Hotel Spa di Newcastle-Under-Lyme

"Clean room, helpful staff"

"The property was clean and well maintained, and the housekeeping team did an excellent job throughout our stay\. Unfortunately, that was the only positive aspect of our experience\. The air conditioning was not working for the entire three days we stayed\. When we arrived, we found fans in the room, which suggested the hotel was already aware of the issue\. The rooms were extremely hot, and we had to keep the windows open to make them bearable\. When I contacted reception to report the problem...

"Beautiful building and setting!"

"End July 2026. Didn't use Spa or Amenities. Pros: Overall a good stay. Restaurant/bar food medium priced, bar drinks well priced. Premium room had whirlpool bath, very nice, Good pillows & mattress. Cons: TV in room quite old, needs time updated to BST, unable to use EPG as mainly not available. New TV would be better. Knives in restaurant & bar couldn't cut butter, need replacing. Bath surround needs mildew treating."

"We used to stay here many years back when visiting relatives in the area. Now it has turned into a Spa Resort, great for those who like and want to be pampered, no problems there, but we did find the restaurants evening menu is now very restricted for choice., plus there was always cold blasts of air, making it very uncomfortable to dine. Back in the day the then Ostler restaurant was far superior"

"Wonderful stay. The setting is very peaceful and calm, after a 2 night stay we felt utterly replenished. The beds and pillows were large and comfortable. Robes and slippers were provided. The staff were friendly, approachable and professional. The spa is truly a gem here. Clean , was never crowded and relaxing. We never had any treatments but didn't feel like we missed out on anything. Loved sitting outside the spa and eating after a relaxing spa session. Special mention to Victoria at the spa...

"Everything was first class including superb food. Fabulous place and so very interesting. If I had one minor complaint it would be that the room was a little small and had no fridge"