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Reviews of Grand Jatra Hotel Pekanbaru

4.5 out of 5
Grand Jatra Hotel Pekanbaru
Jl. Tengku Zainal Abidin Komplek Mal, Pekanbaru No. 1, Pekanbaru, Riau

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 48 reviews" "
Rating 8 - Good. 19 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 5 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

DENI

Stayed 2 nights in Dec 2023

4/10 Poor

Chang Ming, Carey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
My toilet was flooded with water. Drainage was stuck
Stayed 4 nights in Sep 2022

6/10 Okay

Stephen

Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Zulfa

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No issues with it only room service order for a plate of buffalo ribs that was rubbery gamey till i couldn't chew it up that was a failure by the kitchen chef. Front desk was superb and beautiful Ayu was mesmerising and gorgeous throughout.
Stayed 4 nights in Jun 2019

10/10 Excellent

KU MOHD HAZIZAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room is Ok but need to repair basin because clog evertime using..Overall service is Ok and recommend to my friend.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Hotel is connected to Pekan Baru Mall. Staff are friendly and attentive.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is very convenient
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
not prefer this hotel
Stayed 4 nights in Feb 2019

8/10 Good

Ho Riyadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Nandprasad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay - I enjoyed
Good and near to amenities.
Stayed 1 night in Aug 2018

4/10 Poor

TAN

Liked: Staff & service
Disliked: Cleanliness
Won't be staying here ever again
The bed and towels are stained and the hotel itself is not really well maintained, lucky I brought my own towel, also, the toilet constantly has this urine smell, the tap water is brownish as well and it usually clogs up.
Stayed 1 night in Jun 2018

10/10 Excellent

Rama Murthy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay..Convenient location
Convenient location...attached to mall Lots of eateries and night life Have in house spa and gym and swimming pool

6/10 Okay

KYAW

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Thian Chye

Liked: Staff & service
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nice lobby but poor condition at the rooms. Need to upkeep the toilet.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Reliable hotel, comfortable stay
The hotel was very comfortable if a little dated. Staff were friendly enough. Convenient that it has direct access to the large mall next door.

8/10 Good

Jan Sandvig

Liked: Cleanliness
OK business hotel
Stayed three nights for business. Fine clean rooms and excellent wifi connection. A somehow pricey restaurant.
Response from General Manager on 13 Feb 2017
Dear Our Beloved Guest, First of all, we would like to thank you for staying with Grand Jatra Hotel Pekanbaru and for taking the time to share your experience. It has been a pleasure having you with us and your appreciation to our room cleanliness and stable wi-fi connection. On the other side, we are trying to be very competitive with our restaurant price and we ensure that we have best quality of food and beverage. We are really looking forward to welcoming you back to stay with us. With best wishes, Grand Jatra Hotel Pekanbaru

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to shopping complex
Nice hotel to stay for short trip . Average most of the categories - cleaness, food and beverage, nice room, and next to the pekan baru mall
Response from Grand Jatra Hotel pekanbaru on 13 Feb 2017
Dear Jatra's Valued Guest, Thank you for your time to share your kind experience during your stay with us and we would be more than happy to host you again for your upcoming visit to Pekanbaru. Kindest Regards Grand Jatra Hotel pekanbaru

8/10 Good

GOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and easy access to food
Good for a short business trip
Response from General Manager on 13 Feb 2017
Dear Jatra's Valued Guest, Thank you for your time to share your stay experience on Expedia. We wish that we will have another good time to welcoming you back to stay with us when you visit back to Pekanbaru. Best Regards Grand Jatra Hotel pekanbaru

8/10 Good

Hamdan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in Pekan Baru.
Good location. Side by side with a shopping centre. Plenty oh shops nearby too.
Response from General Manager on 13 Feb 2017
Dear Mr. Hamdan, Thank you for your time to share your nice experience during your stay with us and everyone is waiting to welcoming you back in the nearest future. Best Wishes Grand Jatra HOtel Pekanbaru

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It a nice pleasant stay, clean room.
Response from General Manager on 13 Feb 2017
Dear Jatra's Valued Guest, Thank you for your feedback of your stay wt Grand Jatra Hotel Pekanbaru and we are looking forward to welcoming you back. Best Regards Grand Jatra Hotel Pekanbaru

6/10 Okay

wendy, Canberra

Comfortable for what we needed. Not a lot of time was spent there. Found it difficult to handle the smokers in the eating areas as this no longer happens in our country. The choices at the buffet breakfast were outstanding.

