Terrace/patio

Reviews of Sonesta Emeryville - San Francisco Bay Bridge

3 out of 5
Sonesta Emeryville - San Francisco Bay Bridge
5555 Shellmound Street, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1004 reviews" "
Rating 8 - Good. 244 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dikdik

Travelled with family
The hotel is located in strategic location
Stayed 3 nights in May 2024
Response from Customer Service on 23 May 2024
Dikdik, thank you for sharing your thoughts. We are pleased you found the location convenient. We hope to enhance your experience on your next visit. Safe travels!Best regards,Sonesta Emeryville

10/10 Excellent

Estrellita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and good and clean. But we left our truck parked on the back part of the lot and someone broke into it and stole our amp. Maybe have more security just to be on the safer side but overall the hotel itself was clean and staff were very generous and helpful.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Estrellita,The team at Sonesta Emeryville - San Francisco Bay Bridge is thrilled to hear you enjoyed the cleanliness of the property and appreciated the helpfulness of our team members. We're sorry to learn about the incident with your truck and will certainly take your suggestion into consideration. Thank you for your valuable feedback and we hope to welcome you back soon.Best regards,Sonesta Emeryville

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place.
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Pawel, thank you for your wonderful feedback! The team at Sonesta Emeryville - San Francisco Bay Bridge is delighted you had an excellent stay. We're looking forward to welcoming you back soon!Best regards,Sonesta Emeryville

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, surprisingly quiet for being next to the freeway. BUT housekeeping fell short - no washcloths upon arrival and never delivered when I called, and only two paper cups provided; next day the 'refresh' meant towels replaced, trash emptied, but beds were not made and we did not get any new cups. Breakfast not included for $150/night stay. Yikes.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Diana, thank you for sharing your experience at Sonesta Emeryville - San Francisco Bay Bridge. We are delighted to hear you appreciated the convenient location and the tranquility despite the proximity to the freeway. We regret any inconveniences you faced with housekeeping and amenities. Your feedback is valuable, and we'll ensure these details are reviewed diligently. We hope to have the chance to host you again in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
the receptionist was so kind, I will be back soon
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Angie, thank you for your kind words! The team members at Sonesta Emeryville - San Francisco Bay Bridge are thrilled to hear about your pleasant experience. We look forward to welcoming you back soon!Best regards,Sonesta Emeryville

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to Mall. Frankly the only concern was the system of discouraging the use of Debit cards. We do not see this in most other National hotels.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Jessica, thank you for highlighting the great location close to the mall. At Sonesta Emeryville - San Francisco Bay Bridge, the feedback is valued. The concerns about the payment system have been noted, and the input is appreciated. We're looking forward to welcoming you back for another enjoyable stay.Best regards,Sonesta Emeryville

8/10 Good

benjamin, rancho palos verdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Benjamin,Thank you for sharing your thoughts on your stay at Sonesta Emeryville - San Francisco Bay Bridge. It is great to hear that the location was convenient for you. We hope to welcome you back soon for another enjoyable visit.Best regards,Sonesta Emeryville

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and working quickly as they could !
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Frank, thank you for your kind words about Sonesta Emeryville - San Francisco Bay Bridge. The team is delighted to hear that you appreciated their friendly and efficient service. We're looking forward to welcoming you back!Best regards,Sonesta Emeryville

8/10 Good

christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints. convenient location
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Christopher, thank you for sharing your positive feedback about Sonesta Emeryville - San Francisco Bay Bridge. We're delighted you found our location convenient. We look forward to welcoming you back soon.Best regards,Sonesta Emeryville

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Television in tooms were a bit out datted for the amoumt of money they charge per night better television
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Al, thank you for sharing your thoughts. The feedback about the television has been noted, and we're always looking for ways to enhance our guests' experiences. We hope to have the pleasure of welcoming you back to Sonesta Emeryville - San Francisco Bay Bridge in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Fernando

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Fernando, thank you for the excellent rating! The team at Sonesta Emeryville - San Francisco Bay Bridge is delighted you had a great experience. We hope to welcome you back soon!Best regards,Sonesta Emeryville

