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Reviews of Hôtel Orphée - Orso hotel

3 out of 5
Hôtel Orphée - Orso hotel
4 Boulevard Saint-Marcel, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 0 out of 39 reviews" "
Rating 4 - Poor. 2 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pauline on 26 Apr 2024
Cher Stefan,Merci pour ce super 5/5, nous avons été ravies de vous accueillir à bientôt

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and hotel was clean and lovely inside. The noise level around the area is quite high due to hospital and transport being close by but this did not affect our stay as you can’t hear it with the windows shut.
Stayed 5 nights in Feb 2024
Response from Pauline on 20 Mar 2024
Dear Charlotte,Dear Charlotte,Thank you for this great comment which I will be sure to pass on to our staff. We were delighted to be able to welcome you,See you soon

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with lots of food options nearby. Relatively quiet, and very clean.
Stayed 1 night in Oct 2023
Response from Cécile on 9 Oct 2023
Dear Rachel,Thank you for your comment :)We wish you a nice day,Best regards

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. Staff were welcoming and friendly which really helped improve our stay. This hotel is a little far away from many of the main attractions in Paris but we found that we could get everywhere we needed using the metro.
Stayed 4 nights in Aug 2023
Response from Cécile on 28 Aug 2023
Dear Megan,Thank you for your feedbackWe wish you a nice day

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful interior decor, super area in Paris with so many cafes and lovely staff.
Stayed 1 night in Jul 2023
Response from Cécile on 27 Jul 2023
Dear Amanda,Thank you for this feedback :)We wish you a nice day,

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice timy hotel, good value for money.
Stayed 4 nights in Jun 2023
Response from Cécile on 3 Jul 2023
Dear Maksim,Thank you for your nice comment :)We wish you a nice day,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Cécile on 8 Jun 2023
Dear Amy,Thank you for your review.I wish you a nice day,Cécile

8/10 Good

David

Stayed 2 nights in May 2023
Response from Cécile on 6 Jun 2023
Cher David,Merci d'avoir pris le temps de partager votre experience.Nous vous souhaitons une agréable journée,Cordialement

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay in Paris
Nice hotel close to metro and Gare d'Austerlitz. Clean and comfortable but quite compact standard room. Nice breakfast but breakfast room pretty small for size of hotel.
Stayed 2 nights in May 2023
Response from Cécile on 16 May 2023
Dear Brian,Thank you for you comment.We wish you a nice day,Best regards,

4/10 Poor

ananth

Disliked: Cleanliness, property conditions & facilities, room comfort
Glorified student accommodation at best.
The hotel was a let down. It presents as a chic boutique hotel through their website and images but in reality is glorified student accommodation at best. 1. They take full payment upfront at check in which is rather bizarre. 2. The key card system was broken throughout our stay of 2 nights which meant staff had to accompany us to let us into our room every time we wanted to get. 3. The rooms are not very clean. The floor looked messy, the loo had stains. 4. The AC let out a damp and musty smell which meant we had to keep the windows open the whole time which meant it was very noisy from the busy street below. 5. There is no kettle in the room to make tea, they also don’t leave enough coffee pods or milk of any kind. 6. The breakfast is not with EUR15. It’s very basic and in the basement. 7. The staff are friendly and accommodating.
Stayed 2 nights in Sep 2022
Response from Patricia on 26 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Adele

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here! Bedbugs!!!!
Do NOT stay here! Mattress cover had blood stains from what looked like bedbugs (see photo), which I showed to reception lady before leaving after seeing this and they never refunded me what they promised! Avoid at all costs! This hotel should be kicked out of all the booking websites and I wish their general manager Patricia to get justice for treating a sick and sleep-deprived person so badly when I had to check in at 2am after having to flee another hygiene-deficient hotel!!!
Stayed 1 night in Jun 2022
Response from Patricia Fontaine on 27 Jun 2022
Dear Guest, Thank you for your email, I reconfirmed you that we do not have any bedbugs on our hotel. You book a single room (bed 140cm) on the night and when you arrived , after 5 minutes you inform us that you do not like our hotel and the room, so you decided to leave the hotel. As you cancel your booking, and as our cancellation policy, the night is charged. Kinds regards Patricia

8/10 Good

Freddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Patricia on 24 Jun 2022
hello Freddy Tank you so much your your review. Hope to see you again during your next stay in PARIS! Kinds regards Patricia Fontaine

