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Reviews of The Zign Hotel

5 out of 5
The Zign Hotel
555/65 Moo 5, 12 Naklua Rd., Pattaya, Chonburi

Reviews

8.0

Very good

Rating 10 - Excellent. 93 out of 279 reviews" "
Rating 8 - Good. 110 out of 279 reviews" "
Rating 6 - Okay. 55 out of 279 reviews" "
Rating 4 - Poor. 13 out of 279 reviews" "
Rating 2 - Terrible. 8 out of 279 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m grateful for the kind staff. The hotel is beautiful and a perfect place to hide away and relax while having massages nearby and there’s a bar on the corner that stays open late. Very sweet accommodation. Thank you for hating me and my son.
Stayed 3 nights in Apr 2024
Response from somkhit Tonsaiphet, General Manager on 18 Apr 2024
Dear Miss Jennifer, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

10/10 Excellent

ULYSSES, Pasco

Liked: Staff & service, amenities, property conditions & facilities
Very nice my view of the sea was great. I will stay again
Stayed 1 night in Dec 2023
Response from The Zign Hotel on 4 Jan 2024
Dear Sir/Madam,Thank you for taking the time to review us! It really warms our hearts to see that you enjoyed your experience with us Looking forward to welcoming you again the next time you come to Pattaya!Best Reagards,

8/10 Good

Toni

Stayed 1 night in Dec 2023
Response from Somkhit Tonsaiphet, General Manager on 20 Dec 2023
Dear Valued Guest,We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023
Response from The Zign Hotel on 8 Dec 2023
Dear Sir/Madam,Thank you for taking the time to review us! It really warms our hearts to see that you enjoyed your experience with us Looking forward to welcoming you again the next time you come to Pattaya!Best Regards,

6/10 Okay

Kanhaiya, Faridabad

Travelled with family and small children
Disliked: Amenities
Overall Property is too old and not good if you are Indian and Vegetarian, The Hotel is only good for Chinese, Korean, and Japanese tourists. We survive only on bread and fruit for breakfast no other option
Stayed 3 nights in Nov 2023
Response from The Zign Hotel on 30 Nov 2023
Dear Khun Kanhaiya,Thank you very much for taking the time to provide us your feedback. I am disappointed to hear that your experience did not meet your expectations.I apologize for the inconvenience for all the trouble you had during your stay. Please kindly advise for have take advice In order to further improve.Best Regards,

10/10 Excellent

martin

Stayed 3 nights in Oct 2023
Response from Somkhit Tonsaiphet, General Manager on 27 Oct 2023
Dear Mr.Martin, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was nice, stylish, good location. Service was good. Had a broken light switch, went, ask front desk, got it fixed within 10 minutes.
Stayed 3 nights in Sep 2023
Response from The Zign Hotel on 27 Sept 2023
Dear Mr. John,Thank you for taking the time to review us! It really warms our hearts to see that you enjoyed your experience with us Looking forward to welcoming you again the next time you come to Pattaya!Best Regards,

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t do more for us, very attentive and happy to help in any way they could. The property is very impressive with multiple pools and a private beach.
Stayed 11 nights in Aug 2023
Response from The Zign Hotel on 8 Nov 2023
Dear Sir/Madam,Thank you for taking the time to review us! It really warms our hearts to see that you enjoyed your experience with usIf there are any mistakes, we will improve our service and apologize for any inconvenience for this case Looking forward to welcoming you again the next time you come to Pattaya!Best Regards,

8/10 Good

Papatsorn

Stayed 1 night in Aug 2023
Response from Somkhit Tonsaiphet, General Manager on 22 Aug 2023
Dear Khun Papatsorn, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Nick

Stayed 2 nights in Aug 2023
Response from Somkhit Tonsaiphet, General Manager on 26 Sept 2023
Dear Mr.Nick, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

8/10 Good

anders

Stayed 7 nights in Jul 2023
Response from Somkhit Tonsaiphet, General Manager on 22 Jul 2023
Dear Mr.Anders, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Espen

