Search Cottages in Pen-y-sarn

"Good"

"Staff were very helpful. Lovely hotel and great location. Parking on site was really useful although it gets busy on a Sunday as everyone’s there for a Sunday roast which was great! "

"Didn't had my breakfast had to leave earlier but evening meal wass spot on. Great staff, clean rooms also plenty of space in pub, im sure they have 4 different rooms where you can sit and enjoy your meal/drink and big beer garden are. Very good location spot on."

"Terrific location across the street from train station so easy access to Anglesey without high prices. Quaint, comfortable & clean. Fabulous restaurant with Thai food. Staff were friendly and so helpful."

"The staff were friendly and helpful but the facilities were not great. The shower took ages to get hot and it's then got too hot with almost no midday. Fire alarm kept going off apparently cause steams from the shower. Beds squeaking and broken blinds etc. "

"Rooms are tastefully decorated with beautiful on suite bathroom. Staff very good and breakfast freshly cooked and not from a hot plate. Plenty of takeaways nearby but we are in and it was excellent. Only thing I could say against the Valley was nobody on reception. Road noise was also loud but didn’t really bother us too much. All in all an excellent stay and will be using again as a stop over before catching the ferry to Dublin. Well done The Valley and staff."

"Staff super friendly and welcoming. Breakfast was delicious. Had a very pleasant stay here and would happily stay again if in the area. "

"Disappointing Service and Technical Issues We had a frustrating experience during our recent stay. Upon arrival, we discovered that none of the power outlets in our room were functioning. This meant we were unable to charge our devices, use the lamps, or even make a cup of tea or coffee. We arrived around 9:30 PM, and while we understood that reception was closed for the night, we attempted to call the provided emergency contact number several times. Unfortunately, no one answered. The following morning, we explained the situation to a member of the cleaning staff. She was incredibly apologetic and kind; she even took our kettle to the main hotel building to boil it for us so we could have a hot drink, which we truly appreciated. However, our experience with management was less than satisfactory. We encountered the manager, and despite it being obvious that he was aware of the electrical issues, he offered no apology or acknowledgement of the inconvenience. It was clear that this was a pre-existing problem, as we noticed other guests had extension cables running from their bedrooms to external power sources. While the room itself was clean and the bed was comfortable, the property feels dated and is in need of some TLC. If management had simply acknowledged the issue and communicated with us, we would have been far more understanding. Given the price and the lack of professional service, I believe there are better accommodation options in the area."

"The majority of the rooms is not in the castle but in a converted barn, paper thin walls so you can hear everything happening in the next room. Some rooms don’t have connected bathrooms so you hear the doors constantly slam as they need to use the toilet. The meal in the restaurant costs 70 each and the amount of food you get is embarrassing, they will hide behind this by saying it’s fancy food but I would not even feed it to my dog. Save your money as even if you are rich and can afford it I suggest you find a different place. "