Premium bedding, free minibar items, in-room safe, desk
Check availability

Reviews of Prince Albert Lyon Bercy

3 out of 5
Prince Albert Lyon Bercy
108, Rue De Charenton Bastille, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 100 out of 453 reviews" "
Rating 8 - Good. 205 out of 453 reviews" "
Rating 6 - Okay. 100 out of 453 reviews" "
Rating 4 - Poor. 29 out of 453 reviews" "
Rating 2 - Terrible. 19 out of 453 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sina Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Paris
Great location, nice staff, clean and comfortable, specially to “Mercan” standards. Amazing hot waterfall shower. Only tiny grip was the bed a bit soft and getting off of it to start the day was a chor. Definitely will look it up next time we’re in Paris. The location is the best in Paris, not too touristy with amazing shops and cafes. It’s basically the same street of Champs Élysées to the east of Paris. Took us 1.5hr walk from arc or few minutes from the metro stop.
Stayed 1 night in Nov 2023

10/10 Excellent

Abigail

Stayed 1 night in Oct 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful man at the desk. Lovely clean room and bathroom
Stayed 1 night in Oct 2023
Response from Dominique on 19 Oct 2023
Dear Madam We would like to thank you for taking the time to leave us your comments. We are delighted that your stay went well and lived up to your expectations, as evidenced by the top score you gave us in the satisfaction survey. We are delighted that you appreciated the quality of service provided by our helpful reception staff, available 24 hours a day to make your stay as pleasant as possible, as well as the cleanliness of our rooms, which is one of our top priorities in order to give the hotel a positive image.We would be delighted to welcome you back to our hotel on your next visit to Paris. Yours sincerely

8/10 Good

Sumukha

Stayed 2 nights in Sep 2023
Response from Dominique on 21 Sept 2023
Dear Mr Tenzin Choedon SumukhaThank you for taking the time to leave your comments. We are delighted that your stay with us went well and lived up to your expectations.We look forward to welcoming you back to our hotel on your next trip to Paris.Yours sincerely

8/10 Good

jean claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ac not great in the room . Thermostat block at 19 degrees Celsius .
Stayed 1 night in Sep 2023
Response from Dominique on 15 Sept 2023
Dear Mr Jean Claude JacquotThank you for taking the time to leave your comments. We are delighted that your stay went well on the whole, but we are sorry to read your comment about the temperature in your room, as we could have done something about it, since the reception staff can control the temperature in the rooms from the central block.We look forward to welcoming you back to our establishment during your trip to Paris.Best regards

8/10 Good

Montserrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2023
Response from laureen on 26 Jul 2023
Hello, Thank for your comment, we are happy to see that you have a good stay with us, Have a nice day,

8/10 Good

Aika

Stayed 1 night in Jul 2023
Response from laureen on 21 Jul 2023
Bonjour, Merci pour votre commentaire, A bientôt,

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was located near the RER as well as many metro lines. There are so many great places to eat or have a drink as well. STaff is super friendly and helpful. I plan to stay there again!
Stayed 4 nights in Jul 2023
Response from Dominique on 8 Jul 2023
Dear Mrs MariaThank you for taking the time to leave your comments. We are delighted that your stay with us went well and that it lived up to your expectations. The geographical location is one of our strong points, close to the Gare de Lyon with lines 1 and 14 which take you into the center of Paris in 5 minutes, not forgetting the many restaurants close to the hotel which offer a wide choice of food. We are delighted to hear that you appreciated the quality of service provided by our helpful reception staff, who are available 24 hours a day to listen to you and give you all the information you need to make your stay as pleasant as possible.We look forward to welcoming you back to our establishment on your next trip to Paris.Best regards

8/10 Good

Hayes

Stayed 1 night in Jul 2023
Response from laureen on 26 Jul 2023
Hello, Thank for your comment, we are happy to see that you have a good stay with us, Have a nice day,

8/10 Good

Harrietta

Travelled with family
Liked: Cleanliness, staff & service
Good stay for Paris, unfortunately the lift had broken down during our stay but these things happen. Staff were helpful and friendly, the room was clean and had turn downs everyday! Thank you for the stay
Stayed 5 nights in Jun 2023
Response from Dominique on 29 Jun 2023
HelloThank you for taking the time to leave your comments. Despite the elevator breakdown which caused you some inconvenience during your stay, we are delighted that your stay with us went well and that you appreciated the quality of service of our staff and the cleanliness of our rooms, which is one of our main priorities in order to give a positive image of the hotel.We look forward to welcoming you back to our establishment on your next trip to Paris.Best regards