Stayed 7 nights in Jul 2023
Response from Somkhit Tonsaiphet, General Manager on 19 Jul 2023
Dear Khun Espen, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

6/10 Okay

Minh

Stayed 4 nights in Jul 2023
Response from Reservation Team on 15 Jul 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

SHUJI

Stayed 5 nights in Jun 2023
Response from Somkhit Tonsaiphet, General Manager on 28 Jun 2023
Dear Mr.Shuji, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating. Looking forward to welcoming you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Robert

Stayed 4 nights in Jun 2023
Response from Somkhit Tonsaiphet, General Manager on 27 Jun 2023
Dear Mr.Robert, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating. Mr.Robert, we do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

4/10 Poor

abdolreza

Disliked: Staff & service, property conditions & facilities
The behavior of the employees and crew was extremely bad and disrespectful and the service was poor and they were completely Indian hotel guests, it only suits Indians.
Stayed 7 nights in Jun 2023
Response from Somkhit Tonsaiphet, General Manager on 17 Jun 2023
Dear Mr.Abdolreza, warm greeting from The Zign Hotel. We truly appreciate the time you took to give us the feedback as well as a rating and sharing your experience on your last stay with us. Fully apologize to make you feel that our staff did not provide proper services and disrespectful to you . We have addressed the matters with all concerned department heads and appropriate training will be conducted to avoid the same mistake in the future. Mr.Abdolreza, we do appreciate you bring this issue to our attention and therefore giving us an opportunity to improve. In order to maintain the high standards we set for our hotel, feedback like yours is essential. we do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Sirawich, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room and quite cheap
Stayed 2 nights in Jun 2023
Response from Somkhit Tonsaiphet, General Manager on 5 Jun 2023
Dear Khun Sirawich, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

8/10 Good

Johann

Stayed 3 nights in Apr 2023
Response from Somkhit Tonsaiphet, General Manager on 11 May 2023
Dear Mr.Johann, we truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Stefan

Stayed 4 nights in Apr 2023
Response from Somkhit Tonsaiphet, General Manager on 3 May 2023
Dear Mr.Stefan, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ha a very pleasant stay but had to use the sister hotel beach facilities. Everything was fine and friendly.
Stayed 2 nights in Apr 2023
Response from Somkhit Tonsaiphet, General Manager on 30 Apr 2023
Dear Khun Alex, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

8/10 Good

Larry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2023
Response from Somkhit Tonsaiphet, General Manager on 18 Apr 2023
Dear Mr.Larry, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Carlos

Stayed 1 night in Apr 2023
Response from Somkhit Tonsaiphet, General Manager on 13 Apr 2023
Dear Mr.Carlos, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was nice and big, Beautiful view, The people work they were very plaits and professional
Stayed 9 nights in Feb 2023
Response from Somkhit Tonsaiphet, General Manager on 1 Mar 2023
Dear Mr.Salvatore, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that you like our room, enjoy the view and appreciate our team's service and we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

10/10 Excellent

Aunyapat

Stayed 1 night in Jan 2023
Response from Somkhit Tonsaiphet, General Manager on 16 Jan 2023
Dear Khun Aunyapat, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating. Hope to seeing you back to The Zign Hotel soonest.

10/10 Excellent

Morakot

Response from Somkhit Tonsaiphet, General Manager on 10 Jun 2023
Dear Khun Morakot, we appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

8/10 Good

Supapat

Travelled with family
Liked: Cleanliness, property conditions & facilities
this is my second visit at this hotel. i booked a one bedroom suite the room was well prepared,aircond was on when we arrived. room condition 4/5 a bit of problem with shower with hot water which need to be fixed a senior reception at check in should be at back office instead as she is not so good service minded
Response from Somkhit Tonsaiphet, General Manager on 26 Dec 2022
Dear Khun Supapat, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that this trip was your second visit and had a pleasant stay here at The Zign Hotel but we still have some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. Fully apologize on the hot water problem, our team will rectify the problem to prevent the same mistake happen again. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

