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Reviews of Mövenpick Resort Khao Yai

5 out of 5
Mövenpick Resort Khao Yai
334 M.6 T. Wangsai, Pak Chong, Nakhon Ratchasima

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 97 reviews" "
Rating 8 - Good. 36 out of 97 reviews" "
Rating 6 - Okay. 8 out of 97 reviews" "
Rating 4 - Poor. 5 out of 97 reviews" "
Rating 2 - Terrible. 3 out of 97 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well just had 3 days at hotel absolutely loved it staff were excellent very helpful friendly and always on hand to assist. Rooms were excellent I booked delux king bed very happy with room every component was very high standard super fast wi fi and excellent Tv with a perfect view of the grounds. 24 hour gym and outdoor and indoor pools were very good really enjoyed relaxing 😎 Location was little out the way however we had transport so were able to move around to national park zoo etc all within 30-40 min drive so highly recommend u have own transport no motorbikes/cars to rent at hotel Restaurants food was amazing not a great deal options on menu but what is on menu was very highly quality and the breakfast buffet was superb caters for all nationalities. 18 hole golf course I didn’t try but provided with caddy and clubs if needed a lot of persons attending the course and is kept to very good standard. Overall amazing stay looking forward to returning. Trip typeHoliday · Couple Rooms5.0Service5.0Location3.0 Hotel highlightsLuxury RoomsAmazing Nearby activitiesLittle out the way but have on site zoo , pool and 24 hour gym Food & drinksVery high quality
Stayed 3 nights in Apr 2024
Response from Tim on 13 Apr 2024
Dear Paul,Greetings from Movenpick Resort Khaoyai and thank you for sharing your experience regarding of your recent stay with us. We're glad to be reading your comment as a complimented.and much happy to see more from you. Hope you have a good rest at ho,e after holiday and we are looking forward to welcoming you as soon as posible and thank you once again for your commented. Kind regards,Suthee SITHOOMCHANGuest Experience Manager

4/10 Poor

Yi Wei

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Allocated first floor but infested with pest like white moths. Staff were unfriendly, waited till 3.30pm to get access to the hotel room. One staff even accidentally threw the pen on the floor when passing to me to sign the credit card bill.
Stayed 1 night in Nov 2023

10/10 Excellent

Jay

Stayed 2 nights in Feb 2023
Response from Tim on 26 Feb 2023
Dear Jay,Greetings from Movenpick Resort Khaoyai and thank you for sharing your experience regarding of your recent stay stay at the Mövenpick Resort Khao Yai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

2/10 Terrible

Siew Chong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a letdown by Movenpick!
The resort is overall poorly managed. The 2-bedroom villa we stayed is poorly furnished and dated. Toilets and floors are filthy. Definitely one of the worst-conditioned accommodation I have stayed in Thailand. Location and environment of the hotel is beautiful though. Very scenic and good for photo taking. I would suggest that you visit the compound for a couple of hours to take pictures and to stay in some other hotels instead. It is not worth the price and you will be bitterly disappointed for the amount paid. This resort tarnishes the positive and "healthy" image that the Movenpick brand portrays. No more Movenpick for us ever again, except for its ice cream.
Stayed 2 nights in Dec 2022
Response from Tim on 26 Feb 2023
Dear Siew Chong,Greetings from Movenpick Resort Khaoyai and thank you for taking the time to share your experience regarding of your recent at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

6/10 Okay

Sanggyun

6/10 Okay

Maleewan

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great resort to stay at Khao Yai if you want to stay only at the property as it was at least 30 minutes from everything else. Our 3 bedroom villa is spacious, clean, and well maintained. The front desk staffs were not friendly and get annoyed when we asked questions.
Response from Tim on 26 Feb 2023
Dear MaleewanThank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager

10/10 Excellent

chutiwan

Stayed 1 night in Jul 2022
Response from Mali on 30 Aug 2022
Thank you so much

8/10 Good

Kiat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Tim on 13 Apr 2022
We enjoyed our stay at Movenpick although we were a little disappointed that we did not get the same room as shown in the photo. We called the reception once we entered our room, to double check if it is the executive room and they confirmed it was. If there are many kinds of executive rooms, all photos should be uploaded on the website not just one photo as this can be very misleading. Property is beautiful no doubt but room furniture looks a bit run down. A little maintenance will go a long way. Hotel needs to look into little details, there are no hooks in bathroom to hang clothes or towels. No place to put shower soaps, shampoos/conditioners in shower area. We had to place them on the marble floor which was so impractical. Little things that we noticed that were missing. Restaurants are good. Good service and good food. Decent vegetarian options too which we were very happy about. Overall a good stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed - recieved different room from photo
We enjoyed our stay at Movenpick although we were a little disappointed that we did not get the same room as shown in the photo. We called the reception once we entered our room, to double check if it is the executive room and they confirmed it was. If there are many kinds of executive rooms, all photos should be uploaded on the website not just one photo as this can be very misleading. Property is beautiful no doubt but room furniture looks a bit run down. A little maintenance will go a long way. Hotel needs to look into little details, there are no hooks in bathroom to hang clothes or towels. No place to put shower soaps, shampoos/conditioners in shower area. We had to place them on the marble floor which was so impractical. Little things that we noticed that were missing. Restaurants are good. Good service and good food. Decent vegetarian options too which we were very happy about. Overall a good stay
Stayed 3 nights in Dec 2021
Response from Tim on 28 Feb 2023
Dear AnymousThank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manage

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax for a couple of days.
Stayed 2 nights in Dec 2021
Response from Tim on 28 Feb 2023
Dear GregoryThank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manage

8/10 Good

Chonticha

Travelled with family
Liked: Cleanliness, staff & service
Too far and less activity
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Management Team on 4 May 2021
Dear Khun Anonymous, Thank you for taking the time to tell us about your experience at the Movenpick Resort Khao Yai. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

NapatWadhanakul

Travelled with family
Liked: Staff & service, amenities
บรรยากาศโดยรวมดี สงบ เพียงแต่ว่า แมลง ยุง และสัตว์ตัวเล็กค่อนข้างเยอะไปหน่อย อาหารเช้าเย็นเกินไปเหมือนทำค้างไว้นานแล้ว
Stayed 1 night in Jul 2020

6/10 Okay

Pytant, Thailand

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s late to check-in about 2 hrs. There is a broken property in the room. Breakfast is not that good, just so so.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2020
Response from Management Team on 21 Jun 2020
Dear Khun Anonymous, Thank you for taking the time to tell us about your experience at the My Ozone Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb View & Excellent Customer Service
The customer service (after sale) was good. I lost my shirt & emailed them. They returned back to my hotel in bangkok (3hours) before my flight back. The ambiance (castle view & surrounding) was superb, fresh air on high altitude. The horse handler was friendly & help us to take photos while my gf was riding the horse.
Stayed 1 night in Dec 2019
Response from Management Team on 21 Jun 2020
Dear Khun We very much appreciate your comments regarding your stay at the My Ozone Khao Yai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team

8/10 Good

Kantkawee

Stayed 3 nights in Apr 2020
Response from Management Team on 21 Jun 2020
Dear Khun Kantkawee, Thank you for taking the time to tell us about your experience at the My Ozone Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanna have some activities since location is far away from others. Locations a bit too far.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it. a great place for a quiet get away from big city. great breakfast varieties. great staffs. If you like to hide away, this is the one.
Stayed 1 night in Dec 2019

8/10 Good

Yen Guan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
My ozone khao yai
Views at the location is amazing and breakfast was great. However the villa was quite dusty and the water heater was not working until we inform the management which took quite a while to rectify the issue. There is an animal feeding that can be done which is great for kids
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairy-tale Stay
Amazing European style living that really amazes us. We thoroughly enjoy the facility, buildings and our family villa. Makes you feel like royalty from the moment you pull up to the front gates.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for couples spend weekend together. Great place for take a photo
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
บรรยากาศดีมาก ส่วนตัว ห้องกว้าง อากาศเย็น มีครัวข
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
สถานที่โดยรวมสวยงาม บรรยากาศดี มีติตรงห้องน้ำในบ้านเสียไป 1 ห้อง โดยที่พนักงานไม่ได้แจ้งล่วงหน้า ความสะอาดโดยรอบบ้านถือว่าปานกลาง
Stayed 1 night in Aug 2019

8/10 Good

Montri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good and nice place. But very far
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
The toilets on the ground floor rooms were always flooded after each shower session.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice landscape and building. However, bathroom facilities slightly run down.
Stayed 1 night in Apr 2019

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have never stayed in a hotel that is so pretty, and occupies such a huge land space it’s literally a castle! Beautiful flowers, animal farm, horse riding, outdoor and indoor pool.... amazing. The only issue would be the pressure of the shower head in our room, quite weak water pressure and the heater takes really long to kick in. Other than that, everything else was perfect!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Average service, nice beautiful place
There is not much things in the vicinity. Waited 3 hours for the restaurant to prepare the food. Service is alright, place is beautiful
Stayed 1 night in Feb 2019

