Halekulani Corporation Pacific States hotels

"We had more issues on this stay than I ever have at any hotels I have ever traveled to. The staff was very helpful and tried to make some things better, but it was rough. I’m not one to usually complain to staff about something, but I really had to in this situation. On our first night the room was 60 degrees, despite being set at 72 degrees. We froze all night and not almost no sleep. We spent the next day at Disneyland for 14 hours. The hotel staff sent someone in to work on the room temp. When we arrived back at the hotel that night, the room was 78 degrees, despite being set to 72 degrees. There was also no running water that night due to a known water “emergency” they didn’t tell us about. They provided us with complimentary water bottles, but we couldn’t shower. We went to put water in the refrigerator and found rotting food in there which had never been cleaned from the previous guest. The smell was terrible, and the room heat made it worse. The next day we were back at Disneyland and the hotel sent someone in to address the sweltering heat in our room. When we arrived back at the hotel, the entire building was hot (big conference in town), but our room was still 76 degrees, despite the engineer leaving it at 70 degrees. The staff was very kind and helpful, but it was just the worst events back-to-back. "

"The room did not meet expectations, especially considering the resort fee we were required to pay. Noise from neighboring rooms was quite noticeable, particularly in the early morning when we were trying to sleep in. I would have expected better soundproofing, as found in many other hotels, but that was not the case here. The room was also not very functional—there was only one chair, and the table was too small, making it uncomfortable to sit and eat. Additionally, the amenities felt lacking given the added cost of the resort fee. Overall, it was a disappointing experience for my family."

"Great location, good staff"

"No breakfast "

"vary nice "

"I was surprised at the condition of this place since it is a “Disney good neighbor hotel.” By the time you pay for parking, there are much better options. This is the first time I’ve ever stayed somewhere without a hair dryer and tissues. You have to ask for a hair dryer and pick it up at the front desk, and they do not have tissues for guests. You will want to bring your own toiletries; there’s are very low quality. The hot tub only stays on if you rig it with the string that is near the knob. The location is okay. Across the street is Starbucks and Jersey Mike’s. "

"Polite staff, very clean. Perfect for our family. "

"Clean room, great location, convenient amenities, loved it as a solo traveller. "

"Chewing gum on the toilet cover"