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Reviews of Serenite Umedakita

3 out of 5
Serenite Umedakita
2-8-15, Toyosaki, Umeda, Osaka, Osaka

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 140 reviews" "
Rating 8 - Good. 62 out of 140 reviews" "
Rating 6 - Okay. 17 out of 140 reviews" "
Rating 4 - Poor. 5 out of 140 reviews" "
Rating 2 - Terrible. 1 out of 140 reviews" "

9.0/10

Cleanliness

7.0/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat apartment in great location
This is ideal if you are happy to be quite independent: there are no staff on-site, you can't leave your luggage there before checkin or after checkout. The garbage/trash situation is a bit complicated, and the compulsory trash bags are not supplied. However the instructions provided for using equipment were good. And when I had a problem initially accessing wifi, the staff member I phoned (after hours) was more than helpful and the problem was fixed quickly. The apartment has a fresh, modern feel and although small, it's very well organised with plenty of storage space. the location (between JR station and Shin-Osaka) is ideal for anyone on a Japan Rail pass.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Big clean room
The apartment is pretty new, big and comfortable with everything u need for a short stay (e.g washing machine, microwave, pots and pans for simple cooking). However there is almost no eateries near the apartment. Customers staying in thus apartment are also required to sort out your own rubbish and recyclablea which i found it to be a bit inconcenient and would love to have it done by the apartment staff instead of the guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different concept for hotels, a great experience.
Our stay at Serenite Omedakita was way beyond our expectations. Exchanging hotel staff for improved amenities is a great trade off. Our unit had all of the comforts of home, clothes washer, cook top, rice cooker and microwave in the kitchen area. Slippers and PJ's also provided. The bath area was much larger than typical. Personally, I found the bed to be the most comfortable that I have experienced. Neighborhood included convenience stores, coffee shops and restaurants. The subway station is a few minutes walk away. Truly a great hotel concept to be experienced

6/10 Okay

Yanning, Australia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Budget/nice and clean/disappointments.
Recommend to local travellers，not recommend for foreigners，especially the visitor whose the first time travelling in Japan. Advantages：nice and clean room, close to subway station, includes many washing machine, rice cooker, microwave and kitchen. Disadvantages: far away from umeda station, the directions they provided in comfirmation email which was not clear. The officer in station also spent much time to find it. Same as the direction for breakfast cafe, it is totally wrong map they attached in the file. We asked police and local people, they also confused about the map they offered. Even our package includes breakfast, but we can't find it and didn't have our breakfasts. I strongly suggest the hotel could cancel this service, because we spent more than 1 hour to search, we were very upset. I think there is a limitation for wifi service, only two mobiles can be connected to wifi. We have an iPad can't connect to wifi, even I disconnected one of our mobiles. If there is a limitation, hotel should list on the description. This hotel doesn't provide trash bag and request customers buy it.

8/10 Good

Paweena, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything like home.10 mins from nakatsu sta.
Comfort stay.take about 10 mins walk from nakatsu subway sta. exit 1.taxi driver may not know this hotel. Could ask for the road name instead easier. Not easy to find if you don't like looking map! After follow the check in instructions. You'll get to room easy. This apartment is located in safe area.There's a drinking machine is near. Very convenient at room . There're everything you need for living; washing machine, microwave, fridge , kettle , sofa. There's breakfast coupon include but a bit far. There're no maid so you need to clean , collect trash yourself and seperate trash by law.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice apartment
I stayed 4 nights in this apartment, So far okay!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable and spacious apartment close to Umeda

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to Osaka station
Hotel is in a quiet neighborhood, easy access to subway Mudosuji, Hankyu and JR. Walking distance to groceries, dry cleaners and family mart. Defly recommend for long stay in a room with cooking facility.

10/10 Excellent

Po Shan Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, Los Angeles

Liked: Cleanliness, property conditions & facilities
Nice for a multi-day stay. Small but pleasant.
This "mansion" is best for someone staying a week or so who wants to cook some meals and do laundry. It is cramped, and really only suitable for 1-2 people, but everything you need is there (fridge, microwave, rice cooker, laundry machine, o-furo, vacuum, TV. We were there a week, and didn't cook at all - only stocked up on coffee and breakfast foods. It is essentially a studio apt with a longish hallway that includes the kitchen & bathroom. A cozy place to crash at night, but not really to hang around during the day. ~ 12 min walk to Umeda, ~ 8 min to Nakatsu subway station. Easy if the weather isn't terrible. A few small places to eat nearby, as well as a dry cleaners and convenience stores w/in a couple blocks.

