Palmetto Bay hotels from RM297

"We were here for scuba diving, the dive shop was excellent and would definitely come back just for that reason. They are making improvements ariund the property to make it better. The food definitely needs improvement though."

"Everything is amazing. The location and hotel is beautiful. The staff is incredibly friendly. Special mentions to Mario, he will help you with everything around the hotel! Resolves anything immediately and the most friendly person. All the kitchen staff and people in the dining room! All of them! Chef is great and a lot of food options. From the bar: William! What a great guy always with a smile. Jose Luis, Roger, Damara, such friendly and nice people!!! Carlos and Wilmer who help you with the chairs and umbrellas thanks!! Also Carlos internal security, also defends marine life and makes sure all tourists respect the sea and its animals, what a blessing for this hotel to have him. Front desk is the only place where you are not greeted or treated very kindly, most of these girls have attitude. I had a question and went to front desk and instead of resolving the issue, they were giving me more issues and were really rude, I had to stop them immediately I guess they forget that they are not doing you a favor, you pay to be there! The only 2 people in front desk who are nice are Stefany and victor. Other than that, I stay in this place 3-4 times a year but next time will think about because of the issues with the people in front desk "

"Great stay and staff"

"Clean room"

"This is wonderful for what it is, a rustic beach stay. Pros: The location is amazing. The staff were amazing! Loved to secluded feel and enjoyed the hammocks and watching the humming birds. Walk to everything in just a few minutes. What it is not: This is not a resort with luxury linens and a polished feel. Think of your great uncles old and comfy summer cabin, the sink maybe chipped, there’s no tvs and it’s just basic accommodations. With all that we loved it! My teen boys said they would stay there over a posh resort any day and I agree. "

"Clean room, great area, walk anywhere, I looked forward to that free breakfast every morning! And directly across the street from a decent beach. "

"Staff were readily available. "

"My room was only 1 room away from the beach, offshore is the 2nd longest uninterrupted coral reef in the world, food was cafeteria style and excellent, attended the wedding of a relative and created memories of a lifetime"

"Andi the chef was fantastic and the restaurant and bar staff was very friendly and accommodating. The food and drinks were amazing. The bungalow was clean, comfortable and quiet. The resort staff made us feel special! We were always greeted with a big smile and anything we needed was taken care of promptly. We will definitely be back!"