On the beach, white sand
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Reviews of Andana Resort

3 out of 5
Andana Resort
Poblacion, Nueva Valencia, Guimaras

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 63 reviews" "
Rating 8 - Good. 26 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 7 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
I don’t know if it was due to the Coronavirus, but there weren’t many people here and we had it all to ourselves. Everything about this place was really nice. The restaurant had really good food and amazing views. It was pretty windy so we weren’t able to enjoy the free water activities as much as we would like, but the staff were very helpful and wanted to make sure we had a good time. We really enjoyed our stay here.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities water park is fantastic, even our 3 and 4 year olds loved it. Staff were amazing.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Properly is unique and well maintained...good service. We had a wonderful vacation overall!
Stayed 4 nights in Jan 2020

2/10 Terrible

Soel

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, pretty good. Very friendly staff but food is so-so. We really enjoyed the inflatable obstacle course.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

4/10 Poor

MauryD, Austin Texas

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The property is in a nice location on a cliff overlooking the beach and bay. There way almost no water pressure in the shower and the temperature was luke warm. The food quality was extremely poor. I ordered a veggie lover pizza that had almost no veggies, was sweet as a dessert and inedible. It seemed that almost everything came from a can on the breakfast buffet. The coffee tasted like instant. The blinds in our room were broken so light poured in all night. I booked a queen and was taken to a room with two twins, which I had to correct. Overall a very disappointing experience
Stayed 1 night in Nov 2019

10/10 Excellent

Maria, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a group of 11 mainly pensioners on holiday at Andana Resort and everyone enjoyed their stay. The resort itself is how it’s been described on the website, clean, with lovely views, friendly and helpful staff. We all wish we have booked a few more days. Thank you Andana for a wonderful experience, we hope we can come back again soon.
Stayed 2 nights in Oct 2019
Response from Andana Resort Guimaras on 27 Oct 2019
We are glad that you enjoyed your stay. Looking forward to have you here again. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the views and the amenities. also the staff and service were excellent.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We spent the weekend there - Saturday and Sunday - and it was very relaxing. The place was clean and was very cozy - customer service overall was pretty good, and the pool was especially nice. Food choices however was very limited. Food quality was so so. Not bad, but not great either. Thankfully we brought our car from Iloilo (through RoRo) and found a nice cozy restaurant not too far from the hotel called Olivia's (plug) where we had lunch that Sunday while "exploring" the island - (4 lane cemented highway most of the way from Jordan port - quite impressive!) Andana should hire Olivia's chef or get ideas from them, seriously Olivia's was that good :). But to the resort's restaurant's credit: One previous reviewer said the restaurant didn't have bacon for breakfast :) . Well, management must have seen that review because there was an abundance of greasy bacon when we where there. Overall the resort was nice - they also had an acoustic band that played in the bar area Saturday evening. Not great but was worth having a few beers over (free tip for whoever manages the bar area: it would help if you at least served peanuts or something - customers generally drink more beer (so you sell more) when eating salty stuff like peanuts). Upon checkout, we learned the resort was going to be closed for renovation the month of August (2019). Hopefully, they'll reopen with a revised menu and rethink their food options. Overall I'd give the resort about two and half stars.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the overall look of the property. It looks like it was well taken care of. I like our room, it’s clean and spacious although we were a bit cramped when an extra bed was added. The staff are very accommodating. I like the pool! Too bad it was raining during our stay so we didn’t get to try the water park. I also like the breakfast buffet although they could’ve added more variety of food. Pros: They have bad wifi signal. You can’t also use your own data because the signal is really bad in that area. Since it is a private resort and a bit secluded from the rest you have no choice but to eat in their restaurant. The downside is they have a few offered food in their menu. And some of them were not available during our stay. Their food was also a bit pricey and it would have been okay if the food was exceptionally delicious, but it wasn’t :(. Plus the serving is too small, they’re not worth the price. One menu that we can’t forget is the Buttermilk Fried Chicken with rice and veggie on the side - when we asked the waiter how many pieces are there he said “it’s good for 2 to 3 persons”. Alas, when our order came in, it was a small fried chicken, thigh part with rice and maybe 6 pcs of string beans. Yeah, its like one pc chicken joy in thigh part and it’s for Php 380 (couldnt remember the exact price). That’s the most expensive 1 pc chicken meal we’ve ever had!
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff are friendly, room is nice. Great pool and quiet place. We waited for 30-40 minutes to be checked in to our room. I paid for an extra person and the room has not been set up for 3 people. We waited for another 3 hrs for the extra mattress. No extra towel for the 3rd person too we had to keep on calling the reception. Took us 2 hours to get the 3rd wifi access which I didn't use too because connection was terrible, I ended up using my phone data. We also waited too long for dinner to be served. I'm a frequent traveler within the country and outside too, but I feel the place is over priced for what they offer, both food and room. I will not recommend this place to anyone.
Stayed 2 nights in Jul 2019
Response from Reservations on 29 Jul 2019
Dear Ma'am/Sir, Thank you very much for your review of your recent stay at Andana. Your feedback is extremely valuable to us as we strive to improve with each and every stay. We’re sorry you had a bad experience during your stay here. We are looking into this issue and hope to resolve it promptly and accurately. We are looking forward to welcoming you again here at Andana Resort Guimaras to give you better experience!