8/10 Good

mei mei

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
15min walk from osama umeda station. Theres no staff or information displayed so can make things tricky for new traveler's to Japan, however map of local area is provided. WiFi was terrible and dropped out all the time. Take your own hand soap and tea/coffee etc as none is provided even for your first night as you settle in.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Unbelievable
Room is clear.but we find a long time to search the mansion,even the taxi driver don't know where is it.Almost need to walk 20mins from Umeda station.Its nothing around.we bought the bfast,but didn't go one time in our trip.The restaurant is not attach by the mansion,that need to walk 6mins from the mansion.Its no energy at all to find the restaurant again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Choice of Stay! (No house keeping though)
It was our first time in Osaka. An we really found Serenite a very convenient place to travel around and to get to other places due to its short distance of only about less than 10mins walk to the Nakatsu (exit 2) subway station.There were two 24hrs convenient stores just about 5mins walk from Serenite. This was helpful as when all the eating places were closed at night, we could still get some food & drinks at the two stores - 7 Eleven & Family Mart.

8/10 Good

LESLEY, usa

Liked: Cleanliness, property conditions & facilities, room comfort
serenite umedakita
centrally located, close to train station, everything looks new, nice place

8/10 Good

Choranai, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and private apartment stay
Very private and quiet. Enjoyed having a kitchenette and washing machine (very convenient). Location is good and within walking distance to Umeda and Nakatsu subway station. No housekeeping, you take out your own trash etc. Double bed was a bit small but quite comfortable. There is no reception but a very nice man who worked for the apartment was there and helped us when we were checking in at about 2pm. Really good if you want to stay at an independent living apartment!

8/10 Good

Hing Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Choei Sho GO on 27 Jun 2015
Thank you very much for grading.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel that is too small for 2 person.
The photos that were put up were misleading. The room is so small there is no space for walking once the mattress is out on the floor for sleeping. Truthfully this is only suitable for one person. The extra mattress is so flat that I can feel the floor. Terrible!

10/10 Excellent

yz, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Great apartment hotel
Quiet area. A slight distance from Umeda station 15min walk and 5min walk to nakatsu station. Room is comfortable and clean with full kitchen facilities, decent size fridge, washing machine dryer, bathtube, hot water. Room is big by japan size, price is reasonable and response via email was prompt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problem on transportation, meal, and shoping.
The tools in hotel is complete and useful. I feel living at my home.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good experience. Good location and near from train station

10/10 Excellent

Pearly, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities
The electrical appliances the apartment provide were all brand new. There is a balcony for washed clothing to hang. The room is well decorate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhat close to the Osaka and Umeda JR Stations.
There was limited English (Thermostat, remote ext.) but overall my husband and I had a wonderful time. The price was right for our 4 night stay in Osaka. The room was small, but all we needed for the two of us. Everything was clean and tidy. There was no staff to bother you, but we did accidentally push a call/emergency button....remember everything was in Japanese, and two men responded rather quickly. It was a great place to spend our first 4 nights on the mainland. Someone difficult to find, but that was it's only flaw, in my mind.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Choei Sho GO on 27 Jun 2015
Thank you very much for grading.

4/10 Poor

bill, h

Liked: Cleanliness
Disliked: Staff & service, room comfort
Dont feel safe and bad value!!
Our room key was left in the unsecured mail room with my full name hand written. I had access to all other room keys left for guests yet to arrive. The price per night greatly exceeded hotels in the area yet offered no concierge/front desk staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもよく、初めての一人暮らしだったけど 安心して過ごすことができたし、とても 施設が整っていてよかったです！
Stayed 12 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP質高
設備齊全，一般居家環境該有的都有，離地鐵站也不遠，是舒適溫馨的居住空間，甚至適合長期居住，雖然沒有服務人員、沒有櫃檯可提供協助、要自己倒垃圾非常不便，但整體而言非常有家的感覺，很自在。
Response from General Manager on 27 Feb 2017
Thank you very much for your stay in our Serenite Umedakita. We appreciate youy keeping the room clean We are looking forward to welcoming you again. Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이만한 가격에 이만한 곳이 있을까 싶을 정도였습니다
급하게 떠나게 된 여행이라 호텔을 많이 찾아보질 않았는데 막 고른 것 치고(?)는 너무 훌륭한 호텔이었어요 프론트가 없어서 키를 보관함?같은데다 두던데 그렇게 하면 안전한가 싶긴 했지만 체크인 후 키는 제가 들고 다녔으니 뭐 딱히 신경 쓸 일은 아니었던 것 같고.. 건물 들어갈때 키 체크 하게 되어 있어서 보안도 마음에 들었고 따듯한 물, 수압, 룸 청결상태, 슬리퍼,수건,칫솔,치약도 아주 좋았습니다 이불도 푹신하고 침대도 좋았구요 에어컨도 잘 되더군요 무엇보다 빨래나 취사가 가능해요 간단한 식기도 구비되어 있구요 프론트가 없어서 급하게 연락하게 될 일 있음 어쩌나 싶었는데 5박을 연속으로 묵었지만 그럴일은 없더군요ㅋㅋ 2분거리에 편의점 있고, 역에서는 약간 떨어져 있지만 도보 10분 정도라 걸어다닐 만 하구요. 오히려 역에서 좀 떨어져 있어서 시끄럽지 않아 좋았습니다. 주변에 카레랑 냉우동집이 있는데 종종 생각나네요 맛있었어요~ 아마도 오사카에 또 가게 된다면 다시 묵을 것 같아요

