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Reviews of Hampton Inn Oakland-Hayward

2.5 out of 5
Hampton Inn Oakland-Hayward
24137 Mission Blvd, Hayward, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1004 reviews" "
Rating 8 - Good. 311 out of 1004 reviews" "
Rating 6 - Okay. 60 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent, clean Gteat staff. Neighborhood is a little rough.
Stayed 2 nights in May 2024
Response from . on 4 May 2024
We appreciate your business, thank you for choosing Hampton Inn Hayward!

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice. Hotel was great and comfortable.
Stayed 1 night in Apr 2024
Response from . on 28 Apr 2024
Thank you for choosing the Hampton Inn Hayward! We hope to see you again soon!

8/10 Good

Ann

Business traveller
Liked: Staff & service, property conditions & facilities
Breakfast not very nutritional, except for fruit.
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear Ann;Thank you for your feedback regarding your recent stay at The Hampton Inn Hayward.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

4/10 Poor

Estefany

Disliked: Staff & service, property conditions & facilities
If you plan on staying here just know you will be hearing a lot of cars throughout the whole night. The walls are extremely thin you can hear your neighbor. We weren’t properly greeted, staff was unprofessional.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Dear Estefany;Thank you for your feedback regarding your recent stay at our ……. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

2/10 Terrible

Jummel, Redondo beach

Travelled with family
Disliked: Staff & service
I got an extra charge for $131.69 for a cancelling fee but I was actually there for the weekend , AND THEY WONT REFIND ME !!! Talked to their customer service and they basically told me I’m S.O.L .
Stayed 2 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Dear Jummel;Thank you for your feedback regarding your recent stay at The Hampton Inn HaywardOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Safe travels

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Breakfast avail.
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Gilda;Thank you for your feedback regarding your recent stay at The Hampton Inn Hayward.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Alejandro

Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Dear Alejandro;Thank you for your feedback regarding your recent stay at The Hampton Inn Hayward.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Cyrus

Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Apr 2024
Dear Cyrus;Dear Toi;Thank you for your feedback regarding your recent stay at The Hampton Inn HaywardYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear Imelda; Thank you for your feedback regarding your recent stay at The Hampton Inn Hayward. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

8/10 Good

Amanpreet

Stayed 2 nights in Mar 2024
Response from CM on 30 Mar 2024
Thank you for your business take care and have a good one

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet stay. Staff was nice. Breakfast was good.
Response from CM on 30 Mar 2024
Thank you for your kind feedback, appreciate your business and take care

6/10 Okay

Meera

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very conveniently located hotel for our recent trip to visit family in Hayward. The room was spacious, the staff were friendly, efficient and professional, the breakfast was good. Strong smell of weed on the main floor for both the nights we were there but that’s not in the hotel’s control. Definitely would recommend this place if you need accommodations in Hayward.
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Dear Meera, We thank you for your feedback and patronage. Hope to see you again soon. Safe travels.

10/10 Excellent

Tejah

Stayed 1 night in Mar 2024
Response from Guest Services on 7 Apr 2024
Dear Tejah; Thank you for completing the survey regarding your recent stay at the Hampton Inn HaywardYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Dear Hugh;We thank you for your feedback and patronage; we hope to see you again soon. Safe travels!

6/10 Okay

Geraldine, Wantagh

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with the poor quality of the hotal
Stayed 3 nights in Jan 2024
Response from CM on 25 Feb 2024
We apologize for the inconvenience; take care and wish you all the best.

10/10 Excellent

Qian Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the staff are friendly and helpful
Stayed 5 nights in Feb 2024
Response from CM on 25 Feb 2024
Thank you for your kind words, wish you all the best where ever you are. Take care

8/10 Good

Ilene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Ilena;Thank you for completing the survey regarding your recent stay at The Days Inn WoodlandOn behalf of our entire team, we appreciate your feedback and sincerely apologize for the negative experience. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements.

10/10 Excellent

Timothy, San Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this location when I travel to Hayward, This time wasn't as great as the past but it wasn't bad. Travelling for business I'm not looking for a lot. A basic place to rest and do some after hours work. This time I was third floor near the front and the road traffic took a little getting used to but not too bad. There is fast food and Emil Villa's close by for food. Not bad.
Stayed 2 nights in Feb 2024
Response from Guest Services on 12 Feb 2024
Dear Timothy;We thank you for your feedback and delighted you had a good experience. Safe travels!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 12 Feb 2024
Dear Heather;We thank you for your feedback and support; we are thrilled that you enjoyed your stay with us and very much look forward to your next visit.

10/10 Excellent

Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathroom and enjoyed the complimentary breakfast!
Stayed 1 night in Feb 2024
Response from CM on 4 Feb 2024
Thank you for staying with us, appreciate the feedback. Take care and have a wonderful week.

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms, quiet and clean. Beds can be comfier but not terrible.
Stayed 1 night in Jan 2024
Response from Guest Services on 29 Jan 2024
Dear Ramon;We thank you for your feedback and support; hope to see you again soon. Safe travels!

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to fast food places, which is very convenient. The complimentary breakfast and coffee is also great.
Stayed 2 nights in Jan 2024
Response from Guest Services on 25 Jan 2024
Dear Shannon,We thank you for your feedback and are delighted you had a good experience; safe travels and hope to see you again soon

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Jan 2024
Response from Guest Services on 25 Jan 2024
Dear Joseph;We thank you for your feedback and support. We look at your feedback as an opportunity to find ways to get better. Hope to see you again soon.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was difficult because the hotel confirmation # provided by Expedia was not recognized by Hilton and I was unable to use the Hilton App or digital room key. The national reservation line, couldn't find my reservation and had to transfer me to the property. In short, using the Expedia-issued hotel confirmation #, I felt like a 3rd class customer.
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Jan 2024
Dear David;We thank you for your feedback and sincerely apologize for the negative experience; we will use your feedback to look at ways of improving our service delivery.Safe travels!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in
Easy check in..the room was freezing when we got to it but the heater worked fantastic and warmed the room quickly
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Jan 2024
Dear MArk;We thank you for your feedback and are delighted that you had a great experience. We hope to see you again soon; Safe travels!

10/10 Excellent

Cynthia

Stayed 2 nights in Dec 2023
Response from Guest Services on 4 Jan 2024
Dear Cynthia;We thank you for your feedback and appreciates your patronage. Safe travels

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services on 4 Jan 2024
Dear Carole;We thank you for your feedback and appreciates your patronage. Safe travels

10/10 Excellent

Arturo

Business traveller
Stayed 1 night in Dec 2023
Response from Guest Services on 4 Jan 2024
Dear Arturo;We thank you for your feedback and appreciates your patronage. Safe travels

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CA on 18 Dec 2023
Thank you for staying with us, hope you have a pleasant stay. Take care and have a wonderful week, Happy Holidays.

8/10 Good

Ifereimi

Stayed 1 night in Dec 2023
Response from Guest Services on 4 Jan 2024
Dear Ifereimi,We thank you for your feedback and appreciates your patronage. Safe travels

6/10 Okay

Jacques

Business traveller
Stayed 2 nights in Dec 2023
Response from CM on 18 Dec 2023
Thank you for staying with us, I apologize for the inconvenience. Take care and Happy Holidays

10/10 Excellent

Candace

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN & FRIENDLY
Always a clean and friendly place to stay. I will ALWAYS recommend this hotel.
Stayed 2 nights in Dec 2023
Response from Guest Services on 5 Dec 2023
Dear Candace;Thank you for completing the survey regarding your recent stay at the Hampton Inn HaywardBy telling us what you liked about your stay and how we can improve; We appreciate your loyalty; Safe Travels!