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Need to improve the restaurant menu and services..
Stayed 2 nights in Jun 2019

4/10 Poor

Karen, Bacolod City

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
My family booked 3 rooms with pool access for a weekend trip and to be honest, we expected much of this resort since their rates are high. Don't get me wrong, the place looks really good probably a very insta-worthy resort. However, who cares if it looks good if they have poor management which led to a very unpleasant stay. We had to wait 2-3 hours past check-in time because the rooms are not yet ready. Their excuse is that they had a number of guest stayed the day before who checked out late and they were under staffed as well. So much for relaxing and relieving stress. After checking in, we went for a swim and right after swimming, we decided to eat snacks at their restaurant. It was about 4pm and to our surprise, the resto was closed and we weren't allowed to order food since their kitchen is already prepping for the dinner buffet. I mean, what will the guests do then? Wait for dinner time in order to eat? They didn't even mention all of this upon checking in. Another thing is their breakfast buffet. For a resort to charge that amount for a night and serve so-so dishes is so disappointing. No bacon,sausage in sight. Not exaggerating but I'd rather go for other budget hotel's plated meal than what they offered. Felt sorry for the other foreign guests. To summarize it all, I think their price is way too much and it was totally not worth the money. They really need to work on handling their bookings and might as well add more staff to better get a hold of their operation.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Johann, Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception area were very welcoming. The management also went out of their way to meet our needs including transportation to and from the wharf. Our stay was very memorable. We enjoyed our suite, the pool and the beach. The buffet breakfast was also hearty. We will definitely be back!
Stayed 1 night in May 2019
Response from The Andana Management on 30 May 2019
Thank you for giving us a perfect rating and for recommending us. We do take pride in catering to our guest's needs the best way we can. We are looking forward having you as our guest again soon :) The Andana Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the food, it’s a bit pricey and not that good. Though the breakfast buffet is quite ok, at least.
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
We have currently revamped our menu, we will be glad to showcase this on your next visit. Thanks!

10/10 Excellent

Xavi, Iloilo city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and view
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Place was beautiful however amenities and staff were very poor. Staff lacked hospitality training. They seemed sad and not very accomodating. Food was not very exciting. Mangoes were over riped and cut into very small pieces. Pool was okay, quite big. Rooms were alright, however had to asked for hand towels as there were non in the room. Aircon was very good though. Overall not that impressed.
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you for the constructive criticism. We have revamped our services and we have considered these factors. We hope to see you here again and have a different experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
The place itself is where you want to relax and chill,amazing! The staff needs to be trained more,no amnities yet,the foods are terrible and very expensive,I guess because it's a newly opened place,housekeeping is nowhere to be found when you need something,front desks are not vey organize and should learned how to wlcome the guests properly,some are rude,but it was a very nice place for families and friends to go to....
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you for your comments and we are glad that you had an amazing stay. We have considered your comments and we are currently revamping our services.

10/10 Excellent

Norbelle, Iloilo City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place,its comfy and nice set up..:)
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love the place and the ambiance. It’s so peaceful and quiet but i am kind of disappointed, we didn’t get to swim in the beach because we’re scared of the jelly fish. We witnessed a few people got stung, thankfully they have a nice pool. I find the beach pod unique and perfect for barkadas get away but not nice for a family with toddlers because of the bed setting and it’s a shared toilet which is located outside of the room. For family who have kids, i suggest you book the pool view room. The service was great except for the check in area. They made us wait more than an hour before we finally have our room ready.
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
We are glad that you had a good stay. We are currently working on the issues you have raised above and we will be glad to have you here again soon!

6/10 Okay

CRISTINA, Roxas City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like most the scenery
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, new facility, lack food variety and services
The place is fairly new, comfortable and clean. There seemed to be no one on their bar, the food choices is the same for the whole day, the buffet breakfast was minimal, for an island known for mangoes, there’s no fresh mangoes being served and no fruits served at all. We had to go to the nearby alobijod cove resort for lunch after island hopping and their food is so much better in taste, variety and price. The pool is nice to hangout, but there seemed to be no one serving cocktails. The place catered more to group functions like seminars and trainings, rather than if you’re a solo or couple or family vacationing. If you have elderly family member, there will be problem with going up and down the stairs, going to the beach and back to the pool. Good that they have a van that provides transportation around the facility and from and to the boat terminal. You can swim on the beach area, just be mindful of sea urchins near the docks. There’s an inflatable water bouncy castles and my nephews had a lot of fun playing on it with a guide. This is included on the room charges only good for an hour a day. We never bothered with kayaking, but it’s available. There’s a nearby floating restaurant where you can get something to eat as well and climb a makeshift ladder to jump to the sea. It would have been nicer if there’s a bar near the pool that serves drinks and cocktails all day. I would have enjoyed the stay more.
Stayed 2 nights in May 2019
Response from Andana on 5 Jun 2019
We now have cocktail nights every Saturdays with acoustics and a DJ. We will also be opening our Danilo's Bar with a new set of drink list. As for the difficulty of going to and fro at the beachfront, you may request for a van or a Calesino for free of charge. We hope to see you again soon!

