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Reviews of Serotel Suites

4 out of 5
Serotel Suites
77 Rue du Faubourg Poissonniere, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 196 reviews" "
Rating 8 - Good. 70 out of 196 reviews" "
Rating 6 - Okay. 16 out of 196 reviews" "
Rating 4 - Poor. 3 out of 196 reviews" "
Rating 2 - Terrible. 6 out of 196 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Devina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Supermarket right beside hotel. Hotel staffs are very friendly and informative. Room is spacious. The only problem we have is running out of hot water (4 people in the suite) by the time the last person needed to shower, there was no more hot water. Overall, it was great hotel with walkable restaurant and stores close by.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marek

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Take note, a hotel in Paris at a great price! We stayed with family for the weekend and honestly we are so glad we found this place. We felt special from start to finish. We had 2 separate clean and beautiful rooms and a mini kitchen, everything we needed was there in the room. The receptionist was very nice, friendly, helpful and helped us find our way, so we went for a walk around Paris. The metro is 2 minutes from the hotel, which is very convenient to get anywhere in the city. After our evening walking, we fell into the deepest sleep, on the most comfortable beds I have ever slept on! In the morning we had breakfast in our room, fresh croissants, yogurt, French baguette, and much more, oh my God, how delicious... The next day we asked if the luggage could be left until the evening and the administrator kindly provided us with this service for free, it was very nice of him. Overall we had a good weekend in Paris!!! and we will definitely return there and recommend this hotel in the center of Paris to everyone!
Stayed 1 night in Apr 2024

8/10 Good

Gloria

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This room can sleep up to 4 persons. The bedroom can be two twins, or a full. The living room is a hide a bed sofa and it was very comfortable. This space has a great mini kitchen and directly downstairs is a convenience grocery market. You will find bakery's at each corner and fast food nearby. I did not eat at the hotel. Here is what I can tell you about the sleeping here. The bedroom's headboard rests up against the wall, directly behind you is the elevator so at night you have the vibrations and the noise of the elevator. It wasn't terrible, however, so you are aware its the only elevator used by guests. The hide a bed in the living room is very comfortable, downfall is you are next to the street windows. Earplugs are needed because you will hear everything. Showering has to be semi quick. The hotel staff told us we have to wait 30 minutes between showers to have hot water. Four of stayed here so we would turn off the water during lather and turn on; basically semi quick showers. It worked out in the end, its not a big deal but definitely don't take long showers. The hotel is a 15 minute walk to Gare du Nord and you have the metro a few feet away. We all thought it was a convenient spot and I have stayed in this area before. I would stay here again because of the location and the mini kitchen. Front staff were cordial, at other times not so much HOWEVER this is France and we are Amercians so I understand. I do recommend this hotel.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nguyet

Travelled with family
Liked: Cleanliness, room comfort
Wonderful customer service and convenience, close to train, shops, restaurants
Stayed 4 nights in Dec 2023

10/10 Excellent

Jonghan, Seoul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Monika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice location. Clean property and excellent staff. Good dining options near by. Highly recommend it.
Stayed 1 night in Nov 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, room comfort
Friendly and helpful, convenient location
If you have only carry-on size luggage, it's very walkable from Gare du Nord. We arrived in the morning and they let us leave our bags until we were ready to check in after dinner. It's a very small hotel but clean and modern. We stayed in a suite with a kitchenette that was fully equipped with china and utensils, pots and pans, a small dishwasher, a refrigerator, a microwave, a small IH cooktop, an electric kettle, and a Nespresso machine. We didn't cook but the microwave and refrigerator were really helpful for our family stay. There's a Franprix right next to the hotel and a very good boulangerie just a block away that's open early even on Sundays. At least two of the buildings along the street had scaffolding so it's hard to say what kind of neighborhood it was, but it felt normal (not the fanciest but certainly not dangerous). The Poissonnière metro station (line 7) is less than a minute away. It won't get you to Gare du Nord but it's a good starting point for most tourist attractions. The hotel is also only about a 20-minute walk from Montmartre. It's uphill going there but coming back is all downhill. The owners were very friendly, helpful, and flexible. It was a little pricey but so are most other hotel rooms that can sleep a family. It was money well spent for a very nice stay. We'd happily choose this hotel again the next time we visit Paris.
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Liked: Amenities, property conditions & facilities
Very quiet for Paris -- I was on fourth floor Very friendly staff. Grocery and metro very close and convenient. Expedia listing says it has laundry. It doesn't There is a laundromat close by, but nothing in the hotel. This is why I gave 4 instead of 5 starts.
Stayed 3 nights in Oct 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Decent location
Stayed 2 nights in Oct 2023

