No one was at reception when we arrived at about 530pm on July 10, 2019. The hotel owner did send an email with his phone number but i didnt have access to internet at time. I found other guests outside and they gave me his number to call and arrange access. It was few hours wasted. The owner was pleasant to deal with but he should organize these instructions in a better fashion. The room was clean but the toilet was not, I did bring it up to the owner. With better organization this choice will be ok.