6/10 Okay

Christopher

Out of the way hotel
Service standard is lacking.when I checked in, there were more than 6 staff at the counter, but I was asked to wait for a particular staff who was serving someone who seemed to be checking in for 20 to 30 people. After waiting for a while, I decided to ask for another service staff….on Saturday night, the carpark was full and I was told to double park and leave my car unlocked so that the valet can move my car by pushing it. Eventually, I parked outside the compound. This hotel is in a godforesaken place with no attractions within 1.5km. The roads leading to the hotel are really small and not suitable for walking. Suggest you stay closer to Central Pattaya, near Terminal 21 mall where there is more to do.
Stayed 4 nights in Nov 2022
Response from Somkhit Tonsaiphet on 3 Dec 2022
Dear Mr.Christopher, Warm Greeting from The Zign Hotel. We truly appreciate the time you took to give us the feedback as well as a rating and sharing your experience on your last stay with us. Fully apologize on the sufficient parking space and slow checking in process. We have addressed the matters with all concerned department heads and appropriate training will be conducted to avoid the same mistake in the future. Mr.Christopher, we do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Sittichok

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022
Response from Somkhit Tonsaiphet, General Manager on 10 Jun 2023
Dear Khun Sittichok, we appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

2/10 Terrible

Warren A

Business traveller
Disliked: Cleanliness
The outside is kept in good conditions. The rooms are in bad state of repairs and updates. NO HOT WATER. And they did not honor the amount when I booked the room. NOT GOOD. Was traveling all day any to tired to go some where else. This property is awful!!!
Stayed 1 night in Apr 2022
Response from The Zign Hoetel on 26 Apr 2022
Dear Mr. Warren, We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know. Best Regard,

8/10 Good

Salman

Liked: Cleanliness
Stay was okay. But I don’t think this hotel comes to 5 star rating. Overall it was a great stay.
Stayed 2 nights in Mar 2022
Response from Somkhit Tonsaiphet, General Manager on 14 Mar 2022
Dear Mr.Salman, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Imre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
It was a perfect holiday with our dog. The staff was very friendly, the foods were delicious, the room was spacious
Stayed 2 nights in Jan 2022
Response from Somkhit Tonsaiphet, General Manager on 25 Jan 2022
Dear Mr.Imre, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Premium Villa Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Somkhit Tonsaiphet, General Manager on 25 Dec 2021
Dear Mr.Brian, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

nathannont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good family hotel for all ages
The hotel has a pet-friendly site, the room was very spacious. Our two cats were happy and did not mess up. The manageress was very accommodating to upgrade me to this pet-friendly site as there was a mistake in my booking. The staff from the car park, room service, and the swimming pool were good. The other site - the main- overlooks the sea, and there are many levels of swimming pools. A great sight and a temptation to swim,
Stayed 1 night in Dec 2021
Response from Somkhit Tonsaiphet, General Manager on 16 Dec 2021
Dear Khun Nathannont, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Premium Villa. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

8/10 Good

Supan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good
Stayed 2 nights in Oct 2021
Response from Somkhit Tonsaiphet, General Manager on 26 Oct 2021
Dear Khun Supan, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel and like our food but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Shan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facilities.
Stayed 1 night in Apr 2021
Response from Somkhit Tonsaiphet, General Manager on 6 Apr 2021
Dear Valued Guest, we truly appreciate the time you took to give us the feedback about your recent stay at The Zign Hotel. We are very pleased to learn that we were able to meet with all your requirements and expectation. Once again, thank you very much to give us a full score rating.

