Cleanliness standards

Reviews of Hotel Lucien & Marinette

3 out of 5
Hotel Lucien & Marinette
11 rue de Chabrol, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 250 reviews" "
Rating 8 - Good. 85 out of 250 reviews" "
Rating 6 - Okay. 15 out of 250 reviews" "
Rating 4 - Poor. 4 out of 250 reviews" "
Rating 2 - Terrible. 13 out of 250 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my room at Expedia and I have emergency can not fly to Paris. I had to contact the hotel through Expedia in the first instance in the hope that I could cancel the room and get a refund. Unfortunately, the hotel said it was okay to cancel the room, but the policy states no refunds. I will never choose that hotel again when I visit Paris in the future.
Stayed 2 nights in Mar 2024
Response from Stéphane on 18 Apr 2024
Thank you for taking the time to contact us regarding your reservation. We are sorry to hear that you had to cancel your trip to Paris due to an unforeseen emergency.We fully understand your situation and regret any inconvenience this may have caused you. Unfortunately, as a hotel, we must comply with reservation policies set by third-party booking platforms such as Expedia.However, we encourage you to contact Expedia directly to discuss your specific situation.We deeply regret that you were unhappy with your experience and do not plan to choose our hotel for your next stay in Paris. However, we hope to have the opportunity to welcome you in the future and provide you with a positive experience.Best RegardsStéphane

8/10 Good

Verified traveller

Liked: Staff & service
Small but cute
Stayed 2 nights in Dec 2023
Response from Stéphane on 23 Feb 2024
We sincerely thank you for your positive feedback and for taking the time to share your experience with us.We are delighted to learn that despite the modest size of our establishment, you found it charming and pleasant. Your satisfaction is our greatest reward, and we are delighted that our hotel met your expectations in terms of comfort and charm.We hope to have the pleasure of welcoming you again during your next stay in the region, and we thank you again for your trust.Best RegardsStéphane

10/10 Excellent

Julian Linh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about Lucien & Marinette. The location is less than 5 minutes away from the metro. Easy access to everything! Our room is very cute and clean. We had everything we needed. Best of all was the manager Pierre who helped us out immensely when we had to cut our trip short due to an emergency. Fantastic customer service! I am so grateful to Pierre and we will definitely come back to Lucien & Marinette for future Paris trips!
Stayed 6 nights in Dec 2023
Response from Stéphane on 8 Feb 2024
A huge thank you for your warm and complimentary feedback about your stay at the Lucien & Marinette hotel.We are absolutely delighted that you had such a pleasant stay with us and that our convenient location near the metro has made your travels in Paris easier.It is a great source of satisfaction to read that you liked your room and met all your expectations in terms of cleanliness and amenities.We are particularly touched by your words regarding our Reception Manager, Pierre. We are delighted that he was able to provide you with exceptional customer service, especially in difficult circumstances. We will pass on your praise to Pierre and our entire team, as it encourages them to continue providing memorable experiences to our guests.We are sincerely grateful for your trust and loyalty. We look forward to welcoming you back to Lucien & Marinette during your future trips to Paris.The Manager Stéphane

10/10 Excellent

Hin Lam Herrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to train station Gare Est
Stayed 1 night in Nov 2023
Response from Pierre on 29 Nov 2023
Dear Hin,Thank you for your positive review of our hotel. We are delighted that you enjoyed your stay in Paris.We are particularly pleased to learn that you appreciated the central location of our hotel. We know that convenience is important to our guests, and we always strive to offer hotels in strategic locations.We are also pleased to learn that you found the staff at our hotel welcoming. We always strive to create a warm and welcoming atmosphere for our guests, and we are happy to learn that we have succeeded.We hope you will return to our hotel soon to enjoy its central location and welcoming staff.Sincerely,Pierre

