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Reviews of TownePlace Suites by Marriott Knoxville Oak Ridge

2.5 out of 5
TownePlace Suites by Marriott Knoxville Oak Ridge
300 South Rutgers Avenue, Oak Ridge, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 165 out of 218 reviews" "
Rating 8 - Good. 39 out of 218 reviews" "
Rating 6 - Okay. 6 out of 218 reviews" "
Rating 4 - Poor. 3 out of 218 reviews" "
Rating 2 - Terrible. 5 out of 218 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Luke

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Towneplace Suites Guest Service Manager on 18 May 2024
We are very sorry you were disappointed with your stay! We hope you give us another chance in the future.

10/10 Excellent

Nicholas

The bed was comfortable and the bedding was great
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 May 2024
Thank you so much for being our guest! We hope to see you in the future!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly service
Stayed 2 nights in Apr 2024
Response from TownePlace Suites Oak Ridge on 22 Apr 2024
Thank You

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TownePlace Suites Oak Ridge on 22 Apr 2024
Thank You

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from TownePlace Suites Oak Ridge on 18 Apr 2024
Mr. Luke,Thank you for taking the time to let us know about your stay. I have shared your review with the team so we can continue delivering excellent service to our guest.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a major problem at check-in in that my reservation in the hotel system did not match what I'd booked on Expedia. While I showed them the reservation on my Expedia account, they said there was nothing they could do as the hotel was completely booked. While I was trying to find out how to call Expedia (which is impossible, of course), another guest who had booked a bigger room than he needed agreed to switch rooms; so I was able to stay there. Other than that, it was a nice hotel.
Stayed 2 nights in Apr 2024
Response from Towneplace Suites GSM on 8 Apr 2024
Thank you for being our guest

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is exceptional!
Stayed 2 nights in Apr 2024
Response from Towneplace Suites GSM on 8 Apr 2024
Thank you for being our guest

10/10 Excellent

AMBER, Deforest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Apr 2024
Response from Towneplace Suites GSM on 8 Apr 2024
Thank you for being our guest

10/10 Excellent

larissa

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was wonderful!
Stayed 3 nights in Mar 2024
Response from Towneplace Suites GSM on 26 Mar 2024
Thank you for being our guest!

10/10 Excellent

Janet

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Towneplace Suites GSM on 3 Mar 2024
Thank you for being our guest!

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Towneplace Suites GSM on 26 Mar 2024
Thank you for being our guest!

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest!

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest!

10/10 Excellent

Johnny

Travelled with family
Liked: Amenities
Very Comfortable Beds and Clean
Stayed 1 night in Feb 2024
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL MEMORIES!!!
Stayed 2 nights in Jan 2024
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest!

10/10 Excellent

Stephen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT ON ALL POINTS!!! RENEE WAS WONDERFUL!!!
Stayed 2 nights in Jan 2024
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest! We think Renee is pretty wonderful, too!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel looked like it was brand new. It was clean and conveniently located close to a number of restaurants. The room was clean and comfortable. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest! We look forward to hosting you in the future!

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly when checking in and they give you a gift bag with snacks and water. The rooms are nice and more like a small apartment vs a room. The breakfast was good.
Stayed 4 nights in Dec 2023
Response from Towneplace Suites Oak Ridge on 21 Dec 2023
We are so glad you enjoyed your stay with us! Thank you for being our guest!

10/10 Excellent

Brett

Stayed 1 night in Dec 2023
Response from Towneplace Suites GSM on 20 Feb 2024
Thank you for being our guest!

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Towneplace Suites Oak Ridge on 21 Dec 2023
Thank you for being our guest!

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and great room. Would definitely book again.
Stayed 1 night in Dec 2023
Response from Towneplace Suites Oak Ridge on 21 Dec 2023
Thank you for being our guest!

10/10 Excellent

JOUNG SOUK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. The hotel is clean and dust free. Breakfast is ordinary. The only problem is that if you park in a parking lot near the road, rocks may be thrown at your car.
Stayed 3 nights in Dec 2023
Response from Towneplace Suites Oak Ridge on 21 Dec 2023
Thank you for being our guest!

10/10 Excellent

Maribeth

Stayed 3 nights in Dec 2023
Response from Towneplace Suites Oak Ridge on 21 Dec 2023
Thank you so much for being our guest!

10/10 Excellent

Cinnament

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Recommend
Stayed 3 nights in Oct 2023
Response from Towneplace Suites Guest Service Manager on 28 Oct 2023
Thank you so much! We look forward toto your future stays!

10/10 Excellent

Eric

Stayed 2 nights in Oct 2023
Response from Towneplace Suites Guest Service Manager on 20 Nov 2023
Thank you! We are so glad you enjoyed your stay!

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel and our room. The rooms are awesome. The ONLY thing we didn’t like were the two dogs that were in the room right above us. All night long every night we could hear them running around playing with some type of toy. They never barked, but we could hear them playing all through the night. Barking dogs are the reason we will never stay at the Double Tree anymore, so we were really hoping this would be our new favorite hotel.
Stayed 4 nights in Sep 2023
Response from Towneplace Suites Guest Service Manager on 26 Sept 2023
We are so glad you enjoyed our hotel! Thank you for the feedback. We use feedback like yours to improve all of our guest's experiences.

10/10 Excellent

Erin, Petoskey

Business traveller
Liked: Amenities
Very friendly staff, easy check in/check out, rooms were clean and kitchen was stocked with necessities. Easy access and plenty of stores/restaurants/things to do in the area
Stayed 1 night in Sep 2023
Response from Towneplace Suites Guest Service Manager on 10 Sept 2023
Thank you so much for being our guest! We appreciate you.

