Cari Chalet di Nozawaonsen

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

"ありがとう "

"朝食が魅力的でした。"

"Outdoor Onsen on 6th floor has great views. Food was amazing. Staff very friendly and helpful. "

"料理も、お風呂も最高でした。"

"施設はだいぶ古いですが、清潔で、清掃は行き届いている感じです。スタッフの対応は大変素晴らしくとても居心地は良いです。周りは山なので自然を満喫したい人には最高だと思います。是非また伺いたいと思います。"

"The on site Onsen natural baths, being able to choose either a private Onsen or alternative public baths, in the hotel. The private baths meant we could have the bath space to ourselves and wear a cosi! We were provided lovely fresh linen traditional robes, towels and footwear, fantastic traditional experience staying in this traditional Japanese accommodation, family run, with everyone being super helpful and friendly. Free coffee machine in reception. Why stay in a concrete tower block when...

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

"Friendly people. Too bad extra charges were charged for using the Onsen. The onsen was nice though. Traditional stay, that was still comfortable. Bus stop right at the hotel."

"The room is really worn out and not comfortable unfortunately it’s not somewhere I wanna be back again (it’s not even that cheap)"