Reception

Reviews of Motel 6 Odessa, TX

2 out of 5
Motel 6 Odessa, TX
200 E I-20 Service Rd, Odessa, TX

Reviews

6.4
Rating 10 - Excellent. 90 out of 420 reviews" "
Rating 8 - Good. 99 out of 420 reviews" "
Rating 6 - Okay. 83 out of 420 reviews" "
Rating 4 - Poor. 61 out of 420 reviews" "
Rating 2 - Terrible. 87 out of 420 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Ivonne

Travelled with partner
Disliked: Amenities
I booked a non smoking room and the room I got was so smelly and the sheets had the strong smell of cigarette. I was tired and hoped the smell would be less in the morning. But my hair smelled strong from my pillow.
Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We are thrilled to know that everything was to your liking. It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Shaun

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DIRTY
Fecal matter on wall. Something spilt on microwave and running down the side. Sheets no white.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Efrain

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Jim

Liked: Cleanliness
One of the beds was broke down and unable to be used..
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi JimWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Room and property were clean, staff was friendly
Stayed 1 night in Nov 2023
Response from Sophia CSR on 23 Nov 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Gregory

Stayed 9 nights in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

David

Stayed 3 nights in Oct 2023
Response from Sophia CSR on 18 Nov 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 21 Oct 2023
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well, it seemed like I didn’t have to worry too much about theft compared to the other motel 6 locations I’ve stayed at.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 19 Oct 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Angelica, El Centro

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom floor was filthy, and the room had bed bugs
Stayed 1 night in Oct 2023
Response from Sophia CSR on 19 Oct 2023
Dear Guest,We take matters like this very seriously. Our housekeeping team will address the cleanliness issue immediately, and we will also conduct a thorough inspection for pests. We appreciate your patience and will work to ensure this does not happen again. Thank you for bringing this to our attention.

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Sophia CSR on 3 Nov 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Hammuravi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Sept 2023
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Luis Daniel

Stayed 1 night in Sep 2023
Response from Sophia CSR on 8 Sept 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and always on site for any questions.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Sept 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel to stay at. The owners and the staff care.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 23 Aug 2023
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stuff was very friendly and helpful
Stayed 1 night in Jul 2023
Response from Sophia CSR on 17 Jul 2023
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

2/10 Terrible

Ashli

Travelled with family
Disliked: Staff & service, property conditions & facilities
Absolutely disgusting. Cigarette burns o the blanket, bathtub and table. As well as a non smoking room filled with cigarette smell.
Stayed 1 night in Jul 2023
Response from Sophia CSR on 13 Jul 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

8/10 Good

Jian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close to restaurants and gas stations.
Stayed 1 night in Jul 2023
Response from Sophia CSR on 12 Jul 2023
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odessa stay
Very clean and in pretty good condition.
Stayed 1 night in Jul 2023
Response from Sophia CSR on 8 Jul 2023
Dear Guest,Your 10-star review is greatly appreciated. We thank you for recognizing the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 Good

Luis Daniel

Stayed 2 nights in Jun 2023
Response from Sophia CSR on 16 Jun 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a Motel 6, you know what you're getting.
Solid Motel 6 experience. Very nice front desk staff, believe it's family owned. Some highway noise, not much food around. Clean and comfortable. No complaints. Thanks for learning the light on.
Stayed 1 night in Apr 2023
Response from Sophia CSR on 2 May 2023
Hi Travis,Honest appreciation from our beloved guests is what we yearn for. Thank you for your sweet feedback that reflected our values truly. We are eager to see you again.

10/10 Excellent

Raymond

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Apr 2023
Response from Sophia CSR on 2 May 2023
Hi Raymond,It is heartwarming to see guests like you complimenting our hardworking staff. Thank you for sharing your review and motivating us to keep serving you better every time you wish to visit us.

2/10 Terrible

Presley

Stayed 1 night in Apr 2023
Response from Sophia CSR on 8 May 2023
Dear Guest,Thank you for taking the time to share your rating. We would love to know more about your experience so, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

April

Stayed 1 night in Feb 2023
Response from Sophia CSR on 26 Feb 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

CHRISTINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and rooms were tidy
Stayed 1 night in Feb 2023
Response from Sophia CSR on 19 Feb 2023
Hi Christina,It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. It's wonderful to hear that you found the accommodation clean and comfortable. We are happy to read that you will revisit us, and we look forward to having you back many more times in the future.

