Newcastle-Under-Lyme Spa Hotels

"Really nice hotel, very clean and modern inside. Beautiful grounds and great staff. Would definitely stay here again. "

"Excellent stay, food excellent and staff were welcoming and made our trip."

"Everything was as it should be clean room friendly staff close to shops Only issue was breakfast They had a big group of a lacrosse team and staff one part of the brekfast area was reserved for the lacrosse team so seating was a issue We ended up seated in the bar erea due to no seats and was told other area was reserved for the team Cups had run out and was given take away cup instead And milk Was dissatisfaction with breakfast with a few people that could not find seating If there was not going to be enough seating for everyone then i think breakfast should be staggered so all guests can be seated "

"Breakfast menu was limited. Overheard the chef saying to staff member they had mushrooms but will take some time to bring out but then comes to me an says they’re completely out and won’t be adding to breakfast despite there being hour or so to breakfast time finishing. Headboard in bedroom had a dangerous nail sticking out. The en-suite was ridiculously tight with the toilet placed so close to the bathtub there was no room- maybe for a small child. Room wasn’t hovered after we’d been out all day. Pool reception area was filthy - they had an open day for free membership day but didn’t bother cleaning the area full of used dishes and dirty cups. Overall poor service - won’t be back and won’t be recommending to anyone!!!"

"Absolutely lovely stay at the hotel. The entrance is so grand and picture worthy!!! Rooms are comfortable, and the breakfast was scrumptious."

"Lovely friendly staff. Great breakfast"