Unfortunately, during my stay in Padova I had my handbag stolen. Thankfully, my phone was in my pocket with my hotel room key. However, I had hired a bike (for free) from the hotel and the key for the bike lock was in my stolen bag. The bike was locked up in a nearby piazza. When I arrived back at the hotel I explained my situation and asked if they had a spare key for the bike lock. The two members of staff helping us found spare keys to every numbered bike except mine! They then stated that since they had no spare key I couldn't return the bike they would have to charge me (bearing in mind it is not my fault that they gave me the only bike that they didn't have a spare key for). They said that they would charge €100 to the card details I had left as a deposit.
I had just had my bag stolen and spent time at the police station reporting it, the rude manner in which the staff spoke to me about the bike showed no empathy or sympathy for the stressful situation for me.
As I had a train to catch and the staff were unable to decide how to deal with the situation I took matters into my own hands and went to the piazza, borrowed some lock cutters from a market stall and return the bike with a broken lock. Satisfied with this solution that the staff had not thought of themselves, they said they would charge me €20 for the lock.They attempted to charge my card but it had already been blocked. They asked for €20 in cash and made my friend pay it before I could leave.