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Nov 2023
Response from Pierre on 29 Nov 2023
Dear Jorge,Thank you for taking the time to leave us a review on Expedia. We are always looking for ways to improve our service, and your feedback is valuable to us.We are pleased to hear that you enjoyed your stay at our hotel. We are committed to providing our guests with a comfortable and enjoyable experience, and we are happy to learn that we have met your expectations.We would love to hear more about what you enjoyed about your stay. Was there anything in particular that stood out to you? We are always looking for ways to improve our hotel, and your feedback is essential to our success.Thank you again for your kind words. We look forward to welcoming you back to our hotel soon.Sincerely,Pierre

10/10 Excellent

Rafael De

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern and clean hotel, close tu Gare du Nord, I would stay there again.
Stayed 1 night in Nov 2023
Response from Pierre on 29 Nov 2023
Dear Rafael,Thank you for taking the time to leave us a great review on Expedia]. We are so happy that you had a wonderful stay at our hotel.We are pleased to hear that you appreciated our modern and clean hotel. We pride ourselves on providing our guests with a comfortable and inviting space to relax and unwind.We also appreciate your recognition of our convenient location near Gare du Nord. We understand that being well-connected is important to our guests, and we are glad to be able to provide easy access to the city's transportation network.We are thrilled to hear that you would stay with us again. We are committed to providing our guests with a memorable experience, and we are always working hard to improve our services.Thank you again for your kind words. We look forward to welcoming you back to our hotel soon.Sincerely,Pierre

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 2 nights in Oct 2023
Response from Pierre on 29 Nov 2023
Merci pour votre commentaire !Nous espérons vous revoir pour votre prochaine escapade à Paris.Sincèrement,Pierre

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best 3* in Paris
Stayed for one night for the Rugby World Cup Final so wanted to be close to Gare du Nord. Whilst the surrounding area is not great, the hotel is absolutely perfect. Very friendly reception staff, and the rooms are newly refurbished and in very decent condition. Also comfortable bed/pillows. Would definitely recommend for a short trip.
Stayed 1 night in Oct 2023
Response from Pierre on 29 Nov 2023
Dear Mattew,Thank you for taking the time to leave us a review on Expedia. We are always looking for ways to improve our service, and your feedback is valuable to us.We are pleased to hear that you enjoyed your stay at our hotel, especially the newly refurbished rooms and comfortable bed/pillows. We are also glad to hear that our reception staff was friendly and helpful.We understand your concerns about the surrounding area. We are working with local authorities to improve the area, but we also want to be transparent about the current state of the neighborhood.We are glad that you would recommend our hotel for a short trip. We believe that our hotel is a great option for travelers who need convenient access to Gare du Nord and who are looking for a comfortable and affordable place to stay.Thank you again for your kind words. We look forward to welcoming you back to our hotel soon.Sincerely,Pierre

10/10 Excellent

Sin man

Liked: Cleanliness, staff & service, property conditions & facilities
The place is convenient, close to Gare du Nord and Gare L'est
Stayed 8 nights in Sep 2023
Response from Stéphane on 25 Oct 2023
Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient, especially being close to Gare du Nord and Gare de l'Est.We understand the importance of a good location for our guests, and we're pleased that this aspect of your stay was satisfactory.If you have any further comments or suggestions, we'd be happy to hear them. Your feedback helps us continually improve our services.We look forward to welcoming you again in the future.Best RegardStéphane

10/10 Excellent

Tanya S

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 7 nights in Jul 2023
Response from Stéphane on 25 Oct 2023
Thank You too.Best RegardsStéphane

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job of having a nicer than most place to stay at the price point & for a short trip. The staff were top tier & guided us through many questions with ease!
Stayed 2 nights in Aug 2023
Response from Stéphane on 25 Oct 2023
We would like to thank you for choosing our establishment for your stay. Your opinion is important to us.We are delighted to see that your stay met your expectations and that our hotel was able to provide a pleasant place for your trip at an affordable price. The satisfaction of our customers is our priority, and we are happy that you found that our establishment fulfilled its role.We hope to welcome you again in the future. We are always keen to improve our services to provide the best possible experience to our customers.Best RegardsStéphane