6/10 Okay

Tiger, Korea

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Wifi has never worked stable at all. On off on off every 5 minutes. I need to logged in almost every day instead of auto connections. Even when wife worked, the connection was not strong enough.
Stayed 3 nights in Jan 2020
Response from Somkhit Tonsaiphet, General Manager on 26 Jan 2020
Dear Mr.Tiger, Warm Greeting from The Zign Hotel. We truly appreciate the time you took to give us the feedback as well as a rating and sharing your experience on your last stay with us. Fully apologize on the Wifi system. We have addressed the matter with the concerned department head and will rectify the problem immediately. Mr.Tiger, once again thank you for giving us the feedback so that we can improve on our service. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, room comfort
Very polite, but pleasant? Not quite.
Although the staff were very friendly and apologetic when there were issues, the problems we had were not resolved. For example, our balcony light could not be turned off the first night, even after being told that someone would come to fix it. Nobody ever showed up. The next morning we asked for the balcony to be cleaned as it was very dirty. Someone swept it without much care when it really needed a proper mopping. We stayed in a city view room, and guessing that these rooms need some updating as other parts of the hotel appeared new and modern. For example, the shower head didn’t function properly and everything in our room was rather old and falling apart- including switches that didn’t work. On the other hand, the breakfast was excellent offering a variety of international choices as well delicious local dishes. The buffet dinner was also quite good, albeit pricey. The location proved to be what we wanted. It was within walking distance to the Sanctuary of Truth, which was the main reason we stayed there.
Stayed 2 nights in Dec 2019
Response from Somkhit Tonsaiphet on 26 Dec 2019
Dear Mr.Jason, Warm Greeting from The Zign Hotel. We truly appreciate the time you took to give us the feedback as well as a rating and sharing your experience on your last stay with us. Fully apologize on the cleanliness of the balcony , condition of the room and also the communication about turning off the balcony’s light on the first night and end up no staff show up to solve the problem. We have addressed the matters with all concerned department heads and appropriate training will be conducted to avoid the same mistake in the future. It is with great pleasure to know that you had enjoyed our quality and choices of our breakfast as well as our daily BBQ Seafood Buffet Dinner. Mr.Jason, we do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The Buffett breakfast was only targeting Chinese clients.
Stayed 6 nights in Oct 2019
Response from Somkhit Tonsaiphet, General Manager on 7 Nov 2019
Dear Valued Guest, we truly appreciate the time you took to give a rating on your last stay with us. We are really sorry to know that some of our product and service could not meet your expectation especially breakfast. With this in mind we once again thank you for your feedback for our improvement and we most certainly do look forward to welcome you back to The Zign Hotel.

8/10 Good

Somrose

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Somkhit Tonsaiphet, General Manager on 15 Oct 2019
Dear Khun Somrose, We truly appreciate the time you took to give us the rating on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel but still some more rooms to improve to get the perfect score from you on the next visit to The Zign Hotel. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Good view from room, need to improve on cleaniness
Room has a good view, spacious. However The floor of room was full of dust. Called Housekeeping staff to clean again. Beach was dirty in morning, full of rubbish.
Stayed 1 night in Oct 2019
Response from Somkhit Tonsaiphet, General Manager on 8 Oct 2019
Dear Valued Guest, We truly appreciate the time you took to give us the feedback as well as a rating and sharing your experience on your last stay with us. Fully apologize on the cleanliness of the room. For beach cleaning we will try even harder to clean up all the garbage which keep floating in from the sea and land on the beach. We have addressed the matters with all concerned department heads to avoid the same mistake in the future. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent very clean excellent food even the pools were very clean.. The only thing was they didn’t speak very good enough and had to tell them a few times want I wanted, other then that the hotel is a 5+ for me
Stayed 3 nights in Sep 2019
Response from Somkhit Tonsaiphet, General Manager on 23 Sept 2019
Dear Valued Guest, We truly appreciate the time you took to give us the feedback as well as a rating and sharing your experience on your last stay with us. It is with great pleasure to know that you had a pleasant stay here at The Zign Hotel. Regarding about the communication with guest, we will do the intensive training to improve in this area. We do look forward to welcome you back to The Zign Hotel soonest. With best personal regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Somkhit Tonsaiphet, General Manager. on 19 Sept 2019
Dear Valued Guest, thank you for sharing your experience on your recent stay with us. We are really sorry to know that some of our products and services could not meet your expectation. With this in mind we once again thank you for your feedback for our improvement and we are certainly looking forward to welcoming you back to The Zign Hotel and hopefully you will give us another chance to serve you. My best personal regards,

