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Reviews of Best Western New Kent Hotel

3 out of 5
Best Western New Kent Hotel
Osborne Road Jesmond, Newcastle-upon-Tyne, England

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 372 reviews" "
Rating 8 - Good. 177 out of 372 reviews" "
Rating 6 - Okay. 53 out of 372 reviews" "
Rating 4 - Poor. 17 out of 372 reviews" "
Rating 2 - Terrible. 6 out of 372 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Quiet , lovely breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced
Stayed 1 night in Feb 2024

10/10 Excellent

Leídy Yuliana

Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and helpful staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great.
Always terrific. Friendly staff. Immaculate room. Terrific shower. Great location. Value for money.
Stayed 4 nights in Dec 2023

10/10 Excellent

Danielle Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite dated and the bar/restaurant was closed due to lack of staff however the hotel was clean and did the job for the night. It's in a nice area and the staff were lovely. Would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Alistair

Liked: Cleanliness, staff & service, room comfort
Overnight stay
Basic hotel and entrance and hall a bit tatty and could do with a clean - however bedroom was clean and fine. New modern small bathroom and great shower. Bed comfy. Reception staff friendly and helpful. Good location for visiting daughter in Jesmond.
Stayed 1 night in Nov 2023

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stayed 1 night in Oct 2023

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Glynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Nuala

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Disappointing overall. The hotel is worn and badly in need of refurbishment. No elevator which was a surprise. The staff are very nice though and location was pretty good. I had to drive around for sometime as only about 8 parking spots available on site.
Stayed 2 nights in Oct 2023

8/10 Good

Andy

Stayed 4 nights in Sep 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

8/10 Good

Bernard

Travelled with partner
Liked: Amenities
In a lovely area of Newcastle, staff very helpful, nothing to complain about.
Stayed 1 night in Aug 2023

6/10 Okay

Ann-Marie

Liked: Room comfort
Good location, clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good experience, helpful receptionist. My stay gave me the peace of mind I needed.
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

J

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Shanuki

Travelled with family
Disliked: Staff & service
Bad experience
The room cleanliness was ok. But the service was terrible. We booked the hotel to attend a graduation ceremony, but on the day of the graduation when we were about to get ready they said that they have to do a water line repair and cut off water completely. The plumbers were in the room even without our knowledge while we had gone out for a walk in the morning. I had to get ready due to time constraints while the plumbers were still in the room which was such an inconvenience. They left the washroom dirty after. Rooms aren’t soundproof so when the guests in the other rooms slam the door shut in the morning we woke up every time. At night when we were just talking in the room the front desk duty staff complained and annoyed us 4 times at night ruining our night saying we are loud and blamed us saying that we are smoking in the room even when we didn’t. Even we could hear other guests talking in their rooms. It’s advertised as they have room service but didn’t even have a phone to order room service, we had to climb all the way down ground floor to ask something. No lifts so had to carry really heavy luggages ourselves on the staircase. Overall bad experience, do not recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
not the cleanest hotel
had a small room with a shower in bath- room wasnt the cleanest
Stayed 1 night in Jul 2023

8/10 Good

Caroline

Stayed 1 night in Jul 2023

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

6/10 Okay

Martha

Liked: Staff & service
Stayed 3 nights in Jun 2023

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Soo

Stayed 2 nights in Apr 2023

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay overall
Enjoyable stay comfy bed and helpful friendly staff on reception, bathroom could have done with some complimentary soap and shower gel
Stayed 2 nights in Mar 2023

10/10 Excellent

M

Stayed 2 nights in Mar 2023

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay. Check-in and check-out were very fast and easy. The room was clean and quite spacious for a single bedroom. The only issue was that the mattress was not very comfortable.
Stayed 1 night in Mar 2023

6/10 Okay

Keng-fai

Travelled with family
Stayed 1 night in Feb 2023

6/10 Okay

Clare

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cold
We visited at the end of February The room on arrival at 15:00 was cold. We returned to the room the following day at 12:30 for a couple of hours and again there was no heating in the room so we had to sit in the bed with covers over us.
Stayed 2 nights in Feb 2023

2/10 Terrible

Steven

Stayed 1 night in Feb 2023

8/10 Good

Beverley

Stayed 1 night in Jan 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
It was a lovely stay for a low cost hotel. The people there were friendly.
Stayed 2 nights in Jan 2023

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and perfect location staff very friendly and welcoming
Stayed 1 night in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful hotel. Any hotel which includes a Corby trouser press in my room, and a ring finder folder with useful guest information - brings a feeling of warm nostalgia. Although the restaurant is not, officially part of the hotel - the Lebanese cuisine served a tasty and mouthwateringly meal.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Hugh

Stayed 1 night in Nov 2022