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Reviews of Laketown Wharf by Royal American Beach Getaways

3.5 out of 5
Laketown Wharf by Royal American Beach Getaways
9902 South Thomas Drive, Panama City Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 54 reviews" "
Rating 8 - Good. 17 out of 54 reviews" "
Rating 6 - Okay. 9 out of 54 reviews" "
Rating 4 - Poor. 4 out of 54 reviews" "
Rating 2 - Terrible. 5 out of 54 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The condo and facility was nice. However, the wait for the elevators was awful and the staff were rude.
Stayed 7 nights in Jun 2022
Response from Royal American Beach Getaways on 26 Jun 2022
Thank you

6/10 Okay

Alexis, Hull

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was an all right stay. until you have to stand in an unnecessary line waiting to get parking pass it needs to be a quicker way than that and unnecessary showing wristbands to guard when you have your parking permit in your windshield
Stayed 3 nights in Apr 2022
Response from Royal American Beach Getaways on 7 May 2022
Thank you

8/10 Good

Damekia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Condos are very nice but could use a bit of extra care in cleaning thoroughly. Lots of conveniences located on the property and within close proximity. Resort is large so be prepared for a long wait at the elevators. Remote check in seemed to serve no purpose as I had to submit the information again upon arrival. Overall I would stay at this property again.
Stayed 4 nights in Apr 2022
Response from Royal American Beach Getaways on 17 Apr 2022
Thank you for your comments.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
wont return
will not stay again unit 1230 was very outdated unit 1330 above every night had to call security at 2:30am security was awesome! was locked out of room 15 mins before check out. 30 mins later & 5 calls later got a temp code to door so we could remove our 2 final pieces of luggage. patio chairs broken at pool glass table broken in unit patio
Stayed 3 nights in Mar 2022
Response from Royal American Beach Getaways on 17 Apr 2022
Thank you for your comments. Will be referred to Management.

10/10 Excellent

Demetrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was dope
Stayed 7 nights in Mar 2022
Response from Royal American Beach Getaways on 17 Apr 2022
Thank you

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great! Loved the stay and all the amenities. Our only complaint was that we reached out to the rental agency twice to inquire about an additional night- with no response. Their loss I suppose.
Stayed 2 nights in Dec 2021

2/10 Terrible

Serina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
ABSOLUTELY HORRIBLE! The bed was broken, the toilet was broken. Literally had to put a mattress on the floor because they wouldn’t do anything about the bed being broken. Entire condo was absolutely disgusting! 0/10 recommend!!!
Stayed 5 nights in Nov 2021

2/10 Terrible

Karla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water our entire stay even after contacting customer service twice. The beds were extremely uncomfortable as well. Pest is a huge issue at this property.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs, mold and THE WORST Costumer service. Do not rent this property they are infested with bedbugs in the entire apartment. They don’t look like they do a good job cleaning either, there is mold in both showers, the bed are very old and uncomfortable one of them is loose it feels like you going to fall. Their costumer service doesn’t help at all they just tell you “ you can leave the property if you don’t like like it but you won’t get a refund “
Stayed 5 nights in Jul 2021

8/10 Good

Store

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Your Comments We rent condos for vacation regularly. This was the first one that was not up to our standards. One dish towel for 10 days, 2 bathrooms with barely enough toilet paper for a day or 2, floors not swept before arrival, dirty refrigerator, limited towels including one hand towel for 10 days. Bath tub in second bedroom very dirty. Most condos we stay at have condiments to use none here . Anything we wanted to watch on tv had to go through the infinity app so we couldn’t watch much and the worst thing about lake town wharf is that I wear a leg brace and had to do 12 flights of stairs several times after waiting 10-15 minutes for an elevator to show up full of people so I couldn’t get on. We won’t be back to this complex ever again
Stayed 10 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Parking could've been set up better
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Stayed 2 nights in May 2021

8/10 Good

Sammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lakeview condo
The condo was very nice only thing that was wrong was the lack of cooking pans and WiFi. Other than that it was excellent will book again.
Stayed 3 nights in Oct 2020
Response from Celeste O'Neil on 2 Dec 2020
Thank you for your recent stay with us. We are happy to hear you had a wonderful Beach Getaway. We look forward to your next vacation with Royal American Beach Getaways.