6/10 Okay

Steven

Travelled with group
Disliked: Amenities
Room was small, felt worn out and dusty. Air conditioning vent blown directly onto your face. Only washroom was clean and bright.
Stayed 3 nights in Aug 2023
Response from Stéphane on 25 Oct 2023
We thank you for taking the time to give us your opinion on your recent stay at our hotel. We are sincerely sorry to learn that your experience did not meet your expectations.We understand that you were unhappy with the size of the room, and we are sorry if you felt the room needed renovation. Your comfort is important to us, and we appreciate your feedback regarding air conditioning ventilation.However, we are happy to know that you found the toilets clean and bright. We take all customer feedback very seriously, and we are constantly striving to improve our services.We hope you will give us another chance to provide you with a more satisfying experience in the future.Best RegardsStéphane

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Surprisingly spacious room and bathroom for a city hotel. Good breakfast, convenient location for Gare de Nord/Est. The area felt a little unsafe at night. Don’t get caught out with the ban on shops selling alcohol after 5pm in an effort to curb unsociable behaviour.
Stayed 3 nights in Aug 2023
Response from Stéphane on 25 Oct 2023
We sincerely thank you for choosing our hotel for your stay in Paris and for sharing your opinion with us. We are delighted to know that you appreciated the size of the room and the bathroom, as well as our good breakfast. In addition, our location near the North and East stations is indeed very convenient for travelers.Regarding the neighborhood, we are sorry if you felt any discomfort at night. The safety of our customers is a top priority, and we do our best to ensure our environment is safe. We thank you for the information regarding the ban on the sale of alcohol after 5 p.m., these are important details for our customers.We hope that these elements will not prevent you from coming back to stay with us in the future.Best RegardsStéphane

8/10 Good

Alina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good size room, but not what I expected based on Expedia photos. Stayed for one night. The room was a little dusty and should have been cleaned before I used it. Sheets smelt clean thankfully and the bed was comfortable.
Stayed 1 night in Aug 2023
Response from Stéphane on 31 Aug 2023
Thank you very much for staying with us and for taking the time to share your experience.Best RegardsStéphane

10/10 Excellent

Roel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly place walking distance from stations
Response from Stéphane on 31 Aug 2023
Thank you very much for staying with us and for taking the time to share your experience.Best RegardsStéphane

4/10 Poor

william

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Stéphane on 31 Aug 2023
Thank You for your commentsBest RegardsStéphane

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to Gare de l'Est. We literally walked The restaurant at the end of the street P‘tite Bougnate became our regular breakfast place and we also enjoyed a great dinner there on our arrival night. There is also a bakery right next door for a quick croissant and espresso if you’re on the go. Super convenient hotel in terms of metro location and also for those who like to walk. We found it perfect.
Stayed 4 nights in Aug 2023

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in Paris
The place was perfect, breakfast was amazing very good, rooms were a bit small but clean, bathrooms were very nice, staff was incredible I will recommend this to everyone in going to Paris, near the train station
Stayed 2 nights in Aug 2023
Response from Stéphane on 31 Aug 2023
Thank you very much for staying with us and for taking the time to share your experience.Best RegardsStéphane

8/10 Good

Omolara

Liked: Staff & service, property conditions & facilities
Cute hotel and rooms, though a tad bit small. Close proximity to shopping and cafes.
Stayed 4 nights in Aug 2023
Response from Stéphane on 31 Aug 2023
Thank You for your comments.Best RegardsStéphane

10/10 Excellent

Wing yan

Stayed 3 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from Stéphane on 31 Aug 2023
Thank you for your commentsBest RegardsStéphane

10/10 Excellent

Kate

Stayed 1 night in Jul 2023
Response from Stéphane on 31 Aug 2023
Thank you for your commentsBest RegardsStéphane

