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Reviews of Tanadewa Villas Nusa Dua Bali By Cross Collection

4.5 out of 5
Tanadewa Villas Nusa Dua Bali By Cross Collection
Jalan Taman Giri No. 11, Br Mumbul, Nusa Dua, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 68 out of 112 reviews" "
Rating 8 - Good. 33 out of 112 reviews" "
Rating 6 - Okay. 4 out of 112 reviews" "
Rating 4 - Poor. 5 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from novi on 15 Jan 2020
Dear Guest, Thank you very much for your feed back, really appreciated! :) Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here after staying at 5 star locations in Nusa Dua area, didn’t feel any drop in standard. Heartfelt service and great value! ‘Nuff said.
Stayed 2 nights in Dec 2019
Response from Novi on 16 Dec 2019
Dear Our Valuable Guest, Thank you very much for making a time to write us a wonderful review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great service staff
The service was excellent. The service staff was friendly and accomodating. However the interior of room is dated. Some overhaul would be good. There were termites eggs on some of the furnitures.
Stayed 3 nights in Dec 2019
Response from Novi on 12 Dec 2019
Dear Sir, Thank you for making a time to share your feedback, We much appreciate.

10/10 Excellent

Choo Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Our stay there was very relax. We love the villa alot, as its very peaceful and quiet. The staff there was very polite too as they will always greet us when they see us and we were very impressed that they could speak good english. We also booked a scooter through the hotel and it was very affordable and convenient. would love to go back again!
Stayed 3 nights in Oct 2019
Response from Novi on 16 Oct 2019
Dear Mr. Choo Li On, Thank you for making a time to write us a beautiful review. We are glad to know that you had a great time during your holiday. We will keep up our good work and we look forward to welcoming you again on your next vacation. Thank you and kind regards,

10/10 Excellent

SHYAM SENTHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
place to stay
AMAZING, GOOD LOCATION, GOOD STAFFS AND PLEASENT EXPERIENCE
Stayed 2 nights in Aug 2019
Response from Novi on 3 Sept 2019
Dear Mr. Shyam Senthil, Thank you for your making time to write us a beautiful review. We are glad to know that you had a pleasant stay with us. We definitely will share your thought with our team to keep up our good work. Thank you and wish you have a wonderful day. Kind regards,

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again at this resort whenever visiting Bali. :)
Stayed 3 nights in Jul 2019

8/10 Good

Surj, Perth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property with gorgeous views. Just a few too many steps for us but otherwise it was amazing.
Stayed 1 night in Jul 2019
Response from Novi on 5 Aug 2019
Dear Mr./s. Surj, Thank you for spare your time to write us a wonderful review and it is mean a lot for us. We also glad to know that you had a great time while stayed with us. We wish to seeing you on your next vacation either in Nusa Dua or Ubud Property. Again Thank you very much and have a great day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really liked the villa itself. The villa was clean and the bed was comfy. Good value. However some items like bedside table and bathroom tiles are damaged. Staff are lovely...they do ask a lot of questions however. Food in restaurant was average, we ordered indian food. Maybe wont do that again in a non indian country. Overall a really pleasant stay. Be warned there’s more mosquitoes here than in other places we stayed in Bali!
Stayed 3 nights in Jul 2019
Response from novi on 8 Jul 2019
Dear Our valuable Guest, Thank you for your feedback, it is really important to us to improve our service. Hope you have a great time while stayed with us and we look forward to welcoming you again in the next holiday. Thank you and kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Tanadewa on 17 Jun 2019
Dear our Valuable Guest, Thank you for sharing your experience!! We wish you had a wonderful stay while staying with us and we look forward to seeing you on your next vacation. from Bali with Love