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a reservation for 1 room. 4 people were sharing it. I was told I could only have 1 room key! What? Crazy. They said if they gave out more than that to each reservation that they would run out of plastic key cards. I was still charged the "resort fee" or whatever the additional fee is per night(about $35 per night. 3 of us left and 1 person was staying behind. They needed to meet the food delivery person, but did not have the key to get back in the room...I told her to call the front desk and I was sure they could have someone get you back into the room. The front desk said NO...What??? If you can't give enough keys to everyone, you need to accommodate better. Also, in order to park your car and get into AND out of the parking lot, you need a key.... It was a frustrating stay to say the least.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Mary, we acknowledge your concerns regarding the room key allocation and apologize for any inconveniences this may have caused during your stay. Rest assured, it is our aim to keep the highest possible standards of comfort and access for all our guests. Similarly, we understand the issues related to parking access and we appreciate your thoughts for improvement. We will be sure to take your feedback on board and discuss ways we can enhance our facilities and guest services. Your insight is valuable to us. Thank you for sharing your experience and we hope for another opportunity to serve you better in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very nice area
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Javier, it's delightful to read about your experience at Sonesta Emeryville - San Francisco Bay Bridge. We pride ourselves on our fantastic location and we're glad this contributed to your positive experience. We hope to welcome you back on your next visit to the area.Best regards,Sonesta Emeryville

10/10 Excellent

Sun, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located across from Bay Street Shopping Center
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Sun, thank you for your wonderful feedback about your stay at the Sonesta Emeryville - San Francisco Bay Bridge. We're delighted that you found our location convenient, making your shopping experience easier. We hope to welcome you back on your next visit to the area!Best regards,Sonesta Emeryville

8/10 Good

Thierry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access and safe environment. Breakfast was skimpy. No fruit, and very overcooked scrambled eggs. Good coffee
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Thierry, it's wonderful to hear you appreciated Sonesta Emeryville's convenient location and felt secure during your stay. We're also glad you found the coffee to be enjoyable. As we aim to consistently improve, your feedback regarding the breakfast is valuable and will be shared with our food and beverage team for evaluation. It would be our pleasure to welcome you back for a more satisfactory culinary experience.Best regards,Sonesta Emeryville

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We forgot to pack an item when we left and the staff sent the item back to us via FedEx.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Randall, it's wonderful to hear that our team at Sonesta Emeryville - San Francisco Bay Bridge was able to assist in returning your left-behind item. This kind of attentive service is something we take great pride in. We look forward to hosting you again in the near future. Safe travels until then!Best regards,Sonesta Emeryville

10/10 Excellent

Samuelu

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible front desk service and support
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Samuelu, your praises for Sonesta Emeryville - San Francisco Bay Bridge are greatly appreciated, particularly your acknowledgment of our front desk team. We pride ourselves on providing remarkable service and support. We look forward to your next visit.Best regards,Sonesta Emeryville

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its property appears clean and convenient to many shopping options nearby.
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Apr 2024
Arthur, it's wonderful to hear you appreciated Sonesta Emeryville - San Francisco Bay Bridge's cleanliness and convenience to diverse shopping options. We aim to provide a prime location for our guests to enjoy. We hope your stay was nothing less than excellent. Thank you!Best regards,Sonesta Emeryville

8/10 Good

Jeaneen

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
Thank you for sharing your thoughts with us, Jeaneen!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Emeryville - San Francisco Bay Bridge. Thank you and have a lovely day!Best regards,Sonesta Emeryville

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Olga, it seems like your review was left blank. Nevertheless, we're glad you rated Sonesta Emeryville - San Francisco Bay Bridge favorably. If there is any specific feedback or memorable encounters, feel free to share at your convenience. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville

6/10 Okay

Shonda

Business traveller
Average
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Apr 2024
Shonda, thank you for taking the time to share your feedback. We understand that your experience at our venue wasn't all you hoped it would be. We continuously strive to improve and your observations provide valuable guidance. Your next visit should offer a better experience, as we implement improvements based on guests' feedback.Best regards,Sonesta Emeryville

10/10 Excellent

Cherie

Stayed 4 nights in Mar 2024
Response from Customer Service on 15 May 2024
Cherie, it's fantastic to hear that you had such a wonderful experience at Sonesta Emeryville - San Francisco Bay Bridge. We hope to serve you again during your next visit to the Bay area. Your satisfaction is our top priority!Best regards,Sonesta Emeryville

10/10 Excellent

Lani

Travelled with family
Liked: Cleanliness, staff & service
Excellent location
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Lani, thank you for your wonderful feedback. We're thrilled to hear that you enjoyed the prime location of Sonesta Emeryville - San Francisco Bay Bridge. We appreciated your stay and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville

6/10 Okay

Mary

Liked: Staff & service
It was okay. The bar was closed f-Sun. The coffee in the room isn’t good and there’s plastic waste.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Mary, thank you for taking the time to share your feedback. We understand your desire for a more varied schedule for the bar and will take it into consideration. Regarding the in-room coffee, we're continuously sourcing better products to enhance our guest's experience. Additionally, we appreciate your concern about plastic waste and are actively seeking solutions to lessen our impact. We hope to have the opportunity to deliver a better experience on your next visit.Best regards,Sonesta Emeryville

