Hotel staff were very friendly. They always are available to return your key if you are out late into the evening. The hotel rooms are small but well outfitted with good, e.g., bathroom fixtures, plenty of hot water, etc. Room was very comfortable with nice french window that can be opened. Not AC but there is heat. Even in a warm July, using the fan in the evening brought cool air into room. The stairway winds up for 4 floors. If one were large, it could become a challenge, I would think.