8/10 Good

normito

Travelled with family, Business traveller
Quite
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
Dear Normito;Thank you for completing the survey regarding your recent stay at the Hampton inn Hayward.By telling us what you liked about your stay and how we can improve; We appreciate your loyalty; Safe Travels!

8/10 Good

Matt

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on 5 Dec 2023
Dear MattThank you for completing the survey regarding your recent stay at the Hampton Inn Hayward.By telling us what you liked about your stay and how we can improve; We appreciate your loyalty; Safe Travels!

10/10 Excellent

Shannon

Business traveller
Liked: Staff & service, property conditions & facilities
Convenient location and nice facilities.
Stayed 1 night in Nov 2023
Response from Guest Services on 23 Nov 2023
Dear Shannon; We thank you for your feedback and visit to Hampton Inn Hayward, and we hope to see you again soon. Safe travels!

10/10 Excellent

Marci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay & everybody was really nice & helpful
Stayed 1 night in Nov 2023
Response from Guest Services on 15 Nov 2023
Dear MarciThank you for completing the survey regarding your recent stay at …….. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Rose

Stayed 2 nights in Nov 2023
Response from Guest Services on 5 Dec 2023
Dear RoseThank you for completing the survey regarding your recent stay at the Hampton inn HaywardBy telling us what you liked about your stay and how we can improve; We appreciate your loyalty; Safe Travels!

10/10 Excellent

Tina

Stayed 2 nights in Nov 2023
Response from Guest Services on 6 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Vi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 5 Nov 2023
Dear Vi;\Thank you for completing the survey regarding your recent stay at our property. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed so much our staying, we love how clean it was our room the whole week and the attention in the breakfast room. We felt like we were at home, thank you.
Stayed 7 nights in Oct 2023
Response from CM on 29 Oct 2023
We appreciate the kind feedback, thank you and hope you have a safe and wonderful weekend take care.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the staff, my room was clean, and the area had several things to do. I will stay here again the next time I'm in Hayward.
Stayed 1 night in Oct 2023
Response from CM on 29 Oct 2023
Thank you so much for your kind feedback, we enjoy have you all here with us. Take care till next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away for family wedding
It was a great stay with family for a wedding in the area. Only hiccup was needing more towels in the room, only stocked for two people but we had four in our group. One of our other rooms had a clogged toilet but that was able to be repaired. The front desk were very helpful and kind the whole weekend that we were there in the lobby.
Stayed 2 nights in Oct 2023
Response from Guest Services on 30 Oct 2023
Dear Anonymous;Thank you for completing the survey regarding your recent stay at our property. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty. Safe Travels!

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice
Stayed 2 nights in Oct 2023
Response from Guest Services on 26 Oct 2023
Dear Miguel;

10/10 Excellent

jacque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed our stay. Everything was perfect. Crystal was warm and welcoming. We definitely will be back 💜
Stayed 1 night in Oct 2023
Response from CJ on 23 Oct 2023
Thank you so much for your kind words, we appreciate you. Take care till next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel with good breakfast. I was grated extended checkout until 12:30p. Unfortunately housekeeping tried to come in early. Always keep the security device on your door.
Stayed 1 night in Oct 2023
Response from CM on 22 Oct 2023
Thank you for staying with us and the feed back. We do apologized for the inconvenience, we appreciate you always take care.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I am a single female and was a little nervous about the parking lot not being surveyed.
Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
Dear Shannon;Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Dear Antonia;Thank you for your feedback and patronage; Safe travels!

10/10 Excellent

Renée

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well appointed
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Dear Renee: we thank you for your feedback and patronage; Safe travels

10/10 Excellent

Graciela

Stayed 1 night in Oct 2023
Response from Guest Services on 6 Oct 2023
Dear Graciela;We thank you for your feedback and patronage; safe travels!

6/10 Okay

Elizabeth

Stayed 2 nights in Sep 2023
Response from Guest Services on 2 Oct 2023
Dear Elizabeth;We thank you for your feedback and sincerely apologized for the negative experience.