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrem friendly staff and the Hotel was fabulous 👌
Response from Dominique on 19 Jan 2023
Dear Ms. Elizabeth HessThank you for staying at the Prince Albert Lyon Bercy hotel. We thank you for your comments which show that you had an excellent stay in our establishment and we are delighted because the objective of the whole staff is to make your stay as pleasant as possible by being at your disposal We hope to welcome you again to our hotel during your next visit to Paris.Best regards

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints ;)
No complaints, other than the size of the rooms, but hey, it's Paris. Beds were comfortable and reception was attentive. Breakfast was much better than expected! Left each morning very satisfied! Also, loved the location near Gare de Lyon.
Stayed 4 nights in Aug 2022
Response from Dominique on 1 Sept 2022
Dear Mr Russell MarquisThank you for staying at the Prince Albert Lyon Bercy Hotel. Thank you for leaving your comments on our hotel that show that your stay went well and we are delighted because the goal of the whole team is to make the stay of the guest as pleasant as possibleHoping to welcome you again during your visit to ParisBest regards

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for families, very clean with properly functioning ac. Continental breakfast is superb. Staff is very nice and friendly.
Stayed 4 nights in Aug 2022
Response from Dominique on 25 Aug 2022
Dear Mr YuriyThank you for staying at the Prince Albert Lyon Bercy HotelThank you for sharing your feedback on our facility. We are delighted that your stay went well because the objective of all the staff is to make the stay of the client as pleasant as possible by being at his disposal to give him all the desired informationWaiting to welcome you back to our hotel during your next visit to ParisBest regards

10/10 Excellent

Andreas

Stayed 2 nights in Jul 2022
Response from Dominique on 5 Aug 2022
Dear Mr Andreas Thank you for staying at Hotel Prince Alvert Lyon Bercy. We are delighted that your stay went well as the goal of all staff is to satisfy the customer by making his stay as pleasant as possible Waiting to welcome you back to our hotel during your next stay in Paris Best regards

4/10 Poor

MICHAEL

Stayed 2 nights in Jul 2022
Response from Monsieur Dominique Comby on 22 Jul 2022
Bonjour, Merci d'avoir séjourné à l'hotel Prince Albert Lyon Bercy. Nous sommes désolés que votre séjour n'était pas à la hauteur de vos espérances Bien cordialement

10/10 Excellent

Riaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller Hotel but has a lot of Character. Rooms still felt modern and Comfortable. Location is close to Paris Gare De Lyon Station and some great Restaurants that were within walking distance. There is also a Laundromat around the corner. I would definitely stay here again.
Stayed 1 night in Jun 2022
Response from HOTEL PRINCE ALBERT LYON BERCY on 27 Jul 2022
merci

10/10 Excellent

Petronella

Stayed 1 night in Jun 2022

8/10 Good

David

Liked: Cleanliness, staff & service
Clean rooms, friendly staff and good breakfast. No real complaints other than poor wi-fi signal everywhere I tried with the exception of the lobby
Stayed 5 nights in Jun 2022
Response from HOTEL PRINCE ALBERT LYON BERCY on 27 Jul 2022
Merci

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Isabelle on 26 Jan 2022
Merci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Isabelle on 26 Jan 2022
Merci

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location but under heavy renovations
Pros: Property a short distance from the Gare De Leon station and the A line metro station. The Airport Direct bus drops off right outside the station entrance so we literally walked maybe 400 meters from bus to hotel. Service from front desk personnel was great, very friendly, and accommodating. Rooms are clean and modern, having been recently renovated. Power outlets have USB ports etc.. Plenty of cafes and bistros in the neighborhood. Pharmacy right across the street was helpful when I came down with a cold. There is a small grocery between the station and the hotel making picking up snacks and drinks for room convenient. Cons: You'll need that grocery at least for now as their is no food service onsite during the renovation. We were there from Christmas to New Years an the entire ground floor was under heavy construction - walls were still open,wiring exposed etc.. I assume food service will be added downstairs from the look of things but that is a staging area for the construction right now. The wifi on our floor cut out repeatedly. My daughter found it wasn't out on all floors. Just ours. Might be better after construction is finished. This is neither a pro or a con but just something odd to note. When we made the reservation it was for a room with two beds, as there were 3 of us. They put us in two adjacent rooms (not adjoining) instead. It was OK as my daughter is 18 and I felt safe but would not work for younger kids and we weren't told ahead of time.
Stayed 6 nights in Dec 2019
Response from Isabelle LJ on 16 Jan 2020
Merci

