Owners did not get in contact with me with instructions on how to pick up the key until the day before I arrived, even though I had sent through several requests through Wotif. This was really stressful.
You have to travel for some way to get the key - it's nowhere near the apartment. It will take at least an additional hour to do this. They should tell you this when you book as not everyone has the time when they are on holiday to do this.
The hotel is nowhere near where it says that it is! The ad said that it was on Universal Walk - it was two metro stops away! The whole reason we wanted to stay there was because we wanted to stay close to Universal Studios so that we wouldn't have a long journey home at the end of our day at Universal Studios. Completely different to what it said on the ad.