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Reviews of Novotel Paris Charenton Le Pont

4 out of 5
Novotel Paris Charenton Le Pont
3-5 Place Des Marseillais, Charenton-le-Pont, Val-de-Marne

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 775 reviews" "
Rating 8 - Good. 371 out of 775 reviews" "
Rating 6 - Okay. 109 out of 775 reviews" "
Rating 4 - Poor. 44 out of 775 reviews" "
Rating 2 - Terrible. 26 out of 775 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location of this hotel was good, easy to find the metro, restaurants and supermarkets. The room itself was reasonable and bed comfortable enough, size was good but decor needed a refresh. Our only issue was the replacement of facilities when our room was being made up, for example not enough tea bags or none at all, not replacing soap when finished, needing to ask for toilet roll as not replaced or very low. As my family and I was out for the day, it meant having to chase or ask for replacements. Based on how much the hotel cost for the 5 nights, I think it was just average. Hopefully these comments may help the hotel to make improvements going forward.
Stayed 5 nights in Mar 2024

10/10 Excellent

rowan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much nicer than we expected for a cheap hotel stop over night. We arrived quite late and were a bit worried about the check in , but we were greeted by a lovely friendly receptionist , and the lobby area had a bar and looked really nice. The breakfast was very worth it as well. Delicious, and lots of choices.
Stayed 1 night in Mar 2024

2/10 Terrible

Ilan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Beds are not comfortable at all and restroom was bad suer smell did not sleep at all it ruined my paris trip was so tierd did not get to enjoy my vacation very sad.
Stayed 5 nights in Aug 2023

6/10 Okay

john

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located in a good area of Paris. The hotel public areas are very nice and the reception staff very helpful. Our room was of a good size and the bathroom in particular very well appointed and appeared new. What really let the hotel down for us was the lack of air conditioning in our room where only a large fan was provided. A vent which was supposed to provide cool air provided nothing at all, but we did notice the hallways, reception and lounge areas were much cooler. We complained to reception about the excessive heat in our room and were promised an investigation but nothing happened. We consider this lack of a comfortable temperature in a guest room to be unacceptable in a 4 star hotel.
Stayed 4 nights in Jun 2023

6/10 Okay

SHANKAR

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall stay
The place is good. But there was mis-communication. During arrival i was told that Breakfast is included in the charges. But 1 day later i discovered it was not so and i had pay 19 Euros for breakfast. The sink was blocked on the 2nd and 3rd day. The issue was reported but no one rectified. Room service is quite poor. We had to come down to collect additional water bottles. Additional water bottles was requested at extra cost. But they probably did not understand and did not supply water the next day.
Stayed 3 nights in May 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service
The rooms were clean and neat. We were there 4 nights and we had great cleaning every day. The reception and bar staff were exceptionally helpful and friendly. The wait staff in the dining room, not as much. This is a nice hotel I’m a good area close to many restaurants, shops and public transport. However, it definitely could use refurbishing.
Stayed 4 nights in May 2023

8/10 Good

Jessica, Essex

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023

8/10 Good

Eoghan

Stayed 4 nights in Sep 2022

2/10 Terrible

ali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st of all hotel a/c didn’t work 2nd cold water in shower didn’t work Very dirty we change a room in 1st hour and second room had same problem Left next morning
Stayed 5 nights in Sep 2022
Response from Novotel Paris Charenton on 15 Sept 2022
Dear Ali,Thank you for taking the time to write to us following your stay at the Novotel Paris Sud Porte de Charenton.We are sorry that the service and the performance were not up to your expectations and please accept our sincere apologies.Novotel Hotels are committed to providing you with the highest quality of service during your stay; therefore, your feedback is very valuable.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Also, we have taken note of your remark concerning the room and we would like to draw your attention to the fact that our hotel will undergo a renovation project soon.A sample room is available for you to discover the future "new face" of Novotel Paris Charenton.Finally, I have noted your remark concerning the air conditioning. We fully understand that the heat that hits France is difficult to bear and we do everything possible to make it as bearable as possible for our customers.Once again, we thank you for your comments and hope to regain your trust during your next stay.Sincerely.Yacine BACHIRI - Guest Relations