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing ambiance
Stayed 2 nights in May 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

8/10 Good

Agnes, Taguig City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The beach pod is very unique!
Stayed 1 night in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not a resort hotel
Started at reception which was slow. I was given a twin room when I requested a double when booked. Staff is poorly trained especially for what passes as their restaurant.I also was also woken up by one of the staff when they went to the wrong room. There are a number of very poor aspects for this so called resort. There is a pool and that's it, there is nothing else not even drinks service at the pool. They are absolutely no activities. The restaurant is an absolute shocker, it has a few items on the menu and even those they kept saying 'Not Available'. The menu is very basic Filipino and I thought poorly cooked. Its odd that they have two restaurants but only one was open. The other one is accessed by going down 50 odd steps to the sea level if you can be bothered. The cell reception is very poor for both major carriers and the WiFi signal is also very weak. Overall very poorly managed. Not a place I will ever go back to.
Stayed 2 nights in May 2019
Response from Andana on 5 Jun 2019
We are currently working on the issues you have raised above. We have now revamped our restaurant and our services. We hope to see you here again to give you a different experience.

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019
Response from Andana on 5 Jun 2019
We would like to have you here again, and give you a different experience

4/10 Poor

Verified traveller

Disliked: Staff & service
Food NOT worth for money value... Expecting a Luxurious
Stayed 1 night in May 2019
Response from Andana on 5 Jun 2019
We have currently revamped our menu and we will be showcasing more within the year. We hope to have you here again and give you a different experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

RobertF, Victoria, Can

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to so many resorts, if i have to nickel and dime a negative on this resort, maybe just one. One type of dish was served, and it seems the meat was stored for days and just reheated to be serve...I didnt bother complaining cause im no expert on cooking, but taste/toughness was so off...I still rate the resort though 5 star, regardless.
Stayed 2 nights in Apr 2019
Response from Andana on 5 Jun 2019
We have already changed our menu and we will be happy to showcase it to you again soon and give you a different experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tap water is salty , need to desalinate. Food service and quality need improvement so that guests need not to look for good food somewhere else.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Apr 2019

6/10 Okay

Jo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Resort is beautiful but service needs a lot of improvement. Check in and check out was a pain. Food was expensive. The pods’ CRs need cleaning. Other staff were friendly though. And they took time out to buy the birthday cake and made beautiful balloons for our grandchild who was celebrating her birthday. Wish the management will hire some experienced managers who has handled similar resorts because the hotel is beautifully done. Unless they do, guests like me would hesitate to come back.
Stayed 1 night in Apr 2019
Response from Andana on 5 Jun 2019
We have already considered your constructive criticism and we hope to give you a different experience the next time you get back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view and huge pool to enjoy..thank you for a great experience....
Stayed 1 night in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Joey, Iloilo City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place...it is paradise...clean facilities, peaceful and great customer service from staff
Stayed 1 night in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ANDANA HOTEL, THE HIDDEN GEM OF GUIMARAS, ILOILO!
Andana Hotel at Guimaras, Iloilo is simply a PARADISE! It is quiet, with breath taking ocean views, huge clean pools, and well equipped rooms. Front desk and SECURITY staff are EXTREMELY EFFICIENT, FRIENDLY AND ALWAYS WITH A SMILE! Food was great especially the free breakfast:). US foreigners who came with me were KEPT SAFE!!! They were very pleased and impressed of the unsurpassed services of Andana Hotel-- true reflection of FILIPINO HOSPITALITY at its BEST! Andana hotel is HIGHLY RECOMMENDED to EVERY ONE INTHE WORLD! Thank you so very much for everything! JD, San Diego, California, USA
Stayed 2 nights in Mar 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Andana on 5 Jun 2019
Thank you very much for the review! We would love to have you here again soon!

4/10 Poor

Leopoldo

Disliked: Staff & service
There are stairs to go down to the beach. I have weak knees so I struggle to go to the beach. Also, not recommendable for senior citizens. The restaurant to have dinner is not convenient either. The food is not great at all. The water in my room is salty. Not safe to drink.
Stayed 3 nights in Apr 2019
Response from Andana on 5 Jun 2019
We currently have a Calesino that could transport our guests around the resort. We have considered your constructive criticism and we hope to give you a different experience next time.

8/10 Good

RonC.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pro’s -Clean and Nice view, comfortable beds, spacious bathroom, huge space, good food, and my favorite is the pool Con’s -Salty water in the faucet, food and drinks not allowed near the pool (boring), service attendants need more training and more smiling (we ordered food in advance but never told it was out of stock until never saw it coming), no music near the pool or beach.
Stayed 1 night in Mar 2019
Response from Andana on 10 Apr 2019
Hello! Thank you so much for your helpful review. We have taken into consideration your comments to make our service the best. See you again soon!