8/10 Good

abdrahman, Riyadh

Liked: Cleanliness, staff & service, room comfort
Very reasonable having in mind all respects
All in all good.good restaurant and swim pool.within a mall.

6/10 Okay

Andita, Yogyakarta

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not like another Grand Jatra hotel
Small room for superior, the wastafel is lower than another hotel, small shower room. Difficult to find car park and sometimes you use mall park. When check out the hotel claim outgoing telephone from my room that i never do it so i refuse to pay. I'll never stay at this hotel again.
Response from General Manager on 13 Feb 2017
Dear Ms. Andita, Thank you for your feedback of your stay experience at Grand Jatra Hotel Pekanbaru. We truly apologize with your inconvenience stay experience about 2 years ago and now we have increased our standard service and quality product to ensure our guest have a good experience during their stay. We wish to have another chance to welcoming you back to stay with us. Best Regards Grand Jatra Hotel Pekanbaru

8/10 Good

Peter Soh

Liked: Cleanliness, staff & service, room comfort
Short getaway Trip
Stayed 2 nights. Pleasant Stay with friendly staff. Value for money.

6/10 Okay

Franky

Stayed 1 night in Sep 2022

4/10 Poor

Mario

Disliked: Staff & service, amenities, property conditions & facilities
Personal nicht motiviert. speisen nach der Bestellung ca. eine Stunde Wartezeit!!!
Stayed 1 night in Jul 2022

6/10 Okay

Sang shop

Business traveller
Disliked: Cleanliness
그냥 로컬호텔
출장이니까 숙소로 잡았을 뿐입니다
Stayed 1 night in Apr 2020

10/10 Excellent

EUN JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très grand hôtel. Propreté totale, vrai sens du service, personnel présent et souriant. L'anglais n'était pas connu de tous, mais toujours au moins un membre du personnel qui le parlait. Des services liés à l'hôtel était disponibles dans le centre commercial qui le jouxte.
Stayed 6 nights in Mar 2019

6/10 Okay

Abdul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
- Sebagai hotel berbintang seharuanya tdk mengesankan fasilitas yg sdh usang, spt pintu kmr mandi yg sdh hancur, shower kmr mandi yg sdh hampir tdk berfungsi krn rusak, beberapa titik bekas terbakar rokok. - Di Lobby, hiasan natal terlalu besar jadi kesannya terlalu sumpek dan menjadi sempit krn ruangan kecil tapi aksesorelis besar jadi tdk sebanding secara estetika.
Stayed 2 nights in Dec 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price and all you need
Good location, next to mall pekanbaru, breakfast was good. Good facilities like gym, swimming pool and restaurants. Rooms are a little bit old fashion and could be upgraded e.g ac could be more efficient. Overall worth the visit and the price was reasonable. I stayed there during end of ramada so 70% of the city was practically closed and had to rely on hotel services which lucky was wide enough
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Andrea

Liked: Staff & service, room comfort

8/10 Good

dedy efendi

Liked: Cleanliness, staff & service, room comfort
Hotel bagus dekat mall
Hotel bagus dekat mall, dekat kota dan dekat kantor

8/10 Good

Weixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Abdul Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mudah dan dekat dengan shopping
Sangat baik

10/10 Excellent

Abdul Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staf yang mesra dan very responsif

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不満
かなり不満です。 １）トイレが流れず、タンクの中の水位計を度々自分で調整。さらに、汚く、匂う。 ２）WIFI遅い ３）ベッドメーク後、シーツに足あとが。 ４）ベッドでダニに数カ所さされた。 ５）湯沸しポットの周りに蟻がたくさん。 など、全体的に衛生面でかなり改善の余地があります。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
改善の余地あり
湯沸しの周りにアリが沢山。 シーツに足あとがついていた。 トイレの流れがわるい。 全体的に掃除がゆきとどいていない。

8/10 Good

Kim, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally good at the pekanbaru
comfortable
Response from General Manager on 13 Feb 2017
Dear Mr. Kim, Thank you for your time to share your experience during your stay with us and please coming back to stay with us on your upcoming visit to Pekanbaru. Best Regards Grand Jatra Hotel Pekanbaru