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Reviews of Ibis Styles Paignton

3 out of 5
Ibis Styles Paignton
26 Esplanade Road, Paignton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 29 reviews" "
Rating 8 - Good. 13 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
In its price bracket there’s little to fault, but parking is limited and tight even off season.i paid for parking (£15/night) on checkin but wasn’t guaranteed parking. On checkout zi was chased for parking despite having paid. I have no other negative comments to make.

6/10 Okay

Paul

Stayed 1 night in Mar 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for your feedback. We appreciate your rating. If there are any specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.

6/10 Okay

Sharon Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for your feedback. We appreciate your rating. If there are any specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
new building with some minor faults but nice and clean
Stayed 13 nights in Feb 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for your feedback! We're glad to hear that you found our hotel nice and clean. We apologise for any minor faults you encountered. Your comments are valuable to us, and we'll work to address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay!

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and excellent atmosphere and Really good and friendly and understanding staff
Stayed 4 nights in Feb 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our nice rooms and the excellent atmosphere at our hotel. It's also wonderful to know that you found our staff to be really good, friendly, and understanding. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay! If there's anything else we can do to make your next visit even better, please let us know.

6/10 Okay

Callan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Check-In Issues
Last time i stayed at this hotel they could not find my prepaid booking. I had to pay again for a room and hotels.com got me a refund. On my stay last night, which again is prepaid and prebooked i encountered issues. My booking was found but the receptionist advised i needed to still pay. I didnt. I showed clearly how i had booked and the payment being made. I was then advised on the ibis system it showed the bookjng had come via Expedia (i do not use them) it is very very frustrating that this site does not seem to have worked through its opening teething troubles. The automatic front doors are still a problem, they open half way then stop and move very slowly - this is dangerous. When we finally checked in to the room we found it to be dirty, as detailed in the picture. It looked like someone had spilled a drink on the bed side table. However, on to the positives - as a new hotel the lobby areas are immaculate. The staff are all clearly new so busy learning but have all been pleasant. The bathroom design leads to a very wet bathroom floor - but the shower was hot and had great water pressure. The bed is comfy and id stay again, this place will easily achieve 5 stars if it can fix the basics.
Stayed 1 night in Feb 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for sharing your experience. We apologize for the issues you encountered with your prepaid booking and the cleanliness of your room. We appreciate your feedback regarding the automatic doors and bathroom design, and we'll work to address these concerns. We're glad you found our lobby areas immaculate and our staff pleasant. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view
View from room was over the sea. Lovely to get upto in the morning. Breakfast was also good. Freshly cooked full english or you could choose what you wanted. Then the normal cereal and crossiants. Tea, coffee and juices. Very friendly staff. Lovely stay.
Stayed 4 nights in Feb 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for sharing your positive experience! We're glad you enjoyed the sea view from your room and our breakfast options. We appreciate your kind words about our staff. We look forward to welcoming you back for another lovely stay!

10/10 Excellent

Annie- May

Stayed 1 night in Feb 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for your 10/10 review! We're delighted that you had such a fantastic experience with us. We look forward to welcoming you back for another wonderful stay in the future! If there's anything we can do to make your next visit just as enjoyable, please don't hesitate to let us know.

10/10 Excellent

Oleksii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for the perfect score! We're delighted that you had such a fantastic experience with us. We look forward to welcoming you back for another wonderful stay in the future! If there's anything we can do to make your next visit just as enjoyable, please don't hesitate to let us know.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & location but teething need sorting
Great location and all other things really but………. The heating system in in desperate need of attention, though the temperature of the room suited us when the heating pump kicks in it cavitates the noise was so loud it kept us awake even though we didn’t get in till gone 3am!
Stayed 1 night in Oct 2023

10/10 Excellent

HASAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new clean hotel
Stayed 1 night in Jan 2024
Response from The Mercure Paignton Team on 27 Mar 2024
Thank you for the perfect review! We're delighted that you had such a fantastic experience with us. We look forward to welcoming you back for another wonderful stay in the future! If there's anything we can do to make your next visit just as enjoyable, please don't hesitate to let us know.