8/10 Good

JJ, Bangkok Thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
I have a good experienced with this hotel, however there are none hotel staff

8/10 Good

youngmi, 경기도 부천시

Liked: Cleanliness, property conditions & facilities
나쁘지 않았어요.
거리는 생각보다 괜찮아요. 조용하구요. 침대가 푹신하구 좋아요. 다만 없는게 많아요. 비누도 린스도 없구요. 드라이기도 없어요. 그리고 수건을 오래 머무르면 직접 세탁해야해요. 호텔 자체는 깔끔하구 쉬기에 좋아요. ^^

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很有在當地住宿的感覺~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備實用、地方清潔
沒有接待counter，公寓會在Email 內與客人聯絡，入住當日公寓信箱掛上入住客人的名牌，內放有文件袋和房間鎖匙，自助式自取房匙上樓。公寓位置在地鐵御堂筋線，中津站1號出口，依着站口左轉，直行約5分鐘，在高鐵橋底過馬路後，見到一間國際學校，酒店便位於國際學校正門斜對面。房間清潔設備齊，有小型厨房、洗衣乾衣機。隔鄰有間日式麵檔，好味，招呼親切友善。

4/10 Poor

関東からの, 関東

Liked: Cleanliness, room comfort
Disliked: Staff & service
チェックインの方法がわかりにくい。
チェックインの方法がわかりにくい。予約が完了して案内が来るまで、ホテルにスタッフが不在であることがわからなかった。ホテルで領収書を入手しようと考えていたため、その後の手続きが面倒だった 室内の案内も英語であり、わかりにくく何かあった際のことを考えると不安であった。

8/10 Good

恰子, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適　設備齊全　唯一缺點床太小
很特別的住宿經驗，與商務旅館相比更像住進一間自己的家。設備齊全也很新。硬要挑個缺點就是雙人床太小了，比一班商務旅館的雙人床還要小，兩個人幾乎緊鄰著睡。

6/10 Okay

Verified traveller

Liked: Cleanliness
음~~~~~쏘쏘
너무 추웠어요,,한~~~~~~~참 틀어놓으면 조금 나아져요 겨울엔...비추 그외에는 괜찮을 것 같아요 역에선 멀지만 가는 길에 구경할 것도 있고 나름 괜찮아요

8/10 Good

Daniel, 서울

Liked: Room comfort
Disliked: Cleanliness
무인호텔이라...
무인호텔이라 체크인이 번거롭지않은 장점이 있으나 불편사항을 빠르게 대처해줄 사람이 없다는 단점과 역에서 멀리 떨어져 있어서 찾아오기가 힘들다. 택시를 타도 인지도가 없어서 잘 알지 못하는 단점이 있으며 객실이 좁다. 하지만 있을건 다있다. 침대 뒷편에 먼지가 많이 있어서 좀 불쾌했다. 난방이 좀 안되고 자동차 소음이 많이 들려서 잘때 불편했다.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Will come back again
Feel like my home

8/10 Good

tamo, tokyo

Liked: Cleanliness, property conditions & facilities, room comfort
自宅気分
ビジネスホテルのような朝のエレベーターラッシュもなく、廊下から騒ぎ声が聞こえることもなく、静かで自宅にいるように過ごせます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

YuFang, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附有廚房.洗衣機等設施,鄰近也有超市,生活上相當實用.便利

