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Reviews of SpringHill Suites by Marriott Orange Beach

3 out of 5
SpringHill Suites by Marriott Orange Beach
4673 Wharf Parkway West, Orange Beach, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 688 out of 928 reviews" "
Rating 8 - Good. 171 out of 928 reviews" "
Rating 6 - Okay. 40 out of 928 reviews" "
Rating 4 - Poor. 12 out of 928 reviews" "
Rating 2 - Terrible. 17 out of 928 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay will book again.
Stayed 1 night in Apr 2024
Response from Springhill Suites on 6 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Theodore

Travelled with family
The location and the staff. Stephanie was super helpful at the reservation front desk
Stayed 1 night in Mar 2024
Response from Springhill Suites on 6 Apr 2024
We really appreciate you taking the time out to share your experience with us. We agree, Stephanie is terrific! We hope to see you again soon!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Springhill Suites on 4 Apr 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Springhill Suites on 22 Apr 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guestsatisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward towelcoming you back again soon!

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 2 nights in Mar 2024
Response from Springhill Suites on 2 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future

10/10 Excellent

Cassie

Stayed 1 night in Mar 2024
Response from Springhill Suites on 22 Apr 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guestsatisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward towelcoming you back again soon!

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean! Great view of marina. Pool was very nice. Would have liked if breakfast was better stocked and more options, but this hotel overall was great! Staff all very friendly and accommodating. Would definitely stay again!
Stayed 2 nights in Mar 2024
Response from Springhill Suites on 30 Mar 2024
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Tracy, Earle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff,loved the view, breakfast clean room, etc etc etc
Stayed 1 night in Mar 2024
Response from Springhill Suites on 27 Mar 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet! The staff was very friendly and helpful! Greeted me as I came in and as I left!
Stayed 2 nights in Mar 2024
Response from Springhill Suites on 22 Mar 2024
Thank you for taking a moment to share your experience with us. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!! Right on the docks..
Stayed 1 night in Mar 2024
Response from SpringHill Suites on 16 Mar 2024
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back in the future!

10/10 Excellent

Shari

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Springhill Suites Orange Beach Team on 12 Mar 2024
Thank you for sharing your experience at Springhill Suites Orange Beach at The Wharf. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Springhill Suites on 10 Mar 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Springhill Suites on 6 Mar 2024
Thank you for taking the time to share your experience. We look forward to welcoming you back!

2/10 Terrible

GARY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was suppose to be no animals allowed , service animals only with cleaning fee. Dogs everywhere. Emotional support dogs are not service dogs they are for people with mental problems and they need to stay where it is animal friendly .wont come back
Stayed 1 night in Feb 2024
Response from Michelle Davis - General Manager on 26 Feb 2024
Gary, The hotel is required to follow Federal and State law; which only allows the hotel staff to ask if the animal is a service animal and not an emotional support animal. The law does not allow the hotel to request proof of the guest’s answer. Unfortunately, the actions of others ruined your stay with Springhill Suites Orange Beach. We would hope that you will give Springhill Suites Orange Beach another chance.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from BJW on 27 Feb 2024
Glad you enjoyed your stay here. Hope you come back stay with us again at Springhill suites. Thank you for choosing to stay with us.

10/10 Excellent

Thomas

Nice digs
Stayed 2 nights in Feb 2024
Response from Springhill Suites on 24 Feb 2024
Thank you for taking a moment to share your experience.

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Springhill Suites on 30 Jan 2024
Dear Jacklyn,Thank you very much for giving us an excellent score. Our team's commitment to service and guestsatisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward towelcoming you back again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
We stayed here for the New Year. Beautiful property, clean rooms, friendly staff.
Stayed 1 night in Dec 2023
Response from Springhill Suites on 3 Jan 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Springhill Suites on 24 Feb 2024
Thank you for taking a moment to share your experience.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and we will be staying there again in Feb 2024
Stayed 1 night in Dec 2023
Response from Springhill Suites on 6 Dec 2023
Thank you for taking a moment to share your wonderful experience. We look forward to welcoming you back in the future!

10/10 Excellent

Daniel

Travelled with partner
Very clean, well maintained
Stayed 1 night in Dec 2023
Response from Springhill Suites on 6 Dec 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future!