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for two weeks at Tanadewa and Tanadewa's team made our stay very relaxing and enjoyable. Many beaches can be reached after a relatively short drive and there is free beach shuttle offered to Nusa Dua Beach. Spa offerings are really great and food is at least on par with european/western restaurants. Big thank you to the whole team and Satria, who helped us with a little medical emergency! :)
Stayed 14 nights in Dec 2018
Response from Novi on 14 Feb 2019
Dear Our Valued Guest, Thank you for sharing your beautiful experience with us. We are glad to know that you had a wonderful time while staying at our property. Your warm comment is mean a lot for us, and we will share it with the team. Hope we could see you again in the future. Have a great day Thank you and kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was exceptional. They provided tons of food and activity suggestions and booked them for us.
Stayed 3 nights in Nov 2018
Response from Tara on 6 Dec 2018
Dear Sir/Madams Warmest greeting from Tanadewa Nusa Dua Thank you for a positive review stay at our property , we will share your happiness to entire team and committed to keep equal treatment at upcoming customer. Thank you The Management

10/10 Excellent

Shoaib, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, beautiful scenery and excellent location with shops and restaurants within walking distance. All of our needs were taken care of by the helpful staff.
Stayed 15 nights in Oct 2018
Response from Tara on 7 Nov 2018
Dear Shoaib Warmest greeting from Tanadewa Villas & Spa Thank you very much for sharing review about our resort and love to hear that you have an excellent experience stay here, its fully benefit for us to expand the best services toward upcoming customer. Thank you The Management

8/10 Good

Kymbo, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet location in Bali with private rooms and pool. Nice views from the dining lounge balcony. Pleasant helpful staff. Would definitely revisit
Stayed 4 nights in Oct 2018
Response from Tara on 24 Oct 2018
Warmest greeting from Tanadewa Luxury Villas & Spa It was a pleasure to hear that you have a great holiday experience in Bali especially stay at our private pool. We will share your happiness to entire team and welcome back on next holiday.

8/10 Good

Alexandra, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The villa is well equipped with everything you need on holidays, the staff was friendly and tried to accommodate my every request, including booking tours, taxis, breakfasts, etc. The atmosphere is lovely, not crowded at all, I met other guests only at the restaurant. In general the breakfast was of a good quality. However, if you plan to stay there more than 3-4 day you might get bored as the options a-la carte are rather limited and there is no buffet breakfast available. Also, some hotel amenities and equipment are out-of date like the gym and require some renovation. Finally, since each villa has its own small garden and swimming pool you should be ready to meet with different animals, such as frogs and geckos as probably everywhere in Bali.
Stayed 11 nights in Jul 2018
Response from Tara on 3 Oct 2018
Dear Alexandra K Warmest greeting from Tanadewa Luxury Villas and Spa From the entire team of Tanadewa would like to express our thankful for your stay at our property and gladly to hear you had a pleasant stay here . Indeed , our villa concept very suitable for either couple traveler or Honeymooner in a quiet atmosphere. We create personalized touch of service sequence to meet client mode including breakfast in ala carte instead of buffet services. The menu provided at all dining, with love to fulfill a specific menu as requested. We did regular treatment ; fogging and spraying as well provide a mosquitoes repellent and electric in each room to mitigate tropical animals . Once again, thank you so much for your constructive feedback and will welcome you at Tanadewa once holiday to Bali again . Thank you The Management

6/10 Okay

Aaron, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel but not very clean
Hotel was nice and each room has its private pool. Bed was also very comfortable. However the cleanliness was very disappointing. I found a dead cockroach on the table next to my bed. The toilet bowl seat was yellowish and dirty. There were a lot of water and soap stains on the mirror and the surrounding of the sink. The floor was also very dusty. My feet were all full of dust after making a round in the room
Stayed 1 night in Aug 2018
Response from I Nyoman Diantara on 22 Aug 2018
Dear Aaron We would like to thank you so much for your time to share a positive feed back review about your stay experience at our property . We will look into a serious intention about room cleanliness and water mark surrounding bathroom areas. Surely, this issue will solve immediately Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff and accomodation were absolutely beautiful. Highly recommend for anyone who wants to have a private and relaxing stay away from the fast pace of Kuta. Only a short distance to head out on the town or a more slow pace in Bali collection. Two thumbs up.
Stayed 8 nights in Aug 2018
Response from Novi on 13 Aug 2018
Dear Anonymous, Thank you for your wonderful review. We are delighted to hear that you have enjoyed your stay with us. Our team takes pride in providing the best service to our valued guests and your comments will be shared with them who will be delighted to hear it. On behalf of everyone at Tanadewa Villas & Spa, we look forward to welcoming you back in a not too distant future. Thank you and kind regards,

10/10 Excellent

Tony, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breath of fresh air! It was quiet, secluded and provided transportation or arranged free transports.
Stayed 8 nights in Jul 2018
Response from Novi on 8 Aug 2018
Dear Tony, Thank you for your review. We are delighted to hear that you have enjoyed your stay. We will share your comments with our team who will be delighted to hear it. On behalf of everyone at Tanadewa, we look forward to welcoming you back in a not too distant future. Thank you and kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent two night here during our honeymoon. We stayed in room 12 with had a lot of natural light. The room display was fantastic on our arrival with fruit platter and cake. The food was at the hotel was lovely. You aren't near a beach but with the shuttle bus they offer it is only a 5-10 minute drive depending on traffic. If you are looking to spend a couple of nights and want your own privacy i would definitely recommend staying here.
Stayed 3 nights in Jul 2018
Response from Tanadewa Management on 24 Jul 2018
Dear Valued Guest, Warmest greeting from Tanadewa Villas & Spa! We would like to thank you for sharing your detailed experience with us. As our villa is designed for the romantic travellers, therefore guest privacy is our top priority. Once again thank you for recommending us, we look forward to welcoming you back whenever travel brings you back to Bali.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Loved this place
Language barrier is a bit of a let down. The food was well presented but my tuna was not medium rare, but really well done and they ran out of the two different deserts we ordered (we were the only people dining in the whole place)
Stayed 3 nights in Apr 2018
Response from Management on 2 May 2018
Dear Sir/Madam, Thank you for your review. We are pleased to hear that you actually loved our villa. Our apologies for the language barrier by some of our staff. We are in the process of getting them to comprehend and able to understand English fluently. We have also addressed our food & beverage team in regards to how to cook the tuna based on guest preferences as well as desserts which were not available. We hope that the above will not deter you from coming back to Tanadewa. We look forward to welcoming you back for a better experience with us. Thank you and kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence Service
Was Impressed with the service offered. Villa staff service top notch.
Stayed 4 nights in Dec 2017

10/10 Excellent

Louisa, perth wa

Liked: Cleanliness, staff & service, room comfort
romantic stay
very lovely except it would have been better if there was a toilet downstairs plus a microware and tv but we made do with what we had
Stayed 3 nights in Nov 2017

10/10 Excellent

Arun, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and Hotel
We stayed here for a couple of nights. The staff are very welcoming and very friendly they really went out of their way to help us. We would definitely stay here again
Stayed 2 nights in Sep 2017

8/10 Good

Syeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa
It's a very nice villa,friendly staff,nice private pool.
Stayed 2 nights in Sep 2017

10/10 Excellent

May, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privacy and Relaxation
Great place to go to have a nice relaxing holiday. Very private rooms. Hotel staff very friendly. Overall great place to stay away from the hustle bustle
Stayed 6 nights in Aug 2017
Response from Hendrik on 27 Aug 2017
Dear May, Thanks for your perfect review. Hope to welcome you back.

4/10 Poor

Jeff, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice hotel in a backstreet
Excellent room, poor facilities. Poor standard of English amongst staff. Restaurant a joke, don't bother for anything other than breakfast. £157 per night in the wet season - and that didn't include breakfast! No thanks!
Response from Hendrik on 26 Jan 2017
Dear Jeff, Regret to hear your experience during your stay. As we are not close to the beach, therefore we provide shuttle bus and our personal butler can help you for your need during your stay. I will check language issue with our HR since we already have English certificate for staff. Regarding our rate, we have Breakfast included which is $10 more than Room Only for your choice. I do hope you could give us second chance.

8/10 Good

cinderella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the villa....location not so much
It's a little out of the way.....we hired scooters so not so bad Relaxing place to return to after exploring all day
Response from Hendrik on 2 Nov 2016
Dear cinderella, Thanks for the review. For information, we have shuttle to beach club to accommodate our guest need for beach and shopping. Hope to welcome you again in Tanadewa.