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. We where just driving though and not was a nice place to stay for the night
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Roxanne, it's wonderful to know you found Sonesta Emeryville - San Francisco Bay Bridge to be a comfy stop during your travels. We hope to be your preferred choice when you're on the road again. Safe travels until then!Best regards,Sonesta Emeryville

10/10 Excellent

Yoon jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Yoon, thank you for choosing to stay at Sonesta Emeryville - San Francisco Bay Bridge. We're pleased that your overall experience went well and our hotel seemed to meet your expectations. We hope to welcome you back on your next visit to the San Francisco Bay area.Best regards,Sonesta Emeryville

10/10 Excellent

Hadnet k

Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Hadnet, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and for rating us so highly. It's wonderful to hear you enjoyed your stay and we hope to welcome you back for another great experience in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Stephan

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for the fantastic rating, Stephan!It's outstanding you had such a wonderful experience at Sonesta Emeryville - San Francisco Bay Bridge. We care about the satisfaction of our guests. We can't wait to see you again soon!Best regards,Sonesta Emeryville

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Reginald, thank you for rating Sonesta Emeryville - San Francisco Bay Bridge. We are thrilled to know your stay with us was good. Please do not hesitate to share detailed feedback next time as it helps us improve. We hope to host you again in the future.Best regards,Sonesta Emeryville

2/10 Terrible

Haruko

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Haruko, we've noticed your rating and feel disappointed that your visit didn't go as expected. We strive to offer an exceptional experience to all our guests. We would appreciate it if you can share more details about your stay. This aids us in identifying areas for improvement. Your feedback is crucial in helping us enhance the quality of our service, and for that we thank you. Please don't hesitate to revisit us, and we will do our utmost to ensure your next stay is better.Best regards,Sonesta Emeryville

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Anthony, we're thrilled to hear you appreciated the excellent customer service at Sonesta Emeryville - San Francisco Bay Bridge. Our team members strive to deliver a memorable experience. We hope to welcome you back in the not-so-distant future.Best regards,Sonesta Emeryville

10/10 Excellent

Tiffany

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Tiffany, thank you for your wonderful review! At Sonesta Emeryville - San Francisco Bay Bridge, we are thrilled to hear that our team members were welcoming and that you found the cleanliness to your satisfaction. We appreciate your feedback and look forward to your next stay with us.Best regards,Sonesta Emeryville

10/10 Excellent

Ayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a good view.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Ayana, we're thrilled you enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge. Our team takes pride in providing memorable experiences paired with picturesque views. Your kind words will be shared with our team. Thank you for choosing us, we are looking forward to hosting you again.Best regards,Sonesta Emeryville

8/10 Good

Celia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was big.. quiet and parking was convenient. Check was fast and man who help me so nice and accommodating. Great service overall.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Celia, it's wonderful to hear you experienced great service and appreciated facilities like the spacious bathroom and convenient parking at Sonesta Emeryville - San Francisco Bay Bridge. We're also pleased to know that the quick check-in process and our accommodating team member added positively to your hotel experience. We value your feedback and hope to host you again in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Rebecca

Travelled with family
The pool and hot tub
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Rebecca, it's wonderful to hear you found enjoyment in the pool and hot tub at Sonesta Emeryville - San Francisco Bay Bridge. Thank you for sharing your positive experience. We're looking forward to welcoming you back for another relaxing stay.Best regards,Sonesta Emeryville

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Joshua, your high rating for Sonesta Emeryville - San Francisco Bay Bridge is greatly appreciated! We're thrilled you enjoyed your stay and look forward to your return in the future.Best regards,Sonesta Emeryville

6/10 Okay

Randall

Travelled with partner
Liked: Cleanliness, staff & service
It was pretty average. Not great, not terrible.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Randall, thank you for taking the time to share your thoughts. It seems your stay was satisfactory, albeit not exceptional. We're committed to making our guest experiences memorable and regret that we did not meet that mark during your visit. We hope to have another opportunity in the future to offer you a more superior experience.Best regards,Sonesta Emeryville

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel conveniently located near a fun mall.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Tracy, it's wonderful to hear that you regarded Sonesta Emeryville - San Francisco Bay Bridge as very agreeable and enjoyed its proximity to the nearby shopping center. We strive to provide an optimally situated and comfortable environment for our guests. Your feedback is greatly appreciated. We hope to welcome you back soon!Best regards,Sonesta Emeryville

