Exterior

Reviews of Marriott Niagara Falls Fallsview Hotel & Spa

4 out of 5
Marriott Niagara Falls Fallsview Hotel & Spa
6740 Fallsview Blvd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1748 out of 3377 reviews" "
Rating 8 - Good. 763 out of 3377 reviews" "
Rating 6 - Okay. 363 out of 3377 reviews" "
Rating 4 - Poor. 245 out of 3377 reviews" "
Rating 2 - Terrible. 258 out of 3377 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Whats in the picture vs whats actual. The veiw is blocked by window frames; its not a single piece glass window
Stayed 1 night in May 2024
Response from Guest Services on 5 May 2024
Dear Samuel, Thank you for the review of Niagara Falls Marriott Fallsview Hotel & Spa. While we appreciate your nice rating, we regret you were not able to take advantage of the views from your window. We value your remarks and will address them appropriately. It was a pleasure hosting you, and we look forward to your next visit. Zach Guest Services

10/10 Excellent

Shamsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the falls, convenient location , nice big & clean rooms
Stayed 1 night in Mar 2024
Response from Guest Services on 5 May 2024
Dear Shamsha, Thank you for taking the time to post feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our location perfectly suited your travel needs and that you enjoyed our well-appointed accommodations and the vivid views of the falls. It was a pleasure serving you, and we look forward to your return. Zach Guest Services

6/10 Okay

Riken

Travelled with partner
Liked: Cleanliness, staff & service
Okay okay
Stayed 2 nights in Apr 2024
Response from Guest Services on 4 May 2024
Dear Riken, Thank you for your review. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.ZachGuest Services

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect.
Stayed 2 nights in Apr 2024
Response from Guest Services on 4 May 2024
Dear Jenny, It is a pleasure to read your review of Niagara Falls Marriott Fallsview Hotel & Spa. We are thrilled that you enjoyed our terrific location. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.ZachGuest Services

10/10 Excellent

Zoe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean and had an amazing view. Area around the hotel was quite dirty and although there are a number of restaurants options for LCBO, drug store or clothing are extremely limited. Staff is very friendly and nice.
Stayed 4 nights in Apr 2024
Response from Guest Services on 4 May 2024
Dear Zoe, Thank you for writing the review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are pleased you enjoyed our relaxing accommodations and excellent views. We also appreciate you mentioning our friendly associates. However, we regret any discomfort you felt while visiting our city. Unfortunately, the public area and environment outside the hotel are not under our control or influence, and we will share your comments appropriately. We wish you all the best with your travels and hope to welcome you back soon.ZachGuest Services

2/10 Terrible

ChengCheng

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no water in the tab when I got back to my room on the night of May 1. I couldn’t take shower, brush teeth, or even flush the toilet. When I call the front desk, they said there is an emergency water shutdown, and the only thing they can offer me is bottle water, but I had to go down to the lobby to pick them up as there was also no room service. Terrible experience!
Stayed 1 night in May 2024
Response from Guest Services on 5 May 2024
Dear Cheng, Thank you for taking the time to provide us with your feedback. We are sorry for the water outage during your stay and would like to offer our apologies for the inconvenience this caused. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. We hope you will give us another opportunity to host you in the future.ZachGuest Services

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
24 hour pool..
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
Dear Elsa, Thank you for the excellent rating of Niagara Falls Marriott Fallsview Hotel & Spa. We are pleased you enjoyed our refreshing pool. Thank you again, and we hope to see you soon.ZachGuest Services

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kids loved the pool.
Stayed 3 nights in Mar 2024
Response from Guest Services on 3 May 2024
Dear John, Thank you for staying with us and for your gracious rating. We are glad you and your kids had a relaxing time at our beautiful pool. On behalf of all of us at Niagara Falls Marriott Fallsview Hotel & Spa, we would like to invite you for another outstanding visit. Zach Guest Services