8/10 Good

Rosiland

Stayed 3 nights in Oct 2023
Response from Springhill Suites on 17 Nov 2023
Rosiland,Thank you for providing feedback about your recent stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Beautiful hotel.
The hotel itself was beautiful, spacious and clean! Service was superb. The only comment I would have is that I wish they would have had coffee in the lobby throughout the entire morning. They put the coffee away when breakfast ended and didn’t bring it out until the breakfast began. I left on a Sunday morning at 6:30 AM and was hoping to grab a cup for the road but since breakfast didn’t start until seven there was no coffee available. There was a coffee maker in the room and I could’ve made it if I really needed to, so it’s not that big of a deal, but it was enough to be noticeable.
Stayed 3 nights in Oct 2023
Response from Springhill Suites on 31 Oct 2023
Thank you for sharing about your experience at our location. I am very sorry to hear that you were disappointed about coffee not being available the entire morning. We look forward to welcoming you back in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean, great location
Stayed 2 nights in Oct 2023
Response from Springhill Suites on 29 Oct 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Ashlee

Travelled with family
Liked: Amenities
Very friendly, convenient and perfect stay!
Stayed 1 night in Oct 2023
Response from Springhill Suites Orange Beach Staff on 30 Oct 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Oct 2023
Response from Springhill Suites Orange Beach on 23 Oct 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

JOHANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly & helpful. Room clean. Extra towels given upon request. No complaints.
Stayed 1 night in Oct 2023
Response from Springhill Suites on 16 Oct 2023
Johanna,We thank you for providing such excellent feedback in regard to our hotel team and our location. We look forward to welcoming you back in the future. Have an amazing day!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome weekend
Great location for concerts at the Wharf
Stayed 1 night in Oct 2023
Response from Springhill Suites on 12 Oct 2023
Tracy,Thank you for taking a moment to share about your experience. We are delighted that you enjoyed our location!

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit noisy
Fantastic location. Except for the gravel/dirt loading site next door. Backup beepers starting at 7am. Everything else was amazing.
Stayed 1 night in Oct 2023
Response from Springhill Suites on 12 Oct 2023
Jackie,Thank you for taking a moment to share about your experience. We do apologize for the backup beepers starting at 7 am. We are delighted that you enjoyed our location.

8/10 Good

Dell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the canal and marina. Staff was very nice. Thanks Leslie for your help when we got in late.
Stayed 1 night in Oct 2023
Response from Springhill Suites on 12 Oct 2023
Dell,Thank you for providing wonderful feedback in regard to the beautiful view. We are so delighted that staff was very nice. Thank you for the team member recognition for Leslie. Have an amazing day!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was welcoming and professional. The hotel is really nice and clean. The rooms were a good size and had good pillows and nice bed, very comfortable. Area around convenient to walking to the Wharf amphitheater. Plenty of restaurants and stores walking distance.
Stayed 1 night in Oct 2023
Response from Springhill Suites on 9 Oct 2023
Marie,Thank you for taking a moment to share your experience. We are delighted that you had an excellent stay. We look forward to welcoming you back in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great 3 night stay.
Awesome hotel. Friendly staff.
Stayed 3 nights in Sep 2023
Response from Springhill Suites on 4 Oct 2023
Michelle,Thank you for taking a moment to share your experience. We appreciate the wonderful feedback about our hotel and staff. Have an amazing day!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I took a girls trip to the beach for a long weekend. This property was beautiful! Within walking distance to some lovely shops and many wonderful eateries. The bar and grill at the property itself is a total understatement. It may be labeled bar and grill, but it is fine dining at it's best!! You will NOT be disappointed!! I can't wait for next years trip!! We WILL be going back!!
Stayed 4 nights in Sep 2023
Response from Springhill Suites on 26 Sept 2023
Roberta,Thank you for providing such amazing feedback about your recent stay with us. We look forward to welcoming you back on next years trip!

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service
Like we’re there was a restaurant right next to it had good food and can walk to the stores and other restaurants. But needed better breakfast selections. And told the people at the Desk that the room the sink was slow draining in the restroom area. And also did not like the a/c was on a Motion sensor so if you was gone out of the room it will turn off and don’t move a lot sleeping you burn up. Or you have to turn the temp low to compensate for it.
Stayed 4 nights in Sep 2023
Response from Springhill Suites on 22 Sept 2023
Dear Sam,Thank you for the feedback provided about your recent stay at our location. We are delighted that you enjoyed the location of restaurants and stores. We appreciate the feedback in regard to the room sink and the motion temperature sensor. We will relay this feedback to the appropriate departments to investigate. We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By trip
Everything was great nice happy smiling faces comfort and clean
Stayed 1 night in Sep 2023
Response from Destiny, Front office manager on 17 Sept 2023
Thank you so much for staying with us! It was a delight to have you. Come see us again!

2/10 Terrible

Benjamin

They did not hold my reservation. I had no room when I showed up for checkin.
Stayed 1 night in Sep 2023
Response from Springhill Suites on 19 Sept 2023
Benjamin,Thank you for taking a moment to share your experience. Our sincere apologies for not having an available room ready for your arrival of 11:40 am on 09.16.2023. The reservation booked for 09.15.2023 unfortunately went to no show since you did not arrive. We hope to see you again in the future.