8/10 Good

Gavin

Stayed 1 night in Aug 2022
Response from Novotel Paris Charenton on 15 Sept 2022
Cher Gavin,Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Paris Charenton.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.Sincèrement.Yacine BACHIRI - Guest Relations

2/10 Terrible

Hans Jesper

Stayed 4 nights in Jul 2022

2/10 Terrible

Syed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
No shower gel provided. Took them 24 hours to get a bottle replaced. No bottled water provided on the first day. Mini bar was left empty on the first day. Staff barely speaks english.
Stayed 2 nights in May 2022

4/10 Poor

Arash

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really my worst experience in hotels. It was really dirty and it was not 4* service and hotel at all. They changed the doors lock when we stayed there. In 2 days in our floor we were hearing very noisy tools and people was working too noisy. They opened all doors when we were outside hotels. Just think, it was not house keeping. Workers was in our room when we were outside. We wake up with drill voice in the morning. That's funny. All plate was dirty and I am sure they are not washing the dishes. During breakfast I saw kids dropped a bread and got it and again put in the dishes and nobody react. It was owful for novotel
Stayed 4 nights in Apr 2022

6/10 Okay

Mario

Business traveller
Disliked: Staff & service, amenities
This is a runout facility, the carpets need replacement and some equipment upgrade and maintenance. Also, the price of breakfast is overrated for what you get. The staff is not particularly very helpful or friendly.
Stayed 5 nights in Nov 2021

2/10 Terrible

Jonathan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Milissa D- Relation Client on 21 Sept 2020
Monsieur, Merci pour votre feedback. Votre avis est important pour nous et nous aide a vous proposer chaque jours de meilleurs services. Nous sommes navrés d'apprendre que votre séjour n'ait pas été à la hauteur de vos attentes. N'hesitez pas à me contacter afin que nous puissions discuter des points à améliorer dans nos services. Nous prendrons alors les mesures nécessaires afin de nous améliorer. A bientôt au Novotel Paris Charenton!

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flor was not cleaned every, we lef a smal feather next to my bed from the first day and it was not removed for three days. .
Stayed 3 nights in Mar 2020
Response from Milissa D - Relation Client on 8 Apr 2020
Dear customer, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. We are very sorry to hear that your stay did not meet your expectations. If you want your room to be cleaned every day, you have to put the little sign on the door knob so that the cleaning team will know your wish to clean it. We hope to see you soon in the Novotel Paris Charenton !

4/10 Poor

HAMMAD

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad customer service
Experience was not good. They didnt have slippers in the room, even when i showed them online that its written on the room amenities, they said straight away, " not our problem, this is mistake from hotels.com website, we cant do anything"
Stayed 5 nights in Feb 2020
Response from Milissa D- Relation Client on 8 Apr 2020
Dear Hammad, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. We are very sorry to hear that your stay did not meet your expectations. We will talk about it with our teams. We hope to see you soon in the Novotel Paris Charenton

10/10 Excellent

DerryTraveler, Derry, NH, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to our destination. It was clean and quiet. The only negative I have is that their breakfast buffet consists of few =er items that I woulod like to see, especially for the price of $18.95.
Stayed 3 nights in Feb 2020
Response from Milissa D - Relation Client on 4 Mar 2020
Dear Derry, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. We are glad to hear that you enjoyed your stay. We informed the teams about your concern. We hope to see you soon in the Novotel Paris Charenton !

8/10 Good

Jean-René

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to metro
Good quiet hotel, furniture and bathroom looking a bit oldish. Good breakfast. close to underground
Stayed 1 night in Feb 2020
Response from Milissa D - Relation Client on 4 Mar 2020
Dear Jean-René, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. We are glad to hear that you enjoyed your stay. Know that renovation works have began in the hôtel so it will be brand new at the end of the year ! We hope to see you soon in the Novotel Paris Charenton !

