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Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）

4.0 star property
Travelers soak in natural hot springs at this mountain retreat, where bowling, massage services, and nearby national park exploration create a rejuvenating escape

Choose dates to view prices

Beppu SUGINOI HOTEL, near Aso Kuju National Park, offers an indoor mineral hot spring, bowling alley, sauna, massages, and an outdoor pool. Two restaurants serve breakfast and dinner. Free WiFi and on-site shopping add convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
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About this property

Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）

  • Upscale family-friendly hotel near Aso Kuju National Park
  • Located close to Takegawara Onsen and Hells of Beppu, Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） provides a bowling alley, an indoor mineral hot spring (onsen) and a corner/local shop. For some rest and relaxation, visit the sauna or the 2 hot tubs. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
    • A children's club (surcharge), a vending machine and a billiards/pool table
    • Guest reviews give top marks for the first-rate property condition
  • Room features
  • All 791 rooms feature comforts such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
  • More amenities include:
    • Toilets with electronic bidets, hairdryers and shampoo
    • Fridges, daily housekeeping and phones

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 to 10000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Breakfast is not included for children using existing bedding.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Frequently asked questions

Does Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） pet-friendly?

No, pets are not allowed at this property.

How much is parking at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Self-parking is free at this property.

What time is check-in at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS）?

Checkout is at 11 AM.

Where is Beppu SUGINOI HOTEL（ORIX HOTELS & RESORTS） located?

This family-friendly Beppu hotel is located in the suburbs, within 3 mi (5 km) of Aso Kuju National Park, Takegawara Onsen and Hells of Beppu. Umitamago and Kijima Kogen Park are also within 6 mi (10 km).

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 757 out of 1000 reviews
Rating 8 - Good. 178 out of 1000 reviews
Rating 6 - Okay. 45 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Yuko

Liked: Cleanliness, property conditions & facilities
Beautiful view from our room, great hot spring.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kin Ho Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel resort that you can spend whole day without leaving the premises”. The location is not very convenient but they provided shuttle bus to train station. Highly recommend to anyone who rent a car during the trip. Restaurant is spectacular with great buffet options. Lots of entertainment facilities that your kids will not be bored.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

sung

Liked: Amenities
Clean room ,great meal
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

ka lung

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel, clean , beautiful, big room. 3 onsen bath. Good foods , I love the arcade area and the bowling . Good for family with kids. Staffs are nice too. 10 mins from Beppu station , they have shuttle bus to pick you up
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great experience, Tana-yu and breakfast/dinner buffets are outstanding! Hoshi-kan room was super clean, spacious and enjoyed the purified water! Highly recommend!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Wei Sin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast and dinner buffet
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Huey Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Jay

Disliked: Staff & service
I have stayed in hotels in many countries for over 30 years, but this was the first time I experienced a theft in hotels. There may be thieves anywhere, but having my phone stolen in Japan—especially in a tourist area—was truly shocking. I didn’t make a big deal out of it so my daughter and my elderly parents wouldn’t worry, but it is an experience I will never forget. Aside from this incident, the hotel’s facilities and food were good. It was disappointing, however, that many of the staff were not able to communicate in basic English.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

leo

Liked: Cleanliness, amenities, property conditions & facilities
I booked the room HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm sleep 6 people through Expedia. Clearly stated “ Children can stay for free if using existing beds when occupying the parent or guardian's room” while booking. The hotel insists to charge extra $300 upon check in for my 5 and 8 yrs old (kids don’t need buffet, they only eat burgers and fries). Super dissatisfied with the inconsistent information.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Mandy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely resort!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Yun-Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good, dinner was just ok
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chang Kwon

Liked: Cleanliness, property conditions & facilities
Facility food quality service ocean view best resort hotel in the world
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, awesome public bath area, great meals, I travelled solo this time but I would love to come back with family
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Akitoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast choices.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Man Lit

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2026
Verified

8/10 Good

ヤスヒロ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was the best where we stayed, because, it is newly builded recent times.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
They have 3 separate buildings, each one has different facilities and
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

HEUNG WING B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skipped breakfast because woke up late
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

のえみ

good！
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋含めて施設全体とても清潔で、スタッフの対応も良く、朝食夕食共にビュッフェ形式でとても満足いく内容でした。
宙館ビュッフェ会場からの一枚。ライトアップされたフォトスポット
今回宿泊した宙館デラックスルーム11階
部屋からの湯煙別府の朝
客室風呂。綺麗でガラス張りの扉
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
敷地内にいろいろな建物があり、最初どこに行ったらいいか迷いましたが、チェックインして案内があってからは、いろいろ楽しみながら、快適に過ごすことができました。
Stayed 1 night in May 2026
Verified

10/10 Excellent

正和

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフ対応がすべてよかった
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

マサミ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さん、様々な場面で笑顔で対応してくれました。とても気持ちがよかったです。
Stayed 1 night in Apr 2026
Verified

8/10 Good

シゲル

Liked: Cleanliness, staff & service
雨で残念でした。お風呂まで遠い。
Stayed 1 night in Apr 2026