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice. House keeping needs improvement
Stayed 3 nights in Sep 2023
Response from Springhill Suites on 16 Sept 2023
Thank you for taking the time to share your experience at our location. Have an amazing day!

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Stayed 1 night in Sep 2023
Response from Springhill Suites Orange Beach Team on 14 Sept 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guestsatisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward towelcoming you back again soon!

8/10 Good

Natalie

Travelled with family
Liked: Staff & service
Overall the say was okay. The staff was super friendly and welcoming, however the noise level wasn’t the best. Also, our floor was super sticky
Stayed 2 nights in Sep 2023
Response from Springhill Suites on 11 Sept 2023
Natalie,Thank you for sharing your experience at our location. We are delighted that the staff were super friendly and welcoming. On behalf of the entire hotel team please accept our sincerest apologies for any inconvenience the noise level caused and for the floor being super sticky. We look forward to welcoming you back in the future. Have an amazing day!

10/10 Excellent

Diane, Dothan

Stayed 1 night in Sep 2023
Response from Springhill Suites Orange Beach Team on 29 Sept 2023
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and beautiful location to beach and all
Overall experience was good. Location was great and convenient, close drive to the beach and we had a beautiful view of the wharf. Staff was mostly friendly and helpful with our questions with the exception of one who cared less about our concerns. Bed was very firm and pillows really needed to be replaced. Our microwave didn’t work. Cleaning staff never serviced our room during our stay even when we didn’t have the tag on the door. I guess we should have requested it. We would stay again hopefully next visit will be better than the first.
Stayed 4 nights in Sep 2023
Response from Springhill Suites Orange Beach on 8 Sept 2023
Thank you for taking the time to let us know about your recent stay. We strive to provide excellent service and it is never our intention to disappoint a guest. We will review this complaint during our next team meeting so that we can avoid any similar problems in the future. We hope to be able to welcome you back at some point so we can make sure that your stay is excellent from start to finish.

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the Wharf in a beautiful area with lots of options for dining from tacos, pizza and wings to high end dining. Several live music bar and grills, stores and to top it off the ferris wheel to enjoy the view. Our room was clean, very roomy and had a nice view, just no balcony. The bed needs to either have a memory foam or a new mattress because it was hard and a little uncomfortable. For the 3 nights we were there it was ok. Overall from location, to staff friendliness and cleanliness it was a wonderful time and great place to stay.
Stayed 3 nights in Sep 2023
Response from Springhill Suites on 6 Sept 2023
Jaclyn,Thank you for taking a moment to share your experience at our location. We are delighted to read that you enjoyed your stay from the staff friendliness to cleanliness. We are very sorry that the mattress was not satisfactory during your visit. I am so happy to hear that you had a wonderful time, and this is a great place to stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Springhill Suites on 29 Aug 2023
Lisa,Thank you for taking the time to share your experience. We are delighted that you rated us a 10 out of 10! We look forward to welcoming you back in the future.

8/10 Good

Carl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was great, but the rooms and the bathroom was not the cleaness
Stayed 1 night in Aug 2023
Response from Springhill Suites on 22 Aug 2023
Carl,Thank you for taking a moment to share your experience. Please accept our sincerest apologies for the room/bathroom cleanliness not being up to par. We hope this does not deter you from staying with us in the future. Have an amazing day!

10/10 Excellent

Christina, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights for a concert. The hotel it amazing. Appreciated the free breakfast. I do think $819 a night bc a concert is ridiculous but can’t drink and drive so here we are lol. I also wish the pool had a tiki bar with drinks and snacks. The restaurant is not convenient for the pool but overall we will stay here again. The staff here is wonderful!!
Stayed 2 nights in Aug 2023
Response from Brian on 19 Aug 2023
Thank you for staying with us and taking the time to share your experience. We strive to provide our guests with the best value for their travel dollar, and we're sorry if you feel we were not successful. Rates do fluctuate based on time of year, so please check back again when your travels bring you back to Orange Beach, AL. We look forward to seeing you again soon!

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 3 nights in Aug 2023
Response from Springhill Suites Orange Beach Team on 14 Aug 2023
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Springhill Suites on 15 Aug 2023
Mary,Thank you very much for giving us an excellent score. Our team's commitment to service and guestsatisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward towelcoming you back again soon!

8/10 Good

WILSON

Great for the price
Stayed 1 night in Aug 2023
Response from Brian on 8 Aug 2023
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Orange Beach, AL.

8/10 Good

Isidro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location!
Stayed 1 night in Aug 2023
Response from Springhill Suites on 2 Sept 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Brian on 8 Aug 2023
Thank you for sharing your experience at Springhill Suites Orange Beach at The Wharf. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!