10/10 Excellent

Katie

Travelled with family
Great staff and very comfortable and clean!
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Katie, it's wonderful to hear of your positive experience at Sonesta Emeryville - San Francisco Bay Bridge. We're thrilled our team members met your needs and you found comfort and cleanliness to be prevalent throughout your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Quame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Quame, it's delightful to learn you found the Sonesta Emeryville - San Francisco Bay Bridge to be an impressive establishment. We appreciate your kind words and hope to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Brenda, it's wonderful to know you had a fantastic experience at Sonesta Emeryville - San Francisco Bay Bridge. We are always thrilled to receive a perfect score rating. We hope your travels will bring you back soon. We are eager to ensure your next stay is just as enjoyable.Best regards,Sonesta Emeryville

10/10 Excellent

Bailee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Mar 2024
Bailee, it's wonderful to see a perfect rating following your stay at Sonesta Emeryville - San Francisco Bay Bridge. We truly appreciate you choosing our hotel and we hope to welcome you back in the future. Thank you for your trust and support.Best regards,Sonesta Emeryville

8/10 Good

Kathleen

Nice staff. Small room, but good for the price.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Kathleen, thank you for sharing your experience at Sonesta Emeryville - San Francisco Bay Bridge. We're delighted that our team members made a positive impression and that you found our accommodations to be a good value. We hope to have the opportunity to welcome you back in the future.Best regards,Sonesta Emeryville

10/10 Excellent

Alicia, Ukiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Alicia, thank you for awarding a remarkable score for Sonesta Emeryville - San Francisco Bay Bridge. Your support is much appreciated and it’s wonderful to know you enjoyed your stay. We eagerly anticipate your next visit.Best regards,Sonesta Emeryville

6/10 Okay

Mary

Disliked: Cleanliness, amenities
The room was dirty. Counters, floors, toilet. Some of the staff is not very friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Mary, we regret particularly to hear about the cleanliness of your room and the less-than-pleasant encounter with some of our team members. We strive to uphold the high standards of cleanliness and hospitality for which we are known. Your feedback is vital in assisting us to improve our services further. We appreciate you taking the time to share your experience and hope to have another opportunity to show you our commitment to exceptional service.Best regards,Sonesta Emeryville

2/10 Terrible

SINDY

Disliked: Staff & service, property conditions & facilities
It looks like there has been new staff added to this hotel I been staying at this location over 2 years and I just had the worst stay and my credit card was charged for extra charges I still don't know about nor did they let me know during my stay, I prepaid all my stays in advance for accounting reasons since my job pays for them but this last stay was a let down in addition to their outdated amenities always being out of service,
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Sindy, it's disappointing to hear that your most recent stay did not meet your expectations. We regret that you encountered issues with unexpected charges and are committed to resolving this matter. Please reach out to our front desk team for a detailed explanation. We acknowledge your comments about our amenities requiring updates and are continually making efforts to improve these areas. Despite this experience, we hope you will consider giving us another chance to provide the exceptional service you've come to expect from us over the years.Best regards,Sonesta Emeryville

4/10 Poor

Philip, erie

Liked: Staff & service
Disliked: Cleanliness
I was told that I would be charged "destination fee of almost $30 per day. This is not reflected in the Expedia rate and was a total surprise. I believe this chain (Sonesta) is being sued by patrons and congressional legislation on this issue has been proposed
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
We appreciate you taking the time to share your feedback, Philip. Expedia pulls information directly from our website. The Destination/Resort fee is reflected across all booking channels. The hotel/brand/company is not under any litigation or legal action related to it's fees or operations.Best regards,Sonesta Emeryville

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our time was great! Staff were Awesome!!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
James, we're thrilled to hear you had an excellent experience at Sonesta Emeryville - San Francisco Bay Bridge! Your kind words about our wonderful team members truly brighten our day. Looking forward to welcoming you back on your next trip to the Bay Bridge area.Best regards,Sonesta Emeryville

10/10 Excellent

Andrea Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Thanks for the perfect rating, Andrea!We're pleased to hear that you have fully enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Best regards,Sonesta Emeryville

6/10 Okay

Mary

Have stayed at this property many times over the past 15-20 years as I visit family in the area. It is aging and housekeeping was especially poor this time. But the location is good.
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Mary, it's great to hear that you have chosen to stay with us many times over the years. We appreciate your feedback on areas requiring improvements, such as housekeeping, and rest assured that this is being looked into. We're glad to hear you appreciate our strategic location. We look forward to making your future stays even better.Best regards,Sonesta Emeryville