8/10 Good

Mattia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La struttura è in una posizione ideale, quartiere tranquillo ma con moltissimi servizi. Bella soluzione per famiglie con angolo cottura, camera e salottino con divano letto. Nessun accenno ai vantaggi VIP di Expedia.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

JENNY

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No sofa bed to accommodate 4 people. We slept on floor
Stayed 1 night in Oct 2023

10/10 Excellent

Brent

Stayed 2 nights in Oct 2023

10/10 Excellent

Henrik

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and nice front desk staff, next to grocery store and metro station is very close to hotel, and room was very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is in a good area with a grocery store right next door along with a metro station within 100m. The apartment was clean and modern. The little kitchenette had everything we needed. The staff were very friendly and helpful. We would definitely stay here again on future visits to Paris.
Stayed 3 nights in Aug 2023

10/10 Excellent

Rajiv

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

atla

Liked: Cleanliness, amenities, property conditions & facilities
The employees are very friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay - it gave us the space for our family and staff were very friendly and helpful throughout.
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon, Arlington

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was extremely comfortable for our family of 4. Bathrooms were clean and good sized and the kitchenette was very useful. The front desk staff were very helpful.
Stayed 3 nights in Jun 2023

6/10 Okay

Joanna

Stayed 2 nights in Jun 2023

8/10 Good

anna

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very small hotel with no amenities. However, it was safe and clean and very close to the Gare du Nord, which is why we chose it for just one night before having to get to CDG airport in the morning.
Stayed 1 night in Mar 2023

10/10 Excellent

SIU CHI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
A solid business hotel
A solid business hotel, and well located. Very friendly staff. We were a family of 4, and for us we found it very basic. However, it was good value for the money.
Stayed 2 nights in Jan 2023

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Jan 2023

6/10 Okay

Mauricio

Travelled with family
Need maintenance
Good location and service, need maintenance, broken kitchen and table
Stayed 3 nights in Jan 2023

6/10 Okay

Mauricio

Travelled with family
Kitchen and table broken
Good location and the problem was maintenance the kitchen and the table was broken
Kitchen
Table
Stayed 3 nights in Jan 2023

6/10 Okay

Siobhan

2/10 Terrible

Yeo Yen

Travelled with family
Had bad experience. 5 new designers handbags purchased from Paris was stolen from my locked luggage in hotel room. Hotel staff did not provide much help except to advise us to make a police report.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Mykhaylo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small, comfortable hotel. Welcoming staff. Always ready to help. The metro station is nearby. Also nearby are a supermarket and a bakery. Close to the center of Paris.
Stayed 6 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
The staff were generally helpful, especially Eden who was both wecoming and cooperative. However
Stayed 3 nights in Aug 2022

8/10 Good

Elia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk were always super welcoming and helpful. The hotel is in a good location for getting to and from all the popular sites and areas of the city. We felt safe and comfortable during our entire stay.
Stayed 4 nights in Aug 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious suite. Good for family of 4. Reception was very friendly and helpful. Location is not a fancy area but there are a lot of restos around and only 15 min walk to Galeries Lafayette and the Opera (stop on Big Bus Hop On Off bus route). I recommend this hotel for budge conscious families.
Stayed 3 nights in Aug 2022