6/10 Okay

molly l.

Liked: Cleanliness
Our stay for the weekend
There was 0 response from property manager. After multiple emails sent, VRBO messages, etc., we never received one response. We tried adding an extra night to our booking and had to go to the welcome center in PCB to do so, and then it took over an hour for them to confirm with property manager if we could do so.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020
Response from Celeste O'Neil on 2 Dec 2020
Thank you for your recent stay with us. We are happy to hear you had a wonderful Beach Getaway. We look forward to your next vacation with Royal American Beach Getaways.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rm 1903
We had a wonderful 4 night stay in room 1903!! Pros.. Beautiful view of both the gulf and the lake. Theres a gator that lives there. Washer and dryer in the room. Fridge has an ice dispenser on thr front. Convenient to everything! And we got to check in early!! Cons.. the walk from the parking garage to the room is really far!! If you are traveling w an elderly or disabled person, it might be a bit much for them. There was only 2 blankets in the whole room so bring yours! This is our 2nd time staying at The Wharf and we will be back!!
Stayed 4 nights in Sep 2020
Response from Celeste O on 11 Oct 2020
Thank you for your recent stay with us. We appreciate your feedback on the unit and property. We look forward to your next beach getaway with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
i loved and enjoyed the balcony views from either side of the condo. i did not like that the elevators didnt work on our departure and had to take the stairs from the 12th floor. other than that the stay was joyful and pleasant. will definitely be booking again for next year
Stayed 3 nights in Sep 2020
Response from Celeste O on 11 Oct 2020
Thank you for your recent stay with us. We are happy to hear you had a wonderful beach getaway. We look forward to your next beach vacation with us.

6/10 Okay

Jennifer, Atlanta

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Elevators are slow. One was completely down. On a holiday weekend, this should have been taken care of immediately.
Stayed 4 nights in Sep 2020
Response from Celeste O on 11 Oct 2020
I am sorry to hear you had issues with the elevators during your stay. I will be sure to send and email to the HOA so they can look into this.

8/10 Good

Micah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The condo itself was nice and clean. It was hard to figure out how to get to the room from the parking deck and there wasn’t anyone offering any help. Once we found the room, it was nice and cool, but at about 10pm something changed and the thermostat didn’t seem to work.
Stayed 2 nights in Aug 2020
Response from Celeste O on 12 Aug 2020
Thank you for your recent stay with us. We are happy to hear you had a good stay with us. I am sorry to hear you were having issues with your A/C. Did you call us so we could have taken care of it for you?

10/10 Excellent

rinardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
I love this place so much that I come here ever six months now
Stayed 6 nights in Jul 2020
Response from Celeste O on 12 Aug 2020
Thank you for your recent stay with Royal American Beach Getaways. We are so happy to hear you had a wonderful stay. We look forward to your next beach getaway.

10/10 Excellent

Verified traveller

Travelled with family
Disliked: Cleanliness
Beautiful room but the floors need scrubbing bad.
Stayed 6 nights in Jul 2020
Response from Celeste O on 12 Aug 2020
Thank you for your review. I am glad to hear you had a good stay with us. I will be sure to pass this review to our housekeeping manager so we can make sure the issue you had with the floor gets taken care of.

6/10 Okay

MaryRiddle, Lewisburg, Tennessee

Travelled with family and small children
Liked: Cleanliness, amenities
The condo was clean. But the dryer took all day to dry and the oven would only work on bake. They didn’t have proper cookware. The bed in the front room was very unstable.
Stayed 6 nights in Jun 2020
Response from Celeste O on 12 Aug 2020
Thank you for staying with Royal American Beach Getaways. We appreciate your feedback. We have installed a new dryer in the unit. I will pass on the rest of your concerns to our maintenance department so we can get these addressed.