10/10 Excellent

Nitiwit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The environment is good for free and easy trip however the breakfast is over rated by general review posted. Breakfast is with limited choice of food and inattentive staff during breakfast time. Bathroom need proper maintenance especially the basin mixer which the water is flowing consistently and hot shower water is inconsistent.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Beautiful hotel, but not ideally located. Poor house-keeping. Room slippers were left-over from previous guests (recycle). Staff responses not satisfactory - need to repeat request before being attended.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good n nice stay.
It was overall a good stay!! Nice view n weather early in the morning. But the mosquitos in our room was an issue as it left our little gal badly bitten. But still overall a good stay.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but about 30-40 mins away from main attractions. A lot of activities but mostly over the weekend only. No info provided on website and staff speaks minimal English but nonetheless very polite
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity and crisp air ...
We thoroughly enjoyed our 3 night stay especially the serenity of the space and crisp morning. Only comment would be the weak wifi signal (as expected).
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Beautiful castle for phototaking thats all.
Place has amazing outlook for photo taking! Castle-like view makes a perfect backdrop for photos! But tts prob the only plus point. Room looks nice but v tired looking n in need of gd revamp; carpets r old n dirty looking , room dark n not brightly lit enuff. Even chairs in their resturant has stains n old looking. Service was so so....check in n check out took v v long. Asked for bb chair in resturant during dinner n the waiter brought a super dirty chair. Ask it to be cleaned n only then another waitress saw it n say she will change the bb chair. Sat outdoors for dinner to enjoy the view n ambiance but was a wrong choice, no table/candle lights n no enuff light n we were literally eating in dark n had to use our own hp touchhlight to shine at the food.
Stayed 1 night in Dec 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family getaway!
It was a family “getaway from the city” holiday. My Ozone, Khao Ysi has a very tranquil, relax and a world of its own feel. The staff were extremely friendly and helpful.
Stayed 4 nights in Dec 2018

2/10 Terrible

Ann, Malaysia

Disliked: Cleanliness, staff & service, room comfort
Not recommended
Hotel has an amazing architecture. However, it’s too far from main tourist attractions and the interior of the hotel is badly maintained. My bathtub leaked twice, causing the entire bathroom floor to be wet. Hotel staff refused to change the room for us despite requesting several times. Most hotel staffs couldn’t communicate in English, which makes it really hard for us to get our points across. Hotel breakfast was horrible as well. Only recommend this hotel if you want a hotel with amazing castle feel for the instagram.
Stayed 1 night in Sep 2018

10/10 Excellent

Whei-zhng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing stay by the mountains
Quiet and relaxing stay by the mountains. Room is big. Bed and pillow is fantastic and gives us a great peaceful sleep. If u like nature and need a quiet stay, then this place is for u. Driving out for this hotel will take a little longer to the main road.
Stayed 1 night in Jun 2018

8/10 Good

Fern, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was fantastic and we had a great time. Thank you to Khun Thanapud for good taking care of my little fella and my mum while we're staying.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
This was a beautiful hotel with many places for photos, including the room itself. It was also a good place for relaxing with the quietness and ambience.

8/10 Good

bigbird , bkk, thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One of the most beautiful hotel I have ever been.
The room is great. The hotel is surrounded by the greatest view also the place is so big. It’s worth every penny. Only the staffs that really made me frustrated, they didn’t listen and pay attention with our request. The check-in process was really slow also it’s really hard to find one of the staff to bring us to the room. We had to keep asking nevertheless they just ignored us. Overall u have to visit this beautiful hotel.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing view of the castle. Room is clean and comfortable. Location is inside a quiet ulu place but luckily there's sign boards to guide us in.
Stayed 1 night in Dec 2017

10/10 Excellent

Narita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
They are not ready
I am very disappointed about it. They are not ready for services. Staffs are friendly but not speak English. Foods are so so. Not so many guests and they are not prepared.

4/10 Poor

Yu Hao

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
櫃檯接待讓人感受到不耐煩 浴室水壓非常小 沒裝沐浴乳 洗澡洗得不舒服
Stayed 1 night in Feb 2024
Response from Tim on 2 Mar 2024
Dear GuestGreetings from Movenpick Resort Khaoyai and thank you for taking the time to tell us about your experience at the Mövenpick Resort Khao Yai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments to all concerning to looking into that's [points to improve our best service in the near future. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your sincerely, Suthee SITHOOMCHAN Guest Experience Manager