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The Old Custom House

4.0 star property
Travelers enjoy oceanfront dining and drinks at this coastal retreat where the sea views create a perfect backdrop for relaxation

Choose dates to view prices

The Old Custom House by the ocean offers an upscale yet welcoming atmosphere. Enjoy fresh seafood at the restaurant, drinks at the bar, or coffee at the on-site cafe. The helpful staff ensures smoke-free premises for a truly restorative seaside stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(14 reviews)

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Apartment

Highlights

Heating
Flat-screen TV
2 bedrooms
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Comfort Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

Highlights

Heating
Flat-screen TV
Separate bedroom
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Padstow, The Old Custom House is near the beach. The area's natural beauty can be seen at Watergate Bay Beach and Fistral Beach. Looking to enjoy an event or a game while in town? See what's going on at Mount Wise Stadium, or consider a night out at King Arthur's Great Halls.
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Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Padstow Museum - 2 min walk - 0.2 km
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.2 km
  • National Lobster Hatchery - 5 min walk - 0.4 km
  • Prideaux Place - 8 min walk - 0.7 km

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Old Custom House - ‬1 min drive
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬17 min walk
  • ‪Padstow Tasting Rooms - ‬2 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Upscale inn by the sea
Take advantage of a coffee shop/cafe, a hair salon and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free property
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at The Old Custom House include amenities, such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and baths or showers
  • Electric kettles, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 2 January 2026 to 1 July 2026 (dates subject to change).
The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Checkout is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps away from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within 5 minutes.

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Reviews

The Old Custom House Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 218 out of 380 reviews
Rating 8 - Good. 109 out of 380 reviews
Rating 6 - Okay. 34 out of 380 reviews
Rating 4 - Poor. 14 out of 380 reviews
Rating 2 - Terrible. 5 out of 380 reviews

Reviews

10/10 Excellent

GARY NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Stayed 2 nights in Dec 2025

10/10 Excellent

Albert

Liked: Amenities
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Stayed 4 nights in Dec 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Stayed 3 nights in Oct 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

10/10 Excellent

Melville

Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023

6/10 Okay

Jane

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms very good. Great breakfast. Would recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Paul C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in Padstow hotel was an ideal position in township staff very friendly and helpful room overlooked the beautiful Port and out to the mouth of the River Camel
Stayed 1 night in May 2024

10/10 Excellent

Orlagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.
Stayed 2 nights in Sep 2023

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming people and atmosphere and lovely service
Stayed 1 night in Nov 2023

10/10 Excellent

Paul C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and friendly
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views across the harbour
Stayed 1 night in Oct 2024