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Milissa D - Relation Client on 4 Mar 2020
Dear James, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. We hope to see you soon in the Novotel Paris Charenton !

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Fantine D - Relation client on 21 Nov 2019
Cher client, Merci pour votre note ! A bientôt,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2019
Response from Happiness Manager on 21 Nov 2019
Merci pour votre note !

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
The hotel had charged me after checkout without letting the Guest know the reason for it. They didnt even share the invoice for the charges until i personally inquired about the transaction. I have prove them that it is their mistake and then they refunded the charges. For this i had made international call and spend few pounds to prove their mistake and lost few pounds too. I am disappointment by their communication. They should have cleared all the bills before the Guest checkout
Stayed 1 night in Oct 2019
Response from Happiness Manager on 21 Nov 2019
Cher client, Merci pour votre feedback. Je n'ai pas très bien compris le problème avec votre facture. N'hésitez pas à m'en dire plus. Au plaisir de vous recevoir, Bien cordialement

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
There was an issue with the billing. We had two adjoining rooms, but they said they needed to charge me for two rooms. They didn’t and were great to work with. But it seems there was an issue with the integration between their availability and expedia.
Stayed 2 nights in Oct 2019
Response from Happiness Manager on 21 Nov 2019
Cher client, Merci pour votre commentaire. Je ne suis pas sûre d'avoir compris la situation, n'hésitez pas à revenir vers moi. Bien cordialement,

6/10 Okay

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice, but there were some homeless people in the hallway from the parking lot.
Stayed 2 nights in Oct 2019
Response from Happiness Manager on 29 Oct 2019
Merci d'avoir pris le temps de laisser un commentaire concernant votre séjour chez nous. Au plaisir de vous recevoir prochainement,

8/10 Good

Relly, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean & comfortable. Staff were friendly & helpful. The only downside was the bugs in the bar area, there were heaps of tiny flying bugs around while we were trying to eat.
Stayed 3 nights in Oct 2019
Response from Happiness Manager on 29 Oct 2019
Merci pour votre commentaire Relly ! A bientôt,

6/10 Okay

Verified traveller

Travelled with family
Paris stay
Room was dated, carpet looked like it could use replacing. People were friendly.Their billing system had an issue - first didn't recognize that we had reserved the room for 2 nights (they had a record of 1 night) and then thought that we had had breakfast (which we didn't) and thought we needed to be reimbursed for charges we did pay for. They were helpful at finding a crib however I had pre-requested one and when we arrived it was the middle of the night so it would of been really nice to lay the baby down right away instead of having to chase all over for a crib.
Stayed 2 nights in Sep 2019
Response from Happiness Manager on 29 Oct 2019
Cher client, Merci d'avoir pris le temps de laisser un commentaire concernant votre séjour chez nous. Nous allons transmettre votre commentaire aux équipes afin d'améliorer les points évoqués. Au plaisir de vous recevoir à Charenton afin de nous prouver notre professionnalisme. Bien cordialement

4/10 Poor

Ying Chun

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Juline L. - Happiness Manager on 2 Oct 2019
Merci d'avoir pris le temps de laisser une note concernant votre séjour. Au plaisir de vous recevoir

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Juline L. - Happiness Manager on 5 Sept 2019
Thanks ! See you soon

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not really the Novotel for business I have known.
Located right next to Liberté metro. So not a bad place to connect to Paris but there is nothing much around to do. Restaurant in hotel has some interesting food choices but It has mosquitos in evening and they hound on you. Hotel staff didnt do much. Rooms do not have temperature control but only air vent temperature control as its central AC. So on a warm night the tiny vent doesn’t do good.
Stayed 3 nights in Aug 2019
Response from Juline L. - Happiness Manager on 27 Aug 2019
Dear Customer, Thank you for taking the time to leave a comment on your experience at our facility. I am sorry to hear that your stay was not up to your expectations. Indeed, we have a system of air rachait in room. However fans are available on request in reception to help you withstand the heat. Looking forward to seeing you soon in Charenton. Best regards,