10/10 Excellent

Jonathan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The. View.
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Dear Jonathan, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded your expectations and that you enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 Excellent

Winston

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Services on 3 May 2024
Dear Winston, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at Niagara Falls Marriott Fallsview Hotel & Spa look forward to your next visit. Zach Guest Services

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
I did not get the room that I paid for. I was supposed to get a Fallsview room, or so the room description said. Upon check in, the agent told me that I did not pay for a view of the falls. The ONLY reason that I booked this hotel was for the view of the falls for my 8 year old son.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Dear John, Thank you for sharing your feedback about your recent stay. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have a future opportunity to show you the exceptional visit we are committed to providing every guest. Zach Guest Services

10/10 Excellent

James Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was great Awesome view of falls
Stayed 3 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Mr. Logan, Thank you for taking the time to post a nice rating of Niagara Falls Marriott Fallsview Hotel & Spa. We always want our guests to have a pleasant experience and are glad you loved the amazing views of the falls. We look forward to you revisiting us so we can provide you with another great stay. Zach Guest Services

4/10 Poor

Nenad

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Nenad, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your visit did not live up to your expectations and hope you will give us another opportunity to regain your trust. Zach Guest Services

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Anna, Thank you for being our guest at Niagara Falls Marriott Fallsview Hotel & Spa. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Enver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean we will be back again.
Stayed 2 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Dear Enver, Thank you for selecting Niagara Falls Marriott Fallsview Hotel & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we are excited about your next visit. Zach Guest Services

6/10 Okay

Tammy

Travelled with partner
Liked: Cleanliness, amenities
Wasn't told at check in that we needed to request daily housekeeping. We had to ask on the 3rd day of our stay for the trash in the room to be emptied and for fresh towels. The bed was very uncomfortable. The staff at the gift shop was very friendly, awesome and helpful and the best part of the stay. The wait staff at the Morton Grille was very friendly and awesome as well.
Stayed 6 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Tammy, Thank you for staying with us and reviewing your experience. We are sorry for the housekeeping issues you encountered during your time with us and that you were not completely satisfied with our beds. Please know our front desk is always available and happy to make you as comfortable as possible. On a positive note, we are pleased to see you liked our hospitality. We hope you will consider giving us a second chance the next time you are in the area. Zach Guest Services

10/10 Excellent

Consuelo

Travelled with family
Liked: Property conditions & facilities
Great view, friendly staff
Stayed 3 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Dear Consuelo, Thank you for choosing to stay at Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates took excellent care of you and that you were impressed with the amazing views of the falls. We will share your kind words with our entire team for their well-done job. We look forward to you making us your home away from home whenever your travels bring you to our area. Zach Guest Services

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the falls was stunning and the 2 person tub!!
Stayed 2 nights in Apr 2024
Response from Guest Services on 2 May 2024
Dear Sarah, Thank you for providing feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We are glad you loved the vivid views of the falls and our hot tub. It was a pleasure accommodating you, and we look forward to your return. Zach Guest Services

8/10 Good

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing views of the falls
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Jason, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know that we exceeded most of your expectations and that you particularly enjoyed the amazing views of the falls and the magical colored lights at night! We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.Zach,Guest Services

8/10 Good

Inyong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced franchised restaurants
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Inyoung, Thank you for the kind rating of Niagara Falls Marriott Fallsview Hotel & Spa. We were pleased to read that you enjoyed your overall stay; however, we are disappointed that we did not meet your expectations at our hotel restaurant. We value your comments and hope to welcome you back soon to our hotel.Zach,Guest Services

10/10 Excellent

Jibin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of Canadian waterfalls
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
Dear Jibin, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. We are also happy you loved the vivid views of the falls. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view beautiful room very convenient close to falls
Stayed 2 nights in Apr 2024

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time here and it never disappoints. Stunning view! My wife and I had an amazing stay! Thank you!😊
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Dear Ralph, We are delighted to read this was your second stay with us. We are glad you and your wife had a relaxing time here and that you were pleased with the breathtaking views of the falls. Thank you for selecting us, and we look forward to having you as our guest again soon at Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

8/10 Good

Yael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Dear Yael, Thank you for your nice rating and for letting us know that your stay at Niagara Falls Marriott Fallsview Hotel & Spa was a great one. It was a pleasure having you as our guest, and we look forward to serving you again in the near future. Zach Guest Services

8/10 Good

Carrie-Ann

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Dear Carrie-Ann, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to serving you again soon at Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Incredible view , yet the windows could have been a little cleaner. The room is clean. Found a blood stain on the blanket . Luckily not on the sheet. But other than this small incident nothing remarkable. It was cold outside, but the AC already has been switched to the summer mode, yet the engineer brought over the radiator and he was very helpful . Again we loved our stay, everything is the attitude. Ours was great.
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Dear Ernest, Thank you for making Niagara Falls Marriott Fallsview Hotel & Spa your home away from home. We are glad you enjoyed the energizing views of the falls and our well-appointed guest rooms. We are also happy you loved our hospitality. That said, we are sorry for not meeting some of your expectations and for the cleanliness issues you encountered during your visit. We value your comments and will share them with our team. Thank you once more, and all of us here look forward to having you stay with us again. Zach Guest Services

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Derek, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to having you back soon. Zach Guest Services

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is too high
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear David, Thank you for the excellent rating of Niagara Falls Marriott Fallsview Hotel & Spa! It is good to know the majority of your visit was pleasant, and we appreciate all of your feedback. We hope you will stay with us again on your next visit to the area!Zach,Guest Services

4/10 Poor

Kam

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
very late check in heating system not working
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Kam, Thank you for being our guest and for taking the time to write your review. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We also regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Your feedback will be shared with the appropriate individual to address these concerns. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.ZachGuest Services

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Natalia, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

8/10 Good

Hyung Sun

Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear M. Sun, Thank you for your rating of Niagara Falls Marriott Fallsview Hotel & Spa. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. ZachGuest Services

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear John, All of us at Niagara Falls Marriott Fallsview Hotel & Spa appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.ZachGuest Services

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and beautiful. My only complaint is that you have to pay $39.00 per day to park and you have about a 5 minute walk to the parking lot. Not very convenient.
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear John, Thank you for sharing your comments with fellow travelers regarding your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are glad you loved our well-appointed accommodations. That said, we regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your return. Zach Guest Services

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 22 Apr 2024
Dear Antonio, Thank you so much for the perfect rating of your time at Niagara Falls Marriott Fallsview Hotel & Spa. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.ZachGuest Services

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and great beds
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Susana, Thank you for making Niagara Falls Marriott Fallsview Hotel & Spa a part of your travel plans. We are glad you loved our well-kept property and comfortable beds. We value all your remarks and look forward to accommodating you again soon. Zach Guest Services

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, coupons given for wine and beer tasting. Starbucks in the lobby. Great location for walking to Fallsview Casino. Will be back!
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Catherine, Thank you for making Niagara Falls Marriott Fallsview Hotel & Spa your home away from home. We are glad our location perfectly suited your travel needs and that you had a smooth check-in process. We are also happy you appreciated our on-site Starbucks. It was a pleasure serving you, and we love knowing you plan to return. Zach Guest Services

6/10 Okay

Brian

Travelled with family
Just average.
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Brian, Thank you for visiting us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect. Zach Guest Services

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falls view
Stayed 2 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Takashi, Thank you for being our guest at Niagara Falls Marriott Fallsview Hotel & Spa. It is great to know we exceeded your expectations and that you particularly enjoyed the vivid views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

6/10 Okay

Denise

Travelled with family
Liked: Staff & service, amenities
While the view was spectacular, the room was like a sauna. I set the thermostat to 60' and it was still stifling while sleeping. We had been sightseeing and walking all day, by the time we returned to the room it was so late, we were too tired to call the desk and try to switch rooms. In the morning when I reported it, the staff just said, "sorry about that." For such a nice hotel, that was very disappointing. Especially since we walked into the hallway and it was like a breath of fresh air.
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Denise, Thank you for reviewing our hotel. We apologize for the challenges you had controlling the temperature in your room and for the unpleasant experience you had with our associates. Our goal is always to provide a comfortable, relaxing time; therefore, we are sorry for this frustrating inconvenience. We will address this appropriately and appreciate you bringing this to our attention. We are grateful for your patience and hope you will revisit us so we can provide you with the flawless stay you deserve. Zach Guest Services

8/10 Good

Keetha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very courteous, and the view from our room of Nigeria Falls was amazing!
Stayed 4 nights in Mar 2024

6/10 Okay

debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for three nights and not once had our room cleaned or beds made. I was charged the tourist tax when i told them i was a resident of ontario. Ever were we ate took it off bit not the hotel. The pool was nice
Stayed 3 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Debbie, Thank you for evaluating your recent stay with us. We regret your disappointment with our fees. Please know, this is not a tax but a local fee that is submitted to the city to help maintain the tourist areas that guests come to visit so frequently. This fee is mandatory at our property as we disclose it on our website, bookings, and confirmations. It is not something that is removed during a stay with us. We are also sorry for the housekeeping issues you encountered during your time with us. We will address your remarks with the appropriate individuals to ensure these are not repeated. We would like to regain your trust and hope you will give us that opportunity in the future. Zach Guest Services

10/10 Excellent

SHERLENEY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the huge car park and that self parking was available. Valet was on the higher end.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Dear Sherleney, Thank you for your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the free parking. It was a pleasure having you, and we look forward to seeing you again soon. Zach Guest Services

10/10 Excellent

SAUL ALEJANDRO, Braintree

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Dear Mr. Alejandro, Thank you for the perfect rating of your time at Niagara Falls Marriott Fallsview Hotel & Spa. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Zach Guest Services

10/10 Excellent

Talat

Liked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Talat, Thank you for rating your stay at Niagara Falls Marriott Fallsview Hotel & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Zach Guest Services

6/10 Okay

Evan

Stayed 2 nights in Apr 2024
Response from Guest Services on 5 May 2024
Dear Evan, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next visit perfect in every respect. Zach Guest Services

10/10 Excellent

Lydia

Stayed 2 nights in Apr 2024
Response from Guest Services on 5 May 2024
Dear Lydia, On behalf of our team at Niagara Falls Marriott Fallsview Hotel & Spa, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Zach Guest Services

8/10 Good

Christina

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel view of the Falls was top-notch. The only negatives I have are the price of parking which was 60$ a night, and the smell of our room. We were in1828 and the room smelled very musty / like urine.
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Christina, Thank you for posting your feedback and sharing it with fellow travelers. We appreciate your nice rating and are glad you enjoyed the amazing views of the falls. However, we are sorry for the concerns you endured in your room. We will address your remarks as we always look for ways to improve. We also regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you at Niagara Falls Marriott Fallsview Hotel & Spa, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Ana P.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Ana, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Niagara Falls Marriott Fallsview Hotel & Spa. We look forward to your return and wish you all the best with your future travels. Zach Guest Services

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Robert, We are happy you chose Niagara Falls Marriott Fallsview Hotel & Spa for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Zach Guest Services

6/10 Okay

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel has great location. That said, the staff were not equipped to serve the guests properly. Everything was moving slowly and it seemed to be more a matter of kicking the can down the road rather than helping the guests with their problems.
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Dan, Thank you for taking the time to evaluate your stay. While we are happy to know you liked our convenient location, we deeply regret that our staff was not as responsive as they should have been in working to address your specific concerns. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.ZachGuest Services