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Hello Mark;Thank you for your comments following your stay at the B&B HOTEL Saint Denis Porte De Paris. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service.We look forward to welcoming you again. Please accept our warmest regards.
Bonjour; Merci d'avoir pris le temps de partager votre avis avec nous. Même si nous aurions préféré que votre expérience soit plus agréable, vos commentaires et impressions sont très importants pour nous, car ils nous aident à améliorer nos services de jour en jour. La satisfaction du client est notre priorité, mais il semble que cette fois nous n'y sommes pas parvenus. Si vous nous donnez l’opportunité de regagner votre confiance, nous serons heureux de vous offrir le meilleur dont nos clients profitent chaque jour. Cordialement K.Nourdine
Bonjour Jakub,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
8/10 Good
Xaver
22 Oct 2023
Liked: Cleanliness, staff & service
Xaver
Stayed 1 night in Oct 2023
Response from Anissa on 3 Nov 2023
Bonjour Xaver,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.
10/10 Excellent
Barbara
22 Oct 2023
Barbara
Stayed 1 night in Oct 2023
Response from Anissa on 3 Nov 2023
Bonjour Barbara,Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B HOTEL Saint Denis Porte De Paris. Vos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !
Simple, quality 3* hotel with good service. While not in an upmarket area, good location for 30 minute walk to Stade de France.
Gar
Stayed 1 night in Oct 2023
Response from K.Nourdine on 17 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Sean
14 Oct 2023
Sean
Stayed 1 night in Oct 2023
Response from K.Nourdine on 17 Oct 2023
Bonjour cher client, Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B HOTEL Saint Denis Porte De Paris. Vos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes. A très bientô
We have stayed in other B&B Hotels and really liked them but we were disappointed in this one. The staff were unhelpful when we asked for an extra pillow, trainee reception staff were not very friendly. The area outside was not clean and we felt unsafe walking home from the Stade de France.
Leah
Stayed 2 nights in Oct 2023
Response from K.Nourdine on 17 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
10/10 Excellent
Victor, Surrey
Travelled with partner
26 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Well located and easy to access.
Victor
Stayed 1 night in Sep 2023
Response from K.Nourdine on 1 Oct 2023
Dear Guest, hank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely
I booked a room for the same night and was happy with the clean room and service!
Fatima
Stayed 1 night in Sep 2023
Response from K.Nourdine on 16 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B saint denis porte de paris lors d'un prochain séjourK.Nourdine
6/10 Okay
Isabella
Travelled with partner
9 Sept 2023
Disliked: Amenities
Basic hotel. Very small space. Area was not great or safe at night.
Isabella
Stayed 2 nights in Sep 2023
Response from K.Nourdine on 16 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
Everything was good except the breakfast. It’s was not too bad but some vegetarian hot food option need to be look at to add some more vegetarian items like sausage or halal meet sausage.
Khondoker m
Stayed 1 night in Sep 2023
Response from K.Nourdine on 9 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
It was lovely so comfortable the only complaint is cleaners knock on the door 9am when you have to be out for 12 this is annoying shouldnt come till you have left.
Vivien
Stayed 1 night in Jul 2023
Response from K.Nourdine on 3 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Bonjour Jack,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
Hello David,It was a real pleasure to welcome you.Thank you for taking the time to share your feelings following your stay in our establishment.All your comments and suggestions are welcome to help us adapt our services to your needs.Looking forward to the pleasure of welcoming you again.
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
6/10 Okay
Asaad
Travelled with partner
6 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Ac didnt work and area was noisy if you open the windows.
Asaad
Response from K.Nourdine on 10 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
10/10 Excellent
C
2 Jun 2023
C
Stayed 2 nights in May 2023
Response from Nora on 4 Jun 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
4/10 Poor
Wilda
Travelled with family
29 May 2023
Disliked: Cleanliness, staff & service
The property itself was meh. Only two small pillows in the room asked for additional and they do not have. Only three towels, mat and 2 bath towels. Asked about dining and were immediately told about a kiosk they have at lobby to order delivery and that it had many options. We asked about walking distance and immediately responded it was not too safe especially at night. We ended up ordering from kiosk which has only about six options and are not the best. We got delivery wrong too.
Bottom line- do not recommend due to extremely limited services plus area is totally unsafe.
Wilda
Stayed 2 nights in May 2023
Response from K.Nourdine on 3 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
Very good basic accommodations, good the Stade De France … area around hotel not very clean/comfortable.
James
Stayed 3 nights in May 2023
Response from K.Nourdine on 27 May 2023
Dear Sir, Thank you for taking the time to share your opinion. Alerted by your remarks, we brought in a pest control company to inspect the room you occupied, as well as the adjoining rooms. The expertise revealed the presence of bedbugs and the rooms were therefore treated.This company has explained that the presence of these insects is in no way related to a lack of hygiene or cleanliness on the hotel and that there is no preventive treatment to combat this scourge.We apologize for the inconvenience, and we will apply our "Remboursé et Invité" Guarantee.We thank you for alerting us and hope to welcome you again in better conditions.
Great Hotel, Clean and Modern. Staff very Friendly and Helpful
Alvin
Stayed 6 nights in May 2023
Response from Aleksandra on 18 May 2023
Good morning,Thank you for taking the time to express your opinion regarding your stay at the B&B HOTEL Saint Denis Porte De Paris.Your positive comments are a real encouragement for the whole team and we are delighted that your stay with us has lived up to your expectations.See you soon !