6/10 Okay

Alvaro

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad service, important issues with room.
The hotel is under construction. The lobby area is being remodeled and they fail to indicate it, so when you show up you do it to a construction site with almost a dozen workers. They start working really early making loud noise disregarding their guests. The rooms are new. However, mine #201 jad many problems. The phone was broken and they didn't even try to fix it, but more importantly the heating was broken (during late december) and I had the same luck. After many complaints and requests they gave a portable heating unit that also didn't work.
Stayed 2 nights in Dec 2019
Response from Isabelle LJ on 16 Jan 2020
Merci

10/10 Excellent

KASIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Isabelle LJ / GM on 4 Nov 2019
Merci

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good but expensive hotel
Stay was good. Little expensive but close to the city centre. The service was not so good. But overall experience was fine,
Stayed 3 nights in Oct 2019
Response from Isabelle LJ on 22 Oct 2019
Merci

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
There was a renovation going on - in corridors and staircases.
Stayed 2 nights in Sep 2019
Response from Isabelle LJ on 22 Oct 2019
Merci

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Administration is not helpful , not cooperative not professional
Stayed 5 nights in Aug 2019
Response from Isabelle LJ on 17 Sept 2019
Merci

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect for public transportation! The staff is very friendly and speak multiple languages. The hotel locks it’s doors at night and has security to let you in at whatever time you arrive. The rooms are small and cleaned. I enjoyed my stay :)
Stayed 7 nights in Jul 2019
Response from Isabelle LJ on 1 Aug 2019
Merci

6/10 Okay

Verified traveller

Liked: Room comfort
First time in Paris
We had two rooms for my family of 4. The rooms were very clean and comfortable. The smell in the public areas of the hotel was bad. The hotel was undergoing renovations and I wish that had been posted before I booked. The carpet on the stairs from our room to the elevator was covered in plastic and very slippery and not safe. The staff were pleasant and very helpful and it was very convenient to get to the Metro. No offer of help to take the luggage to the rooms which I felt should have been offered because of the plastic on the stairs to the room from the elevator made this difficult. They also do not book attractions and tours so I had to do that myself. The shower needs somewhere to place shampoo, soap etc. Hard to keep the floors from getting wet. The fridge and safe and air-conditioning were great to have in the room and access to a microwave was available. There was also a laundrymat, a pharmacy and convenience store nearby. Would probably not stay again but it was good value for the money.
Stayed 4 nights in Jul 2019
Response from Isabelle LJ on 1 Aug 2019
Merci

6/10 Okay

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
They are renovating so the workers can be a bit noisy after 9am. Otherwise, the rooms were clean. The staff friendly and it is in a great location to trains, restaurants, shopping, etc.
Stayed 1 night in Jul 2019
Response from Isabelle LJ on 1 Aug 2019
Merci_

2/10 Terrible

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2019
Response from Isabelle LJ on 14 Jun 2019
Merci

8/10 Good

Katelyn

Liked: Room comfort
Beds were Amazing!
This place wasn’t bad! The beds were unbelievably comfortable, the shower was new and it had USB plugs directly into the wall for charging electronics. The breakfast was good for €10. We went in May and they were doing construction in the hotel so there was dust everywhere, plastic coverings on all the stairs and they started construction about 9:30 in the morning. I wasn’t a fan of the front desk staff and area; they were not as friendly as you would hope and the entry was cluttered and smelled of sewage. Elevator fits 2 comfortably and takes a very long time to get running. Take the stairs, it will be faster. It’s a good location if you are interested in the Bastille or Opera House. About a 35 minute walk to Norte Dame.
Stayed 3 nights in May 2019
Response from Isabelle LJ on 7 Jun 2019
Merci

