Hi Venkata from Liezel. Thank you very much for your 5 star review, it really means a lot to us that guests are happy with our place. We hope to see you again some day if you come back to Palompon.

Interesting to note that the previous guest left a 5/5 rating and on another website we are Superhosts with about 70 guests rating us from 4.8 - 5.0 and commenting that the rooms were spotlessly cleanHmmmm, so what went wrong?Let's go complaint by complaint.1) the bathroom and ac need improvement.Reply The bathroom is large with high quality tile from floor to ceiling. The ac is a top brand split unit and if set properly with the remote, is ice cold.2)there was no sink and toilet cover needs to be replaced Reply: There is a sink as shown in the pictures of the room. The toilet cover (seat) had a broken screw and could move to one side if pushed. That has now been fixed.3)the common toilet was always flooded and there were plenty of cockroaches.Reply: The common toilet is a shower room so of course has a wet (not flooded) floor. Because it’s a wet area it’s possible that 1 or 2 cockroaches (the word plenty is an exaggeration) got in but would be killed by our maintenance crew when cleaning the room.Conclusion: in speaking with a representative of the website we were told that it is not uncommon for someone to leave negative feedback in order to lower a rating and help a competitor.

Cecillia and her family were wonderful guests. Due to circumstance they arrived at 2am and were very appreciative that we waited up and welcomed them at such a late hour. There was an immediate connection between her family and ours that was unmistakable and the whole visit was like a re-bonding of long lost relatives.