10/10 Excellent

Patricia

Liked: Staff & service, amenities, property conditions & facilities
Overview: I loved staying there — often times when I travel alone I value privacy. This is a boutique hotel where you easily get to know everyone who works there fast. Mrs Patricia is lovely and very welcoming. She treats everyone with such good and warm care. Everyone I met there was friendly, helpful and wonderful. This gave me the privacy I desired with enough contact to people to feel safe in my surroundings and taken care of. Rooms: The rooms have lovely decor. They are doing some remodeling, so everything has such attention to detail: from the carpet in the hallways to the hotel collateral such as card holders, notepads, pencils, soaps and toiletries. Just exceptionally we’ll decorated. Breakfast: Have breakfast here. I only did it on the last day and I regret not doing it on other days. They have your typique French breakfast and they bake fresh cake every day in different flavors. Location: The area is super close to Notre Dame and Le Jardin des plantes. It’s a nice walk and the area is not too crowded. Not going to lie, I wish it was a bit closer to everything but if you want to stay in paris and not have the buzz and the noise from all the tourists this is your place. Overall I loved staying here and I look forward to coming back :)
Stayed 6 nights in Mar 2022
Response from Patricia on 19 May 2022
Dear Patricia Thank you so much ! Your comment is an absolute delight. You don't know how much its means to us that you spent a nice time with us. We are so glad that you enjoyed all of what our hotel can offer and we hope you'll come back to see us. Our team is devoted to make our guests spend the best time so we are happy that your parisian stay was such a success. Thank you so much, Sincerly, Patricia

10/10 Excellent

KUMIKO

Stayed 5 nights in Nov 2023
Response from Cécile on 12 Feb 2024
Dear Kumiko,Thank you for your review :)We wish you a nice day,

10/10 Excellent

Sophie

Stayed 1 night in Nov 2023
Response from Pauline on 14 Nov 2023
Chère Sophie,Merci pour cette belle note.Nous espérons avoir l'occasion de vous accueillir à nouveau! ;)

10/10 Excellent

Frida

Stayed 2 nights in Nov 2023
Response from Pauline on 14 Nov 2023
Chère Frida,Toutes l'équipe Orphée vous remercie pour cette magnifique note.A très vite :)

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un seul problème, impossible d'obtenir la facture
Séjour très bien ,bien accueilli, un seul pb, la facture???
Stayed 1 night in Oct 2023
Response from Pauline on 9 Nov 2023
Cher Marc,Nous vous remercions pour votre commentaire, et sommes ravis d'avoir pu vous accueillir. Effectivement sur place nous ne sommes pas en mesure de vous fournir la facture lorsque vous réservez via un intermédiaire. Je vous invite à vous rapprocher de votre plateforme de réservation afin de l'obtenir. Afin de faciliter votre prochain séjour n'hésitez pas à réserver en direct.En cas de besoin n'hésitez pas à nous contacter.Au plaisir de vous accueillir à nouveau,Cordialement

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had two rooms, one facing the street and one facing the back. The street room very noisy, and the other nicely quiet
Stayed 4 nights in Oct 2023
Response from Pauline on 28 Oct 2023
Dear Kim,Thank you for sharing this comment with us.If you found your room noisy, we could change rooms for you directly. Do not hesitate to come see our receptionist to find a solution.We hope to see you again,See you soon

8/10 Good

Adèle

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bon hôtel mais rapport qualite/prix moyen
Bon séjour mais rapport qualité/prix décevant, le prix est très cher pour la taille des chambres, le choix au petit déjeuner ou encore la décoration qui était abîmée, un coup de peinture serait le bienvenu.
Stayed 1 night in Oct 2023
Response from Pauline on 28 Oct 2023
Chère Adèle,Nous vous remercions d'avoir pris le temps de partager ce commentaire avec nous.Nous sommes sincèrement navrés que votre séjour n'ait pas été à la hauteur de vos espérances. Nous prenons bonnes notes de vos remarques.Nous espérons avoir l'occasion de vous accueillir à nouveau

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne nuit dans un hôtel cosy et agréable
Très bonne nuit dans cet hôtel rénové récemment. Ambiance cosy et agréable. Accueil professionnel et à l'écoute des besoins. Hôtel calme dans l'ensemble. Bonnes prestations en général
Stayed 1 night in Aug 2023
Response from Cécile on 5 Sept 2023
Cher client, Merci d'avoir pris le temps de partager votre expérience.Nous vous souhaitons une agréable journée,Cordialement