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got transfered to a newly renovated room on the 5th floor and it was very nice there
Stayed 4 nights in May 2019
Response from Isabelle LJ on 6 Jun 2019
Merci

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel on quiet street
Excellent clean hotel on quiet street. A perfect base from which to explore the city. A short walk from Gare de Lyon. Very reasonable rates.
Stayed 1 night in May 2019
Response from Isabelle LJ on 6 Jun 2019
Merci

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Pretty good place, convenient location near commercial areas and public transport. Decent pricing. Very small basic rooms.
Stayed 1 night in May 2019
Response from Isabelle LJ on 6 Jun 2019
Merci

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property seemed to be under construction but in poor condition none the less. The bathroom didn’t seem clean and there were cracks in the floor, tub & walls. The front desk attendee who checked us in was great though!
Stayed 1 night in May 2019
Response from Isabelle LJ on 6 Jun 2019
Merci

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experienced!
Please do not book this hotel. The entire hotel has paint all over the place and a very strong paint smell. Very poor quality, Worst experienced ever. Very old rooms!
Stayed 1 night in May 2019
Response from Isabelle LJ on 24 May 2019
Merci

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was one lightbulb in the room, one in the bathroom. The stairwell was dark and narrow, bathroom is moldy and falling apart. Lobby is stacked full of rolls of flooring material and unusable.
Stayed 3 nights in May 2019
Response from Isabelle LJ on 15 May 2019
Merci

10/10 Excellent

Dspcsp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Friendly staff.. Close to the train station. Nice and newly refurbished hotel...
Stayed 1 night in May 2019
Response from Isabelle LJ on 15 May 2019
Merci

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
there were holes in the ceiling and mold in the shower and it leaked
Stayed 2 nights in Mar 2019
Response from Isabelle LJ on 26 Mar 2019
Merci pour votre commentaire

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Isabelle LJ on 22 Jan 2019
Merci

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2018
Response from Isabelle LJ on 30 Oct 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice breakfast. Comfortable bed. Clean. No chair in the room, just a stool, as it was a tiny room even by French standards. Noisy until after midnight. Very cordial and accommodating staff.
Stayed 1 night in Sep 2018
Response from Isabelle LJ on 30 Oct 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Ada, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
the hotel is nearby to the train station , still within walking distance around 10 minutes walk, however if you're travelling with big luggage or kids it is advisable to take taxi for easy access. The room is well maintained and all the amenities in the room are all complete. the room is clean and the staff is very helpful and friendly.
Stayed 1 night in Sep 2018
Response from Isabelle LJ on 30 Oct 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

ashleigh

Liked: Cleanliness, staff & service, room comfort
Lovely service
Rooms are small but price and location are perfect. Staff are friendly and helpful. And willing to speak English
Stayed 5 nights in Sep 2018
Response from Isabelle LJ on 30 Oct 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

Gus, Lausanne CH

Liked: Cleanliness, staff & service, room comfort
Bad smell by the lift. Staff friendly and welcoming Slow lift 30 sec for doors to close.
Stayed 2 nights in Sep 2018
Response from Isabelle LJ on 30 Oct 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Fabiola F., Astoria, NY

Quaint french hotel
We appreciated the stay at this hotel, the staff was very helpful and it was very central.
Stayed 2 nights in Aug 2018

4/10 Poor

jack, england

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
bathroom and room very small cannot move
Nice location but very small rooms not very impressed looks very different to the picture
Stayed 4 nights in Sep 2018
Response from Isabelle LJ on 19 Sept 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from Isabelle LJ / General Manager on 23 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms but clean and great AC. Staff was extremely helpful especially the two women at the front desk.
Stayed 3 nights in Aug 2018
Response from Isabelle LJ / General Manager on 23 Aug 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Abdelaziz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel instead I check out August 10 by mistake I put August 12 when asked them to return my money back because I paid for 4 nights instead 2 nights the refused very disappointed to stay 2 nights and paid for 4 nights no body there is good all staff very bad no wifi in my room very small showers is not worth there 1 euro for 1 nigh and paid almost 600 euro
Stayed 4 nights in Aug 2018
Response from Isabelle LJ on 15 Sept 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !