Shangri-La Hotels and Resorts North China hotels

"Clean room, lovely pillows, great hot showers, loved free laundry, and free demo of tea making , local to subway and largest shopping center "

"Very good hotel with great loxation"

"The hotel staff was professional, courteous, and helpful with transport and destination advice. The breakfast buffet offers scrumptious dishes to cater to both Eastern and Western palates. We enjoyed our breakfast during our stay; it gave us a great start to the day and allowed us the flexibility to eat out at local restaurants. And the hotel is within walking distance of a few historical and cultural places, and shopping areas. Just be ready to walk, a lot of walking, which was good and carved up a good appetite for more food."

"Everything was great about the hotel. I wish I got a room with a better location but overall i had a great stay and experience"

"The breakfast was good."

"Hotel is in great location, but is getting dated. Definitely not worth the price asked for the room. Breakfast was ok, but it’s more for Asian customers, if you expect something like in NY - expect a massive disappointment. Customer service was poor - definitely not what you expect from Hyatt. Biggest letdown was how wrong they got everything for my wife’s birthday. Instead of birthday dinner we got a date night package, and when we pointed them at the mistakes nothing was fixed. It’s 2 weeks now that I’m waiting for any response from Hyatt, and hope on receiving any feedback is fading. Overall, they only have the Hyatt name - and nothing else. No service, no customer care. No 5 star standards. Only the shiny outside. Major disappointment. Stay away"

"We only spent one night at this hotel before flying out but we had a most relaxing evening and excellent dinner at the restaurant. I would definitely recommend staying there again."

"Breakfast is good. Didn't bisit the spa"

"Clean room. Lobby was very disorganized, luggage everywhere and the check-in area was not clean, the staff pulled slippers, soap and toothbrush from a box stacked just behind them at check-in and gave them to us in a plastic bag to take to our room, this was very strange and was not what we expected for a hotel classified as 4 stars. "