8/10 Good

Mewaharti, Jakarta

Liked: Staff & service, property conditions & facilities, room comfort
Great room
The room condition was better than I expected. Overall, it was a great stay in Tanadewa.
Response from General Manager on 20 Sept 2016
Dear Mewaharti, Thank you for you honest review. In Tanadewa we always maintain our highest standard to meet our guest expectation. We hope to welcome you back at Tanadewa.

10/10 Excellent

Wei Hong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Clean
Well kept, nice for the price paid. Own privacy.
Response from General Manager on 7 Nov 2016
Dear Wei Hong, Thanks for the review. Hope to welcome you back.

6/10 Okay

Mini, Western Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice villa but unpleasant experience with staff
My partner and I stayed in Tanadewa for two nights in July. It is a nice, private and clean place but in a remote location. Both of us were happy with the hotel facilities. However I don't think we would go back again due to the terrible experience with the hotel staff. During our stay, we asked the front desk to arrange a day tour with a private driver for us. A male staff showed us a price list, which was 600,000 rupiahs for 10 hours' trip inclusive according to him. We agreed with that price and confirmed we would depart at 11am the next day. However just 1 hour before the departure time, the same staff rang us and said the price is 726,000 rupiahs instead of 600,000 rupiahs, as there is service fees and tax, which was totally contradicted to what he told us previously (not on the price list either). We weren't happy with that, it was rip off apparently, but we were in a very tight schedule, and didn't have time to find another driver on-line, so we decided to go with him (and of course that male staff became our driver for that day!). During the trip, as he is only a hotel staff not a professional tour guide, he couldn't give us any tourism information, and also because of his limited English, it was difficult to communicate efficiently. At the end of the trip, we paid that price he asked for, but never actually got given any receipt. It would be really interesting to know if the hotel actually received our payment or went into his pocket.
Response from Hendrik on 10 Nov 2016
Dear Mini, Apologize for the incident during your stay with us. We have changed our tour policy to avoid this occur in future. We also provide shuttle to shopping area and beach club. I will personally ensure you that our staff had trained with well to welcome you back.

4/10 Poor

Fong YS, Singapore

Disliked: Staff & service, property conditions & facilities
Did not live up to expectations
I booked this hotel based off the positive recommendations by others on Expedia. Sad to say, I'm disappointed when I went there. Being the second time there in a few months, my girlfriend and I decided to try a new Villa, and decided to book Tanadewa. Here is my experience:- 1) Luggage was mishandled by the "professional butler" that they advertised on their villa page. One of the wheels of the luggage broke off while he carried it from the reception to our Villa. It took them nearly 4 days for their "engineers" to fix the luggage. They "fixed" it by using glue. 2) The reception was often unoccupied. The previous villa we went to would always have someone there, ready to handle any queries we had. We often found ourselves waiting for someone as we often had to book a taxi to get to where we wanted to go. 3) Shuttle services. They have one bus service going to the Bali Collection, which is an expensive, high-end area of Bali. It'll take you a grand total of one night to visit the entirety of that location. 4) Air-conditioning. Bali, being in the tropical region, is really warm and humid. The air-conditioning in the Villa was horribly warm, and was unable to cool the entire room. I was sweating while I slept. 5) Honesty. Their driver suggested we rent their car at a fee of 200,000 rp when we wanted to go to Seminyak. Do not listen. A taxi is way cheaper. He told us it was about the same price when a taxi costs about 110,000 rp.

8/10 Good

Werner, Australia

Liked: Staff & service
Nice Hotel, Friendly staff
Enjoyed the privacy of the villas, Hotel staff very friendly and helpful.
Response from Hendrik on 7 Nov 2016
Dear Werner, Apologize for the breakfast quality. We have change our breakfast last month and hope our guest will like it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GORGEOUS Rooms, Most Helpful Staff Ever
Without a doubt, I will be staying here if I have the pleasure of visiting Bali again. While not on the beach, its location on the top of a hill offers stunning views, particularly from the restaurant. The villas with private pools are not only gorgeously done, but offer a welcome respite at all hours of the day in the Bali heat. And there is not enough to stay about the staff. They were so accommodating and nice.
Response from Hendrik on 7 Nov 2016
Thanks for the review. We have shuttle to accommodate our guest for shopping and beach as we are not close to the beach. Hope to welcome you back.