8/10 Good

Gro Paula

Stayed 2 nights in Aug 2023
Response from Cécile on 28 Aug 2023
Dear Guest,Thank you for your feedback.We wish you a nice day

10/10 Excellent

Hanna

Stayed 4 nights in Aug 2023
Response from Cécile on 28 Aug 2023
Dear Hanna,Thank you for this review :)We wish you a nice day,

8/10 Good

Theodóra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasent stay
Very clean room, beds very comfortable, air conditioning system good, cozy breakfast room with healty and good breakfast, staff in reception helpful. Little bit noice from trains, but got used to that.
Stayed 2 nights in Jun 2023
Response from Cécile on 23 Jun 2023
Dear Theodora,Thank you for your comment.We wish you a nice day,

10/10 Excellent

Sebastian

Stayed 1 night in May 2023
Response from Cécile on 23 May 2023
Bonjour Sebastian,Merci pour ce gentil retour d'experienceAu plaisir de vous recevoir à nouveau parmi nous.Cordialement,

8/10 Good

olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Cécile on 2 May 2023
Cher Olivier, Merci d'avoir pris le temps de partager votre expérience. Nous vous souhaitons une agréable journée,Cordialement

4/10 Poor

caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Cécile on 27 Apr 2023
Bonjour Madame, nous vous remercions d'avoir pris le temps de partager votre expérience.Nous sommes navrés de lire que votre séjour ne fût pas à la hauteur de vos attentes.Pouvez-vous nous en dire plus?Cordialement,

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 nuit à hotel Orphée
Ce n'était que pour une nuit . Etape Transit entre 2 voyages. Tout sest bien passé.
Stayed 1 night in Apr 2023
Response from Cécile on 17 Apr 2023
Cher Thierry,merci d'avoir pris le temps de partager votre expérience suite à votre récent séjour parmi nous à l'hôtel Orphée.Nous vous souhaitons une agréable journée,Cordialement,

10/10 Excellent

Bryan

Stayed 4 nights in Jan 2023
Response from Cécile on 23 Feb 2023
Cher Bryan,Merci pour ce retour.Nous vous souhaitons une agréable journée,Cordialement

2/10 Terrible

Didier

Stayed 2 nights in Jan 2023
Response from Cécile on 23 Feb 2023
Cher Didier, nous sommes navrés de lire que votre séjour ne fut pas à la hauteur et nous nous en excusons.En espérant avoir l'opportunité de vous vous accueillir afin de pouvoir vous offrir le meilleur service qui soit.Cordialement

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La qualité de l'accueil, le confort de la literie, le calme dans l'hôtel. Une bouilloire dans la chambre aurait été un plus. Un meilleur éclairage dans la douche aurait été confortable d'autant que le carrelage de la salle de bain est marron foncé. Il manque un espace de rangement dans la très petite salle de bain. il n'est pas possible de déposer son nécessaire de toilette
Stayed 1 night in Jan 2023
Response from Cécile on 13 Mar 2023
Chère Anne, merci d'avoir pris le temps de partager votre expérience suite à votre récent séjour parmi nous à l'hôtel Orphée.Nous vous souhaitons une agréable journée,Cordialement,

10/10 Excellent

Francoise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !
Séjour pour affaires à Paris. Hotel très agréable avec une jolie chambre moderne et fonctionnelle ainsi qu'un petit balcon. Le personnel et la direction sont parfaits : gentillesse, accueil professionnel et compétent. J'ai pu également profiter du hammam prévatif de l'hôtel; un plus après une journée de travail. Je viens souvent à Paris et je reviendrai avec grand plaisir à l'hôtel Orphée.
Stayed 3 nights in Nov 2022
Response from Patricia Fontaine on 7 Dec 2022
Bonjour Françoise,Merci pour votre superbe commentaire, qui nous fait chaud au cœur,Nous sommes ravis de lire votre satisfaction, tant sur la qualité de notre accueil que de nos services,Au plaisir de vous accueillir lors de votre prochain déplacement à Paris,Excellente journéePatricia

10/10 Excellent

Miriam Clarisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es sumamente amable, no hablaban español pero intentaban hacerse entender, la ubicación del hotel es excelente a poca distancia del metro y las instalaciones muy agradables. En mi experiencia totalmente recomendado.
Stayed 6 nights in Apr 2022
Response from Patricia on 19 May 2022
Dear Clarissa, hank you so much or your kind words, We are very happy to know you enjoyed your stay with us. We hope you made it home well, have a nice day! Sincerelly yours,