10/10 Excellent

Jeremy, Powell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Towneplace Suites Guest Service Manager on 22 Jul 2023
Thank you! We look forward to your next stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Towneplace Suites Guest Service Manager on 16 Jul 2023
Thank you!

10/10 Excellent

Jane, Oak Ridge

Liked: Property conditions & facilities
This hotel is clean and quiet. I appreciated being able to stream videos from my own apps. Breakfast wasn’t elaborate, but the choices were good, including low carb options.
Stayed 1 night in Jul 2023
Response from Towneplace Suites Guest Service Manager on 11 Jul 2023
Thank you so much for being our guest! We look forward to future visits.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service and accommodations
I was as pleased by this hotel experience than any other hotel I’ve stayed at in years. While the accommodations exceeded expectations, it was the exceptionally thoughtful service, (especially from Kat) and the disability accommodations. Kat, and staff, made us feel welcome and like any other customer. My disabled family member is still happy about her time at hotel.
Stayed 1 night in Jul 2023
Response from Towneplace Suites Guest Service Manager on 10 Jul 2023
Thank you so much! We so enjoyed having your family member stay with us and hope to welcome both of you back in the future

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff & property!
Stayed 2 nights in Jul 2023
Response from Towneplace Suites Guest Service Manager on 10 Jul 2023
Thank you for being our guest!

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from Towneplace Suites Guest Service Manager on 18 Jul 2023
Thank for being our guest!

2/10 Terrible

Marie

Stayed 1 night in Jun 2023
Response from Towneplace Suites GSM on 26 Jun 2023
We are sorry you were disappointed with your stay. We wish you safe and happy travels in your future endeavors.

8/10 Good

Sean

Stayed 6 nights in Jun 2023
Response from Towneplace Suites Guest Service Manager on 10 Jul 2023
Thank you for being our guest!

10/10 Excellent

Aida

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome everyone I talked to was kind and helpful. Shoutout to Brittany!
Stayed 1 night in May 2023
Response from Towneplace Suites Guest Service Manager on 29 May 2023
Thank you so much! We were so happy to have you as our guest and look forward to your next visit!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Towneplace Suites Oak Ridge GSM on 19 May 2023
Thank you so much! We look forward to having you as our guest in the future!

8/10 Good

Frank, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and park. Clean and friendly.
Stayed 1 night in Apr 2023
Response from Towneplace Suites Oak Ridge GSM on 28 Apr 2023
Thank you for being our guest! We look forward to your next visit!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative about my experience was being woken up early from the staff cleaning. They were in the rooms above mine doing what sounded like WWE matches. Maybe they were angry cleaning but it definitely sounded like they were throwing all the furniture and slamming their vacuum into walls. Other than that, it was a nice stay.
Stayed 1 night in Apr 2023
Response from Towneplace Suites Oak Ridge Guest Service Manager on 14 Apr 2023
I do apologize that our housekeepers had to clean the room above you and disturbed you. Our housekeepers are very thorough and were probably moving furniture to vacuum underneath. I am glad you enjoyed every other aspect and hope to have you as our guest again!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
My first choice of places to stay in Oak Ridge. Great breakfast, clean facility, great staff.
Stayed 2 nights in Apr 2023
Response from Towneplace Suites Oak Ridge Guest Service Manager on 10 Apr 2023
Thank you so much for being our guest! We truly look forward to your next visit!

4/10 Poor

Stefan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The cleaning service did not take out the trash or clean the dishes. When this was brought up it was disregarded at checkout.
Stayed 1 night in Apr 2023
Response from Towneplace Suites Guest Service Manager on 9 Apr 2023
I do apologize that you had this issue. We hope to do better in the future.

8/10 Good

Stephanie

Stayed 1 night in Mar 2023
Response from Towneplace Suites Oak Ridge GSM on 22 Apr 2023
We enjoyed having you as our guest!

10/10 Excellent

Konstance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy
Stayed 1 night in Feb 2023
Response from Towneplace Suites Oak Ridge GSM on 27 Mar 2023
Thank you so much! We look forward to your next stay with us!

8/10 Good

Kala

Stayed 1 night in Feb 2023
Response from Towneplace Suites Oak Ridge GSM on 27 Mar 2023
We are so glad you were our guest and enjoyed your stay!

10/10 Excellent

Ruthie

Stayed 2 nights in Jan 2023
Response from Towneplace Oak Ridge GSM on 7 Feb 2023
Thank you so much! We look forward to having you as our guest in the future!

10/10 Excellent

J.

Response from Towneplace Suites Oak Ridge GSM on 27 Mar 2023
We are so glad you enjoyed your stay with us! Please come back and visit again soon!

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a place to stay after worship late on Christmas eve so I would be able to get more sleep. I chose TownePlace because it's very close to the church, clean, quiet and friendly.
Stayed 1 night in Dec 2022
Response from Micaelyn on 28 Dec 2022
Thank you for allowing us to host you at the TownePlace Suites by Marriott Knoxville Oak Ridge. We're thrilled you enjoyed your stay. Our team will be honored to receive your compliments, and we can't wait to share your kind review with them! We hope to welcome you again the next time you're in Oak Ridge, as we look forward to calling you our guest again soon!

10/10 Excellent

William

Stayed 1 night in Dec 2022
Response from Micaelyn on 28 Dec 2022
Thank you for choosing to stay at the TownePlace Suites by Marriott Knoxville Oak Ridge. We hope to welcome you again soon!

10/10 Excellent

Janet

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything is wonderful
Stayed 1 night in Dec 2022
Response from Micaelyn on 28 Dec 2022
Thank you for your stay at TownePlace Suites by Marriott Oak Ridge! It warms our hearts to hear that you were satisfied with your experience. On behalf of the entire team, come back soon!