I came here with a baby on my arms at 3am after a new year’s celebration , specifically to have a peacful night and not drive home at night. I reserved the room well in advance. I also checked in online couple of hours prior me coming in. They messed up and it turned out the gave my room to someone else. Someone literally came and sign a paper with my name on top of that paper. That means if that person ate something or got something from a hotel , it couldve ended up on my card. They did not ask their ID! And the front desk guy refused to wake them up saying it was a middle of the night. And we were standing with baby in the middle of the night. The guy could not give me another room for like 40 minutes. He gave me a different room but with one bed. And we needed two beds.
Needless to say we had sleepless night. I complained to a manager over the email. He never replied. They cared about customers who signed without ID under my name but they could care less about us with a baby. No words.