4/10 Poor

Mansur

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Hotel. Com should remove the list on air condition This hotel totally non ac room.. at the hot summer weather you should describe properly. I was lucky during my stay weather was not bad. Other wise my holiday could be disaster. God save us.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not a four star property at least not now. Breakfast is same everyday and pretty standard. The rooms need lot of improvement. Better options available
Stayed 2 nights in Aug 2019
Response from Juline L. - Happiness Manager on 27 Aug 2019
Dear customer, Thank you for taking the time to leave a comment about your stay with us. This one will help us to improve. I am sorry to hear that your stay did not live up to your expectations. Hope to see you soon at Charenton, Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Juline L. - Happiness Manager on 29 Aug 2019
Merci pour votre note !

2/10 Terrible

Husam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It should be 2 stars not 4 stars hotel
One of the worst hotel I have ever stayed in.we were 2 adults and 3 kids.I was charged for 2 rooms because they said there policy doesn’t allowed more than 4 persons in a room put when we arrived there we got only one room and they refused to credit me the money for the second room. I will never go or advice you to stay in this hotel.
Stayed 5 nights in Aug 2019
Response from Juline L. - Happiness Manager on 27 Aug 2019
Dear Customer, Thank you for taking the time to leave a comment on your experience at our facility. Indeed, we can not be more than 3 people per room. When you make your next reservation, please specify the number of adults and children. Thus we can rent you two adjacent rooms to facilitate your stay with us. Best regards,

10/10 Excellent

ADNAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to subway and restaurants and grocery. Staff, especially, front desk very helpful and extremely freindly. In particular Mr. Hamed and Ms. Samia .... Thanks for all.
Stayed 1 night in Aug 2019

8/10 Good

Srood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Happiness Manager on 15 Aug 2019
Merci pour votre note Srood !

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is located near the metro and in a safe area. The staff was helpful and friendly. The room was clean , but there was no cooling machine functional in the room and the backboard of the bed was missing the top part plus at the bottom there were a lot of electrical wires visible and perhaps even dangerous when touched.
Stayed 2 nights in Jul 2019
Response from Happiness Manager on 13 Aug 2019
Dear customer, Thank you for taking the time to leave a comment about your stay with us. It is important to us in order to allow us to improve. I'm sorry to hear that this one was unpleasant for you. Did you share these remarks at the reception desk? Our technician could have intervened to make your room comfortable. We hope to see you again in Charenton to prove our professionalism. With kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel rooms have good size, breakfast is ok (18 euro), room service is good. Friendly staff. The only thing is that rooms do not have AC!! They have some kind of cooling but is not enough. Paris was very hot (40 to 42 Celsius) when we were there so I asked for a fan and it was helpful.
Stayed 4 nights in Jul 2019
Response from Happiness Manager on 30 Jul 2019
Dear customer, Thank you for taking the time to leave a comment about your stay with us. Indeed, our ventilation was not powerful enough to withstand the heat wave that hit Paris during your stay. I am delighted to hear that you have been able to have a fan to help you get past the heat. We look forward to seeing you in Charenton, best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Juline L. - Happiness Manager on 25 Jul 2019
Merci pour cette note !

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a wonderful stay. The staff went above and beyond and was definitely the highlight of the property. The location is great (right above a supermarket and walking distance to the subway). Rooms are on the smaller side but have everything you would need. Hotel was kid friendly. The restaurant was good and decently priced. We would definitively stay there again!
Stayed 4 nights in Jul 2019
Response from Juline L. - Happiness Manager on 23 Jul 2019
Dear Customer, Thank you for your great comment and rating! We are delighted to hear that you enjoyed your stay in Charenton. Looking forward to seeing you soon, Best regards,