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 0lace
Stayed 4 nights in Feb 2023
Response from Sophia CSR on 13 Feb 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 Okay

Luis Daniel

Stayed 1 night in Feb 2023
Response from Sophia CSR on 13 Feb 2023
Dear Guest,Thank you for choosing us for your recent stay. We appreciate the 6-star rating. We hope you had a nice stay with us. Please let us know if you have any suggestions on how we can improve things for our guests. We look forward to your next visit!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Sophia CSR on 4 Feb 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Armida

Stayed 5 nights in Jan 2023
Response from Sophia CSR on 3 Feb 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Beka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was helpful and nice
Stayed 5 nights in Jan 2023
Response from Sophia CSR on 1 Feb 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Beka

Liked: Staff & service, amenities, property conditions & facilities
Hotel staff was really nice and helpful
Stayed 1 night in Jan 2023
Response from Sophia CSR on 1 Feb 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Robert

Stayed 7 nights in Jan 2023
Response from Sophia CSR on 1 Feb 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Ellis

Stayed 5 nights in Jan 2023
Response from Sophia CSR on 30 Jan 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not terrible
Both on check-in and check-out, the staff was friendly. Some neighbors were noisy, but quieted down before it got too late. Wished I could have had a microwave, but I understand not all places do.
Stayed 2 nights in Jan 2023
Response from Sophia CSR on 18 Jan 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our check-in staff. We will surely forward your valuable feedback to the relevant team for improvements. I assure you the best of service on your future stays.

8/10 Good

Amanda

Stayed 1 night in Jan 2023
Response from Sophia CSR on 17 Jan 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

2/10 Terrible

Ying

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Motel 6 Odessa TX is the worst motel I have ever lived. The hotel room is not an independent room. There is a closed door separated two custom rooms. Any noise from next room can be hear in another custom room. Unfortunately, our next custom room's TV had been on until 3am in the morning. Very very noise!!! There is no shampoo, no soap and the water in shower and sink is very small volume and very hard to adjust. Needless to say , there is no breakfast, no microwave, no refrigerate. Also the room is very small and the bedding is very old and dirty. There are hairs in the bed. The front desk service and the manager service are very bad and unfriendly. Compared with Baymount by Wyndham, Baymount is cheaper, clean, good breakfast, very nice people and everything is 1000 times better than Motel 6 Odessa. I strongly recommend do not go to Motel 6 Odessa. The Motel 6 Odessa TX is a awful place.
Response from Sophia CSR on 12 Jan 2023
Dear Guest,Thank you for sharing your feedback and for letting us know about your encounters. Please accept our apologies for the issues you faced. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

6/10 Okay

Shane

Liked: Staff & service, room comfort
The stay provided as needed, a place to rest and clean up after work
Stayed 7 nights in Dec 2022
Response from Sophia CSR on 6 Jan 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. We hope to hear more from you on your next visit.

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay right off the freeway
We just needed a quick stay, and this was right off the freeway. You can hear traffic, but it dies down at night. There are gas stations near by. No dining options unless you want to driver deep into town about 10 min away. The receptionist was friendly, the room was decent.
Stayed 1 night in Dec 2022
Response from Sophia CSR on 5 Jan 2023
Dear Guest,Thank you for sharing your feedback. We are glad that you had a nice stay with us and liked our convenient location, clean room, and friendly staff. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The owner was a totally not cool
Stayed 1 night in Dec 2022
Response from Sophia CSR on 17 Dec 2022
Dear Guest,Thank you for sharing your feedback. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty and bed sheets smelled bad
Stayed 1 night in Dec 2022
Response from Sophia CSR on 13 Dec 2022
Dear Guest,Thank you for sharing your feedback. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

4/10 Poor

Ricky

Stayed 1 night in Oct 2022
Response from Sophia CSR on 26 Oct 2022
Dear Guest,We are glad you had a nice stay with us and appreciate this rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Johan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excelent for the price
Stayed 1 night in Oct 2022
Response from Sophia CSR on 14 Oct 2022
Dear Guest,Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us and liked the great price. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Alexzandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Sophia CSR on 18 Sept 2022
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 Okay

Brandi

Stayed 1 night in Aug 2022

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and quiet
The Motel 6 was safe. When I had to reprogram my room key the front desk employee asked me for my ID. There was plenty of parking available.
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 23 Aug 2022
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. We hope to hear more from you on your next visit.