8/10 Good

daoxin

Stayed 6 nights in Aug 2022

10/10 Excellent

prabhudas

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Arnaud

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, room comfort
Great hotel very recommended
This perfect location , with great front desk , made our stay so easy . The rooms fit 4 easily and didn’t feel small. Lots of great restaurants, easy transportation, safe area. Very recommended
Stayed 5 nights in Jun 2022

4/10 Poor

Antje

Stayed 2 nights in Jul 2022

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, room comfort
What an excellent front desk assistants at this h
Both Alberto and Eden were extremally helpful to provide me with an excellent experience during my 6 nights stay. In particular I have to mention that Eden for her diligence in solving my initial problem with the room air conditioning on a Sunday evening when no technician was around to help. Took her almost 2 hours of intensive tentative to make it work, and she eventually succeed. Her dedication to assist is top notch.
Stayed 6 nights in May 2022

10/10 Excellent

Ramya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will be great if breakfast was included in price.
Stayed 3 nights in Mar 2022

10/10 Excellent

Steffan

Liked: Cleanliness, room comfort
Amazing! Would highly recommend for great location and great staff at the Hotel!
Stayed 5 nights in Mar 2022

8/10 Good

Ezra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay
The room is nice and the kitchen very useful
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at the Serotel Suites. We stayed for 3 nights, visiting from Las Vegas.Location is excellent, very convenient from major attractions. Alberto, the manager, was very helpful and friendly. Provided us with very useful tips.Breakfast was decent, no complaints. Recommend without any reservations.
Stayed 3 nights in Nov 2019
Response from Alberto, Assistant d'exploitation on 17 Dec 2019
Dear guest, Thank you very much or your lovely feedback. I was pleased to welcome you and help you enjoy your stay in our city. As you could see, we have a very good location in the 9th district. I hope to welcome you again very soon. Yours faithfully, Alberto, Assistant d'exploitation

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Would not recommend!
We arrived at midnight the first night, then stayed another night before leaving Paris. A family of 4 with 2 children. Pros: descent price and size of a suite suitable for young family, 1 double bed + 1 double sofa bed. Has a kitchenette; dishwasher too. Separate toilet. Nice staff. Cons: ran out of hot shower after about 15 mins usage for both nights. So if you have a family of 4 like us, do the math. Good luck! Coffee machine in the room was dirty, used coffee capsule wasnt thrown away. Dirty water left inside the hot water pot. Brought out the problems to the staff, but nothing was done or could be done i guess although they were very nice about it.
Stayed 2 nights in Aug 2019
Response from Alberto, Assistant d'Exploitation on 21 Aug 2019
Dear guest, First of all, thank you for your booking. We are glad to know that you appreciated your nice room with its fully equipped kitchen. As we explained, every room has its own automatic hot water tank. The system is automatic, so when the hot water is over, it takes a couple of minutes to heat again. Since our guests' confort is our priority, my colleague kindly allowed you to use another room so the rest of your family could shower. Concerning the kettle, you should notice that we put water inside before the guests arrival so it can be used immediately : three kinds of tea and coffee are complimentary to our guests. All rooms are inspected before the arrival of the guests. We remain at your service. Regards, Alberto

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Alberto on 21 Aug 2019
Cher client, Merci beaucoup de votre feedback. Nous espérons vous accueillir dans l'avenir ! Bien à vous, Alberto

10/10 Excellent

AS, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable, convenient, friendly - great place to stay
Stayed 6 nights in Jun 2019
Response from Alberto on 6 Aug 2019
Dear guest, We are happy to know that you appreciated your stay in our hotel. We will be glad to welcome you again in the future. Best regards, Alberto

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very comfortable, really close to the metro, And the staff is very friendly and accommodating. We highly recommend it. The breakfast was also really good. Overall it was a great hotel, very clean, and I would go back anytime.
Stayed 9 nights in Jul 2019
Response from Alberto on 22 Jul 2019
Dear guest, We are all very happy to know that you enjoyed your stay in our hotel. Thank you for your kindness toward our team. Your satisfaction is our goal ! We are looking forward to Welcome you again very soon, Faithfully yours, Alberto