8/10 Good

Rohit

Disliked: Room comfort
Expected better
Check in time starts 12 noon and reached there at around 1 pm but room was not ready. Me and my family were made to wait for 45 mins. When room was ready no one came over and told us. When I asked after 45 mins then they said it is ready. Ridiculous. A/c was not working in my room. When I complained, they just provided a fan. Pros: Right next to metro station. Buffet breakfast was great. Room was ok.
Stayed 2 nights in Jul 2019
Response from Juline L. - Happiness Manager on 23 Jul 2019
Dear Customer, Thank you for your feedback. Regarding air conditioning, indeed, we have a cooling air system and fans on feet available to cool the air. Looking forward to seeing you soon, Best regards,

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price with easy access into Paris
It was perfect for our family. Close to the metro so we could get anywhere on a budget. Great breakfast.
Stayed 3 nights in Jul 2019
Response from Juline L. - Happiness Manager on 23 Jul 2019
Dear Customer, Thank you for your comment and your rating. I'm glad to hear that you enjoyed your stay. Thank you for this beautiful note! Looking forward to seeing you soon, Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Juline L. - Happiness Manager on 23 Jul 2019
Merci pour votre note, A bientôt,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and close to metro. Hotel does not have air conditioning system, they have air cooling. Room was very hot, was not able to sleep all night.
Stayed 1 night in Jul 2019
Response from Happiness Manager on 12 Jul 2019
Dear Customer, Thank you for taking the time to tell us your feedback. Indeed, wa do't have air conditionner but "air purifiying" in rooms. However, floor-mounted fans are available on request at the reception desk. Feel free to ask them. Hope to see you soon, Kinds regards

10/10 Excellent

Namita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Happiness Manager on 14 Jul 2019
Cher client, Merci pour votre note ! Au plaisir de vous recevoir à Charenton, Bien cordialement

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Venue & Service
The location was okay. Hotel has central AC so you’re not allowed to adjust. The room was so hot and after repeated request for a fan - they finally gave me a broken one - I was told it was the only one they had. The room was small, paints were peeling, and part of the washroom and shower were rusty. We asked for a bucket of ice and was given a small glass of ice. I paid good money to stay at this brand franchise but didn’t realize not all locations have equal quality.
Stayed 3 nights in Jun 2019
Response from Juline L. - Happiness Manager on 30 Jun 2019
Dear customer, Thank you for taking the time to leave a comment and a note about your stay with us. I am sorry to hear that your stay did not live up to your expectations. Indeed, we do not have air conditioning but refreshing air. To try to compensate, we have set up a welcome drink at the reception. Do not hesitate to open the windows in the evening to get some air when the temperatures drop. We will remind our teams so that they can be responsive to your requests. With kind regards,

2/10 Terrible

Arun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, poor staffs and no air conditionin
Horrible hotel with totally no air conditioning... It was around 90f outside and we were sleeping with sweats all over
Stayed 3 nights in Jun 2019
Response from Juline L. - Happiness Manager on 30 Jun 2019
Dear customer, Thank you for taking the time to leave a comment and a note about your stay with us. I am sorry to hear that your stay did not live up to your expectations. Indeed, we do not have air conditioning but air conditioning. To try to compensate, we have set up a welcome drink at the reception. Do not hesitate to open the windows in the evening to get some air when the temperatures drop. With kind regards,

8/10 Good

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We stayed for only 1 night. The room was clean. The additional bed could have been more comfortable.
Stayed 1 night in Jun 2019
Response from Juline L. - Happiness Manager on 30 Jun 2019
Dear Ivana, Thank you for your feedback about your stay at Novotel Charenton. See you soon,

8/10 Good

Gulhan

Liked: Staff & service, property conditions & facilities
The hotel in general, room service, reception were all good. The extra bad was poor, carpets were not very clean. Very near to the supermarket and 50 meters away from the metro station.The area was safe for the families.
Stayed 3 nights in Jun 2019
Response from Juline L. - Happiness Manager on 30 Jun 2019
Dear customer, Thank you for taking the time to leave a comment and a note about your stay with us. I'm glad to hear that your stay has more to offer. With kind regards,