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치/객실 컨디션 등 만족해요
길찾기가 어려웠는데 알고보면 어렵지 않은 위치였구 세탁/취사가가능해서 좋았어요 그리고 다음날 다른호텔 투숙했는데 거기보다 훨넓고 아늑해서 더 만족도가 높아진경우였어요 다만, 금연객실로 신청했는데 담배냄새가...ㅠ 그것 말고는 좋았어요

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Unstaffed, ridiculous, and uncomfortable rooms
My stay at the Serenite Umedakita was terrible before I even made it to the room. When I booked the accomodation on Expedia I paid for the room as I would anywhere else, but appearently that's not enough for the SU, as they contacted me and made me sign a ridiculous leasing contract. The room was already paid for and it really bothered me that they would come up with terms after being charged even though most of the terms were reasonable-ish (no stealing or vandalizing the room), you just can't force a person to sign a contract after charging them, in this case I agreed but what would have happend if I didn't? My credit card had already been charged. This gave me a really bad impression not to mention the mistrust from the SU, they sent me the contract twice! I've stayed at all sorts of accomodations (hotels, temples, hostels, apartments, ahips, etc.) in dozens of countries, and never before I had been asked to sign a leasing contract! After having signed their electronic contract they sent me a series of instructions and ridiculous procedures for checking in as they don't have a front desk or any staff at all at the SU, that's right, no staff, not even one. The room won't be ready until 3PM and they don't offer any options for leaving your luggage, and check-out time is 10AM. There is no housekeeping either. The directions they send you are all wrong, y, contacting the hotel is complicated, they only give you one key, the room is small and there is no storage or shelves, th

10/10 Excellent

jaein, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
넓고, 편리하고, 깨끗하고, 방음까지 짱!
3살 딸아이와 초등학생이 있는 가족과 함께 했는데, 최근 5년동안 가본중 최고였습니다. 방음 잘 되구요~ 조리시설이 되어이써 아주 편리했습니다. 세탁기와 세제도 준비되어있고, 무엇보다 욕실내에 건조시설이 되어이써 청바지 세탁후 빨래건조 모드로 해놨더니 금방 마르더라구요. 겨울 여행을 하신다면 온풍기로 부족하다 싶으실때 욕실문을 살짝 열어두시고 빨래건조로 틀어두시면 뜨끈하게 지내실 수 있을듯 싶네요. 공간도 넓고 모든시설이 깔끔하고, 편리하게 사용할 수 있었습니다. 지하철역도 가깝고, 찾기도 쉬웠어요. 오사카 갈때 다시 찾을 예정입니다.

8/10 Good

Pei En, 台灣

Liked: Property conditions & facilities
Disliked: Room comfort
入住感想
公寓式的飯店，所以要自己打掃跟倒垃圾，不會提供浴巾更換服務，住宿日較長的最好多帶條浴巾替換 床墊很軟，不適合上了年紀的長輩 交通接駁尚可，離地鐵中津站有一點點距離，年輕人走路5分鐘內可到 房間有洗衣機，所以衣物清醒很方便(洗衣精自備)，廚房用品該有的都有，也很不錯

6/10 Okay

JYK, Seoul

Liked: Cleanliness
Disliked: Staff & service, room comfort
역에서 먼거빼곤 좋아요
10분정도면 괜찮겠지 생각했는데 우메다역은 꽤멀어요 짐도있고 다리도아프고 그러니까 좀불편하더라구요 방은 이코노미더블밖에 안남아서 그거예약했는데 두명이쓰기엔 너무작아요 스텐다드더블룸은 꽤큰거같더라구요 가격차이도별로안나고 무조건 스텐다드룸 추천드려요! 시설은 괜찮았어요 티비도크고 샴푸,바디샴푸,칫솔,슬리퍼,수건2개주고요 벽장에보면 옷걸이,헤어드라이기,세탁세제,쓰레기봉투,청소기 있고요 화장실도 깨끗하고 따뜻한물도 잘나와요 역에서좀만가까워도 좋았을텐데 그점빼고 나머진 좋았어요

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hoi In, 澳門

Liked: Cleanliness, property conditions & facilities, room comfort
酒店完全自助式，沒有接待處，但地點方便

10/10 Excellent

30代男, 埼玉

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
マンションのモデルルームのようでした。設備も新しく、自分の家より快適に過ごすことができました。寝泊まりするだけなら少し贅沢かもしれません。梅田駅から少し歩きますが、分かりやすい場所だったので迷うことはありませんでした。