8/10 Good

Niraphone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Somkhit Tonsaiphet, General Manager. on 16 Sept 2019
Dear Khun Niraphone, Kind greetings from The Zign Hotel. Many thanks for selecting us during your visit to Pattaya and thank you very much for giving us a high rating on Expedia. We are always at your service and very much looking forward to warmly welcoming you back in the near future. Best personal regards,

8/10 Good

Niraphone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Somkhit Tonsaiphet, General Manager. on 16 Sept 2019
Dear Khun Niraphone, Kind greetings from The Zign Hotel. Many thanks for selecting us during your visit to Pattaya and thank you very much for giving us a high rating on Expedia. We are always at your service and very much looking forward to warmly welcoming you back in the near future. Best personal regards,

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE - A WASTE OF MONEY AND DIRTY
Room was filthy, hair in the bed sheets, fridge filthy, floor and bathroom had mold, hair all over the bathroom, sheets on bed not cleaned, complained to the duty manager on check out and was promised a call back from Manager, however 1 month later am still waiting for a call or e-mail. WARNING - DO NOT STAY HERE - over priced for what you get
Stayed 1 night in Aug 2019
Response from Somkhit on 11 Sept 2019
Dear Mr.Joshua Clark, thank you very much for taking the time to give us the feedback upon checking out and we are extremely sorry not getting back to you. We will improve on our internal communication among our team and we kindly ask you to accept our sincere apologies. The experience you described regarding about the cleanliness of the room causes us deep concern. We can only reiterate our regret about our hotel’s internal communication and cleanliness of the room. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incidents in the future. Official apologized letter will be sent to you by the General Manager today. Best regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Modern hotel with many amenities and a fabulous pool. I wouldn’t want to book here in the summer months when it gets busy as it would be chaos. Very little English spoken and the staff are excellent. But miserly when it comes to a six day stay as they charged us extra for a single bottle of water after paying for an extra day just to have a late check out at 6 pm. Wouldn’t extend the checkout to 8 pm so we had to wait in the lobby for several hours. Rooms are good but I’m not a fan off the black mould in the bathroom and hot water was a long time coming. Had several issues with the card type keys not working. Overall ok, but won’t be back.
Stayed 5 nights in Aug 2019
Response from Kanya on 17 Sept 2019
Thank you for taking the time to review us! If there are any mistakes, we will improve our service and apologize for any inconvenience for this case

10/10 Excellent

Amoldeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views and food
Stayed 1 night in Aug 2019
Response from Kanya on 17 Sept 2019
Thank you for taking the time to review us! It really warms our hearts to see that you enjoyed your experience with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kanya on 17 Sept 2019
Thank you for taking the time to review us! It really warms our hearts to see that you enjoyed your experience with us

6/10 Okay

Achiravit

Disliked: Cleanliness
Over night at the zign and not that impress.
Most of guests are Chinese tour group which is very noisy but this cannot be complaint. -Security at parking area is quite loose. -The smell at lobby area was not good because it smell Chinese food all the time day and night. -Refrigerator in my room is not clean. -Hotel has strange system in my room (A8030, when open balcony door the air-con will be off) I am not sure it can save cost (energy) as mentioned because machine could be broken down first. -Hotel staff don't know the area, could not recommend to go any place properly.
Stayed 1 night in Aug 2019
Response from Kanya on 17 Sept 2019
Thank you for taking the time to review us! If there are any mistakes, we will improve our service and apologize for any inconvenience for this case

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed at the cleanliness of the room etc
Stayed 1 night in Aug 2019
Response from Kanya on 17 Sept 2019
Thank you for taking the time to review us! If there are any mistakes, we will improve our service and apologize for any inconvenience for this case