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Reviews of Hampton Inn & Suites Ocala

2.5 out of 5
Hampton Inn & Suites Ocala
3601 Sw 38th Ave, Ocala, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 477 out of 605 reviews" "
Rating 8 - Good. 96 out of 605 reviews" "
Rating 6 - Okay. 14 out of 605 reviews" "
Rating 4 - Poor. 12 out of 605 reviews" "
Rating 2 - Terrible. 6 out of 605 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham, Roselle Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is the nois of thd traffic, however its not to bad and be aware about a lithg pole out side parking lot due in night, the light will boder inside the room and window courting don't close completely.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tyla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good service 👌
Stayed 2 nights in Apr 2024

10/10 Excellent

Roger, Palm City

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean. Very friendly staff. Room was great. Not 1 issues. Well done as usual. Hampton Inn is my go-to. Consistent product with a good breakfast. Clean, fresh linens, updated, etc etc Just stay here. It's a great value
Stayed 1 night in Apr 2024

10/10 Excellent

Valerie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and we enjoyed the 5:00 cookies!
Stayed 1 night in Apr 2024
Response from Kristy Burns GM on 19 Apr 2024
Thank you for the amazing review! We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristy Burns GM on 19 Apr 2024
Thank you for taking to give us such a wonderful review! We hope to see you again soon.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well maintained. Great shower pressure and bathroom supplies. While the property and front desk staff were great. The employee working the breakfast was terrible. I personally did not have an interaction with her but watched and listened to her be rude to other guests. Breakfast was available until 10 and at 9 she was telling people she’s not filling anything to make due with what was left. There where a lot of families with little kids that weren’t going to eat oatmeal and sausage patties. How hard is it to make more waffles batter. Even the bread was gone.
Response from Kristy Burns GM on 19 Apr 2024
Melanie,Thank you for taking the time to give us such a great review. I want to personally apologize for the issue you had with breakfast. I will be speaking with the employees and I can assure you that this will never happen again. We hope to see you on your next trip to Ocala.

10/10 Excellent

Janiel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful, and the room was clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick night in Ocala.
No issues other than the desk clerk charged us for night even tho I prepaid. Fortunately a credit was applied later in the day we checked out. Asked for room away from I-75. Which was granted.
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Amenities
Excellent property, accommodation and stay. Will be back soon!!
Stayed 1 night in Jan 2024

10/10 Excellent

Taren

Stayed 2 nights in Jan 2024

10/10 Excellent

E L

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is as good as it gets for highway type lodging.
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness and helpfulness of the staff. Then the cleanliness of the room and fresh clean bed. I used my new light for detecting bed bugs and other bugs, CLEAN. This maybe for a restful night with Hampton. The next morning the kitchen staff were busy making sure food was fresh and plentiful but not over stock so it w as fresh. The kitchen staff was not so busy as they greeted us and talked with us. Making for us to return here as we felt we made friends with all staff members.
Stayed 1 night in Dec 2023

10/10 Excellent

Mercedes

Stayed 4 nights in Dec 2023

10/10 Excellent

Hongxin

Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Very clean! Very friendly!
Stayed 1 night in Dec 2023

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
💜
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely polite and helpful. Excellent service
Stayed 2 nights in Nov 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and spacious, very clean, friendly warm staff and close to picking up food or dining out. I really enjoyed my stay and looking forward to my next visit
Stayed 1 night in Nov 2023

10/10 Excellent

Benjamin A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Becky

Stayed 1 night in Nov 2023

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok property right off highway so if your room is in that side be prepared for lots of highway traffic noise at night and early morning.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ryanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Jeannette

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Trip
We really enjoyed our stay
Stayed 1 night in Oct 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Magdalena

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great for travelers with pets
Stayed there couple of times while traveling with pets. Friendly staff, good breakfast, convenient. Little loud if your room faces the highway.
Stayed 4 nights in Aug 2023

8/10 Good

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Saleika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were exceptionally friendly and very welcoming! I would definitely stay here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eric

Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, the breakfast area was very clean and the food was fresh! The staff was super friendly and kind.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Pleasant Surprise
As a former hotel employee of many years, I know what it takes to have a memorable guest experience while portraying and executing a tight ship first class operation. This Hampton Inn and Suites did it all. From cleanliness to courtesy, simplicity and good food, I was pleasantly surprised and will be back - I have family in the area and will be needing a place to stay regularly. You have a friendly, responsive, and well-trained staff. In this day and age, you are to be commended.
Stayed 2 nights in Jun 2023

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
Down to the ladies in the breakfast room.. all employees were friendly and helpful. We got a suggestion for dinner from front desk and enjoyed Los Margaritas for dinner. Slept well after a long day at parks!
Stayed 1 night in Jun 2023

6/10 Okay

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Was within walking distance of both Cracker Barrell and Burger King, which was nice. Some front desk staff went above and beyond to be helpful when I was unable to access the Wi-Fi and also needed directions. Was not able to access the Wi-Fi even after getting assistance from the manager as I have great security on my laptop and could not access "open" Wi-Fi". They really tried to help. I liked the lay-out of the room having the king bed facing the window, but this also created one of my "dislikes". Because the AC vent position was not adjustable, when air was blowing, it hit me right in the face when I was in bed (not good). Another negative was I asked the evening front desk person that checked me in to put me in a king room that was close to an end of a hall or at least in a quiet area as I needed rest after a recent surgery. He explained suites were at the end of the halls so he couldn't put me there, but he would put me on the quiet side. I was put on the second floor, 4 doors down from the elevator with a loud person above me and people on all sides. If that was a "quiet" area, I would hate to be in a loud area. Had to sleep in ear plugs at night (which I have to do in my apartment at home every night) needless to say, that part of my stay was not very enjoyable. Also, the toilet was very low (a toddler level toilet, I call it), rather than the adult height, which makes it more difficult for us older people. Grab bar would have been nice, though handicapped not needed.
Stayed 4 nights in May 2023

10/10 Excellent

ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of this facility better than the downtown options. Parking was available and free, and the area felt very safe. The staff was INCREDIBLY friendly - every single one, especially the gentleman with a nose ring and the lady at the breakfast offerings.
Stayed 1 night in May 2023

2/10 Terrible

Valerie, Boynton Beach

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room smelled. Breakfast was gross
Stayed 2 nights in May 2023

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Th e staff was pleasant from check-in to check-out. Floor was quiet!
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Everyone friendly and accomodating. Hotel and grounds well kept.
Stayed 3 nights in May 2023

10/10 Excellent

Joseph, Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Travel Hotel
A solid hotel for our on the road travel this winter. The room was comfortable and updated.The staff was VERY helpful with restaurant offerings in the area and also very pleasant. Breakfast had plenty of hold and cold choices.
Stayed 1 night in Apr 2023

2/10 Terrible

leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a break into our room all cash stolen e
Stayed 3 nights in Mar 2023
Response from Kristy on 4 May 2023
This is false information, and the police were involved and proved after reading the door locks that no one but the guest entered the room. We are very sorry you feel this happened here.

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was right off of I75. Very convenient. Very close to dining, in fact we walked across the parking lot and got Cracker Barrel. Staff was pleasant and informative. Free 24 hour coffee in the lobby and free breakfast is nice. The room was clean and the front desk provided a guarantee that you will find everything you need or to call immediately. I highly recommend this hotel.
Stayed 1 night in Mar 2023