Cari Kediaman di Northwest Bulgaria

"The reception staff did not speak English well, odd for a hotel next to the airport, but they tried to be helpful. The shower was enclosed; a big plus and not usual in this country. The interior decoration of the hotel roốm and corridor was old-fashioned. The outside appearance ò the hotel looks Soviet in style. More hooks in the bathroom would be helpful. The restaurant was fine for dinner and breakfast."

"Was not told there is no hot water. Asked for a 4am wake up call and didn't get one until 4:30am. The front desk guy said he was busy when asked why he didn't call when specific asked for. Asked for a to go breakfast but did not get one. If you want poor customer service ,no hot water and staff to busy to attend to the customer needs this is a hotel for you. I will never go back to this hotel again."

"Great facility with great friendly staff. Incredibly well maintained and top rated service. This will always be high on our preferred accommodations. Shout out to the housekeeping staff. Thank you."

"Very clean and beautiful place. Nice restaurant, delicious dinner and breakfast with a view of mountains and Sofia. Very helpful and kind staff"