10/10 Excellent

Lamya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great, hotel is clean, with really nice showers. breakfast was ok. Staff were very helpful and friendly. There is near by metro station but the hotel is far away from the main attractions so we had to either take the metro or a taxi which was not very easy to get specially in the morning.
Stayed 7 nights in Jun 2023
Response from Pierre on 12 Jul 2023
Thank you for your feedback! We're glad to hear that you had a great overall stay and that you found our hotel to be clean with nice showers. We appreciate your positive comments about our helpful and friendly staff.Regarding the location, we understand that the distance from the main attractions may have been inconvenient for you. While we are situated near a metro station, we apologize if you encountered difficulty in accessing taxis, especially in the mornings. We will take note of this feedback and explore ways to improve transportation options for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out if there's anything else we can assist you with.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little boutique hotel near gare de l'est
Staff was friendly, location was excellent, rooms were clean. The small chair bed that folded out to a cot was my only complaint, it was not comfortable, but i would definitely stay there again.
Stayed 5 nights in Jun 2023
Response from Stéphane on 28 Jul 2023
Thank you very much for taking the time to share your review of your recent stay at our hotel. We are delighted to hear that you enjoyed the warm welcome of our staff, our excellent location and our clean rooms.We take note of your comments regarding the small chair bed which was used as a cot, and we regret that it was not as comfortable as you would have liked. Your feedback is very valuable to us as it helps us identify areas where we can improve.We are happy to know that despite this small inconvenience, you plan to return to our hotel without hesitation. Your satisfaction is our priority, and we will do our best to make your next stay even more enjoyable.If you have any other suggestions or specific preferences for a more comfortable cot, please let us know on your next reservation, and we will do our best to meet your needs.Thank you for choosing our hotel and for sharing your experience. We would be delighted to welcome you again during your next stay, and we are committed to making your stay as pleasant as possible.Best RegardsStéphane

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Pierre on 21 Jun 2023
Merci de nous avoir noté !@ très bientôt :DPierre

10/10 Excellent

Rudolph, Charleston

Travelled with family
Liked: Cleanliness
Nice property near Gare du Nord with plenty of restaurant choices nearby. Also very nice breakfast buffet. Very helpful and friendly staff
Stayed 1 night in Jun 2023
Response from Pierre on 21 Jun 2023
Thanks Rudolph,We hope to welcome you again !Sincerely,Pierre

8/10 Good

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is small but they go out of their way to make you comfy … believe it or not even give you free croissants , juice and teas all day long and the pricing is very reasonable
Stayed 1 night in May 2023
Response from Pierre on 9 May 2023
Dear Ernest,Thank you so much for this nice review.We hope to welcome you again and again :DSincerely,Pierre

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Pierre on 31 Mar 2023
Merci Eunice pour cette belle note !Au plaisir de vous accueillir a nouveau :DSincèrement,Pierre

10/10 Excellent

EULALIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your hospitality
They were very kind and professional. They had everything that I needed and expected.
Stayed 3 nights in Mar 2023
Response from Pierre on 31 Mar 2023
Thank you Eulalio !Hope to welcome you again :DSincerely,Pierre

10/10 Excellent

Karen

Stayed 1 night in Mar 2023
Response from Pierre on 6 Apr 2023
Thank you for your kindness Karen !See you soon :DPierre

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Pierre on 2 Feb 2023
Chère Linda, Un grand merci pour ce retour élogieux suite à votre séjour à l’hôtel Lucien & Marinette ! Nous serions ravis de vous accueillir à nouveau très prochainement parmi nous. A bientôt ! L’Equipe de Réception

8/10 Good

Patrick

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Pierre on 21 Nov 2022
Dear Client,Thank you for the rating given! The whole team is delighted to read that you had a pleasant time with us. We hope to see you again at the Hotel Lucien & Marinette during your next Parisian getaway!Sincerely, The reception team

