the free CAT bus services that serve the Georgetown city.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

jaspal

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was very friendly and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Yap

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room & friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Thu lap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast lot of variety good customer service comfortable bed
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Por

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very cozy atmosphere. Will consider to comeback for next vacation.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ruth Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , clean and the pillows are so comfortable. We rested well
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Suliasti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel & best location
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Qiping

Liked: Cleanliness, property conditions & facilities
The rooms are fine for a 4 star hotel. Convenient to tour around.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cosy room and very convenient location close to all the food!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Danniel Bo Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs were helpful, great location
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Li Jing Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Jen is very well maintained and a top notch hotel despite the age of the building. Beds are comfortable and water pressure was great. Superb location. Friendly staff.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Nur Dhamirah Sakinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious Breakfast
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Yes. The room was clean and the staff was helpful
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, great breakfast
Stayed 3 nights in Jun 2025