4/10 Poor

Frank

Travelled with family
Disliked: Cleanliness, room comfort
Dirty and rundown
This place has seen its better days. When it was originally built years ago, it was probably very nice, but it's in a state of disrepair and it doesn't look like there's any intention of maintaining it well. The elevators hardly work and when they do, they are extremely slow. The property feels dirty and unmaintained. It doesn't seem like the cleaning crew pays much attention. There were multiple light bulbs out in our unit with no one to call to replace them. The communication was terrible and we were supposed to receive a welcome packet/parking slip/and wrist bands to move freely around the property and they never came. This entire property is rundown and dirty. It's poorly managed and needs real attention to bring it back to what was once probably a nice facility.
Stayed 3 nights in Jun 2020

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, room comfort
Great time
There were not enough wrist bands or parking passes to accommodate all of us. Elevators were slow and packed bc two were broke. Great view, great location, hotel was beautiful.
Stayed 2 nights in May 2020

8/10 Good

Jerry

Travelled with family
Liked: Staff & service, room comfort
Stayed 6 nights in Oct 2019
Response from Celeste O on 2 Apr 2020
Thank you for your recent stay with us. We are happy to hear you had a wonderful stay. We look forward to your next beach getaway.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice condo, with a few issues
Not enough room here to write the whole nightmare story of our check in process!! While the condo was beautiful, clean, convenient and had gulf views from 19th floor, it was seriously lacking some cooking utensils. Plenty of all gadgets but no scissors, only 3 pots one of which was very large for pasta type of dish only. Not enough spoons (only 4). We had to keep washing by hand or dishwasher which wasn't washing them clean. We found 3 dirty dishes on the shelf from the time before we checked in. Asked front desk for scissors, never turned up after 3 days. Had issues with hot water, had to call twice and the nice elderly gentleman came and fixed it. Had to unclog main bathtub as water wasn't draining at all. TV was smart it said but we couldn't find Netflix, amazon apps to use our own accounts to watch movies.
Stayed 3 nights in Dec 2019
Response from Celeste O on 1 Jan 2020
I am sorry to learn that your recent stay with us did not meet your expectations. I am glad you brought these issues to our attention. We are always striving to improve out service and product, and guest feedback helps us to do that.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved my visit. I'm coming back to visit. I had a wonderful time.
Stayed 4 nights in Nov 2019
Response from Celeste O on 1 Jan 2020
Thank you for staying with us. We look forward to your next visit.

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Great location around everything nice parking and good clean rooms
Stayed 3 nights in Oct 2019
Response from Celeste O on 15 Nov 2019
Thank you for your recent business and for the positive feedback you provided Royal American Beach Getaways. We are always striving to improve our service and product, and guest feedback helps us to to that. We look forward to your next vacation with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The condo was amazing! Very comfortable and pretty!
Stayed 3 nights in Oct 2019
Response from Celeste O'Neil on 25 Oct 2019
We are happy to hear that you had an amazing stay with us. We look forward to your next vacation.

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Very clean. Would stay again.
Stayed 6 nights in Sep 2019
Response from Celeste O'Neil on 25 Oct 2019
Thank you for your kind review. We are happy to hear that you had a great stay with us. We look forward to your next vacation with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Celeste O'Neil on 12 Jul 2019
Thank you for your feedback. We appreciate your business.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Close to the beach, elevators didn’t work properly beds very uncomfortable,dryers didn’t work
Stayed 3 nights in May 2019
Response from Celeste O'Neil on 12 Jul 2019
We are sorry about the issues you have experienced during your stay. We do try and fix any issues that come up, in a timely manner.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The view was nice all the way around. The condo was nicely furnished.
Stayed 2 nights in May 2019
Response from Celeste O'Neil on 12 Jul 2019
Thank you for your feedback. We appreciate your business.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Good vacation. Mediocre room.
I think the unit may have had bed bugs. My fiancé has bite marks on her backside. The walls needed painting.
Stayed 2 nights in May 2019
Response from Celeste O'Neil on 12 Jul 2019
We are sorry about any issues you may have experienced. We do check for bed bugs on all of our units each day as our guest check out. Did you report the issue to the staff during your stay. We try and fix any issues that come up, in a timely manner.