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were moved to the Hotel Mundial. The carrpet was filthy, room smelled like urine and we had a mouse in our room. We feel that we were deceived by showing us a nicer hotel and then transferred to a lesser hotel.
Stayed 2 nights in Oct 2022
Response from Pierre on 21 Nov 2022
Dear Emily,Thank you for your comments which help us to maintain this requirement of satisfaction of our guests. Excellent day.Cordially,Rock

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal overnight hotel
Perfect spot for an overnight trip before continuing home on Eurostar to the UK. Room a little small but not an issue for one night. Breakfast extra but for 14 Euros well worth it.
Stayed 1 night in Oct 2022
Response from Pierre on 21 Nov 2022
Dear Steve,Thank you very much for this positive feedback following your stay at the Hotel Lucien & Marinette! What a pleasure to read that you appreciated the calm of the hotel and the comfort of the room as well as the quality of the breakfast and the welcome of the staff! Our goal is to offer our guests a cozy and warm cocoon where they can feel at home. We would be delighted to welcome you again very soon among us.Goodbye ! The Reception Team

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best holiday experience with our baby
The hotel was absolutely amazing and catered so well. My partner and I with our 5 month old baby and we couldn’t have asked for a better first baby holiday abroad. We had a family room that had a kettle and a fridge and this helped massively for making bottles and provided a travel cot that our baby slept so deeply in (slept through a fire alarm just one night). The hotel were great, they provided us with a bucket to help sterilise bottles, gave us cot sheets and were just so friendly and always honoured our requests with such a positive manor. My partner often tries to speak in French and the entertained a French conversation and spent time helping him improve it. The hotel is very clean and smells lovely, the hotel reception is safe and you need to press a bell to gain access to the reception so no one can randomly walk through. The location was a 6 minute walk from the metro station and had lots of places to eat around. We will be returning back to this hotel and I couldn’t thank a hotel enough for making this holiday as stress free as it could be with a baby and I cannot stress enough how amazing this hotel was, service and how friendly the staff were.
Stayed 3 nights in Oct 2022
Response from Pierre on 19 Oct 2022
Thank you so much Ben,You have such a nice family !!We hope to welcome you again :DSincerely,Pierre

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor and very clean. Cute boutique type hotel. Smaller rooms but a good size based on Paris standards. Breakfast wasn't really worth the money in my opinion but overall a great experience.
Stayed 1 night in Sep 2022
Response from Nabill on 29 Sept 2022
Thank you for your positive review. We are delighted that our services met your expectations. We do our best to satisfy customers.

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2022
Response from Pierre on 19 Oct 2022
Thank you for coming :DHope to see you back !

10/10 Excellent

jeanne, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2022
Response from Nabill on 29 Sept 2022
Hello, Thank you for taking the time to leave a review regarding your experience at our hotel.

6/10 Okay

Dominique

Disliked: Cleanliness, property conditions & facilities
This hotel could have been called a gem in an area which is not. Small place, well conceived, original. Unfortunately it is poorly maintained, my room has been maybe vacuumed once… The elevator had things on the floor which have been half removed days later, after I complained to the desk about how not clean this place was. Next to the elevator, a corner were it shows crumbs and dust and traces of cups and glasses. Inside the elevator the walls are dirty. The good news is the breakfast area, with a pleasant person in charge, is well maintain with a good and generous buffet. The sink in my bathroom was clogged and I mentioned it to the most impolite man I could meet. His answer was “let me know if it goes overboard” and raising his voice. He thought he could be disrespectful because been an older woman with no husband at my side. The other staff were all pleasant and helpful. This hotel is nice but there is no supervision. A few more years, and it will be a place going down the hill. Hopefully not, I wish this hotel the best Dominique
Stayed 8 nights in Aug 2022
Response from Nabill on 29 Sept 2022
Hello, Thank you for taking the time to leave a review regarding your experience at our hotel. We do our best to satisfy customers. So sorry that wasn't the case for you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable Train Station Location
We booked Hotel Lucien & Marinette in a triple room for one night in order to make easy train transfers the next morning. The room was very clean and cute. There is a safe and small refrigerator in the room, along with a water boiler and mugs for tea or coffee. There is a market across the street if one needs to purchase food, and a bakery down the street. The neighborhood has a lot of people walking around with suitcases arriving/departing the train station.
Stayed 1 night in Aug 2022
Response from Nabill on 29 Sept 2022
Thank you for your very positive review. We are delighted that our services met your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished, great service, would return
The service was excellent, with the receptionist immediately taking action when the air-conditioning wasn't working at it's best. The hotel is newly refurbished, clean and the staff helpful. I usually don't consider the "Gare du Nord" area to stay, but would definitely consider Lucien & Marinette again.
Stayed 1 night in Aug 2022
Response from Nabill on 29 Sept 2022
Thank you for your very positive review. We are delighted that our services met your expectations.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with some quirks
The hotel is very cute, with unique designs. The space is good, beds are comfortable. No kleenex in the rooms, which isn't a major problem but possibly the first time I've encountered that in a hotel. And while our room was great, there was a very distinct slope from one side of the room to the other, and the carpeting in the hotel has a very busy pattern - combined to make me more than a little motion-sick the entire time. Someone else in our group in a different room & building said they felt like they were on a cruise ship. Not sure what causes that for all of us. Location is great for proximity to 2 train stations, easy access to metro & busses, but it is quite a ways from any of the typical tourist areas. One last note - didn't impact us fortunately, but doesn't seem that the hotel would be handicap-accessible for anyone who can't do steps. They are everywhere, from the entry to the exits of the elevators (which stops between floors).
Stayed 2 nights in Aug 2022
Response from Nabill on 29 Sept 2022
Hello, Thank you for taking the time to leave a review regarding your experience at our hotel. We do our best to satisfy customers.

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very warm reception. The room was as described and a big bigger than expected. Only complaint no tea and the luggage storage was to full to put our suitcases in. Also it’s not secure so anyone can take your bags. Great air conditioning ! And easy access to tube and train station
Stayed 1 night in Jul 2022
Response from Nabill on 29 Sept 2022
Hello, Thank you for taking the time to leave a review regarding your experience at our hotel. We do our best to satisfy customers.

6/10 Okay

Louis

Liked: Cleanliness, staff & service, amenities
Very convenient location for gares du Nord and de l'Est. AC in my room didn't work and nobody able to fix it. The room was small but quite well appointed. The elevator stops between floors.
Stayed 1 night in Jul 2022

8/10 Good

Joseph, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and helped with sightseeing information. Hotel was quiet, allowing for relaxation at the end of a busy day.
Stayed 3 nights in Jun 2022
Response from Pierre on 29 Jun 2022
Thank you so much for beeing our guest. Hope to welcome you back. Sincerely, Pierre

10/10 Excellent

MARIANELA, MIAMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, spacious room, clean and friendly staff.
Stayed 3 nights in Jun 2022
Response from Pierre on 27 Jun 2022
Many thanks for your feedback. Happy to know that you had a great time with us. We cannot wait to welcome you again. Regards

10/10 Excellent

Brandie

Stayed 1 night in Jun 2022
Response from Pierre on 27 Jun 2022
Many thanks for your feedback. Happy to know that you had a great time with us. We cannot wait to welcome you again. Regards

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Pierre on 27 Jun 2022
Molte grazie per il tuo feedback. Felice di sapere che ti sei divertito molto con noi. Non vediamo l'ora di accogliervi di nuovo. Saluti

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute boutique hotel. We had a room facing into the courtyard which was very quiet so you don’t hear street noise. Only negative I can say is that I wish there was a kettle in the room for coffee and tea.
Stayed 2 nights in May 2022
Response from Pierre on 27 Jun 2022
Many thanks for your feedback. Happy to know that you had a great time with us. We cannot wait to welcome you again. Regards