10/10 Excellent

ABDULRAHEEM, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a wonderful staying . But expensive little bit .

8/10 Good

Vic, HK

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning not cold enough
Overall experience is good. Only few comments, the air conditioning at bedroom is not cold enough. Highly suggest that the hotel should repair or replace the air conditioning. Also, the exhaust fan at toilet is not function well.
Bedroom
Response from Hendrik on 14 Nov 2016
Dear Vic, Thanks for your input. We have change our air conditioner and check exhaust fan. Everything works well now.

10/10 Excellent

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slight discrepancies with fans not working, however, they were corrected immediately upon request. Great staff, very courteous and helpful. Assisted with everything and gave good recommendations on attractions and food. Loved the hotel would definitely stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent staff , villa was a beautiful design just needs a bit of tlc paint etc

8/10 Good

Callum , Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Villa
The accommodation itself has no faults at all. Very relaxing and romantic. Only fault is the location. Its near nothing at all. However a shuttle bus is complementary because you cannot walk anywhere .

10/10 Excellent

Laura, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
The place is spectacular, loved every minute of our stay there. They thought of everything, down to an amazing natural insect repellant to a coffee machine and iPod with a docking station.. Pity people can see into the downstairs entertainment area (pool) from other buildings - we had to always be covered up and that's not exactly what a honeymoon is all about. Other than that we could not complain... Such a lovely place!

10/10 Excellent

Tina, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious villa with outstanding breakfast daily
We love this villa! The service was exceptional, the villa beautiful, and the breakfast included was the best we have had anywhere!

10/10 Excellent

Al, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hideaway. Very private and personal.
Spent My wedding anniversary there. Staff were professional and friendly. Accommodation was awesome. I made online request for red roses for my wife and they were arranged beautifully in the room., Amazing view while having a lovely breakfast. Suited my wife and I perfectly.

8/10 Good

Bryce, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
private getaway
I stayed here with my partner for 5 nights, the room was very nice and the service was excellent it is a great place for a private getaway, the only down side is you need to get taxi's everywhere as the location is not walking distance to anywhere ie tourist shopping places, beach or any sort of attractions

10/10 Excellent

Olivia, New Zealand - Canterbury

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line, Home away from home, Outstanding; Value: Great deal, Bargain, A steal; Service: Remarkable, Go the extra mile, Phenomenal; Cleanliness: Spotless, Immaculate, Pristine; The view is amazing, you feel almost isolated but in fact you are only 10minutes from Kuta. Which is of interest for shopping, eating and drinking.

6/10 Okay

markus

Liked: Cleanliness, property conditions & facilities, room comfort
Room excellent. Location away from everything
Nothing negative about the room at all. Staff at breakfast a little sloppy. One day we didn't get fruit, one day we didn't get bread, third day we I only got fruit for one instead of two. Used espresso cups as milk jug etc.

10/10 Excellent

Justin, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for privacy
Excellent hotel for our honeymoon. The staff were very friendly, helpful and always always provided assistance quickly. Beautiful big rooms with the comfort of your own plunge pool. Not located near other resorts so ideal for privacy, but also withing 5 mins of Bali Connection and 15 mins of Kuta

8/10 Good

Nina, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
酒店设施很新，性价比很高，但是离Nusa dua 中心有点远，需要坐shuttle bus, 酒店提供两小时一班，周围比较破，没有东西可以逛

10/10 Excellent

Vicki, adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prestigious villa absolutely fantastic.
I was expecting this villa to be very nice but we were blown away with how fantastic it was.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ahca, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Very friendly staff, relaxing but a bit of distance from Nusa Dua Beach. Good stay for couples. Excellent service!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations, but...
Fantastic room. We had a pool villa- it was 2 floors, immaculate, lovely. Here's the deal: its far from everything. The walking score is a 1 out of 5. That is our only neg comment. We did a lot of room service because the distance, and the food was very good.