6/10 Okay
Gerald
30 Apr 2023
Gerald
Response from Aleksandra on 22 May 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception
6/10 Okay
Chee Woh
Travelled with group
9 Mar 2023
Liked: Cleanliness, staff & service
Security key lock at the main and room door lock.
Chee Woh
Stayed 2 nights in Mar 2023
Response from Ahlem on 15 Mar 2023
Hello Chee Woh,It was a real pleasure to welcome you.Thank you for taking the time to share with us your feelings following your stay in our establishment.All your comments and suggestions are welcome to help us adapt our services to your needs.Looking forward to the pleasure of welcoming you again.
The hotel and the people working in it are great. That said, the area around the hotel is dirty. No what I was expecting from a first world city.
Juan
Response from AB on 26 Dec 2022
Hello Juan,Thank you for giving us these few moments to give us your opinion regarding your stay at B&B Hôtel Saint-Denis Porte de Paris.Your feelings are essential and strengthen us in our desire to remain ever more attentive to the well-being of our customers.Indeed, we have taken note of your remark.Please know that we have proven every effort to ensure that you have seen the improved improvements on a future stay.
Hello dear customer,Thank you for taking the time to express your opinion about your stay at the B&B Hotel SAINT DENIS PORTE DE PARIS. Your positive comments are a real encouragement for the whole team and we are delighted that your stay with us was up to your expectations.See you soon!
We very much enjoyed our stay at this hotel. There is a metro stop basically across the street connecting you to all the major metro and bus lines. Michael welcomed us at check-in and was very helpful in helping us find our way around the city. We planned to go to Disneyland Paris the next day and he printed out and highlight the direction for us making it super easy!
Guneet
Stayed 3 nights in Sep 2022
Response from Ahlem on 25 Sept 2022
Hello Guneet,Thank you for your comments following your stay at the B&B Hotel SAINT DENIS PORTE DE PARISIt is with great pleasure that we receive your compliments.Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.Looking forward to welcoming you again, we ask you to believe in the expression of our best feelings.
Bonjour,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.
Bonjour Jane,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
Ahlem
Air conditioned room was a great bonus in a heatwave.
Dawn
Stayed 2 nights in Jul 2022
Response from Ahlem on 26 Jul 2022
Dear Dawn,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
Safwan, dubai
11 Jul 2022
Disliked: Staff & service, amenities
The area where the hotel is, didn’t feel safe. There are very few staff, not enough to attend to the guests. All in all, wasn’t a pleasant stay.
Safwan
Stayed 1 night in Jul 2022
Response from Ahlem on 21 Jul 2022
Hello Safwan,
You were kind enough to submit your opinion and comments relating to your stay at the B&B Hôtel SAINT DENIS PORTE DE PARIS.
A big thank you, because your comments are precious to us, they are a source of perpetual improvement.
You did not experience during your stay the level of quality that meets your expectations, we apologize. We will try in the future to satisfy you as well as possible by doing what is necessary to improve the various points that you have underlined in your opinion.
See you soon
Best,
10/10 Excellent
Amie
10 Jul 2022
Amie
Stayed 1 night in Jul 2022
Response from Ahlem on 21 Jul 2022
Bonjour Valérie,
Nous sommes ravis que vous ayez apprécié votre séjour au B&B Hôtel SAINT DENIS PORTE DE PARIS.
La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de recevoir des avis comme les vôtres.
Au plaisir de vous accueillir lors d'un prochain séjour
Bonjour MERLOS,
Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.
La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de recevoir des avis comme les vôtres.
Au plaisir de vous accueillir au B&B hôtel Saint Denis Porte de Paris lors d'un prochain séjour.
Bonjour Oey Oy,
Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.
La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.
Au plaisir de vous accueillir au B&B hôtel Saint Denis Porte de Paris lors d'un prochain séjour
8/10 Good
D
16 May 2022
D
Stayed 2 nights in May 2022
Response from Ahlem on 18 May 2022
Bonjour cher client,
Nous sommes ravis que vous ayez apprécié votre séjour au B&B Hôtel SAINT DENIS PORTE DE PARIS.
La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de recevoir es avis positifs comme les vôtres.
Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !
4/10 Poor
Jaswinder
6 May 2022
Jaswinder
Stayed 1 night in May 2022
Response from Ahlem on 9 May 2022
Bonjour Jaswinder,
Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel.
Nous regrettons que nos prestations n'aient pas répondu à vos attentes.
A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité.
En espérant vous revoir prochainement dans notre hôtel.
Bonjour,
Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.
La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.
Au plaisir de vous accueillir au B&B lors d'un prochain séjour.
It is a nice hotel however they don’t have few essential things.
Napkins, plastic silverware or plates
william
Stayed 2 nights in Mar 2022
Response from Ahlem on 14 Mar 2022
Hello William,
It was a real pleasure to welcome you. Thank you for taking the time to share your feelings with us.
All your comments and suggestions are welcome to help us adapt our services to your needs.
Looking forward to welcoming you again, we wish you a good day.
Bonjour Raphae,
Nous sommes ravis que vous ayez apprécié votre séjour au B&B Hôtel SAINT DENIS PORTE DE PARIS.
La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres.
Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !