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Reviews of Holiday Inn Resort Panama City Beach, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Panama City Beach, an IHG Hotel
11127 Front Beach Road, Panama City Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1011 reviews" "
Rating 8 - Good. 193 out of 1011 reviews" "
Rating 6 - Okay. 53 out of 1011 reviews" "
Rating 4 - Poor. 30 out of 1011 reviews" "
Rating 2 - Terrible. 22 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience but the rooms did not get cleaned. They only took out the trash in the bathroom and by the door, and replaced the towels. Of course there was sand in the room from us going to the beach but we didn't make an issue out of it. And I wish I would have known that we had to be on the 1st floor because we selected a room with bunk beds, the view was horrible and they were doing construction right outside the window. As far as food we only had pizza which was good and the chicken tenders on the kids menu were decent as well. I would recommend!
Stayed 3 nights in Apr 2024

10/10 Excellent

LaDonyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vist was amazing, the only complaint was the timer on the lights in yhe bathroom. Other than that we had a great time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Apr 2024

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently beach front, each room has oceanfront views.
Stayed 4 nights in Apr 2024

8/10 Good

Becky

Travelled with group
Liked: Cleanliness, staff & service, amenities
I didn't like waking up to a cockroach in my room and when I told the front desk they just blew it off. I have a picture of it and it wasn't a small one. The breakfast was very expensive and The resort fee was expensive and wasn't disclosed when I booked the room. Wasn't expecting an additional charge of $144.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024

10/10 Excellent

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Last time we stayed there was a shuttle to the parking lot. Disappointed that this service was not available as my husband has health conditions.
Stayed 6 nights in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Eboni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well upkept. The rooms are clean and comfortable. The staff offers smiles and greets guest. The breakfast was delicious too
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 25 Apr 2024
Hello Eboni,Thank you for joining us and sharing your experience! Our team is delighted you enjoyed the cleanliness and comfort of your room and a delicious breakfast! It was a pleasure having you as a guest, and we appreciate your kind words. We would love to welcome you back in the future!See you at the beach!

8/10 Good

Matthew

Great views
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 24 Apr 2024
Hello Matthew,Thank you for joining us! We are delighted you enjoyed the gorgeous beachfront views! Our team would love to welcome you back!See you at the beach!

4/10 Poor

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have never experienced such inflexible managerial staff when an unexpected change in plans occurred half way through my stay. Do better holiday inn.
Stayed 2 nights in Apr 2024
Response from Cheyenne G. on 19 Apr 2024
Hello Jennifer,Thank you for choosing our resort as your destination and sharing your experience. All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. Guest satisfaction is one of our top priorities, so we are disappointed to know you did not leave with that experience. We apologize for the inconvenience and would love to hear more about how we could improve your next visit. Best Regards,

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean , up to date. Greats views and access to beach. Pool area outstanding for adults and kids.
Stayed 7 nights in Apr 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Roger,Thank you for joining us and sharing your experience! Our team is delighted you enjoyed the gorgeous gulf front view and all the property's amenities. It was a pleasure to have you as a guest, and we hope you will revisit!See you at the beach!Cheyenne G.

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Alana,Thank you for the excellent review! It was a pleasure to have you as a guest, and we hope you will revisit!See you at the beach!

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Amy,Thank you for joining us and sharing your overall experience! Our team is delighted you enjoyed your stay and would love to welcome you back!See you at the beach!

6/10 Okay

Imran

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dated. Poor service
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Imran,Thank you for choosing our resort as your destination and sharing your experience. All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. Guest satisfaction is one of our team's top priorities, so we are disappointed to know you did not leave that impression. We would love to know how we could improve your next stay.See you at the beach!

8/10 Good

Candice

Travelled with family
Nice and clean
Stayed 2 nights in Apr 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Candice,Thank you for joining us! Our team is delighted you enjoyed the property's cleanliness and would love to hear more on how we could improve your next visit!See you at the beach!

10/10 Excellent

Rocymar

Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on first week of April and the heated pool was so comfortable. The resort is oceanfront and lots to do. Polynesian fire and dance was so awesome. Would definitely recommend to anyone.
Stayed 2 nights in Apr 2024
Response from Chollinger on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Jennifer,Thank you for the perfect rating! Our team would love to welcome you back!See you at the beach!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!!! Friendly staff!! Fun!!!
Stayed 3 nights in Apr 2024
Response from Chollinger on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sherita

Stayed 3 nights in Apr 2024

10/10 Excellent

Kristi

Travelled with partner
Liked: Amenities
Great
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 7 Apr 2024
Hello Kristi,Thank you for joining us and sharing your experience! We are glad you enjoyed the resort and would love to have you revisit!See you at the beach!

6/10 Okay

Nicole

Travelled with family and small children
Liked: Amenities
This was our second time staying at this property. This time, the staff was so busy, they just couldn’t be bothered to be friendly. They were not mean or rude, just dismissive. The rooms were tidy, but there was some mold in the bathroom. A lot of things just seemed unkept. We were disappointed to see a lot of things that needed updating last year were the same this year. Nice convenient location. Great beach, very clean. Pool is actually heated, which was great! They give you towels at the pool. Not too many children’s activities and the ones that were scheduled were very short in duration. We wanted to take part in the bonfire one night and asked for the cost of a s’mores kit - $15! For a pack of $12 (you could sit at the fire without a kit). Overall, it was a nice stay, just small details that made it less pleasant.
Stayed 3 nights in Apr 2024
Response from Chollinger on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 6 nights in Mar 2024
Response from Cheyenne G. on 7 Apr 2024
Hello Timothy,Thank you for choosing our resort as your destination and sharing your experience! Our team is delighted you enjoyed all the property has to offer and hope you will revisit!See you at the beach!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cheyenne G. on 7 Apr 2024
Hello Max,Thank you for the perfect rating! We hope you will revisit!See you at the beach!

10/10 Excellent

Latrice

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Daughter had a great time
Stayed 1 night in Apr 2024
Response from Cheyenne G. on 2 Apr 2024
Hello Latrice,Thank you for joining us and sharing your recent experience! As a family-friendly resort our team is delighted you and your daughter had a great time! We hope you will choose to revisit!See you at the beach!

10/10 Excellent

Dametrius

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 3 nights in Mar 2024
Response from Cheyenne G. on 2 Apr 2024
Hello Dametrius,Thank you for choosing our resort as your destination and sharing your experience! Our team is delighted you enjoyed a peaceful visit and would love to welcome you back!See you at the beach!

10/10 Excellent

Farah

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cheyenne G. on 1 Apr 2024
Hello Farah,Thank you for joining us and sharing a perfect rating! Our team appreciates you as a guest and would love to welcome you back!See you at the beach!

4/10 Poor

John

Travelled with family
Disliked: Staff & service, amenities
I thought the staff was rude and didn’t use common sense. I had two guests meet me at the outside bar and the bartender refuse to give them water because they didn’t have a wristband. I tried calling the front desk to get them wristbands but nobody could help and the manager was apparently too busy. The bartender said he didn’t have a phone to call the front desk either. Really?? We are happy to go somewhere else that was happy to serve us.
Stayed 2 nights in Mar 2024
Response from Cheyenne G. on 1 Apr 2024
Hello John,Thank you for choosing our resort as your vacation destination and sharing your experience. All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. As a private property for registered guests only, guest satisfaction and security are two of our highest priorities. One of the reasons we do not allow outside guests on the property is to ensure our guests receive the highest level of service during their stay. Our team is very diligent in explaining at check-in that all registered guests will receive a wristband to access all the amenities the resort offers. We apologize for any misunderstanding and encourage you to speak with the front desk if a member of your room party did not receive their wristbands at check-in. Every team member wants all our registered guests to leave happy with every aspect of their stay. We would hope you will reconsider and give our resort a second chance in the future.Best Regards,

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheyenne G. on 1 Apr 2024
Hello April,Thank you for choosing our resort as your destination and sharing a perfect rating! Our team hopes you will join us again soon!See you at the beach!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend staying at this place. The pool is perfectly heated, they have different options of pools. And the beach access was perfect and the beach was perfect. The entertainment and the restaurants were good as well. The food around the area was amazing. If we come back we would definitely be staying here again.
Stayed 6 nights in Mar 2024
Response from Cheyenne G. on 30 Mar 2024
Hello Courtney,Thank you for choosing our resort as your vacation destination and sharing your recent experience! Our team is delighted you enjoyed the heated pools, live entertainment, and dining options! It was a pleasure to have you as a guest, and we hope you will revisit!See you at the beach!

10/10 Excellent

Margie

Stayed 1 night in Mar 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Margie,Thank you for the perfect rating! Our team appreciated you as a guest and would love to welcome you back!See you at the beach!

10/10 Excellent

Krystal

Stayed 1 night in Mar 2024
Response from Cheyenne G. on 18 Apr 2024
Hello Krystal,Thank you for joining us and sharing a perfect rating!See you at the beach!

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel rooms and the location was great!
Stayed 4 nights in Mar 2024
Response from CHollinger on 26 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CHollinger on 26 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Serhii

Stayed 5 nights in Aug 2023
Response from Cheyenne G. on 18 Apr 2024
Hello Serhii,Thank you for the perfect rating!See you at the beach!

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly resort! Has two pools (one for toddlers) a lazy river and a water playground! My kids loved it something for every one. Unfortunately it was a cold day however the pools were heated so that was a plus! The rooms set up was great we had a king bed and a twin/full bunk bed perfect for 3kids. Beds were comfortable. Most room only accommodate 2adults and 2kids. Room was clean and had a full size refrigerator and microwave. Had movie night by the pool, entertainment was good and lots of options for food on grounds a little $$ but convenient. Beach front property and they have a wristband set up to help determine who’s allowed in. Would recommend.
Stayed 3 nights in Mar 2024
Response from Cheyenne G. on 22 Mar 2024
Hello Melissa,Thank you for choosing our resort as your destination and sharing your feedback. Our team is delighted you enjoyed all the resort offers, such as the heated pools and entertainment! It was a pleasure having you as a guest, and we hope you will revisit the resort!See you at the beach!Cheyenne G.

2/10 Terrible

Ruth

Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and we had to physically ask for beds to be changed they do what is called a quick clean where they bring you towels and then they leave. Upon coming in my Room the bed sheets smelled like sweats once I saw that’s what they do it all made sense.
Stayed 2 nights in Mar 2024
Response from CHollinger on 19 Mar 2024
Your concerns will be addressed. Thank you for staying with us!!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 3 nights in Mar 2024
Response from CHollinger on 19 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here was very friendly staff. Rooms were nice and clean. Property was constantly being cleaned and kept up nice. Heated pool was a hit!
Stayed 7 nights in Mar 2024
Response from CHollinger on 19 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
The people
Stayed 2 nights in Mar 2024
Response from CHollinger on 19 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Jessica Donnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. Staff very friendly and accommodating. Resort was spotless. Only thing were the beds- not very comfortable. We will definitely stay here on return to Panama
Stayed 5 nights in Mar 2024
Response from Cheyenne G. on 9 Mar 2024
Hello Jessica,Thank you for choosing our resort as your destination and sharing your recent experience! Cleanliness and guest satisfaction are our top priorities, so we are delighted by your kind words. We will share all your feedback with the rest of our team! It was a pleasure to have you as a guest, and we look forward to your next stay!See you at the beach!

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 3 nights in Mar 2024
Response from Cheyenne G. on 11 Mar 2024
Hello Bridgette,Thank you for choosing our resort as your destination and sharing your experience. Our team would love to welcome you back!See you at the beach!

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 2 nights in Mar 2024
Response from Cheyenne G. on 4 Mar 2024
Hello Kristy,Thank you for choosing our property as your destination and sharing your experience! Our team is ecstatic to know you loved your stay, and we hope you will revisit soon!See you at the beach!

6/10 Okay

Kelli

Stayed 1 night in Mar 2024
Response from CHollinger on 26 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Geovanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this place, pool, staff, kids activities and the drinks delicious
Stayed 1 night in Mar 2024
Response from Cheyenne G. on 5 Mar 2024
Hello Geovanna,Thank you for choosing our resort as your vacation destination and sharing your feedback! Our team appreciates your kind words and is ecstatic that your family loved the pools, activities, and delicious drinks! It was a pleasure to have you as a guest, and we hope you will revisit!See you at the beach!

10/10 Excellent

Geovanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the kids activities? The staff the restaurant everything was super cleaning we really enjoyed ir
Stayed 1 night in Mar 2024
Response from Cheyenne G. on 4 Mar 2024
Hello Geovanna,Thank you for choosing our resort as your destination and sharing your experience! We are delighted your family enjoyed the kids' activities and the property's cleanliness. It was a pleasure to have you as a guest, and we hope you will revisit!See you at the beach!

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome resort am definitely coming back
Stayed 1 night in Feb 2024
Response from Cheyenne G. on 29 Feb 2024
Hello Shane,Thank you for joining us and sharing your experience! Our team is glad you enjoyed an awesome visit, and we look forward to your return!See you at the Beach!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. A bit on the expensive side. Good amenities.
Stayed 11 nights in Feb 2024
Response from Cheyenne G. on 26 Feb 2024
Hello Michael,Thank you for choosing our resort as your vacation destination and sharing your experience! Our team appreciates all your feedback and is glad you enjoyed the amenities offered. It was a pleasure to have you as a guest, and we hope you will revisit it!See you at the beach!