4/10 Poor

Verified traveller

We’ve stayed at Laketown Warft several times during and after spring break but this time was the worst of all. The carpet was dirty, stains on wall and not to mention mildew in the bathrooms. The make matters even worse there was only one elevator working!
Stayed 2 nights in Apr 2019
Response from FDM JAMES on 30 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very well kept and clean. It was quiet which I was not expecting since it was spring break but it was very relaxing. Sadly, check in was a little hectic. I had to check in at two different locations. The security also forgot to view our IDs so he chased us down as we headed up to our room. Additionally, as we were leaving we went to look for luggage carts and there were none to be found. We asked the front desk and they said they couldn't help us. It was a little odd. Either way, we had to carry all of our luggage back to the car. One other inconvenience is how far our condo was from the North Parking Garage which is where we had to park. We were at the complete opposite side of the condo, and the place is very large. But the individual condo itself was great. It was quiet and we couldn't hear any neighbors around us. The view was gorgeous.
Stayed 6 nights in Mar 2019
Response from FDM JAMES on 30 Apr 2019
Thank You for Choosing Royal American Beach Getaways for your Lodging Needs.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love everything about it property was great, clean, comfortable, & i enjoyed my stay. Only thing i didn't care for was the elevators waa slow
Stayed 2 nights in Mar 2019
Response from FDM JAMES on 30 Apr 2019
Thank you for Choosing Royal American Beach Getaways for Your Lodging Needs.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get a condo at lake wharf we were given a very old and dilapidated unit. The pools and spas were closedown and we were not informed at check in. Our keys were not working properly so went back to the office and found out we were given wrong unit and others were due in the unit. That same day. We had to move to another unit which was very nice. However on check out day started bringing belongings to the car at 9 am and went back to room and was locked out. Check out was at 10a. It’s a good thing a family member was still inside the unit or we would have been stuck. There are no guest relation staff at the location.
Stayed 3 nights in Feb 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The Condo that we stayed in from the Laketown Wharf was amazing!! It was perfect for what we needed it for and very affordable. My Crew was staying there for a job that we had in Panama City, but they felt like they were on vacation because of everything being so nice. They had an amazing view, the room was clean and bigger than expected, they even provided towels for the bathroom, which was nice since a lot of people don't think about stuff like that! We will definitely be back, whether for Business or Vacation!
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Our condo was nice and only issue with it was our ac went out in the middle of the night and it got really hot. It ended up coming back on before they even looked at it but it was taken care of. Because this property also has condo owners, we were only allowed to park in the garage on the opposite side of the building where our unit was located. It was a VERY long walk and was very difficult with all of our luggage. Any time we wanted to go somewhere, on foot or not, we had to walk forever just to get out. No ac in elevators. I also don’t recommend the candy shop located on the property. Not very good and overpriced. Go somewhere else for ice cream! Overall, our stay was fine. Just a couple of things to mention.
Stayed 2 nights in Sep 2018
Response from Katherine on 20 Sept 2018
Thank you

8/10 Good

Victoria

Beach trip
Despite hurricane Gordon our stay was great! The kids splash pool was great for the kids!
Stayed 3 nights in Sep 2018
Response from Woody on 12 Sept 2018
Glad you all enjoyed your stay with us

10/10 Excellent

ryan

Excellent place
Great location, great views (19 floor), the tv in the living room wasn’t hooked up but no worries I plugged the HDMI cable back in. Will return there again. Place was nice and clean and surprisingly quiet. I think they could use more front desk help though.
Stayed 1 night in Aug 2018
Response from Woody on 12 Sept 2018
Thank you for your input as we strive to better our guest services

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice hotel but it was too loud, not right on the beach, too crowded, not enough elevators. I spent way too much time waiting for an elevator. Absolutely not enough safety features for being a high rise.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lagoon view is the best
This resort was amazing; our condo faced the lagoon and my brother condo faced the ocean. Both we excellent views; but, his view costed him about $500 more. After visiting each others condos and checking out the views we all agree the lagoon side is much better. On the weekends the resort has a small group singing and playing music on the board walk. It was nice to sit on the balcony and relax to some nice tunes.
Stayed 7 nights in Jun 2017

2/10 Terrible

Oscar M.

Place was very nice , reservation system A DISASTER
reservation sistem is a disaster !!!!!!!!!!!!, however the place and are beautifull
Stayed 2 nights in Feb 2017

6/10 Okay

nikki, cincinnati

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stinky
The room smelled like straight body odor. There was also no wifi which in my opinion is unacceptable and unheard of at this point in 2016. I don't think I would stay here again. For the money, I could find somewhere a little more accommodating.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort